BC.Game KYC FAILED NOW CANT WITHDRAW

[kingslayer123]

Hey guys, I’m new here and looking for some advice or opinions about an issue I’m having with BC.Game.

A few days ago, I deposited around $600 and managed to win up to $1,000. When I tried to withdraw, they asked me to complete KYC verification. I did it on my laptop — scanned my ID and successfully passed the face video check.

The problem started when I had to upload a proof of address. It got rejected six times even though I tried three different documents. Now my account is stuck as “not verified,” and I can’t withdraw because I’ve reached the document submission limit.

I think the main issue might be that I used my Mac’s front camera, which flipped my ID image (so it scanned mirrored). Now BC.Game won’t let me resubmit KYC again. Live chat support told me to contact the recovery team, but I’m a bit afraid they might lock my account completely — I’ve seen similar stories on this forum.

My country isn’t restricted, and I can still log in and play normally, but obviously I don’t want to keep playing if I can’t withdraw in case I win again.

Has anyone dealt with something similar?
What’s the best way to solve this without losing access to my account or funds?

Any advice or experience would be greatly appreciated.

https://files.fm/u/w7b5znyuwb
https://postimg.cc/cv0c0k02

[holydarkness]

OP, this shall work as a reply to the essay you sent into my inbox. Mind to inform me your UID? Either by PM or here, whichever you're comfortable with. My contact will need that to zeroing into your account.

From that point, I'll see what we can do with your situation.

[kingslayer123]

I send you a PM. Thanks for help.

[holydarkness]

I send you a PM. Thanks for help.

I confirm that I've got the PM with UID. Please wait a little while I nudge my contact I assign for this matter.