BC game SEPA deposit not received after 30+ days, proof sent multiple times..

[tristan00]

I have made multiple deposits to 87 com (I think its the same as bc game) from the same bank account through SEPA deposit. For one payment (181 euros), I accidentally forgot to add the payment ID "TM51008266" in the description of the payment. I immediately contacted support, and got standard answers that the payment merchant is waiting for the deposit. I have uploaded so many screenshots, PDFs, etc. Eventually they made a ticket for my deposit 2 weeks later:

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Thank you for providing the necessary bank statement.
Additionally, could you please send us a third-person screen recording showing the bank statement transactions up to today? This will help us verify the details more accurately and speed up the review process.
Luka • 3w ago
Due to your prolonged inactivity, your conversation has been closed. If your issue persists, please reopen this conversation or contact us via live support chat and we'll be happy to assist you!
Luka • 3w ago
IMG_5007.MOV
51008266-Udcfndwvqsac • 3w ago
Please kindly wait a moment while we consult with our team. Thank you.
Luka • 3w ago
I have raised a ticket on your behalf, the ticket ID is: 8926271
This will be further verified by our back-end team - please rest assured this will be completed as soon as possible and updates will be provided on the order itself. If you have any additional questions after the updates are provided, please do not hesitate to reach back to us.
We appreciate your patience and understanding of this matter!

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I uploaded live video's made from my phone and uploaded many files as requested. Then, I had to wait another 2 weeks for a reaction. The reaction was the same:

"We would like to inform you that the merchant has thoroughly investigated your order and has provided the final result. As such, we are unable to create any additional tickets as the investigation has concluded. Please contact your bank for further assistance. Sorry for the inconvenience and thank you for your patience and understanding".

In different chats they also are trying to imply that I did not make the deposit yet, even though I sent numerous documents containing proof that the payment went through:

"Upon checking, our merchant responded that we didnt received the payment. Please contact your financial institution." But it is legally against the law (according to my bank) to request another party for a refund. They are literally looping the same requests of documents, and then replying that the payment did not go through even though my bank, and me, are 100% sure that it did.

[Mahdirakib]

I have made multiple deposits to 87 com (I think its the same as bc game) from the same bank account through SEPA deposit. For one payment (181 euros), I accidentally forgot to add the payment ID "TM51008266" in the description of the payment.

Why have you mentioned the name of BCgame while your issue is on 87.com? If I'm not wrong then 87.com isn't a part of BC.game casino. The platform has the same UI as BCgame though. Getting back to your issue, it was a great mistake from your side that you didn't add the payment ID in the description. The casino team needs to add the funds to your account manually now. You may not get any help from here as 87.com doesn't have any representatives here.

[acroman08]

So I did some looking, and according to this article, it looks like bc.game used to be owned by Blockdance(which is the current operator of 87.com and probably why they have the same software provider), but was handed to Small House in April last year, according to the article. But bc.game platform says that they are operated by Twocent Technology Limited(you can see this information at the bottom of their website). With this information, I think it is unfair to drag bc.game into this "scam accusation".

BC Game’s previous owner Blockdance was also embroiled in the case, as one of SBGOK’s claims related to a player that claimed they were owed $10,948. Blockdance BV argued it had credited the player. It said it handed control of the BC Game site over to Small House in April.