If a game got compromised can they hold user's funds?

[Mahiyammahi]

A few days ago, a friend mentioned that a certain slot game might have been compromised, making it easier to hit the multiplier or trigger scatter shots. I didn't belived it, so tried the game . Usually it was hard to hit a scatter shot, but that day I hit 3 scatter shor in just 10mins of spinning within couple of spins. This last maybe 10/20 min , I actually don't recall it clearly.

But it leads me a question, If someone won a big amount of multiplier and hit Jackpot with huge winning money. Can the Game  Provider Freeze my money and ask to return to them? They could give an excuse that their game got compromised. Eventually whenever there is a big winning not only online casino but offline casino delay for verification. What if they denies to give me my money, can I take legal action towards them? and force me to pay the money.

N.B - Let's say I might not know that the game compromised and hitted the Jackpot, then It would be so unfair of they freeze my winning money.

[Oshosondy]

There was one that we discussed about recently Romanian casino pays 30 000 000 euros "won" from a glitch

Although not all gambling platforms can do that. If you are not paid, it is better you file a lawsuit against the gambling platform. They gambling platforms have no excuse than to pay you.

[acroman08]

But it leads me a question, If someone won a big amount of multiplier and hit Jackpot with huge winning money. Can the Game  Provider Freeze my money and ask to return to them?

Most probably freeze the money and confiscate/void the winnings, casinos would probably use the excuse that the money was not won fairly because of a bug or glitch, and they would probably ban you too if they found out you abused the bug/glitch.

[Dr.Bitcoin_Strange]

It's not your fault that their system malfunctioned and you were not also aware of the error on their platform before winning the jackpot, so they are not supposed to freeze your account. You can take legal action against them and they have to prove that their system was actually malfunctioning, not just to make excuse and cease your winning. There was an old discussion which the link has already been shared by the first comment, the casino had a glitch but yet paid their customers who won during that period of glitch.

[Furball808]

They certainly can freeze your money but my argument would be how os that your fault they got compromised especially if you weren’t the cause of the glitch nor were you made aware of it. They can’t say you took advantage of something they can’t prove you knew of.

But it leads me a question, If someone won a big amount of multiplier and hit Jackpot with huge winning money. Can the Game  Provider Freeze my money and ask to return to them? They could give an excuse that their game got compromised. Eventually whenever there is a big winning not only online casino but offline casino delay for verification. What if they denies to give me my money, can I take legal action towards them? and force me to pay the money.

N.B - Let's say I might not know that the game compromised and hitted the Jackpot, then It would be so unfair of they freeze my winning money.

Though most likely this can end up in a lawsuit if the casino would be keen on not paying their players. Some casinos are more humble and would acknowledge their mistakes and pay out the well deserved money.

[Solosanz]

AFAIK, unfortunately you have to refund the money because they have a rule when the casino/provider mistakenly transfer or having an internal problem which make the money not belong to you, you have to give it back. Even you win by playing the game without using any cheat tool, your winning would be considered not belong to you because you play when they have a problem.

You could say it's unfair, but in the end it's the casino that will make decision, not the gambler.

[Mr. Magkaisa]

A few days ago, a friend mentioned that a certain slot game might have been compromised, making it easier to hit the multiplier or trigger scatter shots. I didn't belived it, so tried the game . Usually it was hard to hit a scatter shot, but that day I hit 3 scatter shor in just 10mins of spinning within couple of spins. This last maybe 10/20 min , I actually don't recall it clearly.

But it leads me a question, If someone won a big amount of multiplier and hit Jackpot with huge winning money. Can the Game  Provider Freeze my money and ask to return to them? They could give an excuse that their game got compromised. Eventually whenever there is a big winning not only online casino but offline casino delay for verification. What if they denies to give me my money, can I take legal action towards them? and force me to pay the money.

N.B - Let's say I might not know that the game compromised and hitted the Jackpot, then It would be so unfair of they freeze my winning money.

It is their fault and you dont need to suffer from it. They can stop the game and stop people from using it.
How about the money they got from losing in that game? This is their responsibility and htey have the control on that game to delisted in the platform.
Then they will tell you that because you won a big amount on that game? a lawsuit should be file on them, unless they give you the amount you deserve!

[Viscore]

There was one that we discussed about recently Romanian casino pays 30 000 000 euros "won" from a glitch

Although not all gambling platforms can do that. If you are not paid, it is better you file a lawsuit against the gambling platform. They gambling platforms have no excuse than to pay you.

This is exactly what the OP is talking about when it comes to reputable casinos. If they have a glitch, that’s on them, they can’t pass the blame to the gamblers who are just doing their thing and trying to find a way to win. They should understand that reputation matters. If they freeze accounts over their own mistake, their business won’t last long.

[Nwada001]

The game providers can attempt to do that, but the casino has a higher say on how they will treat such situations, just like the link shared by the first person. Since you don't know it's a glitch, if they deny you the winning, you can go legally with legal advisors who know much about gambling and see your chances of getting your money or a fair part of it at least. With a court order, other technical bodies will be allowed to check if there was truly a glitch or if it's their way to deny the player his or her winning.

[Die_empty]

But it leads me a question, If someone won a big amount of multiplier and hit Jackpot with huge winning money. Can the Game  Provider Freeze my money and ask to return to them? They could give an excuse that their game got compromised. Eventually whenever there is a big winning not only online casino but offline casino delay for verification. What if they denies to give me my money, can I take legal action towards them? and force me to pay the money.

N.B - Let's say I might not know that the game compromised and hitted the Jackpot, then It would be so unfair of they freeze my winning money.

If an investigation is carried out and it is discovered that you are not the cause of the glitch, they have no reason to withhold the win. The casino would have to suffer the effects of their mistake. Taking legal actions would depend on the terms of service of the casino and the gambling laws of the jurisdiction. A casino with high reputation will seek for means to settle the winners instead of freezing the wins.

[Findingnemo]

They won't freeze the bet and hold the user's fund but those bets will be voided so those rewards will be taken back by the casino. But it is unlikely to be in this case, if there is some kind of bug that will be resolved in a matter of minutes, so you havea  few minutes of window to exploit that bug and manage to withdraw the funds too.

It is fair or not is subjective, but they mentioned about in their ToS about their ability to void bets.

[masulum]

if the error, bug or get compromised not because of the user did, so i think if provider must give the win for this user. Or, if they are not giving all of the win, maybe this user should be get compensations. Since some casino still paying users because of system error and sometimes not giving anything and hold the winning amount from users, it all depends on the provider's regulations.

[Sanitough]

The game providers can attempt to do that, but the casino has a higher say on how they will treat such situations, just like the link shared by the first person. Since you don't know it's a glitch, if they deny you the winning, you can go legally with legal advisors who know much about gambling and see your chances of getting your money or a fair part of it at least. With a court order, other technical bodies will be allowed to check if there was truly a glitch or if it's their way to deny the player his or her winning.

Game providers don’t have a contract with us, it’s always between us and the casino, so the transaction is only between those two parties. The game provider can maybe confirm what really happened if the casino insists on holding the winnings because of a “glitch.” And if it truly was a glitch, they might win the case legally. ( if this case will be elevated)..

But the question is… will they actually do that?
Most casinos would rather pay out the money just to protect their reputation. If they can afford to settle it and keep their name clean, they’ll do it.
you know, reputation is everything in this industry.

[danherbias07]

Well, first of all, if you have no intention of doing it and are innocent about the glitch, I guess you have the right to claim the jackpot. Now, it's all up to them what deal they will make with you if they want their money back due to their own mistake or stupidity.

Is your friend sure it is a glitch? Because I have experienced many times a streak of free spins in different games, and it's sometimes because of the RTP hitting or you are new, and this is like a marketing strategy to them.
High chance you won't hit the jackpot. It will probably give x30 to x100, and that's it. Consecutive free spins in slots means it's just giving back, in my case. A true jackpot happens once, and that's it. It will take a long time before it happens again.

[Numeral]

It would be extremely difficult to take legal action against an online casino, and it is likely that their rules justify this in some way. In general, online casinos are required to provide services using proper software. If the software is unlicensed or has been modified by malicious parties (if technically possible), then most likely all games played using it may be canceled. Such cancellation may be initiated by the casino itself. But maybe nothing was hacked, and it was just luck. If it is an online casino with legal software, it will be extremely difficult to hack it.

[Charles-Tim]

But it leads me a question, If someone won a big amount of multiplier and hit Jackpot with huge winning money. Can the Game  Provider Freeze my money and ask to return to them?

Most probably freeze the money and confiscate/void the winnings, casinos would probably use the excuse that the money was not won fairly because of a bug or glitch, and they would probably ban you too if they found out you abused the bug/glitch.

I have not read that any gambling site will say their machines are buggy, that all the people that losses money should take back their money. So why should they say that the machines is buggy when people make money from the bug? If it should be appropriate, they should pay their customers their money. If they do not pay the customers their money, customers may leave the gambling site and that might be the end of the site.

[Cantsay]

If the amount is huge and the casino finds out that there was a compromise before issuing the withdrawal then there’s a high probability that they won’t process the withdrawal…

Like I have said before, casino is a business so if they find anything that’s not good towards their business they’ll try to make it right and normally they are supposed to process the payment but since casinos are known to hold users funds and blame them for exploiting the system then they’ll probably use that same “tag” to hold the user funds.

Most times if cases like this are taken to mediators there’s a high chance of them siding with the casino even if the user didn’t know about the compromised system and that’s one of the bad thing I hate about having issues with a casino. It’s easy for them to present evidence even if it wasn’t the fault of the user.

[Nathrixxx]

N.B - Let's say I might not know that the game compromised and hitted the Jackpot, then It would be so unfair of they freeze my winning money.

As long as this is not coming from your end, then you're probably lucky to make your way into fortune, because I've seen someone winning the same way, he thought the game got hung and this took for like 3 minutes before he could manage to relaunch the site and met there that he already won a huge amount of money, so he's mostly going to be rewarded for winning and they might not even know it was a network glitch.

[BABY SHOES]

I don't know if there have been any instances of slot games being broken into? Except I've heard where casino games can be manipulated from certain winnings according to the owners' wishes, but this only happens at my local casino where there are many cases of casinos being manipulated not broken into.

So the bottom line is this, this may be the scam casino I'm referring to.
The first game you are given a win.
The second game win is set up that you will lose.

But if for example from a casino that has a license and the OP's case occurs, it is unfair for me that the provider should freeze the winnings because it is not the player's fault but the fault of the provider who cannot deal quickly with the case.

[Ishicryptic]

There was one that we discussed about recently Romanian casino pays 30 000 000 euros "won" from a glitch

Although not all gambling platforms can do that. If you are not paid, it is better you file a lawsuit against the gambling platform. They gambling platforms have no excuse than to pay you.

In the thread your shared the casino paid the winners in full despite winning through a glitch and they did it to increase their reputation. It is the right thing for a casino to pay winners even if there was a glitch somewhere simply because gamblers loses most of the time and they will recover whatever they paid out. A gambler who won and the casino proves that the game got compromised and refuced to pay, the gambler should first consider the amount won before thinking about a lawsuit. Maybe it is the discretion of the casino to decide if they will pay or not when gamblers won and they found out that the game was compromised.