First off I just want to say I really appreciate everyone who shared honest feedback!
Instant cashouts has to be there (it is like an inbuilt feature now a days), not having it is not even an option so I will remove this option for the list. Rather than proof of payouts, a proof of funds might be a much better choice and it will instill much more confidence among players, specially high rollers. Even if you have small bank roll as a gambling platform, if you are making max win/max bet caps as per your bank roll, it will be an honest step towards building credibility.
As far as customer care is concerned I hate chatbots, I can read FAQ section much faster so having live agents will be a good addition.
With Instant cashouts, I do totally agree that they’re not even a “feature” anymore, they’re an expectation. From our side, we’ve been working on keeping those withdrawal times consistent, even when networks are busy.
Also you made a very strong point on Proof of funds, and I will let you know that it is something that we at Cybet have been discussing internally. While full public visibility isn’t realistic for obvious privacy reasons, we’re exploring ways to show stronger proof of liquidity and stability without compromising our own security or anonymity.
These 4 things are basically the ones that need to be improved in your casino especially the A and D as what I have said before when I tried your site for the first time. Your withdrawal was not instant (I am not sure about it now), lack of bonuses and promotions (I do not even receive anything from the VIP Transfer program). Some casinos offer a cash bonus after player manage to wager specific amount but you dont offer anything except an equal VIP level account and its perks.
Thank you for letting me know about the VIP and Bonuses. I’ll personally look into the VIP transfer thing you mentioned to make sure everything’s working the way it should. For the Bonus side we like to bring in new bonuses or event-based promos every month or two to keep things fresh and rewarding for regular players.
Again thank you everyone for the responses. These kinds of discussions help shape what we fix and what we double down on moving forward. So I really appreciate the honest feedback.