Betpanda.io scammed for €20,000

[betpanda_scam]

What happened::
I made a deposit few weeks ago and got max win on hacksaw slots, totaling around €20,000.
They have closed my account, stating tos "it is not permitted to utilise or deploy any novel or recognised betting techniques while using our service which are designed to circumvent the standard house edge"

So, playing slots and winning is apparently circumventing the house edge. By this terms of service clause, it could be considered martingale is against the tos and they can STEAL YOUR MONEY AT ANY TIME.
STAY AWAY UNLESS YOU WANT YOUR MONEY LITERALLY STOLEN. go play on stake or other respected casinos. their no kyc is apparently a lie too.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3675233

Reference Link: https://bitcointalk.org/index.php?topic=5523596.msg65795401#msg65795401
Amount Scammed: +€20,000
Payment Method: ETH
Proof of Payment: -
PM/Chat Logs:
https://i.ibb.co/sJvJv5Pq/image.png
https://i.ibb.co/kVSjr7bf/image.png

Additional Notes: -

[AHOYBRAUSE]

Hmm, another one.
The email u got from betpanda is 1:1 the same as here: https://bitcointalk.org/index.php?topic=5558640.msg65789913#msg65789913 , just the date is different by 1 day. You are not connected right?

It's interesting they use the exact same wording and everything to reply to customers that have an issue. Looks a bit alarming if you ask me and doesnt sound very custom made. Since every case is different, so should be the reply in my opinion.
The other complaint was about sports so panda can blame betby for the trouble, this one seems to be after wining in the casino though, which is a whole different story. Also, since it's a casino complaint you can open a complaint at askgamblers and/or casinoguru.

[betpanda_scam]

Hmm, another one.
The email u got from betpanda is 1:1 the same as here: https://bitcointalk.org/index.php?topic=5558640.msg65789913#msg65789913 , just the date is different by 1 day. You are not connected right?

It's interesting they use the exact same wording and everything to reply to customers that have an issue. Looks a bit alarming if you ask me and doesnt sound very custom made. Since every case is different, so should be the reply in my opinion.
The other complaint was about sports so panda can blame betby for the trouble, this one seems to be after wining in the casino though, which is a whole different story. Also, since it's a casino complaint you can open a complaint at askgamblers and/or casinoguru.

Nope, and it's not 1:1, only the beginning is same. It could even be argued with sportsbook that the player has bet on a fixed match, but I wonder what excuse they'll come up for a slot game.

[holydarkness]

I take a peek at your post history and saw you posting on their ANN thread too. Given now you have your own SA thread, mind to stick here and completely cease from responding on their ANN? It'll just complicate matters to have two separate discussion.

I've nudged my contact and currently waiting for neighboring case's username. Mind to shoot  me a PM with your username too? I'll bring this to my contact for [hopefully] better insight.

[The Cryptovator]

Alright, eventually you created the scam accusations, and hopefully they will respond to that. It seems this email has become typical mail for victims from the casino. The allegations are almost the same, whether using multiple accounts or abusing the casino. They don't really provide more information on how exactly the user abused the system. And why don't they prevent the abuse of the system? Regret to see after winning a big amount they stand with some allegations, whether they are false or right.

However, wait for their reply; they should come here with an explanation, though very rarely they do it. Since you have written into their announcement thread, it means they noticed your issues. Also be active on their other social media and write about your issues. So it would hurt their reputation, and they might try to solve the issues.

[holydarkness]

OP, still waiting for your PM of your email address or username or other identifier that my contact can use to zeroing into your account, if you want me to get them to look into your matter and perhaps shed some light or at least a perspective.

Also, ibb has been more difficult than they usually are [again] to me the entire day, I can't access any images provided despite many attempts. Mind to re-share through talkimg?

[betpanda_scam]

OP, still waiting for your PM of your email address or username or other identifier that my contact can use to zeroing into your account, if you want me to get them to look into your matter and perhaps shed some light or at least a perspective.

Also, ibb has been more difficult than they usually are [again] to me the entire day, I can't access any images provided despite many attempts. Mind to re-share through talkimg?

https://talkimg.com/images/2025/09/12/UCHewf.png
https://talkimg.com/images/2025/09/12/UCHqEZ.png

Thanks for your interest, I've sent you a PM.

[Kavelj22]

It's interesting they use the exact same wording and everything to reply to customers that have an issue. Looks a bit alarming if you ask me and doesnt sound very custom made. Since every case is different, so should be the reply in my opinion.

Usually casinos use canned messages saved as drafts in their support chat software. All support chat softwares support this feature to save messages to fast reply with multiple tickets. However, i didn't think this would also apply for official emails regarding different kinds of disputes. Yes this can be considered unprofessional if we are talking about different cases. The platform use the same text with general concepts so it can apply for all cases.

[holydarkness]

OP, still waiting for your PM of your email address or username or other identifier that my contact can use to zeroing into your account, if you want me to get them to look into your matter and perhaps shed some light or at least a perspective.

Also, ibb has been more difficult than they usually are [again] to me the entire day, I can't access any images provided despite many attempts. Mind to re-share through talkimg?

[...]

Thanks for your interest, I've sent you a PM.

Got your PM with identifier and other details and I've inquired to my contact. Please hold until Monday at the soonest, I tend to leave my contacts to themselves during weekend so they can spend their personal time.

[jacklk85]

Send me a DM if you've been robbed by Betpanda, have a telegram chat going and I'm making progress fighting them.

[JollyGood]

As this is a relatively new scam accusation, they should be afforded not only the weekend but also some days subsequently too. When they do reply, I hope it is comprehensive.

I am not stating it as a fact but as with many others scam accusations, this could be another where information has been intentionally withheld in order to strengthen the case against a casino therefore it is important for both sides to make their case. I hope this matter is resolved soon either way because €20,000 is a lot of money.

Got your PM with identifier and other details and I've inquired to my contact. Please hold until Monday at the soonest, I tend to leave my contacts to themselves during weekend so they can spend their personal time.

[Shishir99]

Interesting one!
Usually, the sportsbook bans players for arbitrage betting, value betting, or other rules violations, such as multiple accounts or players from a restricted region. This is the first time I have seen a casino confiscate funds won from slot games. How the hell can a player violate the rules by playing slots? How is that even possible?

I think this is super fishy. They should talk to the game provider and pay the winnings. If they think there are some way to manipulate the slots, they should remove those slots instead of confiscating the funds. Just my two cents.

[Zwei]

so they are considering being lucky a "betting technique to circumvent the standard house edge"? are you serious?
like how can you even circumvent the house edge on a slot with a betting technique?

OP, which slot did you hit the max win on? your post says it was on a hacksaw slot, but in the screenshot you say mental 2 which is by nolimit city.

I think this is super fishy. They should talk to the game provider and pay the winnings. If they think there are some way to manipulate the slots, they should remove those slots instead of confiscating the funds. Just my two cents.

i agree. normally a casino should only confiscate funds from a slot win after the slot provider investigates and finds something wrong, like a bug, an exploit, or something like that.
and from their reply in the screenshot, it looks like this was solely a decision by betpanda.

[Shishir99]

i agree. normally a casino should only confiscate funds from a slot win after the slot provider investigates and finds something wrong, like a bug, an exploit, or something like that.
and from their reply in the screenshot, it looks like this was solely a decision by betpanda.

Exactly. We have seen cases where the provider requests that the casinos freeze the account while they investigate. Once they are done, the casino either releases the funds or tells the customer what happened and why they confiscated the funds. Betpanda seems different here. They are spending money here but not paying attention to the pure scam accusations.

Has anyone seen Betpanda replying to any scam accusation thread lately? I don't remember seeing them reply to the scam accusation thread. I would suggest OP to create a complaint thread on Askgambler and Casinoguru to see what Betpanda says about it.

[SmartGold01]

i agree. normally a casino should only confiscate funds from a slot win after the slot provider investigates and finds something wrong, like a bug, an exploit, or something like that.
and from their reply in the screenshot, it looks like this was solely a decision by betpanda.

Exactly. We have seen cases where the provider requests that the casinos freeze the account while they investigate. Once they are done, the casino either releases the funds or tells the customer what happened and why they confiscated the funds. Betpanda seems different here. They are spending money here but not paying attention to the pure scam accusations.

Has anyone seen Betpanda replying to any scam accusation thread lately? I don't remember seeing them reply to the scam accusation thread. I would suggest OP to create a complaint thread on Askgambler and Casinoguru to see what Betpanda says about it.

Does the casino investigated that it is illegal winning if no then I don't see any means of the casino confiscate his winning, but if truly the provider has checked and see that there is no illegal or any tools deployed to cheat on game there is no reason they should be holding back funds except there is no transparency from the gamer.

[betpanda_scam]

so they are considering being lucky a "betting technique to circumvent the standard house edge"? are you serious?
like how can you even circumvent the house edge on a slot with a betting technique?

OP, which slot did you hit the max win on? your post says it was on a hacksaw slot, but in the screenshot you say mental 2 which is by nolimit city.

I think this is super fishy. They should talk to the game provider and pay the winnings. If they think there are some way to manipulate the slots, they should remove those slots instead of confiscating the funds. Just my two cents.

i agree. normally a casino should only confiscate funds from a slot win after the slot provider investigates and finds something wrong, like a bug, an exploit, or something like that.
and from their reply in the screenshot, it looks like this was solely a decision by betpanda.

my bad, it was mental 2. I remembered it as being by hacksaw

[Zwei]

Has anyone seen Betpanda replying to any scam accusation thread lately? I don't remember seeing them reply to the scam accusation thread. I would suggest OP to create a complaint thread on Askgambler and Casinoguru to see what Betpanda says about it.

they used to, but not anymore. the last time they replied to a scam accusation was on june 20, and they have not been active on the forum since august 7.

my bad, it was mental 2. I remembered it as being by hacksaw

mental 2 been out for a few months now, and it's not like it's from some no name provider, this is nolimit city we are talking about.
so i doubt there was a bug or an exploit, else the slot would have been disabled on all casinos for some time to fix it, or they would have just told you that outright.

your best option to possibly get this resolved is to file a complaint with an ADR, like @shishir99 suggested. they would have to provide some proof to them of this so called "betting technique to circumvent the standard house edge" on slots they are accusing you of.

[rohang]

They are giving BS excuse

Its not even possible to employ any betting technique on slots, only on sports

Like zwei said, its not even a new slot so if there was any abuse it wouldve been disabled everywhere

Disgusting these books just decide they dont wana pay and makeup bs excuses

[holydarkness]

[...]
Has anyone seen Betpanda replying to any scam accusation thread lately? I don't remember seeing them reply to the scam accusation thread. I would suggest OP to create a complaint thread on Askgambler and Casinoguru to see what Betpanda says about it.

OP, I would suggest to refrain from doing this while I am trying to get a better understanding of what clause being breached from my contact. All of us coming back from weekend, I've nudged them few minutes ago. I'd appreciate if you can give a day or two to let me see what happened, and then we can plan whether or not asking CG or AG to invervene.

Creating a ticket on the ADR right now, while we try to deescalate it here will only create a "double-ticket", of which became the reason why one specific casino retract themselves from the forum and other dispute-resolution platform, and things spiralling down and become very difficult for players [and me as overseer] since then.

[Betpanda]

Hello,

We feel like it is important to give some missing background information to what led to these circumstances.

Prior to obtaining these wins in a slot game, the player had played another game evidently knowing that this particular game was compromised due to a bug that was exploitable.

What was observed in the player's account was a pattern that was consistent through multiple accounts. This allowed the player to obtain funds through illicit means which were then used in another game to achieve the win they are referring to.

Simply put, as the slot win was due to the funds gained from knowingly abusing a glitch in another game, this is where the Terms and conditions were breached and the account closure stems from. Not from the slot win which they refer to.

We hope that this clarifies the situation for everyone.