BC.GAME - Marked as “Successful” but Still Not Refunded After 24+ Hours

[Krampuz]

Hi everyone,

I’m currently having an issue with a withdrawal from BC.Game. I was trying to withdraw ₱25,157, but unfortunately, the withdrawal form auto-filled the wrong account number. This happened because I was using a different bank this time.

Fortunately, the account number that was entered does not actually exist, since that bank only accepts 10- or 12-digit account numbers. So the transaction should have automatically failed and the funds should’ve been refunded or not processed at all.

I contacted BC.Game support immediately after realizing the mistake. They initially informed me that such transactions are usually resolved within 24 hours, but it has now been well over 24 hours, and the amount still hasn’t been credited back to my balance.

What’s more concerning is that in BC.Game’s transaction records, the withdrawal appears as “successful.” I’ve already submitted the required bank statements and supporting documents to verify that the account does not exist, but I haven’t received any response on my support ticket yet.

It’s honestly disappointing to experience this kind of delay, especially as a Platinum VIP client who has been loyal to the platform.

Has anyone else encountered something similar? How long did it take for your issue to be resolved? Any advice or insight would be greatly appreciated.

Thanks in advance!

Here are the withdrawal details

Order ID: F-1847112718560661453

Ticket ID: 9349833



https://imgur.com/a/sTt7HXC

https://imgur.com/a/lFybtTH

https://imgur.com/a/r7Q4kNq

[acroman08]

Any advice or insight would be greatly appreciated.

You've done what you can do based on your post, so there is really nothing you can do on your end, so maybe wait a bit more. It is not uncommon for casinos to break the ETA they have given, and from what I have seen from previous cases(not necessarily similar to yours), it could take some time since they are probably investigating or reviewing something.

[Krampuz]

Any advice or insight would be greatly appreciated.

You've done what you can do based on your post, so there is really nothing you can do on your end, so maybe wait a bit more. It is not uncommon for casinos to break the ETA they have given, and from what I have seen from previous cases(not necessarily similar to yours), it could take some time since they are probably investigating or reviewing something.

You're right but they should have told me that it will take more than 24 hours. It's just disappointing that they cannot coordinate right away with their payment processors with this kind of issue. I believe in other online casinos issues like this will be resolved right away.

[Rating Place]

I agree that it's a little too early to be worried.

[holydarkness]

My fiat contact usually encourage to wait for 72 hours and see if the matter resolve itself within that timeframe before escalating to them, but let me try to nudge them and see if I can get your situation looked at. Mind to inform me your UID?

[Krampuz]

My fiat contact usually encourage to wait for 72 hours and see if the matter resolve itself within that timeframe before escalating to them, but let me try to nudge them and see if I can get your situation looked at. Mind to inform me your UID?

I've seen your previous post here in the forum. Helping other people with in this kind of situation and I totally appreciate you for doing that sir. Here is my UID sir:

User ID: 58437172

[Krampuz]

My fiat contact usually encourage to wait for 72 hours and see if the matter resolve itself within that timeframe before escalating to them, but let me try to nudge them and see if I can get your situation looked at. Mind to inform me your UID?

48+ hours have passed already and No customer support even replied to my ticket yet. Is it really normal to wait for this long just to process the refund?

[holydarkness]

My fiat contact usually encourage to wait for 72 hours and see if the matter resolve itself within that timeframe before escalating to them, but let me try to nudge them and see if I can get your situation looked at. Mind to inform me your UID?

48+ hours have passed already and No customer support even replied to my ticket yet. Is it really normal to wait for this long just to process the refund?

For INR, yes. They're currently experiencing an extreme back-log for INR fiat transactions due to merchant issue [the merchants are the one having issues and they're yet to credit BC, so BC can't credit the accounts as they're yet to receive the fund], but other currencies are fine, so far.

My contact has reached me and informed me that they're adapting a new approach to tackle this fiat back-log issue. If you don't mind to try, on your pending transaction page, there should now be a button [a link, actually] labelled "speed up". Please use the feature to get your pending transaction speeded up.

[Krampuz]

My fiat contact usually encourage to wait for 72 hours and see if the matter resolve itself within that timeframe before escalating to them, but let me try to nudge them and see if I can get your situation looked at. Mind to inform me your UID?

48+ hours have passed already and No customer support even replied to my ticket yet. Is it really normal to wait for this long just to process the refund?

For INR, yes. They're currently experiencing an extreme back-log for INR fiat transactions due to merchant issue [the merchants are the one having issues and they're yet to credit BC, so BC can't credit the accounts as they're yet to receive the fund], but other currencies are fine, so far.

My contact has reached me and informed me that they're adapting a new approach to tackle this fiat back-log issue. If you don't mind to try, on your pending transaction page, there should now be a button [a link, actually] labelled "speed up". Please use the feature to get your pending transaction speeded up.

Thanks for your insight @holydarkness. The currency involved here is PHP, however my concern is about an incorrect input of an account number which should've been sent to another bank account this is because of BC Game's auto fill feature of the previous bank account number used. The account number that I input was 11 digit instead of 10 which shouldn't have been  a successful transfer since the bank account number on the bank that I chose was only having a 10 or 12 digit account number. I immediately called the bank involved and they said the transfer shouldn't go through since they only have 10 or 12 digit account numbers. I'm just confused on why it was labeled a "Successful transfer" in BC Game since I'm pretty sure the transfer did not go through. I even tried transferring a small amount to the incorrect account number and it just wouldn't go through even if you try to make a money transfer from other banks. Initially BC Game also told me that this kind of issue will be resolved in 24 hours but sadly it did not.

[holydarkness]

For INR, yes. They're currently experiencing an extreme back-log for INR fiat transactions due to merchant issue [the merchants are the one having issues and they're yet to credit BC, so BC can't credit the accounts as they're yet to receive the fund], but other currencies are fine, so far.

My contact has reached me and informed me that they're adapting a new approach to tackle this fiat back-log issue. If you don't mind to try, on your pending transaction page, there should now be a button [a link, actually] labelled "speed up". Please use the feature to get your pending transaction speeded up.

Thanks for your insight @holydarkness. The currency involved here is PHP, however my concern is about an incorrect input of an account number which should've been sent to another bank account this is because of BC Game's auto fill feature of the previous bank account number used. The account number that I input was 11 digit instead of 10 which shouldn't have been  a successful transfer since the bank account number on the bank that I chose was only having a 10 or 12 digit account number. I immediately called the bank involved and they said the transfer shouldn't go through since they only have 10 or 12 digit account numbers. I'm just confused on why it was labeled a "Successful transfer" in BC Game since I'm pretty sure the transfer did not go through. I even tried transferring a small amount to the incorrect account number and it just wouldn't go through even if you try to make a money transfer from other banks. Initially BC Game also told me that this kind of issue will be resolved in 24 hours but sadly it did not.

Ok, on that case, I'll advise you to wait for another 24 hours, to meet my fiat contact's requirement to wait for 72 hours before escalating to them. If by tomorrow [at hour 72], the transaction hasn't credited back to your bank account, kindly inform me and I'll try to get it looked at.

Edit: tidying up post

[Krampuz]

For INR, yes. They're currently experiencing an extreme back-log for INR fiat transactions due to merchant issue [the merchants are the one having issues and they're yet to credit BC, so BC can't credit the accounts as they're yet to receive the fund], but other currencies are fine, so far.

My contact has reached me and informed me that they're adapting a new approach to tackle this fiat back-log issue. If you don't mind to try, on your pending transaction page, there should now be a button [a link, actually] labelled "speed up". Please use the feature to get your pending transaction speeded up.

Thanks for your insight @holydarkness. The currency involved here is PHP, however my concern is about an incorrect input of an account number which should've been sent to another bank account this is because of BC Game's auto fill feature of the previous bank account number used. The account number that I input was 11 digit instead of 10 which shouldn't have been  a successful transfer since the bank account number on the bank that I chose was only having a 10 or 12 digit account number. I immediately called the bank involved and they said the transfer shouldn't go through since they only have 10 or 12 digit account numbers. I'm just confused on why it was labeled a "Successful transfer" in BC Game since I'm pretty sure the transfer did not go through. I even tried transferring a small amount to the incorrect account number and it just wouldn't go through even if you try to make a money transfer from other banks. Initially BC Game also told me that this kind of issue will be resolved in 24 hours but sadly it did not.

Ok, on that case, I'll advise you to wait for another 24 hours, to meet my fiat contact's requirement to wait for 72 hours before escalating to them. If by tomorrow [at hour 72], the transaction hasn't credited back to your bank account, kindly inform me and I'll try to get it looked at.
[/quote]


72 hours passed already and my ticket is still pending. Hopefully you can help me out on this. Thank you

[holydarkness]

72 hours passed already and my ticket is still pending. Hopefully you can help me out on this. Thank you

Mind to check on your order details if there is a button labelled "speed up"? If you can find that, please click on it and provide all the information required on it, then pass me the Order ID and Ticket Number, I'll relay it to my contact and see if they can expedite the matter.

[Krampuz]

72 hours passed already and my ticket is still pending. Hopefully you can help me out on this. Thank you

Mind to check on your order details if there is a button labelled "speed up"? If you can find that, please click on it and provide all the information required on it, then pass me the Order ID and Ticket Number, I'll relay it to my contact and see if they can expedite the matter.

I don't think there's a speed up button since it's already labeled as "successful". I already pmed you the ticket number and order number. Hopefully they can really escalate the problem since it's more than 72 hours already and the currency involve here is PHP and not INR. Thank you for your help I really do appreciate it.

[Beparanf]

I don't think there's a speed up button since it's already labeled as "successful". I already pmed you the ticket number and order number. Hopefully they can really escalate the problem since it's more than 72 hours already and the currency involve here is PHP and not INR. Thank you for your help I really do appreciate it.

It will surely marked as successful since this is a fiat transfer that doesn’t have TXID unlike crypto transactions. This is a tricky case if BC fiat account was deducted because they will need to escalate the transaction on the bank.

I’m curious how you can access bc.game now since the mirror link dedicated for Philippines was already not working.

Give em some more days. @holydarkness has a direct connection with bc support.

[Krampuz]

I don't think there's a speed up button since it's already labeled as "successful". I already pmed you the ticket number and order number. Hopefully they can really escalate the problem since it's more than 72 hours already and the currency involve here is PHP and not INR. Thank you for your help I really do appreciate it.

It will surely marked as successful since this is a fiat transfer that doesn’t have TXID unlike crypto transactions. This is a tricky case if BC fiat account was deducted because they will need to escalate the transaction on the bank.

I’m curious how you can access bc.game now since the mirror link dedicated for Philippines was already not working.

Give em some more days. @holydarkness has a direct connection with bc support.

BC's fiat account shouldn't experience this since me myself tried to transfer to the wrong bank account and it did not go through since it's 11 digit account number.  I can still access BC.game through it's alternative link which is bc.online. I'm just confuse on why it's taking so long when in the first place you can't make a transfer on that invalid account.

[Krampuz]

BC.Game’s merchant has now responded to the pending transaction issue and here’s where things get interesting. The merchant claims they successfully sent the funds to the account number provided, and they even shared a screenshot of the supposed transfer as proof:
🔗 Merchant’s transfer screenshot: https://imgur.com/a/7nDSCeU

However, upon closer inspection, there are clear discrepancies between the information in their screenshot and the verified transaction details.

According to BC.Game’s ticket update (see attached screenshot), they wrote the following:

“The merchant has confirmed that the withdrawal was successful. If the funds are still not received after 3 days, please contact the bank for confirmation.”
Order ID: 1847112718560661453
Time Submitted: 10/31/2025, 2:08:20 AM
Proof of transaction: 1761847394ANXGKNNJJ.png

🔗 (Screenshot of the ticket) — https://imgur.com/a/XEPN4Tn

Now, here’s where the inconsistencies become very apparent:

Time Discrepancy

The actual time of transfer, according to my verified bank record, is October 27, 2025, 1:45:59 PM.
🔗 Verified transaction timestamp from BC.Game: https://imgur.com/a/tqapjsc

Meanwhile, the merchant’s screenshot shows a different timestamp: 2:21 PM.
🔗 Merchant’s provided screenshot:  https://imgur.com/a/7nDSCeU

This 35-minute gap suggests that the screenshot they shared might not correspond to the same transaction.


Suspicious Screenshot Evidence

I personally use the same bank that the merchant allegedly used for this transaction.

The layout and design in the merchant’s screenshot match an outdated interface — not the current version of the bank’s app or online portal.

For comparison, here’s what the updated version looks like:

🔗 Example 1: https://imgur.com/a/6hf7bSj

🔗 Example 2 https://imgur.com/a/WUD2B7a


This strongly indicates that the merchant’s screenshot could be an old receipt or possibly edited evidence.

Fee and Format Inconsistency

The merchant’s screenshot shows a P5 sending fee, but according to the current bank policy of Maya, transfers to other banks incur a P15 fee.

In addition the screenshot is missing key details, such as the bank name of the receiving account  something that always appears in legitimate transfer receipts.

Communication Limitation

Unfortunately, I can’t respond further on the support ticket since the system only allows up to five messages before requiring a reply from their side.

So for now, I’m waiting for BC.Game’s review of the evidence, but this situation is shaping up to be quite an interesting and potentially revealing case.

The merchant’s provided screenshot appears to be incomplete, outdated, and inconsistent with both current banking standards and the actual transaction data. These discrepancies strongly suggest that the merchant may have submitted an altered or misleading transfer record.

What’s even more concerning is BC.Game’s lack of verification. Despite the evident inconsistencies, BC.Game did not attempt to authenticate the screenshot or cross-check it with actual transaction data. Instead, they simply relayed the merchant’s claim that “the withdrawal was successful” and told me to “contact the bank if the funds are not received after 3 days.”

This kind of response feels dismissive, essentially pushing the burden of proof onto the user, even though the merchant’s “proof” clearly contains red flags.

Tagging @holydarkness — this case definitely deserves closer investigation.

[holydarkness]

[...]

Tagging @holydarkness — this case definitely deserves closer investigation.

I'm not reading that wall of text generated by AI, not because I'm not interested, but because like Beparanf said, give em more days. I've reached my contact about it and they're already looking into it. If there is further information needed, I'll ask. Otherwise, they're good with what they have in hand right now to proceed with your matter.

[Krampuz]

[...]

Tagging @holydarkness — this case definitely deserves closer investigation.

I'm not reading that wall of text generated by AI, not because I'm not interested, but because like Beparanf said, give em more days. I've reached my contact about it and they're already looking into it. If there is further information needed, I'll ask. Otherwise, they're good with what they have in hand right now to proceed with your matter.

Apologies, english is not my first language and I needed the help of AI to be able to construct my statement in a detailed manner.