Winna.com scam accusation - over 380k EUR of withdrawals declined

[Odinas1]

What happened:
In April 2025, I have requested a withdrawal of winnings exceeding EUR 380,000, the payout was denied multiple times under the pretext of “technical maintenance.” Even after support assured me maintenance is done, the withdrawals were still declined. I have told support multiple times to lock it due to gambling addiction, or course it wasn't done and the funds were lost. This happened multiple times. After reaching Max from Winna.com and explaining him the situation, I was assured they acknowledge the fault on their side and will resolve it asap. I was also asked to do kyc to "resolve this issue and process a refund for me" which I obliged with.

I continue to deposit and gamble based on the promises, however they are never kept. After some discussions, support stops responding. Submitted complaint to ADR - no response. Submitted complaint to their license provider - appearently this happened "before they were licensed" therefore they are not interested.

After getting legal help, we have already had Lithuanian Gambling Supervisory Authority to review this case and take decisive regulatory action by blocking access to Winna.com within Lithuania and officially listing it among illegal gambling operators.

Recently (possible after the warning in CasinoMeister was published) Max reached out to me saying "we welcome you back with a cash bonus". After telling Im not interested, and asking them to respond to my lawyers instead, the communication quickly stops again.

I have tried to reach Bennett from Winna who seems active in this forum, however he just wished me good luck with the lawsuit, as I was "in the wrong" and stopped responding.

Scammers Profile Link:
www.winna.com

Reference Link:
https://www.casinomeister.com/forums/threads/winna-com-gross-mismanagement-of-player-accounts.106312/

Amount Scammed:
Over 380k EUR

Payment Method:
Crypto

Proof of Payment:
https://hostmeme.com/uploads/1759347833_cca1f9.png
https://hostmeme.com/uploads/1759347878_cb150d.png

PM/Chat Logs:
https://hostmeme.com/uploads/1759347898_9e4b33.png
https://hostmeme.com/uploads/1759347913_d37573.png
https://hostmeme.com/uploads/1759347931_e872c6.png
https://hostmeme.com/uploads/1759347945_0831b1.png
https://hostmeme.com/uploads/1759347959_a22c07.png
https://hostmeme.com/uploads/1759347972_f7c448.png
https://hostmeme.com/uploads/1759347985_3e7b2e.png
https://hostmeme.com/uploads/1759347997_f6bb3d.png

Additional Notes:

WARNING: Winna.com is abusing its powers over player accounts to manipulate and abuse players and take their money. Players are advised to avoid Winna.com

[acroman08]

This is a big accusation. Would you mind posting screenshots of your evidence, like emails, chats, declined withdrawals, etc... to back up your claims?

I would have PM'd their representative, but it seems like you've already done that and got a response and stopped responding after that.

[Odinas1]

Hello,

Indeed I do have all the evidences, apart from the last few conversations with Max - he decuded to fully clear them out. To keep this readable I will only post the ones that matter the most, if representative of Winna comes and tries to deny my claims I will happily provide evidences to prove them wrong.

For now I'm attaching evidences of Max manipulating and acknowledging the fault on their side, as well as proof of deposits and withdrawals that were requested and were declined. Some of them were still hanging in status "Confirmed" (not completed or declined). I have added a couple of screnshots showing how support lied about the maintenance ( i requested withdrawals before it began, and also after it was supposedly over), and how "VIP support ignored me on the request to provide me transaction records and even abandoned the chat. Let me know if you need anything else.


https://imgur.com/a/8SnNAGc

[Shishir99]

Hey Ordinas1.

This case appears to be quite significant and serious. You should follow the scam accusation format, which I posted below, so everyone can understand the issue. Also, please upload those screenshots to other image hosting websites like talking.com or hostmeme.com and share the links here. I will quote them for visibility so everyone can see the picture here without visiting the link.

Also, I am interested in knowing what the response from Maximilian Winna was after 6th May? I see one response from him, and it seems like they were about to give you a solution. What happened after that? While Maximilian admitted that there were some faults from their side, why did Benette say You are on the wrong side?

If I understand your case correctly, you have requested withdrawal, they declined for whatever reason, you gambled it and lost. Right?
In this case, what do you expect from them?

[Wapfika]

Hello,

Indeed I do have all the evidences, apart from the last few conversations with Max - he decuded to fully clear them out. To keep this readable I will only post the ones that matter the most, if representative of Winna comes and tries to deny my claims I will happily provide evidences to prove them wrong.

For now I'm attaching evidences of Max manipulating and acknowledging the fault on their side, as well as proof of deposits and withdrawals that were requested and were declined. Some of them were still hanging in status "Confirmed" (not completed or declined). I have added a couple of screnshots showing how support lied about the maintenance ( i requested withdrawals before it began, and also after it was supposedly over), and how "VIP support ignored me on the request to provide me transaction records and even abandoned the chat. Let me know if you need anything else.


https://imgur.com/a/8SnNAGc

You will have a problem with your evidence since the username or the telegram account which you are chatting is not disclosed. We don’t know either what’s the real telegram account of the winna support.

I don’t have account to this casino but does this casino doesn’t have a live support? Chatting support via telegram channel seems like prone on manipulation on chatting because both party can edit and delete their messages.

Anyway seems like Winna having a hard time fund your withdrawal. But the screenshot show incomplete details with your conversation to Max admitting there’s an error. He didn’t acknowledge 100% that the issue is on their side.

[Shishir99]

Anyway seems like Winna having a hard time fund your withdrawal. But the screenshot show incomplete details with your conversation to Max admitting there’s an error. He didn’t acknowledge 100% that the issue is on their side.

It is actually the players' responsibility to control their own gambling habits. I doubt OP would have come to this forum if he were able to increase his balance by gambling. He is here because he lost the amount by gambling, and he is blaming the casino because they cancelled his withdrawal. But I am still waiting for OP to confirm if this is the matter or if he has something else to share with us.

I think winna already offered him some cash offer as an apology because of the fault. But as you can see, OP already declined to receive the compensation. I assume it is because OP wants full refund of the funds, which he lost by gambling himself.

[just4kicks]

So basically they just dicked you around a bit and you lost patience and gambled away your winnings?
Is this the summary?

[Odinas1]

1) I've reformatted my original post to follow the accusation template.

2) Shortly I will upload/reupload all the relevant chat logs, proof in another hosting website as requested.

3) Response from Maximillian on May 6th - https://hostmeme.com/uploads/1759345397_8712bf.png
Basically I was offered to gamble another 7.5M to unlock the 75k. Of course I didn't take that offer.

I tried negotiating a more fair deal, and it seemed to be going good, I was asked to do KYC (some information redacted, not relevant):

https://hostmeme.com/uploads/1759345687_739c1d.png

After submitting the KYC there was a silence and ignoring for a couple of days following by threats to sue me and telling me "it will be more expensive if I go public":

https://hostmeme.com/uploads/1759345759_d55716.png
https://hostmeme.com/uploads/1759345880_d02330.png
https://hostmeme.com/uploads/1759345916_6e8dc2.png

The defamatory message Max is refering to, is a message posted by me to the VIP support chat (only me and Winna's support is there), after being ignored for almost a week (after they took my personal details via KYC).
I do not have a screenshot of it, since it was deleted, but something along the lines of "do you guys know that you are working for a scam casino?".

4) Since a few hours ago Max has blocked me on telegram and cleared all chat history. I do have screenshots of it all and more, and will disclose if needed. Not too relevant as its just a lot of me trying to negotiate with them in a friendly manner, and them either completely igoring me or telling me to take the 75k thats locked under a 100x wager as its such a good deal.

5) Winna.com has a live support chat, and that is where I had to do the KYC. However, "VIP" users are encouraged to contact their "VIP SUPPORT" agents via telegram. It is them who created the support group etc etc.


Now to clarify, if it wasn't clear at the beginning, why it is not a simple "lost patience and gambled away your winnings story".

1. Winna.com operated illegaly in Lithuania, this was already proved by the Gaming Authority in Lithuania.

2. I never "cancelled" my withdrawals , I actually made sure to request approval right away as I always do. I haven't requested them during the maintenance. It is all lies and manipulation by Winna. My withdrawal was requested before maintenance, and others after the maintenance was completed as confirmed by support. I never asked the money to be sent back to my account - this is 100% on them, they did all they could to get me back to gambling, intentionally withhelding my winnings. And this happened multiple times even after specifically telling them not to do so.

3. Since the owner of Winna (Max) reassured me that this will be taken care of, I deposited and gambled more. He promised "my loyalty" (deposits) to the platform will be taken in the consideration when talking about finding a solution to this issue that "will make me happy".

4. Instead of trying to find a reasonable solution, Max threatens to sue me if I go public with this information.

5. It is not possible to reach their ADR, their license providers don't care, they don't discuss with mediators, they completely ignore all the ways to reach them.

TL;DR;

Winna.com operated illegally within the territory of the Republic of Lithuania, failed to comply with its responsible gambling obligations, and deliberately withheld winnings exceeding EUR 380,000, thereby enabling and encouraging further gambling losses.

[holydarkness]

I read somewhere in this cluttered thread that you requested self-exclusion, of which I assume you did to keep your account and balance safe, as you will be rendered unavailable to access them during the cool-down period? Is there a proof of this conversation? I tried to look and read each and every of your image links but found none, though that's maybe because I missed it.

[just4kicks]

Now to clarify, if it wasn't clear at the beginning, why it is not a simple "lost patience and gambled away your winnings story".

1. Winna.com operated illegaly in Lithuania, this was already proved by the Gaming Authority in Lithuania.

2. I never "cancelled" my withdrawals , I actually made sure to request approval right away as I always do. I haven't requested them during the maintenance. It is all lies and manipulation by Winna. My withdrawal was requested before maintenance, and others after the maintenance was completed as confirmed by support. I never asked the money to be sent back to my account - this is 100% on them, they did all they could to get me back to gambling, intentionally withhelding my winnings. And this happened multiple times even after specifically telling them not to do so.

3. Since the owner of Winna (Max) reassured me that this will be taken care of, I deposited and gambled more. He promised "my loyalty" (deposits) to the platform will be taken in the consideration when talking about finding a solution to this issue that "will make me happy".

4. Instead of trying to find a reasonable solution, Max threatens to sue me if I go public with this information.

5. It is not possible to reach their ADR, their license providers don't care, they don't discuss with mediators, they completely ignore all the ways to reach them.

TL;DR;

Winna.com operated illegally within the territory of the Republic of Lithuania, failed to comply with its responsible gambling obligations, and deliberately withheld winnings exceeding EUR 380,000, thereby enabling and encouraging further gambling losses.

First of all I'm sorry that this happened to you.

But, here's a reality check.

You aren't gambling online for the first time? You should know better when winning a big amount, that is exactly what may happen. But if you eventually lost your funds that means you couldn't control your emotions and now are playing a victim.

Yes true, they somewhat lead you to it by allowing you to play with it, but still you were the one to press the bet button - you were in control.
Be smarter next time, every time they refund the withdraw just insert it again. Then the same time this circus is going on come to the forum and ask for help and support, but not after. If you did this at the time when it was going on you would have had a legitimate chance of actually having your withdraws while shitting on winna, they would have not liked that and most likely paid out.

As for - "I showed good will and deposited and gambled down another 60k" - This just cracked me up lol...   I deal with some of high profile clients on everyday basis myself and I really don't understand why would someone do such a thing without receiving their withdraw before. Okay great you won and your WD is pending, close the site - touch some grass. If you really have the ich then go play another site, but not the same one which hasn't paid you yet.

There's literally 1000's of such cases when a casino stalls to pay out and the user lacks self control.

No lawyer will touch this shit tbh... also if you seriously have one on it you should stop, because you are wasting money and time.

There's a huge difference between having the balance on the account or not having it.

Look around the forum a bit and read other topics.

I'll give you few examples:
1) Casino refuses to pay or confiscated your winnings - you have a case
2) Your have balance on your account, account locked - you have a case
3) There's series of misfortunes leading to no balance and a lot of fuckery in between - you don't have a case


The most you can do is tell everyone that winna management are piece of shits and then carry on with your life. But again, I'm not here to tell you how to live your life, if you are looking to waste more resources and time - do as you please.

[Odinas1]

Now to clarify, if it wasn't clear at the beginning, why it is not a simple "lost patience and gambled away your winnings story".

1. Winna.com operated illegaly in Lithuania, this was already proved by the Gaming Authority in Lithuania.

2. I never "cancelled" my withdrawals , I actually made sure to request approval right away as I always do. I haven't requested them during the maintenance. It is all lies and manipulation by Winna. My withdrawal was requested before maintenance, and others after the maintenance was completed as confirmed by support. I never asked the money to be sent back to my account - this is 100% on them, they did all they could to get me back to gambling, intentionally withhelding my winnings. And this happened multiple times even after specifically telling them not to do so.

3. Since the owner of Winna (Max) reassured me that this will be taken care of, I deposited and gambled more. He promised "my loyalty" (deposits) to the platform will be taken in the consideration when talking about finding a solution to this issue that "will make me happy".

4. Instead of trying to find a reasonable solution, Max threatens to sue me if I go public with this information.

5. It is not possible to reach their ADR, their license providers don't care, they don't discuss with mediators, they completely ignore all the ways to reach them.

TL;DR;

Winna.com operated illegally within the territory of the Republic of Lithuania, failed to comply with its responsible gambling obligations, and deliberately withheld winnings exceeding EUR 380,000, thereby enabling and encouraging further gambling losses.

First of all I'm sorry that this happened to you.

But, here's a reality check.

You aren't gambling online for the first time? You should know better when winning a big amount, that is exactly what may happen. But if you eventually lost your funds that means you couldn't control your emotions and now are playing a victim.

Yes true, they somewhat lead you to it by allowing you to play with it, but still you were the one to press the bet button - you were in control.
Be smarter next time, every time they refund the withdraw just insert it again. Then the same time this circus is going on come to the forum and ask for help and support, but not after. If you did this at the time when it was going on you would have had a legitimate chance of actually having your withdraws while shitting on winna, they would have not liked that and most likely paid out.

As for - "I showed good will and deposited and gambled down another 60k" - This just cracked me up lol...   I deal with some of high profile clients on everyday basis myself and I really don't understand why would someone do such a thing without receiving their withdraw before. Okay great you won and your WD is pending, close the site - touch some grass. If you really have the ich then go play another site, but not the same one which hasn't paid you yet.

There's literally 1000's of such cases when a casino stalls to pay out and the user lacks self control.

No lawyer will touch this shit tbh... also if you seriously have one on it you should stop, because you are wasting money and time.

There's a huge difference between having the balance on the account or not having it.

Look around the forum a bit and read other topics.

I'll give you few examples:
1) Casino refuses to pay or confiscated your winnings - you have a case
2) Your have balance on your account, account locked - you have a case
3) There's series of misfortunes leading to no balance and a lot of fuckery in between - you don't have a case


The most you can do is tell everyone that winna management are piece of shits and then carry on with your life. But again, I'm not here to tell you how to live your life, if you are looking to waste more resources and time - do as you please.

Thanks for a reality check, here is one right back at you, and I will try to make it super simple for you:)

If withdrawals were processed, I wouldn't have have had this issue. I had no control over this
Winna.com intentionally rejected my withdrawals multiple times. I had no control over this.
I had no reason to distrust Winna at that time, I had received multiple payouts before, combined with personal assurances of the owner that this will be taken care of.
The "you do/you don't" have a case you've written makes no sense, the case is already with the lawyers, so please stop spreading disinformation.
Winna violated their license agreements (regarding ongoing disputes, responsible gaming, withdrawal withelding, operating illegally in jurisdictions without license) - this alone can be used to start legal processes.

Even if you have seen 1000's of such cases, it doesn't make me wrong and Winna right. It just means that for most of the people the amounts lost are not worth the effort to fight. This is not the case. There are multiple similar cases that were settled in a favor of gambler - DYOR.

Feel free to answer this to yourself:

1) Did Winna intentionally rejected my withdrawals multiple times?
2) Was I manipulated into gambling again?
3) Has Winna agreed that they see the "fault on their side"?
4) Was I ignored multiple times by the support?
5) Was I thretened to get sued if I go public with this?
6) Was my KYC taken under a false pretext?
7) Did Winna operate illegally in Lithuania and broke multiple responsible gambling rules?

The reason of this thread is to inform others and prevent them to going through the same issues as me.

[Wapfika]

I read somewhere in this cluttered thread that you requested self-exclusion, of which I assume you did to keep your account and balance safe, as you will be rendered unavailable to access them during the cool-down period? Is there a proof of this conversation? I tried to look and read each and every of your image links but found none, though that's maybe because I missed it.

@Odinas1 answer @holydarkness inquiry if you want help on your case. It’s a bit complicated your case since the full extent of the conversation on screenshot is not available. It’s very hard to rely on your narrative alone so you need to walk us step by step and answer some questions about your case.

@holydarkness is a very helpful user here on dealing problem against casino so make sure to be completely honest on your statement.

[holydarkness]

I read somewhere in this cluttered thread that you requested self-exclusion, of which I assume you did to keep your account and balance safe, as you will be rendered unavailable to access them during the cool-down period? Is there a proof of this conversation? I tried to look and read each and every of your image links but found none, though that's maybe because I missed it.

@Odinas1 answer @holydarkness inquiry if you want help on your case. It’s a bit complicated your case since the full extent of the conversation on screenshot is not available. It’s very hard to rely on your narrative alone so you need to walk us step by step and answer some questions about your case.

@holydarkness is a very helpful user here on dealing problem against casino so make sure to be completely honest on your statement.

Umm... actually... I am just wondering and wanted to establish if there is a basis for a case here, just like what just4kicks tried to do, although mine seems simpler and more straightforward.

Based from what OP provided this far with the supporting evidence of his conversation with Winna [or the lack of them], it's a situation of where OP gambled all of his fund while he waited for maintenance to be over. It was not a case, unless OP can prove that there were no maintenance of SOL chain during his withdrawal attempt [yes, OP, there is at least a way to confirm this, from your side... from literally anyone's side, actually].

If OP can provide evidence that he requested self-exclusion, as per the protocol needed by them, and they didn't comply to the request, then we have at least one case.

[Odinas1]

I read somewhere in this cluttered thread that you requested self-exclusion, of which I assume you did to keep your account and balance safe, as you will be rendered unavailable to access them during the cool-down period? Is there a proof of this conversation? I tried to look and read each and every of your image links but found none, though that's maybe because I missed it.

@Odinas1 answer @holydarkness inquiry if you want help on your case. It’s a bit complicated your case since the full extent of the conversation on screenshot is not available. It’s very hard to rely on your narrative alone so you need to walk us step by step and answer some questions about your case.

@holydarkness is a very helpful user here on dealing problem against casino so make sure to be completely honest on your statement.

Umm... actually... I am just wondering and wanted to establish if there is a basis for a case here, just like what just4kicks tried to do, although mine seems simpler and more straightforward.

Based from what OP provided this far with the supporting evidence of his conversation with Winna [or the lack of them], it's a situation of where OP gambled all of his fund while he waited for maintenance to be over. It was not a case, unless OP can prove that there were no maintenance of SOL chain during his withdrawal attempt [yes, OP, there is at least a way to confirm this, from your side... from literally anyone's side, actually].

If OP can provide evidence that he requested self-exclusion, as per the protocol needed by them, and they didn't comply to the request, then we have at least one case.

Hi there, sorry for the delay in the responses. I don't believe I've mentioned self-exclusion here, maybe you saw it in casinomeisters post.

Not sure how withdrawals work in other casinos, but here in Winna once you hit "withdraw", your funds are automatically removed from balance. The only way for the funds to get back is to cancel the withdrawal the request, which I didn't do ( I have done it before in a different cases, but not the ones I'm writing about here. As an example - https://hostmeme.com/uploads/1759428042_17de9e.png - in this case it is my fault. I cancelled it myself. Sad - yes, do I blame Winna for it and ask to reimburse that - no.).

If there are no funds in my account, there is no reason to request self-exclusion on top of it - is there?

As an "extra" security measure I always pinged support to ask to confirm the pending withdrawal ASAP. I believe you should be able to see it from the screenshots.
In some of the cases, it was "approved", I was congratulated, etc. And then suddenly it appears back in my account. Multiple times. I have also warned them that I can't have the funds in my balance due to temptation - they were aware of this and used this information to manipulate me to gamble.

https://hostmeme.com/uploads/1759426805_aa1cc9.png
https://hostmeme.com/uploads/1759347959_a22c07.png
https://hostmeme.com/uploads/1759428215_63b469.png
https://hostmeme.com/uploads/1759428498_3b50fc.png
https://hostmeme.com/uploads/1759428566_1ec111.png

Regarding the maintenance on SOL during my withdrawal attempt, I'm not too sure on how to prove it, but for ex. https://status.solana.com/ shows no incidents or downtime on May/April 2025. https://solana.com/vi/news/network-health-report-june-2025 (which for some reason is down now) also states that the network had “100% uptime for nearly 16 months and counting” (i.e. no major network issues). I was able to find a “scheduled protocol upgrade” for Solana Mainnet on April 17, 2025 from 4:00 PM to 10:00 PM and an urgent patch on April 21, 2025 from 3:00 PM to 7:00 PM, but these were before my withdrawals.

[holydarkness]

[...] I have told support multiple times to lock it due to gambling addiction, or course it wasn't done and the funds were lost. [...]

Hi there, sorry for the delay in the responses. I don't believe I've mentioned self-exclusion here, maybe you saw it in casinomeisters post.
[...]

Third sentence of your opening post, as quoted above. I didn't read your casinomeister post. You wrote here that you asked them to lock your account due to gambling addiction. What did you write to them exactly and what was their response?

[Odinas1]

[...] I have told support multiple times to lock it due to gambling addiction, or course it wasn't done and the funds were lost. [...]

Hi there, sorry for the delay in the responses. I don't believe I've mentioned self-exclusion here, maybe you saw it in casinomeisters post.
[...]

Third sentence of your opening post, as quoted above. I didn't read your casinomeister post. You wrote here that you asked them to lock your account due to gambling addiction. What did you write to them exactly and what was their response?

By "lock it" I've meant to approve/process my withdrawals, I haven't mentioned "self-exclusion". At that point the funds were no longer in my account - what is the point of asking to lock my account when it is empty? If it is not clear, I can edit my main message.

Another fun fact - Max has told me, that my account was "deactivated as per my own request", when I tried to withdraw ~2000 EUR cashback, a week or so later after this initial dispute. The withdrawal was rejected, and the money never returned back to the balance. I haven't requested a "lock" of my account, therefore it was another lie.

https://hostmeme.com/uploads/1759440516_b8c5b2.png

After this I was again ignored by both Max and Live Support on the website.

https://hostmeme.com/uploads/1759440643_f1c50d.png
https://hostmeme.com/uploads/1759440661_2cc803.png
https://hostmeme.com/uploads/1759440683_5f928e.png

I hope this shows people how Winna is actually treating their clients.

[holydarkness]

By "lock it" I've meant to approve/process my withdrawals, I haven't mentioned "self-exclusion". At that point the funds were no longer in my account - what is the point of asking to lock my account when it is empty? If it is not clear, I can edit my main message.

Another fun fact - Max has told me, that my account was "deactivated as per my own request", when I tried to withdraw ~2000 EUR cashback, a week or so later after this initial dispute. The withdrawal was rejected, and the money never returned back to the balance. I haven't requested a "lock" of my account, therefore it was another lie.

https://hostmeme.com/uploads/1759440516_b8c5b2.png

After this I was again ignored by both Max and Live Support on the website.

https://hostmeme.com/uploads/1759440643_f1c50d.png
https://hostmeme.com/uploads/1759440661_2cc803.png
https://hostmeme.com/uploads/1759440683_5f928e.png

I hope this shows people how Winna is actually treating their clients.

Uhh... your narrative is a bit incoherent for me now, IMO. But nonetheless, to summarize and cross the t's you never asked for self-exclusion to help you secure your fund [so you're not tempted to play and spend them all, due  to your gambling addiction] while they're in maintenance mode?

Is it too much to ask you to provide that part of conversation where you ask for it to be locked? Whatever lock in this situation refers to. I believe it'll help us understand things very much better.

[Odinas1]

You can see me asking to process/approve my withdawals here:
https://hostmeme.com/uploads/1759426805_aa1cc9.png
https://hostmeme.com/uploads/1759347959_a22c07.png

I have not asked for self-exclusion to help secure my funds, as the funds were already "processing", my balance was empty, therefore it didn't require a "securing". Asking to lock an empty account makes no sense at all.

[holydarkness]

You can see me asking to process/approve my withdawals here:
https://hostmeme.com/uploads/1759426805_aa1cc9.png
https://hostmeme.com/uploads/1759347959_a22c07.png

I have not asked for self-exclusion to help secure my funds, as the funds were already "processing", my balance was empty, therefore it didn't require a "securing". Asking to lock an empty account makes no sense at all.

I see, by "lock it", you simply means to ask for the withdrawal to be processed and not for an account lockdown during maintenance to avoid the fund being gambled away during maintenance? On that case, unfortunately there is no scam attempt from their side, at least not from gambling addiction problem, as you seemed to never mention and request any.

Now, to prove that there is indeed a maintenance on SOL chain or not during the time you ask for your withdrawal, you can check within their system [not on SOL blockchain itself] that there is indeed no outgoing SOL transactions.

I am not good in tracking blockchain transactions, and I don't know which SOL address are Winna's. If you can't trace the blockchain yourself, there are some prominent members that are very good at tracking chain [although their focus is on for other matters, not these]. If I may page nutildah and lovesmayfamilis for assistance in proving this matter? If any of you both happen to have some free time at hand and willing to lend your hand?

[Odinas1]

You can see me asking to process/approve my withdawals here:
https://hostmeme.com/uploads/1759426805_aa1cc9.png
https://hostmeme.com/uploads/1759347959_a22c07.png

I have not asked for self-exclusion to help secure my funds, as the funds were already "processing", my balance was empty, therefore it didn't require a "securing". Asking to lock an empty account makes no sense at all.

I see, by "lock it", you simply means to ask for the withdrawal to be processed and not for an account lockdown during maintenance to avoid the fund being gambled away during maintenance? On that case, unfortunately there is no scam attempt from their side, at least not from gambling addiction problem, as you seemed to never mention and request any.

Now, to prove that there is indeed a maintenance on SOL chain or not during the time you ask for your withdrawal, you can check within their system [not on SOL blockchain itself] that there is indeed no outgoing SOL transactions.

I am not good in tracking blockchain transactions, and I don't know which SOL address are Winna's. If you can't trace the blockchain yourself, there are some prominent members that are very good at tracking chain [although their focus is on for other matters, not these]. If I may page nutildah and lovesmayfamilis for assistance in proving this matter? If any of you both happen to have some free time at hand and willing to lend your hand?

I do appreciate you trying to help me, but I think we are focusing on the wrong stuff here. I havent requested account lockdown during maintenance (I have never said that I had done so), however it seems that you are completely ignoring their predatory and manipulative tactic to decline withdrawals that were already approved, when being aware of my gambling addiction, false promises, threats to sue and many many more "red flags" to look out for if people are considering to gamble with them.

In the end it doesn't even matter, if the maintenance was "real" or not - the funds shouldn't have been declined, shouldn't have been returned back to me and if there were technical limitations they should have had a safeguard in place that would have prevented this (such as immediately resubmit my withdrawal etc).

Their "maintenance", or a bug, or any other explanation is none of my business and if it affects me or my money (I assume its my money if I had requested withdrawal of it) they need to hold themselves accountable. This fundamentally makes no sense to even argue about... I could have deposited more after submitting my withdrawals and continued to gamble, and never even be aware that my balance funds contains the returned withdrawal as well. Add to it the facts that I have requested my withdrawal way before the supposed "maintenance", and then even after it was "done" (as confirmed by support), how can you say that there is no scam attempt? What about them taking my cashback when I submitted it for withdrawal, under false pretext of me "asking to disable my account", then completely ignoring me when I asked for explanation, is this also not a scam? I have trouble imagining how could it be not exactly that to be honest.


If the poeple you have mentioned would be kind enough to assist with this I'd be more than happy to provide transaction ID's etc., so please feel free to reach out to me.