Well it all starts with my 1k deposit, a hard earned money, decided to gamble it, made it to over $5300 total, decided to instantly withdraw it out.
But, shuffle and the responsibles decided to not pay me out and place it to ( In-review ) , I asked live chat and they demanded me to complete my KYC, i went hardcore mode on it ( completed all 4 levels, even a liveness face check )
At the end? Not getting my money! Not even answers or updates on whats going on by their responsibles, just pure ignore.
I’d rather get robbed at a gun point than facing this by a company i trusted.
Hey man,
If I may ask, could you please tell us what type of games you were playing? Did you place any bets on sports? Did you checked if Shuffle allows players from your country? Have you ever played on Shuffle before? Has anyone in your house every used Shuffle before? Do you use shared internet connection which maybe used by another Shuffle user?
There might be different reasons like flagging multiple accounts, flagging arbitrage betting in case of sportsbetting, or they can even flag you if you are from their restricted region. So make sure you did not violate any of their rules and you should be fine. They are a reputed casino and you should allow them some time to come with a conclusion.
I doubt he played sports bets since Mahdirakib already pointed out that OP wagered over 200k in less than 48 hours. That would be impossible with a 1000$ starting balance. Also, since he already passed KYC I think the region also isn't a problem, they would have told him that already.
Most likely he played house originals (just my guess) since wagering that much with a relatively small balance can only be done at games that are very fast and not time consuming -> originals.
Maybe they are just checking the outcomes of their "provably fair" games, would be the first time we see that.
