(RESOLVED) 2up.io Refusing to pay a bet

[T1HGO]

Can we stop trying to find dirt under the rug(there isn't) and start asking real questions?

1. If i place the bet, the site ackowledges the bet, sees the bet, settles the bet, and consider it paid, but the bet doesn't reach the provider, whose fault is it? Certainly not the player, so i would assume the intermediary between the player and the provider is at fault here.


2.Let's reverse the roles for a moment. Had OG lost had match, and consequentialy i lost that bet, would i also get a refund? I think everyone will agree if i say "no". And rightfully so. Because in that case i would actually lose the bet, so they would have every right to deny a refund. Same way i have every right to ask for justice.

3. Is it so hard to ask for fairness? That is all i am asking for. I'm not here to take advantage of anyone or anything, i just want the bet to be honored which was won fair and square, that's it.


Honestly if it wasn't for this issue, i would have nothing but good things to say about 2up.io so far. The support is great, the platform is responsive, even tho the bets take a long time to grade sometimes. It's really a shame that we have to be in this situation. The support is great, the platform is responsive, even tho the bets take a long time to grade sometimes.

[holydarkness]

[...]
And i don't even know why we're even talking about that bet. It's irrelevant to this case. The bet was paid and there's no history there.

Me neither, don't know why we keep on talking about that bet.

The bet [as well as the ones you generously provide] and the statement that 2UP.io made has served its purpose: clarifying that the timestamp on your screenshot [and the one they use on their platform] is rather unconventional, namely the time of the bets settled instead of the usual where timestamps marked the time of the bets placed. Thus, my earlier confusion where your first-most bet was on 10:13 while your winning ticket was on 09:33, is cleared.

It served its purpose that you indeed had a bet and a winning ticket on 09:33. And no one [at least not me] is trying to find dirt under the rug. We are the overseers, we stand on neutral ground.

If I may suggest, sit for a while, take a deep breath, maybe take a sleep over it, and wait for their representative to come back online and answer my question for them, of which if I may re-quote myself:

[...]

On that case, the ball is now on 2UP.io's court, to explain about how --if the bet never registered to the provider-- did the player have a ticket showing his bet as winning. Granted, you've shown us a snippet of your database showing that the bet failed, but it is quite apparent that you did not reflect this to your UI that the player could see, and thus, dully informed. And further, that if the bet failed to reach provider, how or why do your system proceed on processing the bet?

You explained that "if the provider rejects a slip, the stake is instantly refunded and the bet never exists in the system", yet that bet exist in your system.

[Rating Place]

What happened::
Hello. On saturday i made my first deposit at 2up.io. One of the many bets i placed that morning, was not paid.
I contacted support immediatly asking what was going on, and the support said he saw the bet on the system, and that they would pay it for sure. He guaranteed the bet would be paid and that it was just an issue. Fast forward to today, more than 48 hours later, i have been told they would not be paying the winnings, and have refunded me the initial bet value.

Amount Scammed: 0,007084BTC (Currently 583€)

Payment Method: Bitcoin

Proof of Payment: https://gyazo.com/d54c622297b3a7df613c4b1e6956e5df
https://blockstream.info/tx/808bab12a2b33ef7d7cdff20d50874b49e70a68093fba8beaf86cb53f8d43672

PM/Chat Logs: The chat is in portuguese. https://gyazo.com/00ba018214d978fb69bd702ab54fe031
Translation: "This is only a display error in the system, and we are currently working to fix it. Your bet will be settled correctly as soon as the match ends. We apologize for the inconvenience.
If your bet wins but the winnings are not credited to your account, please contact us again so we can assist you."

https://gyazo.com/2ca28566635af801faa665894c216bd6 "Sorry for the confusion — what we mean is that your bet was settled as a win, however, the winnings have not yet been credited to your account. This is due to a system error, and we are currently checking and fixing the issue."

https://gyazo.com/9a61d6d9677fee5b7cc1f64696db0d9b "Thank you for waiting. We can confirm that your bet was settled as a win. Our technical team is currently reviewing the issue, so please check back later for updates. We sincerely apologize for the incident and for any inconvenience this may have caused."

https://gyazo.com/2b3b26423451f449c799ca04ed763356 "I understand that experiencing an issue and having to wait for a long time can be very frustrating. But please don’t worry, you can trust that the responsible department is working on it. We kindly ask for your patience."

https://gyazo.com/3d32f1927ffc2c9c5f35809702833ebd "Thank you for the information. Your bet has indeed been confirmed by our system and will be settled accordingly when the match ends. Our technical team is analyzing this matter. Rest assured that your bet will be settled fairly and correctly."

Today, they said this : https://gyazo.com/12f43eb1fef17f8fef8df206486600d6
"Thank you for your patience. We have just received the latest update from our technical team regarding your bet.
Our team confirmed that your bet was successfully recorded on our side; however, the game provider did not register this bet in their system. Due to this discrepancy, the provider rejected the payout and did not return the winnings for this bet.

Since the provider officially refused to acknowledge the result, we can only refund your original stake back to your account. Unfortunately, we are unable to credit any winnings from this bet.

We sincerely apologize for this incident. As the provider refused to consider the bet as a win, we are required to follow their official decision.
We appreciate your understanding and apologize for any inconvenience caused."

Additional Notes:
This is the bet in question: https://gyazo.com/da1a7c9bc17e4a5aeab7d9f74d9b4bbb. As you can see, the bet is registered and settled on the site. However i have not been paid. Now, to convice you all i am telling the truth i will be sharing my entire betting history since saturday, and if you do the math from my initial deposit to my current balance, you will see that they have indeed not paid the bet.
https://gyazo.com/cd4ce0326d665bf511d433e8b69c764d
https://gyazo.com/45fe0b4abbc0509f5b9f1c12e8e3c606

Current balance: https://gyazo.com/2fa1d878a0295408847bfeac6a9cc84b

Now if you do the math correctly, excluding the match they didn't pay(first screenshot, third game from the bottom parivision vs og odd 4.08) you will notice i am missing around 583€.

I think this is unnacceptable. It isn't my fault that there was an issue with the provider or whatever. And i shouldn't be the one penalized for someone else's mistake.

This is hilarious. There needs to be a hall of fame of sportsbook's excuses. This would be on top followed by Value Betting.

[2UP.io]

Dear T1HGO,

I hope you’re doing well. I’m a senior member of the trading team at 2UP.io, and I’ve personally reviewed your case in detail. After verifying the records with our technical team, I can confirm that your stake was indeed refunded — twice — following our investigation.

The first refund was processed automatically on 2025-11-15 17:33:19, and the second was issued manually on 2025-11-16 23:30:48 this was a human error on our part as it was only meant to be returned once. This resulted in a $219.38 USD risk-free profit from a bet that had not been registered on our side.
In situations where a bet is not properly registered, the industry standard — which we follow — is to refund the stake to avoid any confusion or disputes. I understand you’re quite familiar with betting operations, so I trust this explanation provides some clarity.

I also noticed that you continued to place an additional 20 bets afterwards, which suggests that you were comfortable resuming play once the issue had been resolved. We truly value players like you and, in fact, were in the process of considering you for our VIP program.

I genuinely wish this matter had been brought directly to our Customer Support or Sportsbook department, where it could have been resolved more quickly and privately. Please know that we’re always ready to assist — and you can request to be connected directly to the sportsbook team if needed.

Due to GDPR and data protection requirements, I’m unable to go into further detail publicly, as safeguarding both our players’ and platform’s information is of utmost importance to us.

Thank you for your understanding, and I wish you the very best of luck with your Dota bets and future winnings.
Warm regards,

The Trading Team
2UP.io

[memehunter]

After verifying the records with our technical team, I can confirm that your stake was indeed refunded — twice — following our investigation.
The first refund was processed automatically on 2025-11-15 17:33:19, and the second was issued manually on 2025-11-16 23:30:48 this was a human error on our part as it was only meant to be returned once. This resulted in a $219.38 USD risk-free profit from a bet that had not been registered on our side.

lol so OP get instant refund (of original stake) and a second refund on 2025-11-16 23:30:48 ? OP you should have told us this info.

I also noticed that you continued to place an additional 20 bets afterwards, which suggests that you were comfortable resuming play once the issue had been resolved.

Every case is different. He might be comfortable playing on your platform despite the individual issue but that does not mean he is OK with the decision made on that specific matter. OP is continuing play or he is in the profit does not mean anything. Some time it is not about the overall trust but an individual unavoidable instance and your take on it.

This is hilarious. There needs to be a hall of fame of sportsbook's excuses. This would be on top followed by Value Betting.

I thought on the similar lines but as the case progresses with the following details I am inclined to believe otherwise,
1.) Stake was instantly returned to OP in seconds after placing bet.
2.) He hide the info about instant refund and extra manual refund (which he should have returned).
The argument that if OP would have lost than no refund (mine argument) is not sound as he got the instant refund after placing the bet.
The only argument for OP is the bet slip which was there even after the bet was cancelled (@holydarkness's argument), which is not a big deal. Although I agree that there must be some pop-up or notification to OP by the casino.  

[T1HGO]

Dear T1HGO,

I hope you’re doing well. I’m a senior member of the trading team at 2UP.io, and I’ve personally reviewed your case in detail. After verifying the records with our technical team, I can confirm that your stake was indeed refunded — twice — following our investigation.

The first refund was processed automatically on 2025-11-15 17:33:19, and the second was issued manually on 2025-11-16 23:30:48 this was a human error on our part as it was only meant to be returned once. This resulted in a $219.38 USD risk-free profit from a bet that had not been registered on our side.
In situations where a bet is not properly registered, the industry standard — which we follow — is to refund the stake to avoid any confusion or disputes. I understand you’re quite familiar with betting operations, so I trust this explanation provides some clarity.

I also noticed that you continued to place an additional 20 bets afterwards, which suggests that you were comfortable resuming play once the issue had been resolved. We truly value players like you and, in fact, were in the process of considering you for our VIP program.

I genuinely wish this matter had been brought directly to our Customer Support or Sportsbook department, where it could have been resolved more quickly and privately. Please know that we’re always ready to assist — and you can request to be connected directly to the sportsbook team if needed.

Due to GDPR and data protection requirements, I’m unable to go into further detail publicly, as safeguarding both our players’ and platform’s information is of utmost importance to us.

Thank you for your understanding, and I wish you the very best of luck with your Dota bets and future winnings.
Warm regards,

The Trading Team
2UP.io

Hello, 2up.io Representative.

I would really like for you to stop spreading false information. First it was the refund within seconds, now it's that the bet was refunded twice. That is false, and i am gonna debunk it once again.

As i provided on my initial post, i have posted my entire betting history and challenged people, to do the maths, and see if the balance checks out or not. I just did it myself. You claim the refunds were given at 15th and 16th. All of my screenshots taken of betting history and current balance were taken on 17th of november 3pm local time. By then according to your information, both refunds would have been handed by the time i took all the screenshots.

Now into the math of it. For anyone interested if you want to check it for yourself i will now tell you how to do the math if you're interested.

1. The starting point is the deposit which was 0.00975537(which at the time was 800€, right now is 772). So let's start with a base of 800€.

2. Open calculator and add and subtract every bet i posted, EXCLUDING THE PROBLEMATIC BET! so just ignore the third bet from the bottom(OG vs parivision with 4,08 odds).

3. After you're done adding and subtracting the bet settlements, go back again, and subtract the bet stake for every win. examle: The first bet OG vs Parivision odds 3,80, paid 716€, now subtract 188 from that so, 716-188. Apply this method to every won bet. (Paid winnings-bet stake).

And the result should be roughly the same as the current balance i provided.

And there you have it, the power of mathematics.

So, there was no double refund, there was one refund.

Aditionally, i did not place 20 bets afterwards. I placed exactly 7 bets afterwards. Not even close to 20. I don't know why lie about such a irrelevant thing. But here it is: https://gyazo.com/f295fb11ef2cdf776e68c4cd7ce04668

The only thing i am interested in, is fairness and having my bet paid.

Edit: For any funster trying to doubt me again i will also be providing proof i took the balance screenshot at the date i claim. https://gyazo.com/d7bbc8984db0e51fc211b6782df0068e

[T1HGO]

After verifying the records with our technical team, I can confirm that your stake was indeed refunded — twice — following our investigation.
The first refund was processed automatically on 2025-11-15 17:33:19, and the second was issued manually on 2025-11-16 23:30:48 this was a human error on our part as it was only meant to be returned once. This resulted in a $219.38 USD risk-free profit from a bet that had not been registered on our side.

lol so OP get instant refund (of original stake) and a second refund on 2025-11-16 23:30:48 ? OP you should have told us this info.

I also noticed that you continued to place an additional 20 bets afterwards, which suggests that you were comfortable resuming play once the issue had been resolved.

Every case is different. He might be comfortable playing on your platform despite the individual issue but that does not mean he is OK with the decision made on that specific matter. OP is continuing play or he is in the profit does not mean anything. Some time it is not about the overall trust but an individual unavoidable instance and your take on it.

This is hilarious. There needs to be a hall of fame of sportsbook's excuses. This would be on top followed by Value Betting.

I thought on the similar lines but as the case progresses with the following details I am inclined to believe otherwise,
1.) Stake was instantly returned to OP in seconds after placing bet.
2.) He hide the info about instant refund and extra manual refund (which he should have returned).
The argument that if OP would have lost than no refund (mine argument) is not sound as he got the instant refund after placing the bet.
The only argument for OP is the bet slip which was there even after the bet was cancelled (@holydarkness's argument), which is not a big deal. Although I agree that there must be some pop-up or notification to OP by the casino.  

I don't even know what to tell you tbh. LOL

[memehunter]

I don't even know what to tell you tbh. LOL

My post was made after the reconfirmation from the casino regarding your case. I can see that you are denying claims made by casino, let's wait for the further response from the casino.
You don't have to tell me anything. This case is getting more weirder after every post. If casino is lying about dual refund/instant refund, it will be quite bad, and I am afraid simple sorry would not be enough. Same for you.

[Rating Place]

Dear T1HGO,

I hope you’re doing well. I’m a senior member of the trading team at 2UP.io, and I’ve personally reviewed your case in detail. After verifying the records with our technical team, I can confirm that your stake was indeed refunded — twice — following our investigation.

The first refund was processed automatically on 2025-11-15 17:33:19, and the second was issued manually on 2025-11-16 23:30:48 this was a human error on our part as it was only meant to be returned once. This resulted in a $219.38 USD risk-free profit from a bet that had not been registered on our side.
In situations where a bet is not properly registered, the industry standard — which we follow — is to refund the stake to avoid any confusion or disputes. I understand you’re quite familiar with betting operations, so I trust this explanation provides some clarity.

I also noticed that you continued to place an additional 20 bets afterwards, which suggests that you were comfortable resuming play once the issue had been resolved. We truly value players like you and, in fact, were in the process of considering you for our VIP program.

I genuinely wish this matter had been brought directly to our Customer Support or Sportsbook department, where it could have been resolved more quickly and privately. Please know that we’re always ready to assist — and you can request to be connected directly to the sportsbook team if needed.

Due to GDPR and data protection requirements, I’m unable to go into further detail publicly, as safeguarding both our players’ and platform’s information is of utmost importance to us.

Thank you for your understanding, and I wish you the very best of luck with your Dota bets and future winnings.
Warm regards,

The Trading Team
2UP.io

It’s appreciated that you come in to this thread to answer the complaint. The thing I disagree with is your comment on industry standard. If a player places a bet and receives confirmation that it was accepted, then the wager is good. There are some cases such as a bad line where the wager would be void. In this case in question, the industry standard is to pay out winnings. I’m assuming the player received confirmation after placing the bet and that no cancellation happened before the start of the match.

[T1HGO]

I don't even know what to tell you tbh. LOL

My post was made after the reconfirmation from the casino regarding your case. I can see that you are denying claims made by casino, let's wait for the further response from the casino.
You don't have to tell me anything. This case is getting more weirder after every post. If casino is lying about dual refund/instant refund, it will be quite bad, and I am afraid simple sorry would not be enough. Same for you.

It's not a matter of "if" i literally provided proof, and told you how to reach it by yourself.
I am here providing every piece of information and evidence i can, and the representative gets here with a single false statement and you instantly claim i hid information.


As i don't know how to quote, i will be quoting this funny thing.

"lol so OP get instant refund (of original stake) and a second refund on 2025-11-16 23:30:48 ? OP you should have told us this info."

When i literally showed you as a direct reply, chat logs from me talking about how i had just received the refund but not the winnings, taken 22 hours after the chat had taken place. Insane how it takes one persons false claim to overwhelm all the evidence and effort i've put into this.

[rohang]

This thread is getting weirder and more hilarious by every comment

2up keeps insisting OP got refund not once but TWICE
Meanwhile OP says he didnt get it ONCE

Dear T1HGO,

I hope you’re doing well. I’m a senior member of the trading team at 2UP.io,
I genuinely wish this matter had been brought directly to our Customer Support or Sportsbook department, where it could have been resolved more quickly and privately. Please know that we’re always ready to assist — and you can request to be connected directly to the sportsbook team if needed.

Come on now,lets be real.
if OP took this up with CS , they would have said something like "you already got the refund, nothing more can be done. Is there anything else we can help you with ?"

And then if OP kept asking they wouldve banned him from chat and/or stopped replying to emails.
Issues like this are almost NEVER solved by normal CS routes

[Rating Place]

I don't even know what to tell you tbh. LOL

My post was made after the reconfirmation from the casino regarding your case. I can see that you are denying claims made by casino, let's wait for the further response from the casino.
You don't have to tell me anything. This case is getting more weirder after every post. If casino is lying about dual refund/instant refund, it will be quite bad, and I am afraid simple sorry would not be enough. Same for you.

It's not a matter of "if" i literally provided proof, and told you how to reach it by yourself.
I am here providing every piece of information and evidence i can, and the representative gets here with a single false statement and you instantly claim i hid information.


As i don't know how to quote, i will be quoting this funny thing.

"lol so OP get instant refund (of original stake) and a second refund on 2025-11-16 23:30:48 ? OP you should have told us this info."

When i literally showed you as a direct reply, chat logs from me talking about how i had just received the refund but not the winnings, taken 22 hours after the chat had taken place. Insane how it takes one persons false claim to overwhelm all the evidence and effort i've put into this.

as others have pointed out, this is getting confusing. Did they cancel the bet before the match started?

[memehunter]

Insane how it takes one persons false claim to overwhelm all the evidence and effort i've put into this.

You have some stake in the story (might be well deserved) but I do not, in fact no one here who is actively participating in the thread except the casino in question. We act on the basis of info presented before us. If you look at my first post in your thread you will notice a different tone compared to right now, does this tell you something?
After that casino provided some info and I told you to confirm via SS if the refund was instant or not and you said it was impossible for you to do that. Casino's rep pretty confidently reconfirmed the details so after your rebuttal we should wait for casino's response.
Going through your SS and matching every TX is not absolute proof. Just make a video logging in your account and record every tx while refreshing few times. You should have done that before hand as a more convincing proof.        

[T1HGO]

This thread is getting weirder and more hilarious by every comment

2up keeps insisting OP got refund not once but TWICE
Meanwhile OP says he didnt get it ONCE

Dear T1HGO,

I hope you’re doing well. I’m a senior member of the trading team at 2UP.io,
I genuinely wish this matter had been brought directly to our Customer Support or Sportsbook department, where it could have been resolved more quickly and privately. Please know that we’re always ready to assist — and you can request to be connected directly to the sportsbook team if needed.

Come on now,lets be real.
if OP took this up with CS , they would have said something like "you already got the refund, nothing more can be done. Is there anything else we can help you with ?"

And then if OP kept asking they wouldve banned him from chat and/or stopped replying to emails.
Issues like this are almost NEVER solved by normal CS routes

I never said i didn't get a refund. I did get a refund of 198€, which was the value i placed the bet. I do deny however getting 2 refunds as 2up.io agent stated.

I don't even know what to tell you tbh. LOL

My post was made after the reconfirmation from the casino regarding your case. I can see that you are denying claims made by casino, let's wait for the further response from the casino.
You don't have to tell me anything. This case is getting more weirder after every post. If casino is lying about dual refund/instant refund, it will be quite bad, and I am afraid simple sorry would not be enough. Same for you.

It's not a matter of "if" i literally provided proof, and told you how to reach it by yourself.
I am here providing every piece of information and evidence i can, and the representative gets here with a single false statement and you instantly claim i hid information.


As i don't know how to quote, i will be quoting this funny thing.

"lol so OP get instant refund (of original stake) and a second refund on 2025-11-16 23:30:48 ? OP you should have told us this info."

When i literally showed you as a direct reply, chat logs from me talking about how i had just received the refund but not the winnings, taken 22 hours after the chat had taken place. Insane how it takes one persons false claim to overwhelm all the evidence and effort i've put into this.

as others have pointed out, this is getting confusing. Did they cancel the bet before the match started?

I don't know where you got the idea the bet was canceled from. The bet is in my betting history, and shows as settled and paid. As i showed on my initial post. I simply did not receive the winnings. Just the ONE refund.

[rohang]

This thread is getting weirder and more hilarious by every comment

2up keeps insisting OP got refund not once but TWICE
Meanwhile OP says he didnt get it ONCE

Dear T1HGO,

I hope you’re doing well. I’m a senior member of the trading team at 2UP.io,
I genuinely wish this matter had been brought directly to our Customer Support or Sportsbook department, where it could have been resolved more quickly and privately. Please know that we’re always ready to assist — and you can request to be connected directly to the sportsbook team if needed.

Come on now,lets be real.
if OP took this up with CS , they would have said something like "you already got the refund, nothing more can be done. Is there anything else we can help you with ?"

And then if OP kept asking they wouldve banned him from chat and/or stopped replying to emails.
Issues like this are almost NEVER solved by normal CS routes

I never said i didn't get a refund. I did get a refund of 198€, which was the value i placed the bet. I do deny however getting 2 refunds as 2up.io agent stated.

Yea, i meant the instant refund. You got if AFTER 2 days or whatever right ?

[T1HGO]

This thread is getting weirder and more hilarious by every comment

2up keeps insisting OP got refund not once but TWICE
Meanwhile OP says he didnt get it ONCE

Dear T1HGO,

I hope you’re doing well. I’m a senior member of the trading team at 2UP.io,
I genuinely wish this matter had been brought directly to our Customer Support or Sportsbook department, where it could have been resolved more quickly and privately. Please know that we’re always ready to assist — and you can request to be connected directly to the sportsbook team if needed.

Come on now,lets be real.
if OP took this up with CS , they would have said something like "you already got the refund, nothing more can be done. Is there anything else we can help you with ?"

And then if OP kept asking they wouldve banned him from chat and/or stopped replying to emails.
Issues like this are almost NEVER solved by normal CS routes

I never said i didn't get a refund. I did get a refund of 198€, which was the value i placed the bet. I do deny however getting 2 refunds as 2up.io agent stated.

Yea, i meant the instant refund. You got if AFTER 2 days or whatever right ?

That is correct.

[T1HGO]

Insane how it takes one persons false claim to overwhelm all the evidence and effort i've put into this.

You have some stake in the story (might be well deserved) but I do not, in fact no one here who is actively participating in the thread except the casino in question. We act on the basis of info presented before us. If you look at my first post in your thread you will notice a different tone compared to right now, does this tell you something?
After that casino provided some info and I told you to confirm via SS if the refund was instant or not and you said it was impossible for you to do that. Casino's rep pretty confidently reconfirmed the details so after your rebuttal we should wait for casino's response.
Going through your SS and matching every TX is not absolute proof. Just make a video logging in your account and record every tx while refreshing few times. You should have done that before hand as a more convincing proof.        

I literally gave you the method to check for yourself if i'm telling the truth or not.
The dates don't match what they claim, the math prove i'm right. What else is there to even question.
As for the change of tone, i don't even know what you're talking about, or how is it even relevant to the discussion to be mentioned.

[T1HGO]

I went ahead and did the maths for the lazier people, now all you have to do is confirm it is right.

https://gyazo.com/710494e5f0a07f8b63e13f034301aa43
This is all the bets placed and settled wins and losses

https://gyazo.com/339e4eb30db9b520aa0815d9790e1689
This is subtracting the stake value from the won bets, since the true value is always calculated by subtracting the stake ammount.

https://gyazo.com/346399a6991dc824655ce7125c71b3e1
The full math, feel free to confirm with betting history i provided in my initial comment.

https://gyazo.com/2fa1d878a0295408847bfeac6a9cc84b
And this is the balance i had at the time 17th november 3pm.


So i ask, where is that double refund? 2up.io agent talks like i even walked out of this winning. EVEN if this was true that i got a double refund(which i just proved it's not true with basic math) i would still be owed 0,00468btc(368€).

Neither double refund or paid winnings. And i'm not interested in double refunds or human errors, i am only interested in what i won fairly.

[holydarkness]

OP, with no intention to question your narrative, rather to collect as many information as can be collected before drawing conclusion, perhaps it's a good idea to provide your transaction history as well, to show that there were no fund getting out [withdrawn] from the account that will contribute to a factor in the calculation.

And, 2UP.io, same as you too, with no intention to question your narrative, and so on and so on, perhaps it's a good idea to show us the log of those double refund?

[T1HGO]

OP, with no intention to question your narrative, rather to collect as many information as can be collected before drawing conclusion, perhaps it's a good idea to provide your transaction history as well, to show that there were no fund getting out [withdrawn] from the account that will contribute to a factor in the calculation.

And, 2UP.io, same as you too, with no intention to question your narrative, and so on and so on, perhaps it's a good idea to show us the log of those double refund?

Here it is
https://gyazo.com/fc7e3d5ef707ad354779757c4cc0f8c2

But even if i had withdrawn or deposited, the math would not match.