As I've responded to you multiple times, you are a card counter and we reserve our right to ban your account, consistent with our Terms of Service.
But I see you responded to his previous thread, and you apologized for the long delays. Also, you released his withdrawal after two months of waiting. I am interested to know if this is frequent on Shuffle and if players go through this kind of delay often. I feel like you are mistaking him with someone else. I think the first task would be to ask for their username and check your database first. He already mentioned his username in the OP, are you sure you have checked his account already. If he violates any rules and you want to ban him, you should do it instead of keep him waiting for a long time without any response.
