Hello Gamblr and Bitcointalk community.
Something very weird and unpleasant happened to me yesterday. After being a happy customer of Gamblr since December I stumbled upon a weird problem now.
I deposited $3060 in December and took part in a bonus, but sadly lost all my balance and then quit for a while. Then in February I got a welcome back offer for a 75% bonus up to $3000. So I deposited $4000 and got this bonus, with a very large rollover though (35K at odds of 2.50 or higher). I bet a lot during the past few weeks and this week I finally finished the rollover. I ended with a balance of $12,811. But then I requested a withdrawal for $6000 and it was rejected. And after it in my email box I saw a message saying that my account was from a forbidden country and that I had to withdraw only my deposit value and then after that my account would be closed.
I live in Belgium and according to the terms this is an allowed country. I even have af fully verified account and the VIP team confirmed this to me in Telegram. I have a screenshot of that if needed. During the KYC I remember I had a Belgian utility bill ready to upload but it was simply never asked. All the verification process asked was my passport, which is from Netherlands. As we all know, EU citizens are free to move to any EU-country and still keep only their ID from country of birth. So that is why my Netherlands passport plus Belgian utility bill should always be sufficient. I never had any problems with this in other casinos btw.
Next to all this, there is another strange thing. Both my deposits from Dec 2025 and Feb 2026 are now showing as happening on 17 March in the deposit history. So it looks like for some reason there is a system reset on that day. Maybe this also plays a role in these weird things happening.
So, I think we are having a misunderstanding here. I live in Belgium, an allowed county, have a confirmed fully KYC verified account and have been playing for 4 months on Gamblr (none of the bets placed from Netherlands IP) with a total of 60K turnover. But probably because of your system only asking for ID and not utility bill, you may be mistakenly thinking I live in Netherlands.
Please, lets clean up this mess and let me upload my Belgian utility bill confirming my Belgian address registered in my account details, and then I am happy to continue playing on Gamblr for many more years to come. Because its a beautiful website and friendly navigation, I actually really like it! I believe all of this could have been easily avoided if your KYC process would have had room to upload a proof of address too rather than only ID.
Hope to hear from you soon! You probably can locate my account based on my balance but if not then let me know and I will send you my username.
Hey Les,
I do apologise that this has happened. We flagged internally the error made by our KYC provider at the time of this and I believe customer service reached out to apologize for the mistake and activate your account again.
This is 100% a misunderstanding with our team thinking they were doing the right thing after the flag on our system. We have spoken internally about this and will avoid future situations of the same ilk.
Your account should once again be active with the complete funds, turnover etc on your profile. You will have no issues withdrawing moving forward and once again I can only apologize for this situation.
Please feel free to reach out via DM if you wish to discuss further. I do hope you continue to use Gamblr and that this situation has been resolved.
