Criptointercambio Is a SCAM - Exodus Swap

[akmal1984]

Today I wanted to share my experience about Exodus and Ledger implemented third party partner's CriptoIntercambio (CIC) which is a HUGE scam.

Back in march, I swapped $320,000 USDC in mainnet to get it on tron network, but that never happened. Swap ID : enmw4nu8t3qqh1li

Since then, no reply, I'm getting automated replies by e-mail with no real support, their twitter is inactive since 2019 and trustpilot has hundreds of similar situations which brings total reviews to 1 star, I can not understand how this very small (unregulated?) service operates on every of these wallets, It's been more than 7 months now, never heard back of my funds, is someone in same situation? What can I do at this point? I'm not sure what to do with a lawyer yet but I already hired one

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[UPDATE]: I got refunded yesterday after 10 months of being funds held!!! Attached screenshot: https://i.ibb.co/v6r4h6L7/2026-01-06-06-10-20.jpg

For anyone in the same situation, here’s what to do: send a ticket request to their support https://criptointercambio.support/ clearly state that you will involve a lawyer if they do not release your funds. Shortly after I did this, they refunded me. Their service is completely unregulated and appears to be operating illegally in many countries.

[albon]

Can you provide clear evidence for this claim?

$320,000 is an extremely large amount. How could you possess such a sum and not conduct sufficient research beforehand and why didn’t you do it in smaller parts instead of performing the swap all at once? Also, you should know that any third party service used with these wallets should be used with caution and at your own risk. I know it's wrong for these wallets to include such low-profile and unknown exchanges, but they do have a disclaimer.

CriptoIntercambio has a very bad reputation and I've found many scam cases on Reddit. One user even lost 9.5 BTC when using their service and despite submitting KYC and proof of funds, the promised USDT never arrived. See this [link].

[SFR10]

I can not understand how this very small (unregulated?) service operates on every of these wallets, It's been more than 7 months now, never heard back of my funds, is someone in same situation? What can I do at this point? I'm not sure what to do with a lawyer yet but I already hired one

Yes, it's an unregulated one ^{[unfortunately]}... According to Ledger, they're based in Seychelles ^[source] and aren't part of platforms that are trying to apply for a VASP license there ^[source]. With regard to Ledger and other wallets, the main reason why they've integrated such services into their wallets is the fact that they just want a piece of the pie ^{[e.g., Ledger is no longer considered a reputable company]}. I don't want to get your hopes up, but you can ask your lawyer to get in touch with the services that I've mentioned on "this post ^{[it's a long shot, but it's better than nothing]}".

[hugeblack]

Swap ID : enmw4nu8t3qqh1li

I tried searching a little and couldn't find a way to add or verify the Swap ID to https://criptointercambio.com/en. If anyone finds a way, please let us know.
The service has negative reviews^[1]; everyone is complaining, and I don't know why Ledger/Exodus continues to offer it to customers.


[1] https://www.trustpilot.com/review/criptointercambio.com

[rat03gopoh]

I tried searching a little and couldn't find a way to add or verify the Swap ID to https://criptointercambio.com/en. If anyone finds a way, please let us know.

They don't have a user swap ID tracker, and it's best not to navigate or refresh the page before the funds are actually credited, as the transaction ID will change. This is the absurdity of a no login exchange, with no interactive support. I agree that the Leger isalso to blame for this scam operation, as they also receive a share of the profits from each swap.