Coincasino.com - Refusal to Honor Promised Refund After Proven RG Breach

[Catchedfis]

What happened: Coincasino.com has engaged in dishonest practices by failing to honor a refund settlement they publicly agreed to after a formal dispute process.

The core issue is a systemic failure to enforce my self-exclusion policy due to a gambling addiction. Despite being formally self-excluded, I was repeatedly allowed to create and fully verify multiple duplicate accounts using the identical official government ID card and personal details (Name, DOB). This demonstrates a gross breach of responsible gambling duties.

This violation was investigated and confirmed by CasinoGuru, who ruled in my favor. During the dispute, a representative from Coincasino.com publicly acknowledged the failure and promised: "a full refund for the deposits made on the second account will be issued."

Despite this clear public commitment, Coincasino.com has failed to process the full refund amount. They have stopped replying to all emails and ceased cooperation on the official CasinoGuru complaint thread, effectively refusing to pay the agreed-upon settlement. This constitutes a fraudulent breach of contract and an attempt to withhold funds gained through negligent practices.

Scammers Profile Link: Coincasino.com does not use individual profiles on this forum. Their official site and representative on CasinoGuru are the responsible parties.

Reference Link: Official CasinoGuru Complaint Link (Proof of Violation, Casino Admission, and Settlement Promise): https://casinoguru-en.com/complaints/coincasino-com-player-was-able-to-create-multiple

Amount Scammed: The net financial loss on the specific secondary account is €6,516.49. The total required refund for all deposits across all duplicate accounts opened due to their negligence exceeds this figure.

Payment Method: Cryptocurrency (Various coin deposits via common crypto wallet).

Proof of Payment: I possess full deposit and withdrawal transaction logs/hashes proving the transfers to and from the casino's deposit addresses, which can be provided privately to the dispute resolution team.

PM/Chat Logs: I have extensive email logs showing the casino's support team ignored multiple self-exclusion requests and follow-up demands for the refund. All communication failure details are documented within the linked CasinoGuru case.

Additional Notes: Coincasino.com operates under the Anjouan Gaming seal. I am actively escalating this issue to their licensing body. This case is not about simple loss; it is about a casino's systemic negligence leading to financial harm for a self-excluded individual, followed by an unethical refusal to pay a publicly promised settlement. Users should be warned that this casino fails to protect vulnerable players and will abandon communication when held accountable.

[yahoo62278]

I'm not disputing your claim that they allowed you to make multiple accounts and bypass the self exclusion but I am curious what your reason for this thread is? You could have made complaints well before losing $6000+ but you chose not to until you lost whatever amount across multiple accounts. What if you had won? Would you give them their money back and say that you cheated the system? I think not. Seems to me like you're a scumbag who lost and now is looking for a loophole to get paid.

With that being said, if a site offers self exclusion they should do exactly that. Don't allow multiple accounts and protect themselves from players like the OP.

[Catchedfis]

I appreciate you acknowledging the core fact: Coincasino.com allowed multiple accounts and bypassed self-exclusion. Since you concede this, we must focus on the resulting legal liability of the casino, as this is the only relevant factor in a formal dispute.

1. The Legal Principle: The Contract Was Invalid From the Start
Your assumption—that I would keep the money if I won—is irrelevant because the entire premise of the gaming was illegal under their own licensing terms. When a casino breaches a self-exclusion, the entire betting contract is null and void from the moment the deposit was accepted.

• Casino's Absolute Duty: The casino's regulatory duty is absolute: prevent the deposits. They failed this duty catastrophically by validating the same ID card repeatedly.
• The Outcome: Because the contract was invalid from the beginning, the player (myself) is legally entitled to the return of the full deposit sum. The concept of "cheating the system" does not apply; the casino is liable for operating outside their regulatory framework.

2. The Practical Reality: They Blocked the Winnings
To directly address your speculative "what if you had won?" scenario, Coincasino ensured that this was a heads-we-win, tails-you-lose situation:

• Winnings Blocked: When I had winnings on a duplicate account, I was explicitly prevented from making any withdrawal.
• The Trap: Had I won a large amount, the casino would have used their own verification failure (the duplicate/self-excluded status) to confiscate the winnings, while only acknowledging the initial deposits.

In short, the casino's systemic failure guaranteed that they profited from my losses, but they would have blocked any attempt to profit from my wins. They allowed the deposits because they knew their KYC failure created a perfect excuse to deny any payout.

3. Proof of Liability and Refusal to Pay
This isn't a speculative thread about "scumbags" and loopholes; it's an action thread about a casino refusing to honor a proven debt:

• The violation was admitted by the casino during the CasinoGuru complaint process.
• They publicly promised a refund on the official thread.
• They are now refusing to pay the agreed-upon amount and have stopped communicating on all channels.

This shift from systemic failure to outright refusal to settle a proven debt is the definition of financial dishonesty and warrants this public exposure. The casino's failure to enforce self-exclusion is the root cause of the entire financial loss.

[yahoo62278]

I appreciate you acknowledging the core fact: Coincasino.com allowed multiple accounts and bypassed self-exclusion. Since you concede this, we must focus on the resulting legal liability of the casino, as this is the only relevant factor in a formal dispute.

1. The Legal Principle: The Contract Was Invalid From the Start
Your assumption—that I would keep the money if I won—is irrelevant because the entire premise of the gaming was illegal under their own licensing terms.

Irrelevant according to the law maybe, but relevant to showing what kind of person you are. You have an addiction and instead of looking for ways to better yourself you are looking for a way to get money back to feed your addiction.

Regardless of my opinion of your morals, good luck getting your money back. They have a REP here that you can try to send a message to. They haven't been online since September but maybe they'll get an email and come respond.

If you are able to get your refund, I hope you get help instead of gambling it away.

[Catchedfis]

Has anyone recently managed to establish contact with CoinCasino.com or CoinPoker support channels? They have completely ceased all communication regarding a financial dispute where they owe a refund. They are ignoring both my registered emails and the official CasinoGuru resolution thread. Finding a reliable contact seems impossible.

[God Of Thunder]

Totally agree with what yahoo said.
This is just what casino milking looks like. This is not the first thread we have seen here. I have seen half a dozen cases where the player talks about responsible gambling after they lose money irresponsibly. They use this as a loophole to milk the casinos. They would never return the money if they could have made some profits. They would happily take it and make another deposit later to try again until they go negative, and talk about responsible gambling.

Just ignore these types of players. At least, I do not support them.

[Catchedfis]

Totally agree with what yahoo said.
This is just what casino milking looks like. This is not the first thread we have seen here. I have seen half a dozen cases where the player talks about responsible gambling after they lose money irresponsibly. They use this as a loophole to milk the casinos. They would never return the money if they could have made some profits. They would happily take it and make another deposit later to try again until they go negative, and talk about responsible gambling.

Just ignore these types of players. At least, I do not support them.

Your analysis of what casinos might do is contradicted by the facts of this case. You claim casinos would never return the money, yet the evidence proves otherwise:

Casino Admitted Liability: Coincasino was held liable for its systemic failure to enforce my self-exclusion. This is a regulatory breach, not a moral loophole.

Casino Promised the Refund: Coincasino's support team contacted me on October 24, 2025, and explicitly agreed to the refund: "As we have agreed, we will refund the amount of 3,479.71 USDC, so please provide us the receiving wallet..."

This official email is attached to the thread and proves the casino agreed to pay the refund.

The debate is over. The casino agreed to return the money because they were legally obligated to do so. They are now simply refusing to honor their own written, agreed-upon settlement.

Please address the actual problem: Why is Coincasino refusing to pay the 3,479.71 USDC they formally promised? I will not respond to any further moral judgments—only factual input regarding how to compel this dishonest operator to pay.

[acroman08]

Your analysis of what casinos might do is contradicted by the facts of this case. You claim casinos would never return the money, yet the evidence proves otherwise:
-snip

What are you talking about? Nowhere in God Of Thunder post where mention that the casino will not return the money. What is mentioned is that people like you will not return the money if you made a profit from this incident. Maybe if you didn't use AI to make posts for you, and actually read the comment left to your thread, you would've known God Of Thunder was talking about you and not the casino.

[God Of Thunder]

Your analysis of what casinos might do is contradicted by the facts of this case. You claim casinos would never return the money, yet the evidence proves otherwise:
-snip

What are you talking about? Nowhere in God Of Thunder post where mention that the casino will not return the money. What is mentioned is that people like you will not return the money if you made a profit from this incident. Maybe if you didn't use AI to make posts for you, and actually read the comment left to your thread, you would've known God Of Thunder was talking about you and not the casino.

Some people are too lazy to read and write by themself. They want AI to do everything. But it is disappointing knowing that AI cannot help them wipe their ass after shitting in the toilet. I am sure they want someone to assist with it as well. Unfortunately, that is too personal a thing, and hiring a human won't be a good idea. Anyway, that guy surely misunderstood, and I don't understand what I should tell them. 

They are known as "casino milkers" who exploit the casino's terms and conditions to their own benefit. They create multiple accounts, try to win something from the casino, if they win, there is nothing to talk about. However, if they lose, they talk about resposible gambling.

[Catchedfis]

I appreciate your opinion, but your premise—that I would have kept the winnings—is factually incorrect and ignores the trap the casino set.

I need to clarify this once and for all: Even if I had won a profit, I could never have withdrawn it.

• The Casino's Trap: The casino's failure to enforce self-exclusion allowed me to deposit. However, when I made withdrawals from the duplicate account, the casino placed a freeze on the funds and blocked the withdrawal.
  
• The Inevitable Outcome: Had I won a large amount, the casino would have immediately used the fact that the account was duplicated and the player was self-excluded (the exact failure they caused) to confiscate the winnings and only return the deposited amount.
  

Coincasino created a no-win situation: they kept the losses, and they blocked the wins. They knew the duplicate account setup meant they could deny any payout.

The argument is not about my morals; it is about the casino's proven dishonesty. They admitted their failure and agreed to refund 3,479.71 USDC via email. My fight is simply to force them to honor their own written commitment.

How many cases of winning confiscation due to 'duplicate accounts' do casinos see daily? The idea that a player could truly 'cheat' the casino's flawed system, which always ends up blocking the withdrawals, is laughable. The house always wins.

[Catchedfis]

My complaint on Casino Guru has now been officially archived as "Unresolved" because Coincasino was completely unresponsive to their mediation attempts. Coincasino has also stopped replying to any of my direct emails.

Furthermore, I have reached out to the Anjouan Gaming licensing authority multiple times, but I have not received a single reply.

Does anyone have experience with Anjouan-licensed casinos? Is it normal for the regulator to be completely silent, or is there a specific way to report a licensee for regulatory non-compliance? If anyone knows a direct contact or a better way to escalate this, please let me know.

[noviesol]

My complaint on Casino Guru has now been officially archived as "Unresolved" because Coincasino was completely unresponsive to their mediation attempts. Coincasino has also stopped replying to any of my direct emails.

Furthermore, I have reached out to the Anjouan Gaming licensing authority multiple times, but I have not received a single reply.

Does anyone have experience with Anjouan-licensed casinos? Is it normal for the regulator to be completely silent, or is there a specific way to report a licensee for regulatory non-compliance? If anyone knows a direct contact or a better way to escalate this, please let me know.

Anjouan License is very lax and typically doesnt care about regulation and compliance. It is nearly same as unregulated casino's. The chance of u getting something done is low.