Shuffle scams deposit + slot machine win

Shuffle is holding over $16,000 of my money for 6 days and never responded about it

I was playing shuffle 6 days ago with a $10,000 deposit and lost around 2k

After that I made a $600 bet and was very lucky and won $8160 on the slot machine Zeus vs Hades

You can see the bet here
https://shuffle.com/?modal=bet&md-id=CSi5yqTjmVfrw3wqSfwTY

I was very excited for this win and tried to withdraw around 6k profit

After not receiving the money for some time I began asking other players in the chat how long do Shuffle withdraws take and I was advised to open a support ticket because I had been waiting almost 2 hours at this point

I opened my first support ticket and was instantly banned from support in 2 messages because I asked about my withdraw

https://ibb.co/zW95q962

https://ibb.co/mVYmsw01

I went back to the public chat and said they banned me from support for no reason what do I do now? The mod there didn't believe me and requested me to post a screenshot of the ticket. I posted the ticket screen shot and people were a bit confused as well and many people began discussing it. Shortly after I was permanently banned from the public chat for calmly speaking about this issue

I am still banned from support and chat almost a week later
https://ibb.co/CpPHt8C5

Later I opened another support ticket and Pat said to wait a moment for my withdraw and I was so relieved but then he deleted the message and banned me from support again

https://ibb.co/FbZVjtV5

Everything about my account remains fully operational I can still deposit and make bets and lose money and claim rewards but I cannot withdraw

I also sent 2 emails last week with no response

https://ibb.co/VcSd74Vx

https://ibb.co/JR2v75XZ

My affiliate BTCs who showed me shuffle contacted the head of support for me as well. They told him to have me open a support ticket but how can I do that when they banned me for no reason and refuse to respond to my emails for a week?

https://ibb.co/cXLdhLCq

I truly believe this is a scam because even their own affiliate can't get a real answer from shuffle about this

https://ibb.co/twW7rDSd

An entire week is too long to hold $16,000 and not give a response and I wish I did my research because I see so many people complaining about shuffle stealing their deposits and I'm reading the owner Noah had prior involvement working in FTX exchange which had this exact same issue? Shuffle tries to cover it up and say rigged sports betting but they can't say that about me because I never made a sports bet in my life and I won on a slot machine Zeus vs Hades

This is completely unprofessional and I should have just stayed on stake where I have over 200 million wager and never had any issues like this

Shuffle at the bare minimum needs to give a response about why they are stealing my $16,000 they've had a week which is more than enough time... They're clearly avoiding the issue and I'd bet anything there's a handful of people it the same situation as me being scammed who are simply accepting it and not speaking out

Now respond with your bullshit excuses shuffle about how it's an accident that I can deposit and not withdraw on my account and how I need to fill out mountains of arbitrary paperwork, send you a copy of my DNA and then fly out to your office to collect the money in person that I won on a slot machine and any other garbage you'll try to come up with to avoid accountability like all these scam casinos are always doing

This is a scam in it's purest form and if I saw a fucking bald child who was involved in the biggest crypto fraud in history was behind shuffle I would have never trusted this site with my money

Seriously can you look in those eyes and say you feel trust? I would have never ever deposited if I saw who was behind shuffle first
https://ibb.co/PpF4CNg

Now give me my money and stop scamming people you'll make more money in the long run being legit