BC.GAME is trying to steal a measly $720 - 3 weeks full of circus and counting

[just4kicks]

Hi!

I have tried to solve this in a timely manner, but enough is enough.
After 3 weeks of email communication, searching help from 3rd party people such as Holydarkness from this forum who has been helpful in the past and messaging every bcgame rep I could find in telegram the problem still hasn't been solved.

The circus:

I hadn't played on BC.GAME for around 4 months since the last incident which can be found here - https://bitcointalk.org/index.php?topic=5535900

Keep in mind I still have some random campaigns floating in the internet which bring in few referrals here and there.
I have around 280 referrals on the site, which do bring me few dollars occasionally.

Logged in 3 weeks ago 5th September 25.
Found 90 bucks of affiliate earnings that had accumulated during the time.
Discovered they have poker on their site now and went to try it, upped my balance to $720.
Decided to wd $651 via usdc erc20 and leave $70 to spin something.
Few minutes after requesting the wd I get kicked out of my session and till today I can't log in. There's a pending $651 withdraw which I have yet to see and around $70 bucks of usdc on the account.

So at first I get asked to answer details of my account by emailing recovery@bcgame.com.
I'm like wtf at this point, my account doesn't need recovering, for years I have just used my simple 1 click log in with google and 2fa.
Never in the accounts history I have had trouble logging in - 0 problems, so why would I have to recover an account that hasn't been lost in the first place? - Boom, against all common sense, but okay since I have nothing to hide and haven't broke any rules I have no reason not to provide this.

After successfully answering those questions I finally got a kyc link after 2 weeks of wait. - So far so good right, who would have thought BC can get shit done in just 2 weeks, wow?

Hold up... here's where things get interesting. 

First Sumsub didn't want to accept my bank statement, I tried like 5 times and it did reject it every time. So I was trying to get to the bottom of why doesn't it want to accept it, because all the data on there is valid with the date and everything. Finally I submitted my communal bill, that went through.

So - Kyc passed - fully verified, docs, liveness, address - everything. Even got the automated message that kyc is passed and please continue to log in. - 19.09.25
Then sent another email to ask what's up - now here things get very interesting. They basically replied to the email asking for the same transaction history I had already provided them last week. Boom, big brain moment again. Okay, so at this point I'm wondering if anyone is actually working there or am I talking to an npc.

Aight, I'll play along and do it once again. I provided the transaction history again with screenshots from the wallet + blockchain tx hashes.
1 week of silence and today 29.09.25 I get another kyc link sent to me.  How anti-brain activity against all common sense is this?

I have already answered all your questions, now TWICE or even THRICE.
I have successfully passed the KYC - TWICE. - Truly blows my mind, what the actual f*ck? How or what? I think it's better not to even seek answer for this question, just by thinking about it I have lost 238412313 brain cells.
I am using the original email account which is linked to the account to communicate with you.

How long are we doing this? I have done everything you have asked of me, let's just end this endless witch hunt and unlock my account, thanks! - BC GAME User ID: 1297468

For the sake of everyone's time I will just provide the email history, the verification approval and also a random screenshot from the session I had in poker.

[holydarkness]

Hi!

I have tried to solve this in a timely manner, but enough is enough.
After 3 weeks of email communication, searching help from 3rd party people such as Holydarkness from this forum who has been helpful in the past and messaging every bcgame rep I could find in telegram the problem still hasn't been solved.

The circus:

[...]

I'll beg to add one crucial detail on this narrative, where you're reaching that rep [of which, apparently you're messaging every BC rep you can find, that rather make thing actually a tad bit worse] while I am trying to dive into the bottom of your matter, of which following this action, my contact can't discuss the matter with me any further since I only act as intermediary and the person directly impacted by the matter is on the line with one of their rep. And thus, our [my contact and I] conversation related to your case has to cease from being further discussed.

[just4kicks]

It doesn't take more than 5 minutes to unlock someone's account. In fact - in the backend it only takes 1 click.
Any competent person can clearly see that there's no reason for the account to be locked and all procedures have been completed (multiple times).

If in 3 weeks one person can't untick one box then there's something seriously wrong with their whole operation.

[holydarkness]

It doesn't take more than 5 minutes to unlock someone's account. In fact - in the backend it only takes 1 click.
Any competent person can clearly see that there's no reason for the account to be locked and all procedures have been completed (multiple times).

If in 3 weeks one person can't untick one box then there's something seriously wrong with their whole operation.

Or maybe you're reaching to a wrong person? Let me try to once again nudge my contact and see if BC agreed to discuss your matter with me [an intermediary] and disregard that conversation you had with their staff. But... do I have your consent? And can you help assure me that this time my attempt will not blocked mid-way because the person with higher authority and direct relation [namely the player himself] reach BC staffs personally?

Not trying to sound all important and all, just trying to be sure I don't waste time establishing communication and piecing puzzle and have to suddenly have all of the puzzles taken from me due to conflict of authorization.

[just4kicks]

So... another week has passed and BC.GAME can't provide a simple answer why is my account still locked?

[holydarkness]

So... another week has passed and BC.GAME can't provide a simple answer why is my account still locked?

If... you would like to allow me to try to nudge my contact, that might speed up things, or at least give us an insight on what made them wait. For that though, I'll need your explicit statement of your permission for me to handle the matter and that you'll cease from reaching BC yourself, as my contact on BC refuses to let me act as an intermediary when the person in direct line is in contact with them.

[just4kicks]

So... another week has passed and BC.GAME can't provide a simple answer why is my account still locked?

If... you would like to allow me to try to nudge my contact, that might speed up things, or at least give us an insight on what made them wait. For that though, I'll need your explicit statement of your permission for me to handle the matter and that you'll cease from reaching BC yourself, as my contact on BC refuses to let me act as an intermediary when the person in direct line is in contact with them.

Well, you can't really say I'm reaching or being in contact with BC as BC is practically unreachable or if someone even bothers to reply once in maybe 3 days? All they say is "Let me check" or there's another questionnaire or a kyc link in my inbox. Which is either a clear sign of Alzheimer's or nobody really does their jobs.

By looking at this topic - all the information has been provided to full detail. Any one with any common sense can see that my account shouldn't be locked.

Does your contact have the ability to access BC.GAME's admin panel where one can directly unlock the account, if so yes - please ping him again. But if he doesn't have the ability to do so then all I see what is happening here - is an endless email chain without any results, not trying to be rude, but realistic.


Surprise me

[holydarkness]

So... another week has passed and BC.GAME can't provide a simple answer why is my account still locked?

If... you would like to allow me to try to nudge my contact, that might speed up things, or at least give us an insight on what made them wait. For that though, I'll need your explicit statement of your permission for me to handle the matter and that you'll cease from reaching BC yourself, as my contact on BC refuses to let me act as an intermediary when the person in direct line is in contact with them.

Well, you can't really say I'm reaching or being in contact with BC as BC is practically unreachable or if someone even bothers to reply once in maybe 3 days? All they say is "Let me check" or there's another questionnaire or a kyc link in my inbox. Which is either a clear sign of Alzheimer's or nobody really does their jobs.

By looking at this topic - all the information has been provided to full detail. Any one with any common sense can see that my account shouldn't be locked.

Does your contact have the ability to access BC.GAME's admin panel where one can directly unlock the account, if so yes - please ping him again. But if he doesn't have the ability to do so then all I see what is happening here - is an endless email chain without any results, not trying to be rude, but realistic.


Surprise me

This is what happened from my side, to give you a better insight: I was talking things with my contact, bringing cases to their attention, of which yours was also assigned to them. When we're discussing your matter, with them running your UID to the system and make inquiries, I think they were told that you've reached one of the staff yourself [well, staffs, according to your own narrative] and effective immediately following that action, my contact ought to cease from discussing matter with me, as you directly reaching them was perceived that the consent given to me to discuss matter with my contact regarding you got retracted.

Regardless the result you got or did not get, the effect of it is still real: they respect your privacy and consent. You reaching BC retract that consent you gave me when you reached me through PM to inquire.

Now, if we want to get my contact removed from the brickwall imposed upon them to discuss matters related to you and your account, I need your full and explicit consent that you bestowed me access to inquire and discuss matters related to your account and activities, and speak on your behalf.

[just4kicks]

Now, if we want to get my contact removed from the brickwall imposed upon them to discuss matters related to you and your account, I need your full and explicit consent that you bestowed me access to inquire and discuss matters related to your account and activities, and speak on your behalf.

You have it, I mean you had it all the time 

Like for the fun of it, I could file a formal Anjouan complaint, but that is my last option, I'll rather let you try one more time.

[Frenzyferret]

BC Game did this to me too. After about 3 months of 1k depos and no losses all withdraws of 2x+ deposits they decided to let me depo 500 and as soon as I doubled it they locked my withdraw abilities and asked me to KYC. After KYC they disabled my account entirely noting that I violated T&C with no explanation even after my asking 4 times via email. Every time I asked they said it was security related and they could not disclose. I exclusively played live dealer blackjack games, almost always 25%+ of my depo each bet. Oh well at least I got out ahead. I naively played on this site after reading dozens of scam accusations here, on ask gambler and Reddit because I always saw others talk and play on this site without issues. Turns out they let you withdraw up to a certain point and if you don't keep losing well your action isn't welcome there. Heaven forbid you hit a big JP with a small € wagered they will undoubtably lock you out.

[just4kicks]

BC Game did this to me too. After about 3 months of 1k depos and no losses all withdraws of 2x+ deposits they decided to let me depo 500 and as soon as I doubled it they locked my withdraw abilities and asked me to KYC. After KYC they disabled my account entirely noting that I violated T&C with no explanation even after my asking 4 times via email. Every time I asked they said it was security related and they could not disclose. I exclusively played live dealer blackjack games, almost always 25%+ of my depo each bet. Oh well at least I got out ahead. I naively played on this site after reading dozens of scam accusations here, on ask gambler and Reddit because I always saw others talk and play on this site without issues. Turns out they let you withdraw up to a certain point and if you don't keep losing well your action isn't welcome there. Heaven forbid you hit a big JP with a small € wagered they will undoubtably lock you out.

Well... I'm like 20k negative on the site so idk why the want to hustle me.

[just4kicks]

Account has been unlocked.
Few more complications and I think we can settle this dispute.

Just need to update some info, will soon notify how it goes.

[holydarkness]

Account has been unlocked.
Few more complications and I think we can settle this dispute.

Just need to update some info, will soon notify how it goes.

Okay, umm... confirmed from my contact's side after they made several follow ups to be sure the information is correct. And they returned to me earlier today confirming that what they got back from their inquiry remains the same: the delay and no-movement in your case was due to you.

They asked you to provide some information and those information were never given, so they're still actively waiting for you to provide them with that, so they can proceed.

I am not sure the wheel finally move after you submitted those information or what, but I understand the current situation is as you described to me in PM? Let me try to nudge my contact with this development and see if they can do something about it.

[just4kicks]

Account has been unlocked.
Few more complications and I think we can settle this dispute.

Just need to update some info, will soon notify how it goes.

They asked you to provide some information and those information were never given, so they're still actively waiting for you to provide them with that, so they can proceed.

I find this statement very odd, because I have provided very detailed information and multiple times. 
But okay, at least I have access now, that's a win. I will update when rest is fixed.