This wallet is notoriously scam service on this forum, and you've just confirmed that they're getting bolder and more openly extorting users.
As many of their cases have been reported here, there's no chance of recovering lost funds. Sorry for your loss.
They get bolder to the extent Elon Musk called the wallet scam few years ago.
Yes, Freewallet is not new to old users on this forum to be a scam custodial wallet.
It is better you start using a noncustodial wallet instead. If you want to convert from one coin to another, you can try the swap or so on Cake wallet.