🏆 EPICBET 🏆 100% in-house platform 💎 The only Sportsbook you'll ever need!

[xLays]

Thanks for your feedback and patience! To answer your questions:

Has anyone here from bitcointalk tried to make withdrawal here at EPICBET?? I have a pending withdrawal, although it’s only been about an hour of waiting so far. Well usually most online casino now with it comes with crypto withdrawal that should be instant.

Usually our crypto payouts are processed quickly. However, there can be various reasons for delays, such as compliance reviews or routine checks to ensure that the withdrawal complies with legal and regulatory requirements.

If this becomes a persisting problem, please notify us, so we can troubleshoot further!

Got my withdrawal.. I really love your site. I guess the delay happened because my winning balance came from free reward. I also like how your sports betting cashout feature works like it’s the first time I’ve experienced being able to cash out my betslip at 25%, 50%, or 100%. I’ve never seen any other sportsbook offer that option.

I’ll definitely play again once I have some balance to gamble. Hopefully, we’ll see some exclusive contests or promos for the Bitcointalk community soon.
If you need contest ideas, you can check this section: https://bitcointalk.org/index.php?board=71.0

[EpicCharles]

Thanks again for the feedback! Well received!

Now, users from restricted countries know that they should not use VPNs or any other similar tools to bypass the geo-restriction, otherwise, their accounts may get banned.
However, you still need to investigate why your geo-blocking system is restricting access for users from countries that are not on the restriction list such as Nigeria.
I guess users from those countries, who are being wrongly restricted, can use a VPN as a temporary workaround to access your website, right?

Indeed, main point here is that your KYC and Connection must be from an allowed area. We are working on clarifying the T&Cs about VPN use as I write this message.

What comes to users who are "wrongly restricted", if they have confirmed and are sure that they really should not be restricted, VPN is going to be okay. Nevertheless, in these cases we recommend contacting us directly.

E.g. what comes to the case mentioned in this thread, our tech team tried to repeat the scenario where a Nigerian user would be restricted, but nothing wrong was found. Thus the user needs to contact us, so we can troubleshoot this individual case and provide assistance to them.

[Haunebu]

I also like how your sports betting cashout feature works like it’s the first time I’ve experienced being able to cash out my betslip at 25%, 50%, or 100%. I’ve never seen any other sportsbook offer that option.

Am curious about this. Do you mean partial cashout or something where you were able to cashout a portion of your winnings and let the remaining ride or do the percentage imply different stages of the match itself?

E.g. what comes to the case mentioned in this thread, our tech team tried to repeat the scenario where a Nigerian user would be restricted, but nothing wrong was found. Thus the user needs to contact us, so we can troubleshoot this individual case and provide assistance to them.

This is actually the standard in the gambling industry where VPN usage is fine as long as the country itself isn't restricted by the site. Good explanation though.

[EpicCharles]

I also like how your sports betting cashout feature works like it’s the first time I’ve experienced being able to cash out my betslip at 25%, 50%, or 100%. I’ve never seen any other sportsbook offer that option.

Am curious about this. Do you mean partial cashout or something where you were able to cashout a portion of your winnings and let the remaining ride or do the percentage imply different stages of the match itself?

User must be talking about Partial Cash Out as you pointed out Haunebu.

For those new to this feature, I would say that it's especially powerful when you have a combo bet with multiple matches on your bet slip.

Here’s how it works in that scenario:

1. As your combo bet progresses, the live cash-out value will change based on the results of the completed matches and the live odds of any games still in-play.

2. Our feature gives you the flexibility to secure a portion of that value before all the matches on your slip are finished.

3. You can use the 25%, 50%, or full 100% buttons to lock in a profit, while the remaining portion of your original stake continues to "ride" on the outcome of the final matches.

For example:

You've placed a 10 USDT, 5-leg combo bet. Four of your matches have already won, and the final match is currently in-play. Your live cash-out offer is now 400 USDT.

Instead of risking it all on that final result, you can choose to cash out 50%.

- You will instantly receive 200 USDT (50% of the 400 USDT offer) in your account, securing a great profit.

- The remaining 50% of your original stake (5 USDT) will stay active on the bet. If your final team wins, you'll still get paid out on that remaining portion.

[Haunebu]

User must be talking about Partial Cash Out as you pointed out Haunebu.

3. You can use the 25%, 50%, or full 100% buttons to lock in a profit, while the remaining portion of your original stake continues to "ride" on the outcome of the final matches.

Yeah. That's what I thought. It's a pretty common feature in sportsbooks just like auto-cashout though that doesn't seem to be available in your site. Will your team add horse racing at some point later on?

Am a horse racing + greyhound racing fan which is why I would like to see it on your sportsbook at some point in the future.

[xLays]

User must be talking about Partial Cash Out as you pointed out Haunebu.

3. You can use the 25%, 50%, or full 100% buttons to lock in a profit, while the remaining portion of your original stake continues to "ride" on the outcome of the final matches.

Yeah. That's what I thought. It's a pretty common feature in sportsbooks just like auto-cashout though that doesn't seem to be available in your site.

What do you mean by "doesn't seem to be available on your site," when we’re already talking about that cashout feature? Looks like you didn’t understand what the OP said, or maybe your rephrasing AI didn’t catch what you were trying to say.

Or maybe it’s me who doesn’t know the difference between the cashout option and the auto cashout. If that’s the case, can you explain what the auto cashout feature is the one you trying to say?
This is my first time hearing about it, how does it work?

[God Of Thunder]

Or maybe it’s me who doesn’t know the difference between the cashout option and the auto cashout. If that’s the case, can you explain what the auto cashout feature is the one you trying to say?
This is my first time hearing about it, how does it work?

I am also confused here. I'm unsure how auto cashout can work during a live match, where people can choose to cash out. I am not sure if I have seen such a feature on any sportsbook before. The auto cashout feature works when the bet is settled and your winnings are added to the player's balance; this is what can be considered auto cashout. However, I am not sure what he meant by 'it is not available on Epicbet.'

I have yet to explore the Epicbet system, although I haven't placed any bets. So I am not sure which features are available and which ones are not. Based on Charles's explanation, I think I will become a massive fan of Epicbet and try some combo bets.

[EpicCharles]

...just like auto-cashout though that doesn't seem to be available in your site. Will your team add horse racing at some point later on?

Am a horse racing + greyhound racing fan which is why I would like to see it on your sportsbook at some point in the future.

Waiting to hear what you mean with the "auto-cashout" here.

Adding horse racing + grayhound betting is for sure a great feedback. I will forward it to our Sportsbook team! Altho, I don't have too high expectations, since we don't accept customers from the UK yet.

[Haunebu]

Waiting to hear what you mean with the "auto-cashout" here.

I get them not knowing about auto-cashout, but I am surprised that you don't know about it in this context. A simple google search is enough people.

https://www.sportingindex.com/help-support/auto-cash-out/

Basically, you set a cashout target before the match starts and auto-cashout is executed if the target profit level is reached. This is different from partial cashout.

Adding horse racing + grayhound betting is for sure a great feedback. I will forward it to our Sportsbook team! Altho, I don't have too high expectations, since we don't accept customers from the UK yet.

Glad to know. Would make your site even more epic if they were added later on.

[The Cryptovator]

Indeed, main point here is that your KYC and Connection must be from an allowed area. We are working on clarifying the T&Cs about VPN use as I write this message.

What comes to users who are "wrongly restricted", if they have confirmed and are sure that they really should not be restricted, VPN is going to be okay. Nevertheless, in these cases we recommend contacting us directly.

Does it mean VPN is allowed for KYC-verified users? Because if the country was restricted, then a user shouldn't be able to verify their platform and can't use your platform. You should have a clear declaration about using VPN on your platform, not have a backdoor to punish your users that would hurt your reputation later. I know there would be wrong restrictions by your system, but your support team should be active enough to solve these kinds of issues.

Whatever your terms about the KYC & VPN, clarify on your site and in this announcement thread as well. Because we don't want to see allegations against you that you have been restricting users due to using VPNs and about multi-accounts. Because when someone uses a free VPN, then the IP addresses would be the same for each other, especially for free VPNs. So take care of these types of issues.

[EpicCharles]

Does it mean VPN is allowed for KYC-verified users? Because if the country was restricted, then a user shouldn't be able to verify their platform and can't use your platform. You should have a clear declaration about using VPN on your platform, not have a backdoor to punish your users that would hurt your reputation later. I know there would be wrong restrictions by your system, but your support team should be active enough to solve these kinds of issues.

Whatever your terms about the KYC & VPN, clarify on your site and in this announcement thread as well. Because we don't want to see allegations against you that you have been restricting users due to using VPNs and about multi-accounts. Because when someone uses a free VPN, then the IP addresses would be the same for each other, especially for free VPNs. So take care of these types of issues.

VPN is allowed, yes. We do not restrict its use on our T&C.

What we DO enforce, is

1. that your connection (VPN or no) must be from an allowed region. If it is not, you shouldn't be able to access the site at all.
2. That your KYC details are from an allowed region.
3. A person may only register once; if we detect multiple Registered Accounts belonging to the same person or that a person has provided false and/or inaccurate information, we reserve the right to cancel the person’s registration and Registered Account(s)

We do acknowledge the unlikely fact, that a free VPN may cause multiple accounts to show the same IP. Our CX Team has confirmed that this should not be a problem.

[tbct_mt2]

VPN is allowed, yes. We do not restrict its use on our T&C.

What we DO enforce, is

1. that your connection (VPN or no) must be from an allowed region. If it is not, you shouldn't be able to access the site at all.
2. That your KYC details are from an allowed region.
3. A person may only register once; if we detect multiple Registered Accounts belonging to the same person or that a person has provided false and/or inaccurate information, we reserve the right to cancel the person’s registration and Registered Account(s)

We do acknowledge the unlikely fact, that a free VPN may cause multiple accounts to show the same IP. Our CX Team has confirmed that this should not be a problem.

VPN is allowed, that is a good policy from Epicbet but I would like to ask more after receiving your answers above.

What will happen if during time, I mistakenly visit your website with an IP address through VPN from a restricted region. I mean I turned VPN on, doing something on other websites and later I visit your website without my attention the VPN IP address is currently from a restricted region with your ToS.

Will my account be blocked immediately and will whether other more severe consequences come to my account later?
Will your casino is soft on such careless mistake with VPN usage?

[EpicCharles]

VPN is allowed, that is a good policy from Epicbet but I would like to ask more after receiving your answers above.

What will happen if during time, I mistakenly visit your website with an IP address through VPN from a restricted region. I mean I turned VPN on, doing something on other websites and later I visit your website without my attention the VPN IP address is currently from a restricted region with your ToS.

Will my account be blocked immediately and will whether other more severe consequences come to my account later?
Will your casino is soft on such careless mistake with VPN usage?

If you attempt to connect from a restricted location, our system is designed to show you a "Restricted Region" page, and you would not be able to log in or play.

Therefore, the scenario of accidentally playing from a restricted country and having your account blocked for it should not be possible.

The only problematic case (and this would be a deliberate violation of our T&C) is if a user provides false information during registration (for example, selecting an allowed country when they actually reside in a restricted one) and then consistently uses a VPN to mask their true location. If this is discovered during a standard KYC check, the account would be in breach of our licensing and compliance rules.

[Ojima-ojo]

Welcome to the forum epicbet.

I could not access the website from my country, do you restrict Nigerian from gambling on your platform, I would've turned ON my VPN but the screenshot said, that can't be done.



Should I ignore the policy and turn on my VPN instead, and what would happen if then?

Nigeria is not among the restricted countries, between if you checked the list Nigeria is not mentioned there, may be you already hard your VPN on and you are being restricted based on your current location.

Try using you native crome browser to see if you can access the site or not.

[tbct_mt2]

If you attempt to connect from a restricted location, our system is designed to show you a "Restricted Region" page, and you would not be able to log in or play.

Therefore, the scenario of accidentally playing from a restricted country and having your account blocked for it should not be possible.

The only problematic case (and this would be a deliberate violation of our T&C) is if a user provides false information during registration (for example, selecting an allowed country when they actually reside in a restricted one) and then consistently uses a VPN to mask their true location. If this is discovered during a standard KYC check, the account would be in breach of our licensing and compliance rules.

You did not understand the case in my example.

I mean for example, I am a citizen in a nation that is allowed by your casino and it is written in the ToS too. I registered my account as with my nationality as it is, not a fake information as you said.

But unfortunately, during my time interacts with your casino, sometimes I turn on VPN to use other platforms with IP address from a nation that is restricted by your casino. And I visit your casino website without configure my VPN to a non restricted nation, what will your casino treat my account in this situation?

Will I have any chance to appeal as it is my mistake practically?

[EpicCharles]

Appreciate the feedback, mate. We’ll definitely work on improving the title to make it clearer and more representative of our platform. You’re absolutely right — being active in the thread and engaging with the community is key. We’ve already started planning a review campaign and some marketing initiatives to build stronger visibility here. Thanks again for the helpful advice!

Be advised, user Bastketsrus is NOT Epicbet staff. He has been reported to mods.

And I visit your casino website without configure my VPN to a non restricted nation, what will your casino treat my account in this situation?

Will I have any chance to appeal as it is my mistake practically?

You shouldn't be able to visit our webpage on that case at all, the system would automatically show you the "restricted area" page until you reconfigure your connection back to accepted regions. And of course, if you feel that an error has been made, you are always welcomed to appeal.

[God Of Thunder]

Be advised, user Bastketsrus is NOT Epicbet staff. He has been reported to mods.

Thank you for the confirmation.
This user account is now tagged with neutral feedback "This user pretends to be an Epicbet employee, which he is not, as confirmed by an Epicbet representative."
We don't know what he was planning, but I hope no scam has happened so far by this user. If anyone complains about it, I will leave negative feedback on his account and tag him as a scammer.

To those who are interested, we just launched the Epicbet Signature campaign and a bounty signature campaign on the altcoin section. The campaign will start on Monday. Please apply if you are interested.

Signature campaign (service board) - https://bitcointalk.org/index.php?topic=5561905.0 - Hero/Legendary
Signature campaign (altcoin bounty board) - https://bitcointalk.org/index.php?topic=5561906.0 - Full/Sr/Hero/Legendary

[khiholangkang]

VPN is allowed, that is a good policy from Epicbet but I would like to ask more after receiving your answers above.

What will happen if during time, I mistakenly visit your website with an IP address through VPN from a restricted region. I mean I turned VPN on, doing something on other websites and later I visit your website without my attention the VPN IP address is currently from a restricted region with your ToS.

Will my account be blocked immediately and will whether other more severe consequences come to my account later?
Will your casino is soft on such careless mistake with VPN usage?

If you attempt to connect from a restricted location, our system is designed to show you a "Restricted Region" page, and you would not be able to log in or play.

Therefore, the scenario of accidentally playing from a restricted country and having your account blocked for it should not be possible.

The only problematic case (and this would be a deliberate violation of our T&C) is if a user provides false information during registration (for example, selecting an allowed country when they actually reside in a restricted one) and then consistently uses a VPN to mask their true location. If this is discovered during a standard KYC check, the account would be in breach of our licensing and compliance rules.

OK, let's say that happens (accidentally), like what tbct_mt2 said (let's say we have done KYC correctly before and it was proven to be valid), and then we are prohibited from entering your casino again, even though in this case we did not intentionally use an IP from a prohibited country, because of our carelessness from other activities, it seems that internet people in surfing the many websites and other interactions that we use while we are browsing try one thing and another, in the scenario  I, your team, smelled it when I logged in to the casino and was immediately banned at that time. Is there a way to restore my account at your casino with proof that (this is a misunderstanding) that I am not from a country that is banned by your casino, or is there another option to access it again?

To those who are interested, we just launched the Epicbet Signature campaign and a bounty signature campaign on the altcoin section. The campaign will start on Monday. Please apply if you are interested.

Signature campaign (service board) - https://bitcointalk.org/index.php?topic=5561905.0 - Hero/Legendary
Signature campaign (altcoin bounty board) - https://bitcointalk.org/index.php?topic=5561906.0 - Full/Sr/Hero/Legendary

OK, I'll try it and I hope I'm lucky enough to be selected.

[EpicCharles]

To those who are interested, we just launched the Epicbet Signature campaign and a bounty signature campaign on the altcoin section. The campaign will start on Monday. Please apply if you are interested.
Signature campaign (service board) - https://bitcointalk.org/index.php?topic=5561905.0 - Hero/Legendary
Signature campaign (altcoin bounty board) - https://bitcointalk.org/index.php?topic=5561906.0 - Full/Sr/Hero/Legendary

Bump to this. Let's get some eyes and feedback for Epicbet 

OK, let's say that happens (accidentally), like what tbct_mt2 said (let's say we have done KYC correctly before and it was proven to be valid), and then we are prohibited from entering your casino again, even though in this case we did not intentionally use an IP from a prohibited country, because of our carelessness from other activities, it seems that internet people in surfing the many websites and other interactions that we use while we are browsing try one thing and another, in the scenario  I, your team, smelled it when I logged in to the casino and was immediately banned at that time. Is there a way to restore my account at your casino with proof that (this is a misunderstanding) that I am not from a country that is banned by your casino, or is there another option to access it again?

Did you get banned?

I understand your question completely. Let me be as clear as I can once more: it should not be possible to be banned for what you state. It should not be possible to access the site at all if you connect from a restricted region VPN. If, for some weird and improbable reason you end up getting wrongly banned, then of course, please do contact us so we can unlock your account, troubleshoot your case and fix possible bugs.

[khiholangkang]

Did you get banned?

I understand your question completely. Let me be as clear as I can once more: it should not be possible to be banned for what you state. It should not be possible to access the site at all if you connect from a restricted region VPN. If, for some weird and improbable reason you end up getting wrongly banned, then of course, please do contact us so we can unlock your account, troubleshoot your case and fix possible bugs.

No, I'm just trying to understand a scenario described previously, to pull the trigger and see the thread of misunderstanding so that it can be confirmed that it's not a pure mistake or not from a banned country that was done on purpose. If the answer is like that, be grateful, Epicbet can still provide the best solution when this problem scenario makes me ask about the steps that must be taken to repair the account in the future.