A few weeks ago, we (people in the french section)
realized that Becassine's account had been banned.
So far, she is still waiting.
Do you know when she contacted the recovery team ? From memory, it took about 15 days to get a reply, but it may take longer now.
It's a shame she didn't react sooner, she could have noticed anomalies in her
IP addresses. The most important thing is that she makes sure she has cleaned her PC, because she could lose much more than a forum account.
I will be happy to help, but I don't have much influence over the recovery team.