Razed Failed to Enforce Self-Exclusion, Leading to 2,689.59 USDC Loss [Resolved]

[SimpleMachin34]

What happened::
I had a self-exclusion on my Razed account due to a gambling addiction since July 30, 2025. My account was fully verified with all my personal information. Despite this, I was able to open a completely new account and successfully verify it using the exact same name, ID, and address details.

Their systems failed completely to prevent me from re-registering as a self-excluded player. I lost 2,689.59 USD on this new account (deposited $3,241.99 USD and withdrew $552.40 USD). When I contacted their customer support, they refused to issue a refund, blaming me for "breaching their Terms and Conditions" by creating the new account.

This is a clear failure of their responsible gambling policies and a breach of their duty of care. A self-exclusion is supposed to prevent this exact situation. I am now seeking a full refund.

Scammers Profile Link:
N/A - This is a complaint against the company Razed.

Reference Link:
www.razed.com

Amount Scammed:
2,689.59

Payment Method:
USDC ERC20

Proof of Payment:
https://etherscan.io/address/0xC196109d7ee77A00885f4B0eEAF679431db4cA15#tokentxns

PM/Chat Logs:


Additional Notes:
I had a previous, fully-verified account with Razed that was placed under self-exclusion on July 30, 2025. The new account was created and verified with the same personal documents on August 28. Their system failed to cross-reference my details, which is a severe violation of their responsible gambling obligations. I have also reached out to Casino Guru for mediation.

[Hatchy]

Can you even listen to yourself? You are accusing a service for scam and asking a refund when you clearly re registered another account after your previous account had been self excluded. It sounds funny. You were responsible for your loss, so I don't see the point of blaming anyone here. Accept your failure of becoming addicted and move on..

[Mahdirakib]

Firstly, the Razed team should have blocked your account immediately when you completed the KYC verification with the same documents. They have made a mistake here by allowing you to play. Razed has an active signature campaign here, but their representative isn't active since the last few months.

Secondly, you are a problem to yourself. You did the same thing on Rollbit before. The good thing is that Rollbit has shown some generosity and refunded your funds. I doubt that you will also receive refund from Razed.

[Zwei]

when exactly did you do the KYC verification with the same documents on your new account?

if it was after you already lost the $3,240, then you can't really blame razed for your loss.
but if it was before you made the deposit, then imo, you 100% should get a refund, because they should have blocked you from making deposits or playing in the first place.
as they already had your personal information and knew you had an active self-exclusion, so the account should have been blocked instantly.

[bitLeap]

Oh, so you were originally trying to outsmart Razed system and pretend you could get away with it, but you actually created a second account, right? Based on this action alone, I think you're starting off on the wrong foot as it violates the Terms and Conditions (read section 9.2).

9.2 Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors. Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active shall be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

https://www.razed.com/policy/terms/

[AHOYBRAUSE]

LOL, I thought OP's name souynded familiar and checked the history, and guess what. He did the exact same thing 18 months ago with rollbit. I guess because they paid now he thinks this scheme might work again. 

https://bitcointalk.org/index.php?topic=5484390.0   

While of course it at least very questionable that he was able to open a new account, having a history of doing things like this obviously is very shady. So looking for support AGAIN is just ridiculous. You AGAIN blame a site for your own shortcomings. Just because it worked once doesn't mean it will work again. You had 18 month to work on your issues and it's apparent you didn't learn or improve anything.

[acroman08]

This is a clear failure of their responsible gambling policies and a breach of their duty of care. A self-exclusion is supposed to prevent this exact situation. I am now seeking a full refund.

Based on what AHOYBRAUSE posted, it seems like you are looking exactly for this kind of situation. I mean, you go gamble in casinos, request self-exclusion, create another account in the same casino, gamble, and when you lose, you claim something like this and demand a refund.

I am also curious about what Zwei said. When did you do the KYC verification on the same account? Was it before or after you lost?

[Alphakilo]

Their systems failed completely to prevent me from re-registering as a self-excluded player. I lost 3,240 USD on this new account. When I contacted their customer support, they refused to issue a refund, blaming me for "breaching their Terms and Conditions" by creating the new account.

Dude, you are wrong here.

You knew that somehow if you were successful with opening another account with the same details that you were going to  play and then if you eventually lost that money,  you would call them out and ask for a refund.  Did you know that even if you won, you would have still been caught at the point when you try to withdraw the wins?

You failed to take responsibility for yourself,  you broke their terms  of service. I also want to assume that within this time, you also gambled on another casino where you didn't already have an account.  Did you ask for a refund when you lost? I don't think so.

[SimpleMachin34]

I'm writing this to clarify my situation and address some of the comments I've seen. My case is not about trying to "exploit" the system. It's about a serious issue of player protection and a gambling operator failing to meet its most basic responsibilities.

1. The Facts of My Case

• I completed Know Your Customer (KYC) checks on both of my accounts with the casino before I ever made a deposit or placed a single bet.
  
• I have a gambling addiction. I am a person who has lost control over my gambling behavior, which is precisely why I requested self-exclusion from the casino's regulator.
  

2. Why This is a Case of Operator Negligence, Not Player Exploitation

• The entire purpose of self-exclusion is for vulnerable individuals who need to be protected from themselves. As many have pointed out, if I could control myself, I would not have needed to request self-exclusion in the first place.
  
• The casino was negligent because they knew I was the same person on both accounts. The fact that the KYC documents were validated manually over several hours confirms they had a human review my details. This manual process should have easily flagged that my documents were already tied to a self-excluded individual.
  
• The casino had a duty of care to me as a customer, a duty that is even stronger for someone who has self-excluded. By allowing me to open and use a second account, they demonstrably failed in this duty.
  

3. The Bigger Picture

• My situation is not unique. There have been many cases where gambling operators have been fined or penalized for failing to enforce self-exclusion policies. This isn't a "scheme" to get a refund; it is a fundamental issue of responsible gambling.
  
• I am simply holding the operator accountable for their failure to implement the very player protection measures they are required to have in place.
  

I understand that this is a complex issue, and it's easy to make assumptions. But my case is a clear example of what happens when a casino's systems and processes fail, and a self-excluded player is put back at risk. I appreciate the support of those who understand that this is about protecting vulnerable individuals, not about exploiting a system.

[SimpleMachin34]

Can someone tell me who is the Razer representative here? or should I open a claim on casinoguro/Askgamblers? Thanks

[Mahdirakib]

Can someone tell me who is the Razer representative here? or should I open a claim on casinoguro/Askgamblers? Thanks

'waltrazed' is the representative of Razed.com. You aren't going to get any help from them as the representative of Razed is inactive for a long time. I can see that the Razed team is also inactive in the mediators. So, you won't get any help there as well. BTW, you should reach BeGambleAware, QuitGamble or GamblingTherapy to get rid of your gambling addiction.

[SimpleMachin34]

Just a little update, I created a claim on Casino Guru. One of razed representatives told me they are interested in continue it through there.

[holydarkness]

The player "has a tendency" to weaponize his "gambling addiction" to extort casinos. Like other mentioned, he had a prior with Rollbit, of which Razer decided to return as his PnL is negative.

AHOYBRAUSE made a connection to another account, ghostingura2, of which it means he also connected to another account I personally know by heart, as I attend to three of the cases myself.

[SimpleMachin34]

The player "has a tendency" to weaponize his "gambling addiction" to extort casinos. Like other mentioned, he had a prior with Rollbit, of which Razer decided to return as his PnL is negative.

AHOYBRAUSE made a connection to another account, ghostingura2, of which it means he also connected to another account I personally know by heart, as I attend to three of the cases myself.

I find the accusation of "extortion" to be completely baseless and frankly, offensive.

To "extort" means to gain something by force or threats. I have lost a net amount of over $6,000 on razed. My financial loss is the direct opposite of extortion.

Regarding my prior issue with Rollbit, you are correct. My account was closed, and my balance was returned to me over 1.5 years ago. This happened precisely because my account showed a negative PnL and because I was acknowledged as a vulnerable player struggling with a gambling problem. This prior case only reinforces the validity of my position, as it shows a casino that actually took its responsible gaming policy seriously.

My case is not about other forums or other accounts. It is about Razed's complete failure to protect a player they knew was at-risk. Their negligence is what caused part of my financial loss, and it is what I am seeking to have rectified.

[holydarkness]

The player "has a tendency" to weaponize his "gambling addiction" to extort casinos. Like other mentioned, he had a prior with Rollbit, of which Razer decided to return as his PnL is negative.

AHOYBRAUSE made a connection to another account, ghostingura2, of which it means he also connected to another account I personally know by heart, as I attend to three of the cases myself.

I find the accusation of "extortion" to be completely baseless and frankly, offensive.

To "extort" means to gain something by force or threats. I have lost a net amount of over $6,000 on razed. My financial loss is the direct opposite of extortion.

Regarding my prior issue with Rollbit, you are correct. My account was closed, and my balance was returned to me over 1.5 years ago. This happened precisely because my account showed a negative PnL and because I was acknowledged as a vulnerable player struggling with a gambling problem. This prior case only reinforces the validity of my position, as it shows a casino that actually took its responsible gaming policy seriously.

My case is not about other forums or other accounts. It is about Razed's complete failure to protect a player they knew was at-risk. Their negligence is what caused part of my financial loss, and it is what I am seeking to have rectified.

Was it not something done in bad faith, then, to hit several casinos with gambling addiction and/or self exclusion, then write the complaint here for a... sum of fund? One casino, then another, and then the next one. Not to mention the connection to other accounts that you accidentally revealed to be your alts, of which have their own shady characteristics?

[AHOYBRAUSE]

The player "has a tendency" to weaponize his "gambling addiction" to extort casinos. Like other mentioned, he had a prior with Rollbit, of which Razer decided to return as his PnL is negative.

AHOYBRAUSE made a connection to another account, ghostingura2, of which it means he also connected to another account I personally know by heart, as I attend to three of the cases myself.

Exactly that. 99.9% sure this is the same guy you helped ages ago and now he is coming back for more, because his shady plan already worked once, kinda ridiculous.
This time hopefully nobody will care about this since such behavior should not be rewarded with $, help or even attention. Thanks Holy for pointing that out again!

[SimpleMachin34]

I want to be perfectly clear about this. I have lost a significant amount of money at Razed. A financial loss is the direct opposite of extortion. To accuse me of that is both insulting and a desperate attempt to deflect from the casino's failure.

And to further expose your claim of extortion, I'll state this publicly: I lost over $5,000 USD on my main account. I am only contesting the $2,689.59 USD from the secondary account that razed system improperly allowed me to create and use. My complaint is not about all my losses; it is solely about the losses that are a direct result of razed negligence.

Regarding my case with Rollbit that you both mentioned, you are actually proving my point. My account was closed and my balance was returned because my PnL was negative and they acknowledged I was a vulnerable player. Rollbit's action shows a casino acting responsibly. It is Razed's inaction that is the problem.

You also talk about me going to multiple casinos and then complaining for money. This is not about hopping from one casino to another. It is about a very specific casino, Razed, which I trusted to protect me and failed to do so. The entire point of a self-exclusion is that a person has a weakness and needs a system to prevent them from gambling. Razed's system failed completely.

I am not a fraudster trying to exploit a loophole. I am a person with a disease trying to get my money back from a company that profited from its negligence. This is not about winning a debate; it's about justice and accountability.

[waltrazed]

Hi guys,

Thank you for bringing this one to my attention.

Whilst we feel as though this is a deliberate attempt to extort us via circumventing the expected use of our site; we do acknowledge that there are general area's in which our Responsible Gambling system and procedures can be enhanced. This situation shines light on a few small adjustments that need to be made in order for us to have the utmost confidence that we are preventing PG from occurring on Razed.com. The OP will receive the $2,689.59 USD as a form of bug bounty.



I'll also provide a summary in which was in response to this claim on a different platform -

As mentioned previously, we take responsible gambling extremely seriously. Our highest priority is ensuring that all individuals who use our platform do so for entertainment purposes and within their financial means.

To support this, Razed provides a range of responsible gambling tools designed to help users maintain control of their activity. Within each player's profile, the Responsible Gambling tab allows users to set loss and wager limits, take a temporary break, or request permanent account closure via our live support team.

However, it's important to note that this page does not prevent users from creating new accounts to bypass existing limits and restrictions. Creating multiple accounts is a direct violation of our Terms of Service, which all users must explicitly agree to upon registration.

In your case, creating a second account constitutes a breach of our Terms. Additionally, the IP addresses linked to the two accounts in question do not match, which prevented our system from automatically flagging the connection. The difference in formatting (e.g - use of capital letters) during the verification process also contributed to the system not detecting the duplication. And finally, entering different cities in the address function; once again prevented our system from detecting AD.

We are also aware of a similar incident involving another gaming operator, in which you closed an account, opened a new one, and then sought compensation via public forums. Given this context, your actions appear to follow a deliberate pattern, raising concerns about potential misuse of responsible gambling protocols.

While we continue to enhance our systems, no operator can fully prevent all attempts to circumvent safeguards. We urge you, and anyone experiencing signs of problem gambling to seek professional support through the links below:

https://gamblersanonymous.org/

https://www.gamblingtherapy.org/

Walt

[SimpleMachin34]

I can confirm that I have received the funds.

While Razed has referred to this as a "bug bounty," I consider it a refund for the losses I incurred as a direct result of their failed responsible gambling system. This was not an attempt at extortion but a last resort by a sick person seeking help and accountability for the system's failure. The fact remains that I lost over $5,000 USD on this platform and only contested the losses caused by a system that was supposed to protect me.

I appreciate Connor at Razed taking the time to review the case and ensure the refund was processed.

[AHOYBRAUSE]

I can confirm that I have received the funds.

While Razed has referred to this as a "bug bounty," I consider it a refund for the losses I incurred as a direct result of their failed responsible gambling system. This was not an attempt at extortion but a last resort by a sick person seeking help and accountability for the system's failure. The fact remains that I lost over $5,000 USD on this platform and only contested the losses caused by a system that was supposed to protect me.

I appreciate Connor at Razed taking the time to review the case and ensure the refund was processed.

LOL, the blackmailing worked again, congratulations, I guess. And now what? Where did you deposit the money now? Guess you already lost it and prepare the next scam accusation against a random casino? Or you didn't lose it yet but once you do we will see you again. 100% sure of that.