Rollbit blocked my withdrawal saying I have “multiple accounts” – I only have ON

[tjaraujo1]

Hello everyone,

I’m posting here because my withdrawal on Rollbit has been blocked for several days without any real explanation.

My account is fully KYC-verified. I submitted all ID documents, address proof, and verification selfies. Everything was approved.

However, when I tried to withdraw, Rollbit suddenly claimed that I “need to clarify other accounts,” which makes no sense because I only have ONE Rollbit account. I have never created or used any other account.

I contacted support through live chat and email, but after asking for more documents (which I provided), they completely stopped responding. My withdrawal remains stuck and pending.

I have used Rollbit before and made multiple withdrawals without issues. This is the first time something like this happened.

I’m posting here hoping someone from Rollbit sees this or if anyone in the community has dealt with the same situation and found a solution.
I can provide screenshots, timestamps, transaction IDs, and proof that I have only one account if needed.

This situation is extremely frustrating and feels unfair. Any help, guidance, or visibility is appreciated.

Thank you.Hello everyone,

I’m posting here because my withdrawal on Rollbit has been blocked for several days without any real explanation.

My account is fully KYC-verified. I submitted all ID documents, address proof, and verification selfies. Everything was approved.

However, when I tried to withdraw, Rollbit suddenly claimed that I “need to clarify other accounts,” which makes no sense because I only have ONE Rollbit account. I have never created or used any other account.

I contacted support through live chat and email, but after asking for more documents (which I provided), they completely stopped responding. My withdrawal remains stuck and pending.

I have used Rollbit before and made multiple withdrawals without issues. This is the first time something like this happened.

I’m posting here hoping someone from Rollbit sees this or if anyone in the community has dealt with the same situation and found a solution.
I can provide screenshots, timestamps, transaction IDs, and proof that I have only one account if needed.

This situation is extremely frustrating and feels unfair. Any help, guidance, or visibility is appreciated.

Thank you.

[julerz12]

-SNIP-

You posted the contents of your post twice.
As for your concern, it's your word against the casino, and we can't really judge who's telling the right one.
Perhaps you used a shared network, maybe one of your "friends" uses your network to log in to Rollbit as well. That might flag both of you as multi-accounts since you'll have the same IP address.

What you can try and do is send them a private message in their forum account here: https://bitcointalk.org/index.php?action=profile;u=3067300
Although I doubt that it'll get noticed since they're already inactive since last year.

You can also try and post your concern in their own thread here: https://bitcointalk.org/index.php?topic=5326640
Maybe one of their reps still lurks in this forum and will see your complaint.

You may also try and file a complaint through CasinoGuru here: https://casino.guru/rollbit-casino-review

[The Cryptovator]

I’m posting here because my withdrawal on Rollbit has been blocked for several days without any real explanation.

My account is fully KYC-verified. I submitted all ID documents, address proof, and verification selfies. Everything was approved.

However, when I tried to withdraw, Rollbit suddenly claimed that I “need to clarify other accounts,” which makes no sense because I only have ONE Rollbit account. I have never created or used any other account.

By hearing from one side, we can't judge anything right now. Are you sure you haven't abused the casino? Because when you raise an allegation, the casino team would provide something that shows you are abusing their system by creating multiple accounts. Verifying KYC doesn't mean your account is safe anyway or doesn't prove you haven't abused the casino. Also, you should attach some documents about your account that could be publicly posted and not break your privacy.

I will advise Rollbit to provide some explanation and evidence here that the account is connected and abuses the system. It seems allegations against you have been rising, so you have to solve these kinds of issues. Otherwise these types of allegations would hurt your reputation unless you solve it. Please provide some info that proves users have connected accounts, of course if the information doesn't break the privacy.

[holydarkness]

I've brushed it somewhere, quite a long time ago, that I'm too lazy to dig it up and quote myself, so I'll just explain again.

Rollbit utilize an approach to handle each dispute their player have by channeling them all into one department: their compliance. To invite the player to raise the dispute, as well as to get their compliance to inspect the account and address the issue, they send a uniform message, regardless of the actual breach of ToS you do [or didn't do]: multi-acc detection.

Hope that clarify things.

[Bitcoin_Arena]

I've brushed it somewhere, quite a long time ago, that I'm too lazy to dig it up and quote myself, so I'll just explain again.

Rollbit utilize an approach to handle each dispute their player have by channeling them all into one department: their compliance. To invite the player to raise the dispute, as well as to get their compliance to inspect the account and address the issue, they send a uniform message, regardless of the actual breach of ToS you do [or didn't do]: multi-acc detection.

Hope that clarify things.

This?

I think it'll be useless at this point, for me to reach Razer with OP's username. What OP showed is the textbook template of Rollbit's default response that needs to be refined [a dire need, if I may add my personal opinion]. Reaching Razer with this case will only send me a predictable answer to "please ask the player to write to compliance@rollbit.com."

So, OP, just write to compliance@rollbit.com, then wait for a couple of days or weeks. When you got a reply from them asking for your general info and consent, that'll indicate that your case is in their queue.

I still wonder why they are not just straight forward with those who complain. If there is a dispute regarding multiple accounts, why keep them running in circles instead of just telling them to write to compliance straight up

[holydarkness]

I've brushed it somewhere, quite a long time ago, that I'm too lazy to dig it up and quote myself, so I'll just explain again.

Rollbit utilize an approach to handle each dispute their player have by channeling them all into one department: their compliance. To invite the player to raise the dispute, as well as to get their compliance to inspect the account and address the issue, they send a uniform message, regardless of the actual breach of ToS you do [or didn't do]: multi-acc detection.

Hope that clarify things.

This?

I think it'll be useless at this point, for me to reach Razer with OP's username. What OP showed is the textbook template of Rollbit's default response that needs to be refined [a dire need, if I may add my personal opinion]. Reaching Razer with this case will only send me a predictable answer to "please ask the player to write to compliance@rollbit.com."

So, OP, just write to compliance@rollbit.com, then wait for a couple of days or weeks. When you got a reply from them asking for your general info and consent, that'll indicate that your case is in their queue.

I still wonder why they are not just straight forward with those who complain. If there is a dispute regarding multiple accounts, why keep them running in circles instead of just telling them to write to compliance straight up

There was a more lengthy and gentle explanation than that, but that above will do, LMAO.

About why they can't just "straight forward", uhh, it's a headache of explanation, but Razer explained it back then to me, I think about five or six complaints later after he explained to me the reason they "withdraw themselves from the forum". Summarized, it's a blanket statement with some basis that [arguably] hold some truth to it. It'll urge players to write to compliance, and compliance will then sort things out according to the exact violation the player did.

I've tried to get Razer to get his compliance team to make a more tailored and personal "invitation" and "closing statement" too, I'm giving up on that.