Problem with piwi247

[deivi747]

Any piwi247 representative, I appreciate your help.

[Potato Chips]

Unfortunately, their representative in the forum is inactive. Last login was on August 7th, 2024, see profile: https://bitcointalk.org/index.php?action=profile;u=2654632

What happened to you, BTW? In any case, try to see if they have social media accounts and reach from there as well—be careful of impostors, links should be found on their website.

[logfiles]

deivi747 I think it's best you let us know what the problem is so that we and other potential customers know what is going on with the casino at the moment. To be honest, it is actually my first time knowing about the casino and I had no idea that they even had an announcement in the forum

You could also open up a scam accusation for awareness if it involved any funds being lost.

[deivi747]

Very kind friends for taking your time to respond. I have been a client since 2020, but I had stopped playing with them for several years. However, I returned in January of this year, and my account was already verified. I had already completed several withdrawals without problems. Only this time, I started making them more frequently. I had 2 withdrawals of low 4 figures, and boom, the same old thing, a number of requirements and blah blah blah. The good thing is that I'm tired of these situations and I've been prepared to submit all the requirements, and I have submitted them. I have more than 10 emails full of documents that they request, and they continue to ask for them. It's better to be honest and say we don't want clients like this and that's it. I withdraw and don't play anymore. I don't understand the need just to steal money and waste time with these bureaucratic requests, photos of where I live to verify the address? I don't even make deposits with my bank account, and now they're asking me for a second bank, credit cards, just to verify. Verify what? It's absurd to treat clients like this. The amount is not high because I don't leave more than 2k on any of those pages and I don't really know why they work like that?

[NewRanger]

From your story, they impose strict requirements that seem burdensome and excessive, and it seems Piwi247 Casino doesn't have a license. It's better to just forget about it and leave it alone than to continue being burdened and confirming without clear results. It's like entering a coin mining platform that already has a reputation and a large number of participants. Usually, users with large capital are monitored. At times, withdrawals are still safe and smooth. When a large withdrawal occurs, it automatically enters a suspended mode and requires the user to deposit new funds equal to the initial deposit, then again demands tax payments. The results are stressful. Even if you complete steps 1 and 2, subsequent withdrawals are continuously suspended by them.

[Fivestar4everMVP]

Very kind friends for taking your time to respond. I have been a client since 2020, but I had stopped playing with them for several years. However, I returned in January of this year, and my account was already verified. I had already completed several withdrawals without problems. Only this time, I started making them more frequently. I had 2 withdrawals of low 4 figures, and boom, the same old thing, a number of requirements and blah blah blah. The good thing is that I'm tired of these situations and I've been prepared to submit all the requirements, and I have submitted them. I have more than 10 emails full of documents that they request, and they continue to ask for them. It's better to be honest and say we don't want clients like this and that's it. I withdraw and don't play anymore. I don't understand the need just to steal money and waste time with these bureaucratic requests, photos of where I live to verify the address? I don't even make deposits with my bank account, and now they're asking me for a second bank, credit cards, just to verify. Verify what? It's absurd to treat clients like this. The amount is not high because I don't leave more than 2k on any of those pages and I don't really know why they work like that?

This is too strict and I would advice you do not give the casinos any sensitive personal information that they could easily use to track you or hack into your other accounts, like your bank account and all, as you said that are asking you to submit your credit card for verification, where on earth is a credit card used to kyc verification?

It is seemingly looking like the management behind this casino is not only trying to scam you, but they are also trying to gain access to your personal and banking details for easy tracking and possibly stealing from you, or maybe they are doing all of this simply frustrate you into giving up the funds you are trying to withdraw but gamble it all away rather..

Have you contacted their online customer support from the site? If you haven't, you might want to try that and see what they have to say, and aside this, you can as well consider creating a scam accusation against the casino as a way of bringing others gamblers to the awareness that this casino is likely a scam and should be avoided.

[Upgrade00]

Very kind friends for taking your time to respond. I have been a client since 2020, but I had stopped playing with them for several years. However, I returned in January of this year, and my account was already verified. I had already completed several withdrawals without problems.

When you leave an account dormant for a long period of time and return to it, you should assume they do not operate the way they used to do last time you were there. Small casinos like that get traded multiple times and you could be dealing with a new set of management with new set of rules or scams in place.

In your case they are obviously just trying to frustrate you with their requests and as mentioned, they could also be trying to get sensitive personal information from you too. You mentioned that the funds are small to you, so it may be best to not send any other personal data and continue the discussion to see if they eventually bulge and allow you withdraw.

[Cointxz]

I have more than 10 emails full of documents that they request, and they continue to ask for them. It's better to be honest and say we don't want clients like this and that's it. I withdraw and don't play anymore. I don't understand the need just to steal money and waste time with these bureaucratic requests, photos of where I live to verify the address? I don't even make deposits with my bank account, and now they're asking me for a second bank, credit cards, just to verify. Verify what? It's absurd to treat clients like this. The amount is not high because I don't leave more than 2k on any of those pages and I don't really know why they work like that?

The frequency of your withdrawal and deposit might trigger their security and flagged your account for money laundering. This is just a speculation but that’s the common reason why casino ask higher level of KYC because they need it for AML once your account was subjected for investigation.

I don’t know this casino specifically but if they are still operating smoothly now I believe they are investigating your account due to your recent activity.

Your only choice is be patient and comply since you are already decided to cooperate with them.

[deivi747]

Hello, I'll keep you posted on any updates. What I also find in poor taste is the delay in responding to emails. It's certainly intended to tire me out and make me lose that money, which is what bothers me the most. Why? I've contacted the chat, and they tell me they don't intervene when it comes to account verifications? So they work separately? Oh my God. Excuses and excuses that are things that could prevent someone else from betting there.

[Ronsbit]

OP, its been a while since you used the account you have with them, and coming back to reactivate it is like you will have to do the needful and up to standard before you can roll in but however, the conditions are too strict and the fact that they are requesting for a second bank and credit card details, photos of where you live and all of that is not making sense and seems fishy.

If you have given them details that they have requested for initially. they should be okay with it and release your money to you. I would not advise that you give out these sets of sensitive information they had requested of  as you have mentioned because it seems odd to say. It is more like an exit scam as I see and they are only trying to justify their actions by requesting for these documents because they know you would not give them and they would hold onto it that you refused giving them documents they requested for.

I will advise you contact holydarkness to help intervene on your behalf as he has been in this course for a very long time in assisting members get their cases resolved amicably. As long as you have nothing to hide, he will definitely hear your complaint and act upon it.

[dimonstration]

I've contacted the chat, and they tell me they don't intervene when it comes to account verifications? So they work separately? Oh my God. Excuses and excuses that are things that could prevent someone else from betting there.

It’s true though. KYC verification usually done via email since other departments is assigned for KYC verification while the live support available on the casino just answer general casino concerns.

They can only relay your concern to the department which handling your KYC verification but they don’t have authority to do it themselves.

I never encountered casino handling KYC vie chat. It’s always via email or the casino KYC dedicated page.

[deivi747]

Of course, I'll contact you. I have nothing to hide. Thanks for keeping in touch, friends. I'll stay updated.

[dimonstration]

Of course, I'll contact you. I have nothing to hide. Thanks for keeping in touch, friends. I'll stay updated.

Use the “quote” button next time on the post you are replying so that you can directly interact to the user post since other user gives their opinion too that block the flow of conversation between you and the user you want to reply.

You can upload screenshots pf the conversation with the support on talkimg.com and post the link here so that we can know how support handle your case.

Just cover your personal that might included on the mail.

[deivi747]

Of course, I'll contact you. I have nothing to hide. Thanks for keeping in touch, friends. I'll stay updated.

Use the “quote” button next time on the post you are replying so that you can directly interact to the user post since other user gives their opinion too that block the flow of conversation between you and the user you want to reply.

You can upload screenshots pf the conversation with the support on talkimg.com and post the link here so that we can know how support handle your case.

Just cover your personal that might included on the mail.

Thanks, I'll do that. I'll wait until today to see if I get a response, and I'll keep you updated.

[deivi747]

Of course, I'll contact you. I have nothing to hide. Thanks for keeping in touch, friends. I'll stay updated.

Use the “quote” button next time on the post you are replying so that you can directly interact to the user post since other user gives their opinion too that block the flow of conversation between you and the user you want to reply.

You can upload screenshots pf the conversation with the support on talkimg.com and post the link here so that we can know how support handle your case.

Just cover your personal that might included on the mail.

https://talkimg.com/images/2025/09/15/UCN1Xw.png
https://talkimg.com/images/2025/09/15/UCNVs8.png
https://talkimg.com/images/2025/09/15/UCNLt9.png
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https://talkimg.com/images/2025/09/15/UCN4Mo.png
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https://talkimg.com/images/2025/09/15/UCNbzC.png

[holydarkness]

Coming here from your invitation through PM. I'll suggest you to move this to Scam Accusations Board so the commentator of the case will be the one who seriously interested in overseeing your matter instead of those who only spam to meet their posting requirement and drown essential informations in the process.

The button to move topic is at bottom left.

Second,

[...]

[...]

oh wow, they do ask for photo of home address. Reading from top to bottom, I initially thought it's just a misunderstanding and what they asked is a simple PoA, of which a quite standard procedure shared amongst casinos. What above though, is not.

I unfortunately don't have their representative within contact, but I'll try to establish a communication. I can't promise you it's a surefire, though.

Mind to help us understand even more by telling us the amount disputed here?

[deivi747]

Coming here from your invitation through PM. I'll suggest you to move this to Scam Accusations Board so the commentator of the case will be the one who seriously interested in overseeing your matter instead of those who only spam to meet their posting requirement and drown essential informations in the process.

The button to move topic is at bottom left.

Second,

[...]
https://talkimg.com/images/2025/09/15/UCN4Mo.png
[...]

oh wow, they do ask for photo of home address. Reading from top to bottom, I initially thought it's just a misunderstanding and what they asked is a simple PoA, of which a quite standard procedure shared amongst casinos. What above though, is not.

I unfortunately don't have their representative within contact, but I'll try to establish a communication. I can't promise you it's a surefire, though.

Mind to help us understand even more by telling us the amount disputed here?

That's right, and the amazing thing is that I sent it and everything, and they're still asking me for more requirements. The amount is 1,400 EUR, which I have in my account.

[Slow death]

Very kind friends for taking your time to respond. I have been a client since 2020, but I had stopped playing with them for several years. However, I returned in January of this year, and my account was already verified. I had already completed several withdrawals without problems. Only this time, I started making them more frequently. I had 2 withdrawals of low 4 figures, and boom, the same old thing, a number of requirements and blah blah blah. The good thing is that I'm tired of these situations and I've been prepared to submit all the requirements, and I have submitted them. I have more than 10 emails full of documents that they request, and they continue to ask for them. It's better to be honest and say we don't want clients like this and that's it. I withdraw and don't play anymore. I don't understand the need just to steal money and waste time with these bureaucratic requests, photos of where I live to verify the address? I don't even make deposits with my bank account, and now they're asking me for a second bank, credit cards, just to verify. Verify what? It's absurd to treat clients like this. The amount is not high because I don't leave more than 2k on any of those pages and I don't really know why they work like that?

I highly doubt they will solve your problem, from what I see:

https://www.trustpilot.com/review/piwi247.com



https://casino.guru/piwi247-casino-review

https://casino.guru/piwi247-casino-review#tab=js-tab-reviews

They also haven't responded to the accusations against them on this site, so it's most likely that you lost all your money on this site. I wonder why you're using this site when there are better sites and why you didn't do your research before using this site?

Anyway, file a scam charge against them here: https://bitcointalk.org/index.php?board=83.0

[deivi747]

Very kind friends for taking your time to respond. I have been a client since 2020, but I had stopped playing with them for several years. However, I returned in January of this year, and my account was already verified. I had already completed several withdrawals without problems. Only this time, I started making them more frequently. I had 2 withdrawals of low 4 figures, and boom, the same old thing, a number of requirements and blah blah blah. The good thing is that I'm tired of these situations and I've been prepared to submit all the requirements, and I have submitted them. I have more than 10 emails full of documents that they request, and they continue to ask for them. It's better to be honest and say we don't want clients like this and that's it. I withdraw and don't play anymore. I don't understand the need just to steal money and waste time with these bureaucratic requests, photos of where I live to verify the address? I don't even make deposits with my bank account, and now they're asking me for a second bank, credit cards, just to verify. Verify what? It's absurd to treat clients like this. The amount is not high because I don't leave more than 2k on any of those pages and I don't really know why they work like that?

I highly doubt they will solve your problem, from what I see:

https://www.trustpilot.com/review/piwi247.com

https://www.talkimg.com/images/2025/09/15/UCEXzc.png

https://casino.guru/piwi247-casino-review

https://casino.guru/piwi247-casino-review#tab=js-tab-reviews

They also haven't responded to the accusations against them on this site, so it's most likely that you lost all your money on this site. I wonder why you're using this site when there are better sites and why you didn't do your research before using this site?

Anyway, file a scam charge against them here: https://bitcointalk.org/index.php?board=83.0

How crazy to hear that. I hadn't had any problems with withdrawals, so I continued to trust them, but well, I hope the situation can be resolved.