Good morning everybody
Earlier this year, I made an account at NitroBetting.eu. I deposited 25 mBTC which came with a 700 mBTC rollover. After months and months, I got through the rollover. In November, I decided to make my first withdrawal. After a week or two, I received an email stating the cancellation was due to a domain change to NitroBetting.io. On December 4th, I made another withdrawal request. After 18 days, I was finally told to add Russell's name in the subject to
nitro@helpzone.com and that I would get assistance. To my surprise, the 50 mBTC withdrawal was processed hours after this email. After checking my account, 92.9 mBTC remained as my available balance in addition to 22.78 mBTC in pending wagers.
This morning, I received the following email,
"According to our bonus T&C:
Unless otherwise stated, any Bonuses granted have a 3x Rollover requirement associated to any winnings obtained from it and the first withdrawal after claiming a Bonus will be limited to a maximum of 40 mBTC. If your resulting balance exceeds this maximum withdrawal amount, any excess funds, except for your previous deposit’s amount, will be removed from your balance at the time of the withdrawal request.
https://mynitro.io/rewards/Considering your deposit's amount was 24.5657 mBTC, and you receive a withdrawal for 50 mBTC, 10 mBTC more than the maximum amount you can receive from a bonus; we adjusted your available balance and left your pending bets active, they will run it's regular course and be graded when the regular season ends."
When asking support what the resolution is, I am told "Nothing, at this point you took advantage of the bonus, completed the rollover and withdrew your winnings."
Is there any way for me to see that 93 mBTC or is it as good as gone?
I would really appreciate any insight or advice.
Thank you
