Betpanda.io confiscated all my winnings

[san78]

I registered at the casino three weeks ago. I made deposits and withdrawals. https://www.talkimg.com/image/U6s5Av Everything was fine. Then, when I tried to withdraw money again, they cancelled it and asked me to go through verification. I submitted all the documents and waited. A couple of hours later, I received a response:

Thank you for sending the required documentation over.
As we have now received the requested documentation and verified your identity, we were able to complete our investigation of your sportsbook activities.
It was concluded that your sportsbook activity breaches our Terms and Conditions and your account will be closed as a result.

I had $290 in my account. They just confiscated all this money.
I made 37 sports bets. I took screenshots of my bets:
https://www.talkimg.com/image/U6sDfc
https://www.talkimg.com/image/U6spG2
https://www.talkimg.com/image/U6s815
https://www.talkimg.com/image/U6sKez
https://www.talkimg.com/image/U6sOKP
https://www.talkimg.com/image/U6seAq
You can compare the odds with other bookmakers. There won't be a difference. They simply stole my winnings.
I didn't know this was possible. This is the first time I've encountered such a scam. How can I get my winnings back?

[Rating Place]

I can’t say it strongly enough. Do not bet sports at Betpanda, Winna and XYes.

[julerz12]

A couple of hours later, I received a response:

Thank you for sending the required documentation over.
As we have now received the requested documentation and verified your identity, we were able to complete our investigation of your sportsbook activities.
It was concluded that your sportsbook activity breaches our Terms and Conditions and your account will be closed as a result.

Is there more to this response from them? or this is all of it?
Did they happen to mention which part of your sportsbook activities have breached their T&C? It seems vague if that's the only reason they have given.

How can I get my winnings back?

You could try and file a complaint in casino guru, that might help them notice your concerns and have them resolve it.
https://casino.guru/complaints/all

[T1HGO]

As one of the greatest poets of our lifetime, DJ Khaled would say: Another one.

A couple of hours later, I received a response:

Thank you for sending the required documentation over.
As we have now received the requested documentation and verified your identity, we were able to complete our investigation of your sportsbook activities.
It was concluded that your sportsbook activity breaches our Terms and Conditions and your account will be closed as a result.

Is there more to this response from them? or this is all of it?
Did they happen to mention which part of your sportsbook activities have breached their T&C? It seems vague if that's the only reason they have given.

How can I get my winnings back?

You could try and file a complaint in casino guru, that might help them notice your concerns and have them resolve it.
https://casino.guru/complaints/all

If OP only used sportsbook, casino guru will not accept the case. Been there, done that.

[Shishir99]

You should ask for more information from the Betpanda support. I assume they flagged your account for doing arbitrage betting or value betting. Sportsbooks mainly ban accounts if you place bets on more than one casino/sportsbook at the same time. Of course, they won't take action against you without any reason. I have been able to withdraw $70 without making any deposits at Betpanda last week, and I posted my feedback here

I highly doubt a sportsbook would ban a player for nothing while you had only $290 in your balance. They spend more than $10K every week in this forum. $290 is nothing compared to the amount. So, I believe you did something, which is why they banned you.

[san78]

You should ask for more information from the Betpanda support. I assume they flagged your account for doing arbitrage betting or value betting. Sportsbooks mainly ban accounts if you place bets on more than one casino/sportsbook at the same time. Of course, they won't take action against you without any reason. I have been able to withdraw $70 without making any deposits at Betpanda last week, and I posted my feedback here

I highly doubt a sportsbook would ban a player for nothing while you had only $290 in your balance. They spend more than $10K every week in this forum. $290 is nothing compared to the amount. So, I believe you did something, which is why they banned you.

I've shown you all my bets. You can compare the odds with other bookmakers. There are no arbitrage bets here.

[Mahdirakib]

I've shown you all my bets. You can compare the odds with other bookmakers. There are no arbitrage bets here.

Have you ever been limited or restricted on other sportsbooks with Betby provider? It is a common practice for Betpanda and other sportsbooks with Betby to block users accounts, and they do it if the user was limited on other sportsbooks where the odds provider is Betby. I also doubt that Betpanda will scam you just for $290. However, they may not return your last deposit as well for having unfriendly terms related to deposit confiscation.

[holydarkness]

You should ask for more information from the Betpanda support. I assume they flagged your account for doing arbitrage betting or value betting. Sportsbooks mainly ban accounts if you place bets on more than one casino/sportsbook at the same time. Of course, they won't take action against you without any reason. I have been able to withdraw $70 without making any deposits at Betpanda last week, and I posted my feedback here

I highly doubt a sportsbook would ban a player for nothing while you had only $290 in your balance. They spend more than $10K every week in this forum. $290 is nothing compared to the amount. So, I believe you did something, which is why they banned you.

I've shown you all my bets. You can compare the odds with other bookmakers. There are no arbitrage bets here.

Do you mind to shoot me a PM with your username and/or email address you use to sign up to BetPanda? I'll try to reach my contact on BP and get more insight about this situation and [though can't promise you much] perhaps a better outcome.

And yes, you can't go to CG, your complaint is sportsbet related, they don't mediate sportsbet issues.

[Rating Place]

You should ask for more information from the Betpanda support. I assume they flagged your account for doing arbitrage betting or value betting. Sportsbooks mainly ban accounts if you place bets on more than one casino/sportsbook at the same time. Of course, they won't take action against you without any reason. I have been able to withdraw $70 without making any deposits at Betpanda last week, and I posted my feedback here

I highly doubt a sportsbook would ban a player for nothing while you had only $290 in your balance. They spend more than $10K every week in this forum. $290 is nothing compared to the amount. So, I believe you did something, which is why they banned you.

What is value betting? How does a player know he's making a value bet? Why do sportsbooks offer value bets and steal if you play it? It's a new made up rule that bad sportsbooks are using against winning players.

[san78]

You should ask for more information from the Betpanda support. I assume they flagged your account for doing arbitrage betting or value betting. Sportsbooks mainly ban accounts if you place bets on more than one casino/sportsbook at the same time. Of course, they won't take action against you without any reason. I have been able to withdraw $70 without making any deposits at Betpanda last week, and I posted my feedback here

I highly doubt a sportsbook would ban a player for nothing while you had only $290 in your balance. They spend more than $10K every week in this forum. $290 is nothing compared to the amount. So, I believe you did something, which is why they banned you.

I've shown you all my bets. You can compare the odds with other bookmakers. There are no arbitrage bets here.

Do you mind to shoot me a PM with your username and/or email address you use to sign up to BetPanda? I'll try to reach my contact on BP and get more insight about this situation and [though can't promise you much] perhaps a better outcome.

And yes, you can't go to CG, your complaint is sportsbet related, they don't mediate sportsbet issues.

I sent you the email address in a private message.