Winna threatening Legal defemation case on $80k withdraw and offered 5%

[CasinoResolver]

Hello everyone,

I’m posting this to warn players about Winna.com Casino and report an ongoing issue involving a withheld $80,000 USD balance, after full KYC verification, repeated broken promises from their admin, and intimidation through legal threats.

🧾 Timeline of Events

My client’s Winna.com account was locked while holding a balance of $80,000 USD.

I contacted Admin “PaulWinna” via Telegram, who confirmed he would unlock the account once KYC was completed.

The account was then unlocked, and my client successfully completed full KYC verification.

Paul confirmed that the withdrawal would be processed within a day.

It has now been over 5 days — since then, Winna.com and Paul have stopped responding entirely.

Instead of resolving the matter, Winna.com representatives began threatening legal action (claiming “defamation”) and even offered to pay only 5% of the owed amount as a so-called “settlement.”

💰 Current Status

✅ Account unlocked
✅ KYC verified and approved
❌ $80,000 still withheld
❌ Admins ghosted after promising payout
⚠️ Threatened “defamation” case against player
⚠️ Offered only 5% payout of total balance

We have full screenshot proof of conversations with Admin “PaulWinna,” showing his confirmation of unlocking the account, his promise to process withdrawal, and the subsequent ghosting — plus the messages containing legal threats and the 5% offer. Proof can be provided via Imgur upon request.

⚠️ Concerns

This conduct raises serious red flags:

Locking accounts after large wins or balances

Requesting KYC, then ghosting after completion

Resorting to legal intimidation when challenged publicly

Offering small “settlement” percentages instead of full withdrawals

Such actions mirror known scam behaviors in the unregulated crypto casino space.

🗣️ Public Response Requested

@Winna_com — you are invited to respond publicly here and clarify this situation transparently.
If you are operating legitimately, prove it by paying out the full balance owed to the verified player.

Until this is resolved, I strongly urge players to avoid depositing or wagering on Winna.com.


Not only that, they lured my client into doing kyc to make him think he will get his withdraw, but instead used that information to send a legal defemation case, this is morally wrong and unaccpetable.
All the proof of the text in this imgur link!

https://imgur.com/a/qXob10R

[CasinoResolver]

https://gyazo.com/8b573d221fef26cb40c08fe2ce43497b
https://gyazo.com/db5ddc357c7e6a74cd659813ef7c6e1f
https://gyazo.com/fd48f2d4f4b4cbbb8667d8e4904540aa

3 screenshots with proof speaking to the admin PaulWinna

I didn't want to have to come into bitcointalk regarding this, however they've let me no choice, they keep saying "we're waiitng for a response via finance team" however has been 5 days amd it's just a total cop-out to refuse to pay. Casinos need to have integrity, just because a player decides to withdraw big amounts, doesnt mean you need to hold their funds over days and days. it's just total non-sense. My Client and I have had enough with playing ring-around-the-rosy with them.

[noviesol]

I’ve been playing on Winna for a while, but experiences like this really make me hesitant to keep playing. Small wins get paid out quickly and without any hassle, but once you hit a big win, everything suddenly becomes a headache. Luckily I didn't experience any issues yet.

Many shady casinos operate like this: you win big, and suddenly you’re hit with VPN restrictions, KYC checks, finance department audits, game provider verifications, and all sorts of other hurdles they conveniently never mention when you’re losing.

It feels like their only goal is to keep you playing while slowly taking all your money. My advice: Don't gamble away your money. If you passed KYC and didn't break any T&S it is just a matter of time they pay you out. Unless, they really are a scam casino and withhold your winnings.

[CasinoResolver]

Hey man, it's such a shame. This is a casino with great potential, however things like this just turn players off. the balance isn't even on the account, it's been "cancelled" from earlier withdraws and hasn't returned. Did kyc, even had the admin promise to push it through quickly, however that didnt happen. I hope Bennet and other admins can fix this situation. Would be great.

[bennettwinna]

Already responded to your first post.

You did card counting on blackjack and received explanation about this from our side multiple times.

Legitimate winnings are paid out instantly on Winna.

[CasinoResolver]

Already responded to your first post.

You did card counting on blackjack and received explanation about this from our side multiple times.

Legitimate winnings are paid out instantly on Winna.

’ve already discussed this multiple times. I also spoke directly with your other admin, Paul, who personally confirmed that my account would be unlocked and that I’d be paid out once KYC was completed. He did, in fact, unlock the account and confirmed the payout would be processed within 24 hours — which clearly shows there was no issue of “card counting” at that time.

As I’ve explained before, card counting isn’t even possible on Pragmatic or Evolution live Blackjack, since each round is dealt from a continuously reshuffled shoe (RNG or auto-shuffle). The “statistical advantage” claim simply doesn’t apply in this format.

I completed KYC in full and have been waiting several days with no response or payout. This is highly unprofessional and inconsistent with your earlier commitments.

Please provide:
– A full gameplay log identifying the alleged “card counting” behavior.
– A written explanation of how that could technically occur in your Blackjack setup.
– The compliance or risk officer who made this determination.

Already responded to your first post.

You did card counting on blackjack and received explanation about this from our side multiple times.

Legitimate winnings are paid out instantly on Winna.

Bennet,

Let’s be clear — the winnings in question (AUD $80,000) were from Mines, not Blackjack. Mines is a fully RNG-based game with no possible way to “card count” or gain any statistical edge. Claiming otherwise is not only false, it’s absurd.

Your response about “abusing systems” is the same recycled excuse Winna gives to dozens of players across the internet whenever legitimate wins are disputed. There are countless public complaints showing the exact same copy-paste reasoning — “abuse,” “advantage play,” “system manipulation” — all conveniently triggered right after large wins.

Even your own admin, Paul, confirmed that my account would be unlocked and that he would personally push the withdrawal through once KYC was completed. He did unlock the account — but the payout never happened. That alone shows your internal team already verified the legitimacy of my play.

So let’s stop hiding behind vague claims. Provide the following:
– The specific rule or policy allegedly violated.
– The full gameplay logs showing what you claim constitutes “abuse.”
– A technical explanation of how “card counting” or “system abuse” applies to Mines, an RNG-based click game.

Until you do, your claim remains baseless and unethical. I’ve already compiled a full record — screenshots, chat logs, timestamps — and I’ll be submitting this case to gambling complaint forums and consumer authorities documenting Winna’s ongoing pattern of non-payment under false pretenses.

Either process the AUD $80,000 payout as promised, or prepare for public escalation.

Bennet, if you want to continue this conversation in private, you can message me on telegram @CasinoResolver

[GambdleGame]

Already responded to your first post.

You did card counting on blackjack and received explanation about this from our side multiple times.

Legitimate winnings are paid out instantly on Winna.

You requested my KYC and then took my ID info and refused to pay me. Also Paul literally admitted that my withdrawal should have gone through.

[noviesol]

I think forfeiting winnings from card counting is unfair. In a regular casino, if you are caught counting cards, you are usually just “backed off” and not allowed to play anymore, but your existing winnings are not taken away. Even when counting, the statistical edge is near 50%, so if things went south and he lost, would you also refund the money lost from card counting?

Similarly, in this case, the player should be allowed to keep their winnings even if they were card counting. Whether you choose to ban them from continuing to play is up to the casino.

[CasinoResolver]

Already responded to your first post.

You did card counting on blackjack and received explanation about this from our side multiple times.

Legitimate winnings are paid out instantly on Winna.

the issue i have with Bennet is that this specific user refused to pay my client out, however on the other hand, the admin Paul unlocked my clients account, asked for kyc {completed} than now is being refused to withdraw? If no solution is to be made, I will personally go to the licensee of the casino and give them all the evidence of the malicious / lies from from Winna as they have been deceptive.. Now, what is their intent of having the KYC if the funds wasn't going to be sent? clearly some shady things.


https://gyazo.com/97a9e20e4cfb39f86b952de0a4781f05?token=89788b548b58e109e09315812acea233

Paul from Winna.com is threatening legal proceedings to hide from that fact to not pay out my client, screenshot above ^

[Rating Place]

Were most of the winnings from mines or blackjack? Do you know if they use 8 decks and how deep they go before reshuffle?

[CasinoResolver]

my client ran up some $$ on blackjack and went to mines and hit lucky, now their getting legal involved rather than paying me!.

[Rating Place]

From what I've been reading is they play with 8 decks and reshuffle 50% in. If that's the case, then card counting doesn't help. Even if you counted cards and had an advantage, that's not your problem. They still have to pay.

[CasinoResolver]

From what I've been reading is they play with 8 decks and reshuffle 50% in. If that's the case, then card counting doesn't help. Even if you counted cards and had an advantage, that's not your problem. They still have to pay.

Do you hear that Bennet / Winna? lmao using scare tactics and stall tactics to refuse withdraws is disgusting, now threatening to send legal trouble to my clients way is outrageous. do better.

[CasinoResolver]

Hello guys, i need some advice and some help with Winna.com, their threatening legal defemation case with my client and offered 5% funds to make this all go away and so confident that their reputation wont be hurt at all. They think they can do whatever the hell they want and not pay out my clients winnings. My client is based from Australia, their threatening to sue him with a defemation case cause i made a complaint on bitcointalk regarding them.

https://gyazo.com/a26a8625d5bcfaf89aa265fa99c2feb2
https://gyazo.com/d1a8127dbc2bc9b5b8294b804a0f13b1
https://gyazo.com/334556a0ace9b188e14418ee85a7759f
https://gyazo.com/e88f71921afb7b5fa62f45e5b1d8d296
https://gyazo.com/7a8e699c2cfc5af07fcd9ba48c6e30dc
https://gyazo.com/0490211ecdf9e1c1804a2517a3e7ab61
https://gyazo.com/e618247e230c3947206648077590867b


here an imagur link if not comfortable clicking the gyazo screenshots!

https://imgur.com/a/qXob10R

https://gyazo.com/e618247e230c3947206648077590867b


Fyi, Paul has now blocked me on telegram. i believe this is all smoke & mirrors to try belittle myself and my client into taking a 5% deal.

[GambdleGame]

Hello guys, i need some advice and some help with Winna.com, their threatening legal defemation case with my client and offered 5% funds to make this all go away and so confident that their reputation wont be hurt at all. They think they can do whatever the hell they want and not pay out my clients winnings. My client is based from Australia, their threatening to sue him with a defemation case cause i made a complaint on bitcointalk regarding them.

https://gyazo.com/a26a8625d5bcfaf89aa265fa99c2feb2
https://gyazo.com/d1a8127dbc2bc9b5b8294b804a0f13b1
https://gyazo.com/334556a0ace9b188e14418ee85a7759f
https://gyazo.com/e88f71921afb7b5fa62f45e5b1d8d296
https://gyazo.com/7a8e699c2cfc5af07fcd9ba48c6e30dc
https://gyazo.com/0490211ecdf9e1c1804a2517a3e7ab61
https://gyazo.com/e618247e230c3947206648077590867b

Actually absurd that he'll do anything to not pay my winnings on Mines.

He could simply deduct my Blackjack casino winnings which according to Bennet were about $450 and pay the rest and called it a day but instead he decides to be a manchild.

[CasinoResolver]

@holydarkness  i really hope you'll be able to help out in this case, i have high expectations of you my friend. I know you've helped many players in the past, If you need any more information, ill be able to provide.

[rickez3]

Already responded to your first post.

You did card counting on blackjack and received explanation about this from our side multiple times.

Legitimate winnings are paid out instantly on Winna.

"Card counting" winnings are legitimate winnings. You cannot withhold the withdrawals. And what?? Card counting on online casino's? Its not even possible...

And even if it were, it's still allowed. You are not allowed to withhold any withdrawals based on the mere alligator of "Card counting", whatever that may mean in this context.

[holydarkness]

@holydarkness  i really hope you'll be able to help out in this case, i have high expectations of you my friend. I know you've helped many players in the past, If you need any more information, ill be able to provide.

Well, two things:

One, Winna is one of the very limited few casinos whose reps refuses my hand when I reached to their contact. Two, I believe you're saying that this thread is for your client's situation, not yours, so it's a buffer of a buffer, I don't need that headache, even if we suppose Winnna is resposive to me.

[GambdleGame]

@holydarkness  i really hope you'll be able to help out in this case, i have high expectations of you my friend. I know you've helped many players in the past, If you need any more information, ill be able to provide.

Well, two things:

One, Winna is one of the very limited few casinos whose reps refuses my hand when I reached to their contact. Two, I believe you're saying that this thread is for your client's situation, not yours, so it's a buffer of a buffer, I don't need that headache, even if we suppose Winnna is resposive to me.

I am the one facing the issue, CasinoResolver is representing me, the next step is getting legal support as they are threatening to sue me while trying to bribe me 5-10% of my winnings which I won on their original games.

[CasinoResolver]

@holydarkness  i really hope you'll be able to help out in this case, i have high expectations of you my friend. I know you've helped many players in the past, If you need any more information, ill be able to provide.

Well, two things:

One, Winna is one of the very limited few casinos whose reps refuses my hand when I reached to their contact. Two, I believe you're saying that this thread is for your client's situation, not yours, so it's a buffer of a buffer, I don't need that headache, even if we suppose Winnna is resposive to me.

Yes, i understand. However we do need your help as this is a sensitive matter. it's an 80k withdraw, they used malicious practice, tricked my client into forcing kyc for "withdraw" but than trying to send a legal defemation case, not only that, when i was speaking with Paul, he made a huge mistake and dropped the first name of my clients name, this just means he breached KYC and who knows what he'll do to my client...