Coincasino.com - Refusal to Honor Promised Refund After Proven RG Breach

[Catchedfis]

What happened: Coincasino.com has engaged in dishonest practices by failing to honor a refund settlement they publicly agreed to after a formal dispute process.

The core issue is a systemic failure to enforce my self-exclusion policy due to a gambling addiction. Despite being formally self-excluded, I was repeatedly allowed to create and fully verify multiple duplicate accounts using the identical official government ID card and personal details (Name, DOB). This demonstrates a gross breach of responsible gambling duties.

This violation was investigated and confirmed by CasinoGuru, who ruled in my favor. During the dispute, a representative from Coincasino.com publicly acknowledged the failure and promised: "a full refund for the deposits made on the second account will be issued."

Despite this clear public commitment, Coincasino.com has failed to process the full refund amount. They have stopped replying to all emails and ceased cooperation on the official CasinoGuru complaint thread, effectively refusing to pay the agreed-upon settlement. This constitutes a fraudulent breach of contract and an attempt to withhold funds gained through negligent practices.

Scammers Profile Link: Coincasino.com does not use individual profiles on this forum. Their official site and representative on CasinoGuru are the responsible parties.

Reference Link: Official CasinoGuru Complaint Link (Proof of Violation, Casino Admission, and Settlement Promise): https://casinoguru-en.com/complaints/coincasino-com-player-was-able-to-create-multiple

Amount Scammed: The net financial loss on the specific secondary account is €6,516.49. The total required refund for all deposits across all duplicate accounts opened due to their negligence exceeds this figure.

Payment Method: Cryptocurrency (Various coin deposits via common crypto wallet).

Proof of Payment: I possess full deposit and withdrawal transaction logs/hashes proving the transfers to and from the casino's deposit addresses, which can be provided privately to the dispute resolution team.

PM/Chat Logs: I have extensive email logs showing the casino's support team ignored multiple self-exclusion requests and follow-up demands for the refund. All communication failure details are documented within the linked CasinoGuru case.

Additional Notes: Coincasino.com operates under the Anjouan Gaming seal. I am actively escalating this issue to their licensing body. This case is not about simple loss; it is about a casino's systemic negligence leading to financial harm for a self-excluded individual, followed by an unethical refusal to pay a publicly promised settlement. Users should be warned that this casino fails to protect vulnerable players and will abandon communication when held accountable.

[yahoo62278]

I'm not disputing your claim that they allowed you to make multiple accounts and bypass the self exclusion but I am curious what your reason for this thread is? You could have made complaints well before losing $6000+ but you chose not to until you lost whatever amount across multiple accounts. What if you had won? Would you give them their money back and say that you cheated the system? I think not. Seems to me like you're a scumbag who lost and now is looking for a loophole to get paid.

With that being said, if a site offers self exclusion they should do exactly that. Don't allow multiple accounts and protect themselves from players like the OP.

[Catchedfis]

I appreciate you acknowledging the core fact: Coincasino.com allowed multiple accounts and bypassed self-exclusion. Since you concede this, we must focus on the resulting legal liability of the casino, as this is the only relevant factor in a formal dispute.

1. The Legal Principle: The Contract Was Invalid From the Start
Your assumption—that I would keep the money if I won—is irrelevant because the entire premise of the gaming was illegal under their own licensing terms. When a casino breaches a self-exclusion, the entire betting contract is null and void from the moment the deposit was accepted.

• Casino's Absolute Duty: The casino's regulatory duty is absolute: prevent the deposits. They failed this duty catastrophically by validating the same ID card repeatedly.
• The Outcome: Because the contract was invalid from the beginning, the player (myself) is legally entitled to the return of the full deposit sum. The concept of "cheating the system" does not apply; the casino is liable for operating outside their regulatory framework.

2. The Practical Reality: They Blocked the Winnings
To directly address your speculative "what if you had won?" scenario, Coincasino ensured that this was a heads-we-win, tails-you-lose situation:

• Winnings Blocked: When I had winnings on a duplicate account, I was explicitly prevented from making any withdrawal.
• The Trap: Had I won a large amount, the casino would have used their own verification failure (the duplicate/self-excluded status) to confiscate the winnings, while only acknowledging the initial deposits.

In short, the casino's systemic failure guaranteed that they profited from my losses, but they would have blocked any attempt to profit from my wins. They allowed the deposits because they knew their KYC failure created a perfect excuse to deny any payout.

3. Proof of Liability and Refusal to Pay
This isn't a speculative thread about "scumbags" and loopholes; it's an action thread about a casino refusing to honor a proven debt:

• The violation was admitted by the casino during the CasinoGuru complaint process.
• They publicly promised a refund on the official thread.
• They are now refusing to pay the agreed-upon amount and have stopped communicating on all channels.

This shift from systemic failure to outright refusal to settle a proven debt is the definition of financial dishonesty and warrants this public exposure. The casino's failure to enforce self-exclusion is the root cause of the entire financial loss.

[yahoo62278]

I appreciate you acknowledging the core fact: Coincasino.com allowed multiple accounts and bypassed self-exclusion. Since you concede this, we must focus on the resulting legal liability of the casino, as this is the only relevant factor in a formal dispute.

1. The Legal Principle: The Contract Was Invalid From the Start
Your assumption—that I would keep the money if I won—is irrelevant because the entire premise of the gaming was illegal under their own licensing terms.

Irrelevant according to the law maybe, but relevant to showing what kind of person you are. You have an addiction and instead of looking for ways to better yourself you are looking for a way to get money back to feed your addiction.

Regardless of my opinion of your morals, good luck getting your money back. They have a REP here that you can try to send a message to. They haven't been online since September but maybe they'll get an email and come respond.

If you are able to get your refund, I hope you get help instead of gambling it away.