Ok sir
Can i get help from here or not
Well, I can't give my words with 100% certainty, as I'm currently have to make-do with a contact from different department to handle fiat instead of dealing with someone from fiat themselves, thus interdepartment lag and errors may happen. Can you get help here or not? I am giving my best to sort your situation out with what I have in my reach. But feel free to try other means of resolution if you want to.
Hello sir …?
Hi, sorry, I think I miss to give you the memo. As per last Wednesday [14th January], the new spare contact who replace my years-long standing contact who has to take an emergency personal leave for very long time, made a call to cease from getting me to bridge cases with BC. They will handle things internally and as such, I unfortunatelly can't assist you any longer as I am stonewalled.
My hands are tied here [believe me, I've try to reach several contacts to overturn this decision, to no avail] I hope you can find other means of resolution.