Shuffle.com — Blocking Withdrawals after Legitimate Win

[NateShaw]

⚠️ [SCAM ACCUSATION] Shuffle.com — Blocking Withdrawals After Legitimate Win ⚠️

Bitcointalk Username: NateShaw 
Shuffle.com Username: N8snathan 

I am one of the biggest sports bettors on Shuffle.com. I have wagered millions with them over the years. In the past, I have won and lost large sums (including $3.5m last year which I lost back, and $2m earlier this year which I successfully withdrew without issue). 

On my latest bet I won $63,000 on a high-level soccer game. Immediately after this win, my withdrawals were frozen. Shuffle.com’s reasoning was that because another user also placed $1k and $3k on the same outcome, my bet was “shady.” 

This makes absolutely no logical sense: 

• If a game is truly flagged for suspicious activity, it is suspended by the provider itself.
• No such suspension happened here — the market remained open for the entire site.
• Not a single other major sportsbook or betting site suspended this game either.

 

This isn’t the first time Shuffle has used such tactics. Earlier this year they: 

• Locked my account over unrelated off-platform poker losses to Noah. At the time, I had a $10k balance in my Shuffle account, which they froze until I repaid Noah.
• To make matters worse, they blackmailed me by freezing a friend’s account (with $40k balance) simply because he was associated with me.

 

I eventually repaid those off-platform debts, even though they had nothing to do with Shuffle. My account was restored and everything seemed fine. But now, after a clean and legitimate sports win, Shuffle is pulling the same stunt again. 

Not only are they refusing to pay my $33k winnings, but they are also withholding my deposits. 

For a platform that markets itself as being built on trust and transparency, this is nothing more than a one-sided trap: 

• When you lose, they happily take your money.
• When you win, they invent excuses to block your withdrawals and lock your account.

 

This behavior is predatory and extremely damaging to Shuffle’s reputation. Right now, Shuffle.com is operating like a scam site that selectively honors bets only when it benefits them. 

[holydarkness]

Hi, uhhh... I'm actively reaching my Shuffle contact [the easily reachable one, not the one that's a tad bit difficult to reach] to look into this matter. For the time being though, mind to complete your thread with supporting evidence so we can grasp the situation better?

[NateShaw]

Hi, uhhh... I'm actively reaching my Shuffle contact [the easily reachable one, not the one that's a tad bit difficult to reach] to look into this matter. For the time being though, mind to complete your thread with supporting evidence so we can grasp the situation better?

https://ibb.co/GQxhFMNm
https://ibb.co/BKtFK28D
https://ibb.co/35vKVRgp
https://ibb.co/FkpkxySs
https://ibb.co/bM2ks39N
https://ibb.co/hJcMH91M
https://ibb.co/RGscFwbQ
https://ibb.co/4wSnD8pD
https://ibb.co/TxzvDSPj
https://ibb.co/HpC6gKWY

[holydarkness]

Correct me if I'm wrong, but from the two conversations you had with Shuffle, the issue here is your bet, whether it'll be a winning bet or a bet being voided due to group bets ["David" said and I quote, "multiple users involved and bets"] is under review? And we're waiting for a verdict by Betby here?

[NateShaw]

Correct me if I'm wrong, but from the two conversations you had with Shuffle, the issue here is your bet, whether it'll be a winning bet or a bet being voided due to group bets ["David" said and I quote, "multiple users involved and bets"] is under review? And we're waiting for a verdict by Betby here?

They've used this reason to prevent me from withdrawing my deposits as well. Which is insane and unheard of. So either the bet is voided or a win. If this is being investigated why does my deposited amount have to be locked away too? They will use this reason now, I'm sure to hold my withdrawals for weeks with no update and silence from all sides; It's a tactic they've become quite infamous for, silent treatment and ignoring messages.

Another really important point is my bet won before the 1st half even ended and they've held my funds since then but they've also left the markets for the game open throughout the game duration. If the match was really compromised like they keep insisting then why are they accepting bets on the game even after having this information? That's a very shady practice from their side.

[holydarkness]

Correct me if I'm wrong, but from the two conversations you had with Shuffle, the issue here is your bet, whether it'll be a winning bet or a bet being voided due to group bets ["David" said and I quote, "multiple users involved and bets"] is under review? And we're waiting for a verdict by Betby here?

They've used this reason to prevent me from withdrawing my deposits as well. Which is insane and unheard of. So either the bet is voided or a win. If this is being investigated why does my deposited amount have to be locked away too? They will use this reason now, I'm sure to hold my withdrawals for weeks with no update and silence from all sides; It's a tactic they've become quite infamous for, silent treatment and ignoring messages.

[...]

Let's focus on this part first as it is... easier to tackle in sense it's more of a "yes and no, zero and one" than the second paragraph that'll require a more complex understanding. They're withholding your fund? Your sitting idly funds? The one that you don't use for bets? Or were the funds become something "idle" because you cancelled an ongoing bets following the situation?

[NateShaw]

Correct me if I'm wrong, but from the two conversations you had with Shuffle, the issue here is your bet, whether it'll be a winning bet or a bet being voided due to group bets ["David" said and I quote, "multiple users involved and bets"] is under review? And we're waiting for a verdict by Betby here?

They've used this reason to prevent me from withdrawing my deposits as well. Which is insane and unheard of. So either the bet is voided or a win. If this is being investigated why does my deposited amount have to be locked away too? They will use this reason now, I'm sure to hold my withdrawals for weeks with no update and silence from all sides; It's a tactic they've become quite infamous for, silent treatment and ignoring messages.

[...]

Let's focus on this part first as it is... easier to tackle in sense it's more of a "yes and no, zero and one" than the second paragraph that'll require a more complex understanding. They're withholding your fund? Your sitting idly funds? The one that you don't use for bets? Or were the funds become something "idle" because you cancelled an ongoing bets following the situation?

I deposited 30k, I had 500 already in my balance. I placed a 30.5k bet on a 2.1x. And withdrew everything when it won, they are holding the bet amount + the bet profit hostage. When the outcome of the investigation can only be 1x or 2.1x. Why are they holding the initial bet amount (my deposit) hostage? That makes no sense from a logical perspective.

[holydarkness]

Let's focus on this part first as it is... easier to tackle in sense it's more of a "yes and no, zero and one" than the second paragraph that'll require a more complex understanding. They're withholding your fund? Your sitting idly funds? The one that you don't use for bets? Or were the funds become something "idle" because you cancelled an ongoing bets following the situation?

I deposited 30k, I had 500 already in my balance. I placed a 30.5k bet on a 2.1x. And withdrew everything when it won, they are holding the bet amount + the bet profit hostage. When the outcome of the investigation can only be 1x or 2.1x. Why are they holding the initial bet amount (my deposit) hostage? That makes no sense from a logical perspective.

I see. Thank you for your clarification.

If I may offer a perspective, returning the initial bet amount is usually an action made when a verdict of an investigation has been made and the sportsbook provider deemed the bet to be problematic. Thus, they return the amount wagered and confiscate the amount won. Correct?

Without the verdict, they can't exactly determine what amount should be credited to you. If you ask them to return the initial bet amount now, while they're still waiting for a verdict by the provider, isn't it acceptable to imply that such action means you'll accept whatever verdict they pull? Because --as I am sure you also well versed-- that's how it goes with many casinos: a dispute over bets happened, and the casinos offer the initial deposit. If the player accept this, the action is perceived as an agreement to settle and the case will be closed based on the action. As long as the player didn't touch the fund they returned, it is perceived as a sign that the player doesn't accept the verdict and challenge it.

Thus, if you asked for them to return the wager amount now, while they're still doing their investigation, it'll actually be unfavorable from your side, is it not?

[NateShaw]

I see. Thank you for your clarification.

If I may offer a perspective, returning the initial bet amount is usually an action made when a verdict of an investigation has been made and the sportsbook provider deemed the bet to be problematic. Thus, they return the amount wagered and confiscate the amount won. Correct?

Without the verdict, they can't exactly determine what amount should be credited to you. If you ask them to return the initial bet amount now, while they're still waiting for a verdict by the provider, isn't it acceptable to imply that such action means you'll accept whatever verdict they pull? Because --as I am sure you also well versed-- that's how it goes with many casinos: a dispute over bets happened, and the casinos offer the initial deposit. If the player accept this, the action is perceived as an agreement to settle and the case will be closed based on the action. As long as the player didn't touch the fund they returned, it is perceived as a sign that the player doesn't accept the verdict and challenge it.

Thus, if you asked for them to return the wager amount now, while they're still doing their investigation, it'll actually be unfavorable from your side, is it not?

There is no possible outcome where the wager amount is seized (They either void the bet or they pay the win), so withholding it serves no purpose. Holding my funds during this process is simply an attempt to inconvenience me and pressure me into accepting a void when I know the bet was legitimate.

They are also aware I have limited funds and a strong desire to continue playing this weekend, yet they are acting in bad faith by suggesting an investigation could take weeks. This delay is unnecessary and unfair.

[NateShaw]

Radio silence from Shuffle.com staff so far.

[God Of Thunder]

Radio silence from Shuffle.com staff so far.

I checked the whole thread, and I would personally suggest you be patient while Holydarkness is in contact with the team. It is very fair to hold the funds while the investigation is ongoing. I am not sure if you got the point Holydarkness mentioned - if you ask them to credit the wagered amount, this means you are asking them to return your bet amount and not the winnings.

Without the investigation result, they cannot credit your funds because they don't know how much they will have to credit. Once they finish the investigation, I assume they can credit your total balance if everything goes fine.

[holydarkness]

I see. Thank you for your clarification.

If I may offer a perspective, returning the initial bet amount is usually an action made when a verdict of an investigation has been made and the sportsbook provider deemed the bet to be problematic. Thus, they return the amount wagered and confiscate the amount won. Correct?

Without the verdict, they can't exactly determine what amount should be credited to you. If you ask them to return the initial bet amount now, while they're still waiting for a verdict by the provider, isn't it acceptable to imply that such action means you'll accept whatever verdict they pull? Because --as I am sure you also well versed-- that's how it goes with many casinos: a dispute over bets happened, and the casinos offer the initial deposit. If the player accept this, the action is perceived as an agreement to settle and the case will be closed based on the action. As long as the player didn't touch the fund they returned, it is perceived as a sign that the player doesn't accept the verdict and challenge it.

Thus, if you asked for them to return the wager amount now, while they're still doing their investigation, it'll actually be unfavorable from your side, is it not?

There is no possible outcome where the wager amount is seized (They either void the bet or they pay the win), so withholding it serves no purpose. Holding my funds during this process is simply an attempt to inconvenience me and pressure me into accepting a void when I know the bet was legitimate.

They are also aware I have limited funds and a strong desire to continue playing this weekend, yet they are acting in bad faith by suggesting an investigation could take weeks. This delay is unnecessary and unfair.

Correct, eventually the wager amount will be returned at any outcome, unless a casino tried to seize the wager too, of which rather uncommon for big and reputable casinos. However, it is also a common and shared practice amongst casinos to withhold everything until resolution reached. I honestly can't recall from the top of my head where a case with any casino return the initial wager first, then the rest of the fund [the winning] either paid as second installment or voided.

I'll try to reach my contact on Shuffle to see if that can be done, but I don't think it should. I mean, above is the common and widely used practice. If they make an exception for you, it will have to become a new standard of practice amongst every other casino.

[ndumm]

Hi guys - this user bet a fixed match, which naturally we do not tolerate whatsoever. It’s not the first time, this user has a history of abusing our platform, so unfortunately for him he’s all out of warnings.

Thanks,
Noah

[NateShaw]

Hi guys - this user bet a fixed match, which naturally we do not tolerate whatsoever. It’s not the first time, this user has a history of abusing our platform, so unfortunately for him he’s all out of warnings.

Thanks,
Noah

This sets a terrible precedent. You can’t let bets run, wait until they win, and then swoop in to seize both the stake and the payout under some vague, unproven “integrity” excuse. Industry standard is clear: void the bets if there’s a real issue. What you’re doing isn’t risk management, it’s theft — plain and simple.

[NateShaw]

Segregation of Player Funds: Article 3.2 of the LOK requires operators to separate player funds from operational capital to guarantee availability at all times. Deposits are the property of the player, not the casino, and must be safeguarded.

Transparency of Terms: Article 5.1 obliges licensees to provide clear, transparent terms regarding the handling of bets and winnings. No provision allows confiscation of deposits without regulatory or judicial order.

AML/Criminal Exception: The only circumstance where deposits may be frozen or seized is under Article 7.4 (AML provisions), in cases of suspected money laundering, fraud, or criminal financing. Even then, seizure must be coordinated with authorities—not imposed unilaterally by the operator.

[NateShaw]

How can Noah accuse me of betting on a fixed match when I’ve already spoken with Eddie (Stake’s owner), and he confirmed that Stake — which uses the exact same sports provider as Shuffle — received no flags whatsoever?

I also checked with other providers, and not a single one had any suspicious alerts. If Stake and others using the same feed cleared the game, then how is Shuffle suddenly calling my bet a “fix” and holding my balance?

I’m currently in Curaçao, where Shuffle is licensed, and I’ll be pushing this matter hard with the authorities if my funds are not released. Under Curaçao law, operators are required to segregate player funds from operational capital and cannot seize deposits under baseless accusations.

I can also provide the evidence and provider confirmations privately to any users here who’d like to cross-check.

[NateShaw]

Shuffle representatives used to reply within 5 minutes prior to this win but now are giving me the silent treatment with no replies past 3 days.
Aren't willing to have a conversation; this seems more like some sort of revenge plot for being a winning player rather than an investigation as no other website/provider has flagged or investigated this specific match.

[holydarkness]

OP, I had a conversation with my contact on Shuffle just now, and I was informed that your demand has been granted, like... for a while, that the wager amounts has been returned while [if I understand this correctly] the winning amount is still being confiscated pending investigation.

Mind to check and confirm?

[NateShaw]

OP, I had a conversation with my contact on Shuffle just now, and I was informed that your demand has been granted, like... for a while, that the wager amounts has been returned while [if I understand this correctly] the winning amount is still being confiscated pending investigation.

Mind to check and confirm?

It has to be paid as a win and I've provided relevant proofs of my innocence to some important people who will have a look at this matter. My fight will continue till my bets have been settled as wins.

[NateShaw]

I've raised a flag against Shuffle here on this forum. I'll fight for the innocence of this bet and me, till I'm settled the full winning amount.