BackgroundI'm a high stakes gambler on crypto gambling sites, I have 100s of millions in wagered bets and my complaint
is not related to the fact that gamblers will always lose eventually, I'm fully aware of that and I'm completely at peace with losing money while playing. This complaint is because I won 5.5 million euros during play at Winna.com and to avoid paying out they hijacked my account during my absence and drained all the money in it by faking bets.
The accusationOn Monday 20th October at ~23:00 UTC my balance stood at ~5 million euros in bitcoin with another ~500,000 euros in bitcoin stored in the Vault. During Monday I had tried and been unsuccessful in getting withdrawals to be processed, these withdrawals were not for the full balance and were within my withdrawal limits which previously had been processed more or less instantly, I contacted VIP hosts & support and they assured me this was with the finance team.
On Tuesday 21st October at ~08:00 UTC my balance still stood at ~5 million euros in bitcoin with another ~500,000 euros in bitcoin stored in the Vault. There had been no movement on the withdrawals being processed so I contacted support once again who said it was still with the finance team. I then go to work and at lunch I ping the VIP host again to check if there's been any update, there still hasn't been. I finish work at ~17:00 UTC and go to log in to my account to check the balance, at this point I cannot log in which is immediately concerning and so I reset my password, when I do so I notice that my 2FA for my account via authenticator codes has been removed which again is a massive red flag as this shouldn't be possible without my physical device. And at this point unsurprisingly when I regain access to my account and I am able to log in, my balance is gone and was now standing at a mere ~3000 euros. It became clear at this point that the 'finance team' checks were internal discussions being had by Winna as to how to deal with my large balance and the risk it posed to them as a business, I suspect they'd hoped I would have played it down significantly and the problem would go away but when I stopped playing awaiting withdrawals to start flowing again they had to come up with a plan.
This is where I begin to look what's happened and it becomes clear that Winna internally have hijacked my account and run down the balance, and I say this for a few reasons:
- With 2FA enabled from a physical device, it's
impossible that my account could have been 'hacked'
- Even if we put that to one side and somehow say a malicious third party actor got a hold of my account, they would clearly try to withdraw the money rather than gamble it down
- Instead my balance was primarily run down on Winna original games which are recording as paying out 0x consistently (as it would have to in order to run down a 5.5 million euro balance in <40 minutes as is recorded), interspersed with a very limited amount of play on the odd slots that I have played previously which obviously provided some returns, presumably so they can try and say it fits my pattern of play and it was I that ran it down.
- Within this <40 minute spending spree they cancelled my withdrawals which had not gone through in 2 days, but they were able to withdraw ~80,000 euros (perhaps to support the 'hacker' defence) to wallets I'd never used before, miraculously these withdrawals got approved in minutes while mine had been pending for days, I suspect they realised they couldn't afford to actually drain the whole balance as they'd have to show BTC transactions for it and probably do not have the assets to support that which is why they ran down the rest of the balance
TL;DR - They drained my balance in absentia, but were too stupid to even be consistent with it and appear to have framed it as a mix of it being me gambling away the money myself and some actions consistent with the account being hijacked by a third party which means it doesn't hold up to scrutiny from either angle with whatever story they want to weave.
The evidenceMy username on winna.com is lotsofslots, as well as other casinos (i.e on 500casino where wins are public you will see my name on quite a few slots as holding the biggest wins on that site). I regularly spin 1000-10000 EUR spins/feature spins and 200,000+ EUR bonus buys, largely on slots, largely on Hacksaw games. Winna.com even used one of my wins to promote their site on X ironically (
https://x.com/Winna/status/1979461037867839984), again it's pretty suspicious that this is one of my smaller wins and the max win of 3.75 million was not promoted, I suspect because they didn't want to draw attention to my later wins which they had no intention of paying out and would have drawn quite a lot of attention.
I predominantly play Hacksaw slots which provide Round ID records and replays of wins, here is a collection of my wins on Winna (many more 6 figure wins, and literally 1000s of 5 figure wins omitted as there's just too many to count) - all amounts in EUR:
https://replay.hacksawgaming.com/?roundid=14001936519156&partner=5249&language=en-us&channel=desktop - max win 3,750,000 (3.75 million) on Marlin Masters
https://replay.hacksawgaming.com/?roundid=14001891792131&partner=5249&language=en-us&channel=desktop - 566,250 on Marlin Masters
https://replay.hacksawgaming.com/?roundid=14001937634149&partner=5249&language=en-us&channel=desktop - 1,292,000.00 (1.292 million) on Marlin Masters The Big Haul
https://replay.hacksawgaming.com/?roundid=14001930582876&partner=5249&language=en-us&channel=desktop - 834,040.00 on Marlin Masters The Big Haul
https://replay.hacksawgaming.com/?roundid=14001936057664&partner=5249&language=en-us&channel=desktop - 487,360.00 on Marlin Masters The Big Haul
https://replay.hacksawgaming.com/?roundid=14001948576003&partner=5249&language=en-us&channel=desktop - 381,900.00 on Marlin Masters The Big Haul
https://replay.hacksawgaming.com/?roundid=14001938961936&partner=5249&language=en-us&channel=desktop - 871375.00 on Miami Mayhem
https://replay.hacksawgaming.com/?roundid=14001936996249&partner=5249&language=en-us&channel=desktop - 307,675.00 on Miami Mayhem
https://replay.hacksawgaming.com/?roundid=14001937211406&partner=5249&language=en-us&channel=desktop - 264,320 on Frkn Bananas
https://replay.hacksawgaming.com/?roundid=14001937811891&partner=5249&language=en-us&channel=desktop - 500,000 on The Luxe
Here's a link to an array of screenshots & info (
https://mega.nz/folder/fIFglRST#WqwMfsyVHSc8U3pKB3zrAg), which I will be adding to, showing my balance at various points in time, my winning rounds in game, the full JSON of all bets placed within my account in october including artificial bets placed within a ~45 minute period (starting at 2025-10-21T15:23:50.062Z until the last bet placed at 2025-10-21T15:51:33.244Z) when they hijacked my account & the sudden radio silence on VIP chat when I raise this to them.
I held off from posting this until the end of the month as I wanted to see what my weekly and monthly bonus would come out as and make an attempt to get a tiny proportion of my disappeared ~5 million balance out of them (as they should both of at least been in the 10s of thousands - probably close to 100k combined given my wagering over the previous weeks) before they inevitably go on the defensive and ban my account but to no avail as they have clearly been manually set to give me $1, further highlighting the lengths of manual intervention they have gone to in order to avoid paying out any more funds from my account.
The lessonWinna.com are not going to pay this money out to me nor likely even respond in any meaningful way then going on the defensive. If I were to be extremely charitable the only plausible excuse that would limit the entire enterprise being a fraud would be that someone in middle management authorised this action to protect their own skin as their salary is somehow tied to player's winnings, but I find that very hard to believe and tend to believe that it is more likely that very senior management authorised and made this decision. I always suspected they would weasel out of paying it in full given the value of my balance and the likely liquid capital the company holds by all accounts (it appears to have secured $15m USD in seed funding late last year,
https://next.io/news/investment/winna-com-raises-15m-seed-funding/, had they paid out my balance that would have been ~43% of that funding alone), it's just a particularly obnoxious and blatant way to do so. If they cannot afford to pay out large wins they should not be offering high stakes on games, in hindsight it probably should have set of alarm bells that this tiny new casino was offering much higher max stakes on games than established well capitalised crypto and fiat casinos, including far higher max stakes on far higher max win games than I was playing which had they been hit most reputable casinos would have taken a huge financial hit which is why they wouldn't even offer them. To that end I do think ideally Hacksaw (and other iGaming providers) should hold some responsibility for verifying casino's financial ability to pay out maximum wins relative to the stakes they are serving of the casinos they offer their games to.
As I said I'm a gambler, I don't care about losing but this is truly a disgusting way to steal punter's money and I fear for those who cannot afford to be robbed of their one big win should they be lucky enough to come by it at a place like Winna and the devastation it will cause to their lives. They're likely going to go on the attack and accuse me of being a sore loser as they have poorly tried to set up to do so, but like I said I really couldn't care less about the money and I'm going to happily spend a lot of money and time to ensure the public know that Winna.com is essentially a criminal enterprise which no reputable company or individual should associate themselves with and ensuring that those who are associated with it pay the price. Ideally Hacksaw, who are a reputable iGaming company would consider withdrawing their games from a fraudulent site, it's surely not a great look for high stakes play and a large max wins on their games to be stolen by one of their 'partner' casinos.
I also suspect that several employees/contractors/workers within Winna would have to had been involved in making this happen, whilst it was almost certainly a decision taken by the most senior individuals in the company I'm assuming some lower level non-equity employees were involved in undertaking the actual actions to set this all up so I'd be
very keen to hear from you, I'll pay you several years of your salary as compensation to blow the whistle on this company and share about what has happened here and/or other incidents with myself and the public, please reach out.
So to round off, please for your own sake's
do not play or use Winna.com, I will of course be reporting everything to their licensor, although I imagine no action or investigation will be undertaken as it's a very questionable licence they hold in the first place. Generally as always to everyone I would say avoid gambling, avoid crypto gambling that isn't licensed in reputable markets but if anyone does really want to know of any places which I've had no issue cashing out 7 figures+ and I personally trust please feel free to reach out (but again, don't gamble unless you're comfortably wealthy and doing it purely for fun).
Stay safe out there all!
