Unfair Multi-Account Accusation and My Experience with Xyes.com Casino"

[JeiLian]

Hello everyone,
I’ve been involved with the online casino community for a long time, especially on Bitcoin forums where I’ve built a good reputation over the years. I’ve always played fair and never been involved in creating multiple accounts or any kind of dishonest activity, and also @memehunter give me red tag. That's is totally unfair with me for reason (Contest cheater with multiple accounts/collusion. Banned from all of my contests from now on.
Untrusted feedback).
However, recently @Xyes.com Casino accused me of having a “multi-account,” which is completely false and baseless. I was really surprised because I’ve always used only one account and strictly followed their terms and conditions.
To make things worse, I found out that I’ve received negative feedback on the forum, which seriously hurts the reputation I’ve built for years. I have already contacted their support team, but so far they haven’t provided any clear explanation or proof regarding their accusation.
Through this post, I want to make it clear that I am an honest player. If anyone has real evidence against me, I’m open to seeing it publicly.
I kindly ask the community members to look into this matter with an open mind and decide whether this kind of treatment is really fair.
Thank you all for your time and understanding.

[Oshosondy]

Xyes.com first said you have multiple accounts on their site? memehunter tagged you red after because you are using multiple accounts in his contest that he created for Xyes.com.

You will need to first resolve the issue with the gambling site. Maybe Casinoguru or Askgambler might help you if truly you are not having multiple accounts on the gambling site but I doubt that.

[logfiles]

I don't think they "Xyes.com" would just make this up over that small prize money. They have probably seen some patterns that show that you had multiple accounts for the contest. IP logs, log in times, betting patterns etc
If Xyes.com confirms that you were multiple accounting with some bit of evidence presented, then you are most definitely going to receive new tags. Let me see if they will respond here.

[JeiLian]

I don't think they "Xyes.com" would just make this up over that small prize money. They have probably seen some patterns that show that you had multiple accounts for the contest. IP logs, log in times, betting patterns etc
If Xyes.com confirms that you were multiple accounting with some bit of evidence presented, then you are most definitely going to receive new tags. Let me see if they will respond here.

I Don't care about red tag. I wants proof nothing else

[logfiles]

I Don't care about red tag. I wants proof nothing else

Then do as suggested by @Oshosondy for now. The mediators at Casinoguru or Askgambler will ask for the casino to present proof about multi-accounting, but the proof will not be viewable by the public for GDPR compliance reasons. The independent mediators will then determine if the casino is right or now. We will be able to see the verdict. Meanwhile, we shall wait for yes.com's response as well since it concerns their reputation

[Shishir99]

I see memehunter left a negative to another player, which is this - https://bitcointalk.org/index.php?action=profile;u=2904250

It would be strange if they had tagged you only and accused you of having multiple accounts with some random, unknown players. However, it appears they suspected you of owning the account I mentioned above, which also likely participated in the Poker event. The other account in question registered on the forum in the same year, 2020, and you registered in the same year as well. Both accounts have been inactive, and both of you started being active this year. I don't understand what you mean by build reputation over the years.

Both of you should participate in Games and Rounds threads and refrain from engaging in the other side of the forum. How did both of you start playing in the Poker event and get flagged by Xyes? They didn't confiscate your big wins or anything like that. But they organised an event for the community and distributed the prize to the players.

Usually, the casinos falsely accuse players if the player has had some big wins and they want to scam the players. In your case, I can see that the prize pool was distributed to the other winners to make things fair. So, I don't think Xyes is blaming you for nothing. Just be honest and move on.

[JeiLian]

I see memehunter left a negative to another player, which is this - https://bitcointalk.org/index.php?action=profile;u=2904250

It would be strange if they had tagged you only and accused you of having multiple accounts with some random, unknown players. However, it appears they suspected you of owning the account I mentioned above, which also likely participated in the Poker event. The other account in question registered on the forum in the same year, 2020, and you registered in the same year as well. Both accounts have been inactive, and both of you started being active this year. I don't understand what you mean by build reputation over the years.

Both of you should participate in Games and Rounds threads and refrain from engaging in the other side of the forum. How did both of you start playing in the Poker event and get flagged by Xyes? They didn't confiscate your big wins or anything like that. But they organised an event for the community and distributed the prize to the players.

Usually, the casinos falsely accuse players if the player has had some big wins and they want to scam the players. In your case, I can see that the prize pool was distributed to the other winners to make things fair. So, I don't think Xyes is blaming you for nothing. Just be honest and move on.

I always play fair, where is my proof? I know they didn’t have any proof.  I won lots of prize at poker tournaments, think thats the reason i get red tag

[XYes Official]

We have completed our review and found multi-account participation, which violates the tournament rules and our platform’s fair-play policy. In accordance with the rules, the related winnings have been voided and reallocated to compliant participants to ensure fairness. If you have new evidence, please send it to risk@xyes.com for re-evaluation. Thank you for your understanding.

[JeiLian]

We have completed our review and found multi-account participation, which violates the tournament rules and our platform’s fair-play policy. In accordance with the rules, the related winnings have been voided and reallocated to compliant participants to ensure fairness. If you have new evidence, please send it to risk@xyes.com for re-evaluation. Thank you for your understanding.

Give me a proof

[Cointxz]

We have completed our review and found multi-account participation, which violates the tournament rules and our platform’s fair-play policy. In accordance with the rules, the related winnings have been voided and reallocated to compliant participants to ensure fairness. If you have new evidence, please send it to risk@xyes.com for re-evaluation. Thank you for your understanding.

Give me a proof

You can ask him via PM so that he can send you the proof that contains personal information on all the account connected then release it here by yourself or completely allow them to post your information here in the thread.

@Xyes maybe give him the proof he is asking or a detailed explanation on how these account was connected to each other for clarity.

[memehunter]

but so far they haven’t provided any clear explanation or proof regarding their accusation.

I wants proof nothing else

where is my proof? I know they didn’t have any proof.

Give me a proof

You think you are over smart? Casino has already given you sufficient reasons for banning. You want casino to post proof of your IP logs and access browsers publicly or send it to you via PM, lol. You can always check your IPs on your own. No reputed casino will do that.
Keep in mind I never ever ban anyone just based on hand history which is quite passive between you and your connected account at the final table yesterday. I never banned anyone of your account from the telegram group because even if there is a 0.0001% chance, I don't want you to deny that, may be a story like we all live in a same building, relative etc. 

I want you to read some other words which are on point,

Then do as suggested by @Oshosondy for now. The mediators at Casinoguru or Askgambler will ask for the casino to present proof about multi-accounting, but the proof will not be viewable by the public for GDPR compliance reasons. The independent mediators will then determine if the casino is right or now. We will be able to see the verdict.

Usually, the casinos falsely accuse players if the player has had some big wins and they want to scam the players. In your case, I can see that the prize pool was distributed to the other winners to make things fair. So, I don't think Xyes is blaming you for nothing. Just be honest and move on.

Good luck with your new accounts (or already create accounts which are still to be surfaced)  .
 
   

[Shishir99]

I always play fair, where is my proof? I know they didn’t have any proof.  I won lots of prize at poker tournaments, think thats the reason i get red tag

These are bullshit lazy arguments. This is the casino event organized by the casino, and they have distributed the prizes to other winners. Even if you do not get them, someone else got them. So, what is the point of the casino banning your accounts? You could have said this if the casino had confiscated the winnings and kept them for themself. But the casino distributed the prizes to other winners to make things fair.

If you are confident, why don't you create a complaint on Casinoguru? You will earn more negative feedback from this thread because people will start connecting the dots. Just accept your mistake and move on, kid.