Is Changelly a scam?

[zerowagner]

I’ve been reading a lot of complaints lately about Changelly, and the pattern looks worrying. Many users report that once they try swapping a larger amount, their transaction suddenly goes “on hold” and they’re hit with endless KYC requests, ID, selfies, proof of income, wallet screenshots, and more. Even after submitting everything, several people say their funds were never released.

Some users claim they tracked their coins on-chain and saw them moved to other exchanges like HitBTC while Changelly insisted the funds were still “under review.” Others noticed the terms of service quietly changing, or the support team asking for new documents each time one set was completed.

Common red flags mentioned by users:

- Transactions “on hold” without clear reason or timeline
- Constantly changing KYC demands
- Lack of transparency about fund status
- Funds traced to external exchanges
- Support giving vague or repetitive replies
- TOS updates after disputes begin

It might not be an outright scam, but it definitely feels like a system built to stall or trap users with larger amounts. If you plan to use Changelly, especially for big swaps, read the Reddit threads first, there are a lot of warning stories out there.

[JeromeTash]

You already have answers and even listed red flags in your post, and you still ask if Changelly is a scam?
Ok let's say it is not a scam from a neutral point of view, reading through the different reviews will still make it the last choice of swap service to use. There are much better swap services out there that won't even bother you with KYC verification - https://kycnot.me

[ScamViruS]

There are allegations against many exchanges including Changelly, Changenow, SimpleSwap, etc. that they freeze their customers' funds under various pretexts, the rate of which is now increasing at an alarming rate. The negative reviews that are being seen against them are actually true. Crypto users should stay away from these systematic scam exchangers to exchange their funds safely. And of course, we should always write against these systematic scam exchangers, to keep community members safe.

[DPHOR]

This is the problem people generally face out there but without them making the right choice of using exchange. However, I can't use any new recent exchanges to make sure I patronized them then at the end I would have to face many difficulties while using their exchange.

One thing you must understand is that you can never be sure of exchange when they being launched and anytime they could raise alarms back on their platform that is why I do not trust them.

[julerz12]

Common red flags mentioned by users:

- Transactions “on hold” without clear reason or timeline
- Constantly changing KYC demands
- Lack of transparency about fund status
- Funds traced to external exchanges
- Support giving vague or repetitive replies
- TOS updates after disputes begin

Despite all the red flags you mentioned, and the r/LedgerWallet subreddit is full of similar complaints; they are still endorsed by Ledger Wallet as their "partner" to exchange crypto from one asset to another. 
https://www.ledger.com/swap-changelly

Makes you wonder how much that exchange is paying Ledger to let them still be their recommended exchange (maybe? Allegedly), or Ledger itself just doesn't give a flying F to its users?