Bc game scam me they stole my my money

[Sauravpal]

I deposited on BC Game on 16/08/2025 at 12:33:14 PM.
Order ID: F-1840594597336288683.

The deposit remained pending. I waited patiently and provided all required proofs multiple times whenever support asked. Each time, I was only told that the order was “under process.”

I submitted all proofs within the 60-day period, but now that the order has crossed 60 days, support is saying they cannot help because the order is old.

This is not fair.
If I provided all proofs within 60 days and the delay was on BC Game’s side, why should I be denied help now? It feels like support kept the case pending until the 60 days were completed, and only then refused to resolve it.

I am not asking for anything extra—only the credit of my deposited amount or a clear and valid resolution.

Please review this case properly and resolve it. I request a genuine explanation instead of repeating that the order is old.

My bc game uid : 16010528

[acroman08]

Would you mind providing all the conversations that you've had with their support to back up your claims? You said, "I submitted all proofs" Does that mean they asked you for KYC verification? Have they said anything as to what the reason was for the verification? holydarkness might be able to help you get in contact with bc.game's team.

I submitted all proofs within the 60-day period, but now that the order has crossed 60 days, support is saying they cannot help because the order is old.

What did they suggest you do since the order is now old?

[holydarkness]

My contact on Fiat is on leave and I heard it'll be quite a long leave, so I'm currently trying to get their replacement for the time being. Uhh... we'll have to make-do until I get ahold of new fiat contact.

Can you start from the beginning? The screenshot of the conversation and what you've done or didn't do for the entire time being? I am not trying to shift the blame to you here, just trying to have a more immersive understanding of your situation.

[Sauravpal]

My contact on Fiat is on leave and I heard it'll be quite a long leave, so I'm currently trying to get their replacement for the time being. Uhh... we'll have to make-do until I get ahold of new fiat contact.

Can you start from the beginning? The screenshot of the conversation and what you've done or didn't do for the entire time being? I am not trying to shift the blame to you here, just trying to have a more immersive understanding of your situation.

Thank you for explaining the situation, I understand about the fiat contact being on leave.

I’ll explain everything from the beginning in order, clearly:
   1.   On 16/08/2025 at 12:33:14 PM, I made a deposit on BC Game.
Order ID: F-1840594597336288683.
   2.   The deposit went into pending status and was never credited to my balance.
   3.   I contacted BC Game support multiple times. Each time, they asked for proofs (transaction slip, bank details, etc.).
   4.   I provided all the requested proofs within the 60-day period, without delay. I cooperated fully and followed every instruction.
   5.   After submitting proofs, I was repeatedly told that the order was “under process” and to wait.
   6.   During this time, I also emailed BC Game support multiple times, but I did not receive any reply to my emails.
   7.   There was no rejection or issue communicated to me while the order was within 60 days.
   8.   Once the order crossed 60 days, support suddenly said they cannot help anymore because the order is old.

From my side, there was no delay or missing action. I submitted everything on time and kept following up. The delay happened only on the processing side.

I am not trying to blame anyone. I am only requesting a fair review of my case and either:
   •   credit of my deposit, or
   •   a clear and proper explanation of why it cannot be processed.

I will attach the screenshots of conversations and proofs as requested.

Thank you for taking the time to understand my situation.

Screenshot of chatting that i have with bc live support team

https://talkimg.com/image/UtBuWd
https://talkimg.com/image/UtBAC5
https://talkimg.com/image/UtBHYz
https://talkimg.com/image/UtBdrI
https://talkimg.com/image/UtBS82
https://talkimg.com/image/UtBnwc

Screenshot of that mails i have sent them

https://talkimg.com/image/UtBTQZ
https://talkimg.com/image/UtBPWf
https://talkimg.com/image/UtB6rD

https://talkimg.com/image/UtBtY8

[holydarkness]

My contact on Fiat is on leave and I heard it'll be quite a long leave, so I'm currently trying to get their replacement for the time being. Uhh... we'll have to make-do until I get ahold of new fiat contact.

Can you start from the beginning? The screenshot of the conversation and what you've done or didn't do for the entire time being? I am not trying to shift the blame to you here, just trying to have a more immersive understanding of your situation.

Thank you for explaining the situation, I understand about the fiat contact being on leave.

I’ll explain everything from the beginning in order, clearly:
   1.   On 16/08/2025 at 12:33:14 PM, I made a deposit on BC Game.
Order ID: F-1840594597336288683.
   2.   The deposit went into pending status and was never credited to my balance.
   3.   I contacted BC Game support multiple times. Each time, they asked for proofs (transaction slip, bank details, etc.).
   4.   I provided all the requested proofs within the 60-day period, without delay. I cooperated fully and followed every instruction.
   5.   After submitting proofs, I was repeatedly told that the order was “under process” and to wait.
   6.   During this time, I also emailed BC Game support multiple times, but I did not receive any reply to my emails.
   7.   There was no rejection or issue communicated to me while the order was within 60 days.
   8.   Once the order crossed 60 days, support suddenly said they cannot help anymore because the order is old.

From my side, there was no delay or missing action. I submitted everything on time and kept following up. The delay happened only on the processing side.

I am not trying to blame anyone. I am only requesting a fair review of my case and either:
   •   credit of my deposit, or
   •   a clear and proper explanation of why it cannot be processed.

I will attach the screenshots of conversations and proofs as requested.

Thank you for taking the time to understand my situation.

[...]

Thank you for this. I'll try to bring this to my "spare" fiat contact when they assign me one. Yours will be included in "batch 3". Please wait a bit longer, as the spare [that's yet to be assigned and reach me] will need to handle the previous situations before I dump the next issues to their plate.

[Sauravpal]

My contact on Fiat is on leave and I heard it'll be quite a long leave, so I'm currently trying to get their replacement for the time being. Uhh... we'll have to make-do until I get ahold of new fiat contact.

Can you start from the beginning? The screenshot of the conversation and what you've done or didn't do for the entire time being? I am not trying to shift the blame to you here, just trying to have a more immersive understanding of your situation.

Thank you for explaining the situation, I understand about the fiat contact being on leave.

I’ll explain everything from the beginning in order, clearly:
   1.   On 16/08/2025 at 12:33:14 PM, I made a deposit on BC Game.
Order ID: F-1840594597336288683.
   2.   The deposit went into pending status and was never credited to my balance.
   3.   I contacted BC Game support multiple times. Each time, they asked for proofs (transaction slip, bank details, etc.).
   4.   I provided all the requested proofs within the 60-day period, without delay. I cooperated fully and followed every instruction.
   5.   After submitting proofs, I was repeatedly told that the order was “under process” and to wait.
   6.   During this time, I also emailed BC Game support multiple times, but I did not receive any reply to my emails.
   7.   There was no rejection or issue communicated to me while the order was within 60 days.
   8.   Once the order crossed 60 days, support suddenly said they cannot help anymore because the order is old.

From my side, there was no delay or missing action. I submitted everything on time and kept following up. The delay happened only on the processing side.

I am not trying to blame anyone. I am only requesting a fair review of my case and either:
   •   credit of my deposit, or
   •   a clear and proper explanation of why it cannot be processed.

I will attach the screenshots of conversations and proofs as requested.

Thank you for taking the time to understand my situation.

[...]

Thank you for this. I'll try to bring this to my "spare" fiat contact when they assign me one. Yours will be included in "batch 3". Please wait a bit longer, as the spare [that's yet to be assigned and reach me] will need to handle the previous situations before I dump the next issues to their plate.

Thanks for your response sir
I will wait sir untill you start batch 3 .let me know if they need anything from my side .🙏

[Adbitco]

Can you start from the beginning? The screenshot of the conversation and what you've done or didn't do for the entire time being? I am not trying to shift the blame to you here, just trying to have a more immersive understanding of your situation.

I didn't know you were here already and I wanted to mention you if there could be any help from your side,
but when I scrolled a bit lower I had to see that you have already came through for op.
Anyway, I wouldn't waste much time anymore. Just op should remain patient while your contact person comes back,
maybe I believe there would be positive results.

[Sauravpal]

Can you start from the beginning? The screenshot of the conversation and what you've done or didn't do for the entire time being? I am not trying to shift the blame to you here, just trying to have a more immersive understanding of your situation.

I didn't know you were here already and I wanted to mention you if there could be any help from your side,
but when I scrolled a bit lower I had to see that you have already came through for op.
Anyway, I wouldn't waste much time anymore. Just op should remain patient while your contact person comes back,
maybe I believe there would be positive results.

Sir i will wait patiently my last hope is from here

[coupable]

Sir i will wait patiently my last hope is from here

I am sorry to read about your dispute with bc game since i see accusations pumping everyday in this board against this casino. I wish your case will be resolved asap.

Last note I have; I can't figure out why should someone using fiat money to play in a crypto casino? Crypto casino are made for crypto users and there are other casinos where you can use just fiat money. Forget about crypto casinos offering fiat services, because they will try all ways possible to attract users to deposit. You as a user, why you prefer this method? I mean playing in a crypto casino using deposits in fiat money via bank transfer. Wasn't it be better if you deposit the money from your bank to an exchanger, exchange to fiat, then send cryptocurrency to the casino?

[holydarkness]

Sir i will wait patiently my last hope is from here

I am sorry to read about your dispute with bc game since i see accusations pumping everyday in this board against this casino. I wish your case will be resolved asap.

Last note I have; I can't figure out why should someone using fiat money to play in a crypto casino? Crypto casino are made for crypto users and there are other casinos where you can use just fiat money. Forget about crypto casinos offering fiat services, because they will try all ways possible to attract users to deposit. You as a user, why you prefer this method? I mean playing in a crypto casino using deposits in fiat money via bank transfer. Wasn't it be better if you deposit the money from your bank to an exchanger, exchange to fiat, then send cryptocurrency to the casino?

India put a heavy tax on crypto purchase, that's why many INR-user prefer to use fiat. I would suggest INR-user who want to try to use crypto to visit marketplace and find p2p [and the trustworthiness of them based on their trust rating] instead.

Sir i will wait patiently my last hope is from here

Umm... you're on third batch, I'm currently crossing everyone on batch #2, with someone from other department of BC who volunteered to help while they get me a new fiat contact. Please wait a little bit more. As in... early 2026, if you don't mind.