2up scam me 500$ deposited

[acroman08]

@OP, if you are looking for other platforms to post your complaint, you could try posting on casinomeister.com or LCB.org, these two are mediator websites too. Also, if you check LCB.org, they have a 2UP.io case there that was resolved a month ago. That being said, I am not sure if they accept sportsbetting cases, but it wouldn't hurt to try.

[Zoomic]

@OP, if you are looking for other platforms to post your complaint, you could try posting on casinomeister.com or LCB.org, these two are mediator websites too. Also, if you check LCB.org, they have a 2UP.io case there that was resolved a month ago. That being said, I am not sure if they accept sportsbetting cases, but it wouldn't hurt to try.

Has the Op tried to contact the campaign manager of 2up.io - Little mouse before trying to go off forum. I believe LM has the direct contact of 2up.

If the case is not settled, the Op will continue to spam the forum. I became aware of this case through Op's post on 2UP ANN Thread.

[acroman08]

Has the Op tried to contact the campaign manager of 2up.io - Little mouse before trying to go off forum. I believe LM has the direct contact of 2up.

I don't know if the OP contacted Little Mouse, he could try. If contacting Little Mouse fails, he should proceed with the suggestion I made.

If the case is not settled, the Op will continue to spam the forum. I became aware of this case through Op's post on 2UP ANN Thread

I don't know about you, but currently I don't think the OP is spamming the forum. But yeah, he could start spamming the forum if his issue is not resolved.

[Odohu]

@OP, if you are looking for other platforms to post your complaint, you could try posting on casinomeister.com or LCB.org, these two are mediator websites too. Also, if you check LCB.org, they have a 2UP.io case there that was resolved a month ago. That being said, I am not sure if they accept sportsbetting cases, but it wouldn't hurt to try.

Has the Op tried to contact the campaign manager of 2up.io - Little mouse before trying to go off forum. I believe LM has the direct contact of 2up.

If the case is not settled, the Op will continue to spam the forum. I became aware of this case through Op's post on 2UP ANN Thread.

I don't know if contacting Little Mouse will help because he is not part of the team and the representative of 2UP.io that is in communication with LM may not be the right person to contact for such issue, probably someone in the marketing department and not CS. The best and reliable approach is to contact support via live chat and email and if the company did not respond through those channels, then there is a major problem with the platform.

[pawel7777]

So if I understand the situation correctly:
- OP was arbitrage betting
- 2UP (like many other sites) say to have rules against arbitrage betting (as per the snippet from the customer service representative's response) but the actual Terms of Service do not seem to explicitly mention arbitrage being disallowed.
- 2UP blocked his account and seized all his funds.

This is a bit of a sticky one. As far as I know, arbitrage betting would not fall under the definition of fraud and it's definitely not considered a criminal activity in any jurisdiction, so I'm not sure what actual term of service would be breached here. Even if there is a breach in T&Cs, seizing all the assets without giving a player a chance to dispute could be seen as unlawful in many jurisdictions (while others may allow it, if the seizure is considered justified and is proportionate to the damage caused).
On the other hand, it's a sort of general knowledge that most of sport betting sites have restrictions against arbitrage, so it shouldn't be that much of a surprise.

If the site had arbitrage betting mentioned in its Terms of Service, I would be siding with the casino, but they don't, so we have a bit of a gray area here.
Perhaps a good solution would be for 2UP to allow the OP to withdraw his deposit but not the winnings (I assume the arbitrage is the only accusation here and no other T&Cs have been broken). Updating Terms and Conditions to explicitly mention arbitrage is probably a good move too. Referring only to "dishonest or improper activity" is way too broad and open to interpretation.

[_BlackStar]

If the site had arbitrage betting mentioned in its Terms of Service, I would be siding with the casino, but they don't, so we have a bit of a gray area here.
Perhaps a good solution would be for 2UP to allow the OP to withdraw his deposit but not the winnings (I assume the arbitrage is the only accusation here and no other T&Cs have been broken). Updating Terms and Conditions to explicitly mention arbitrage is probably a good move too. Referring only to "dishonest or improper activity" is way too broad and open to interpretation.

If that's the case - then I agree with your suggestion.
The OP is entitled to get their deposit back without their winnings – that seems fair enough instead of confiscating everything. However, I also want to hear the results of the investigation conducted by the casino into this matter - but yes, the terms and conditions should be more specific if they prohibit arbitrage betting.

[gaynellehalsey]

So if I understand the situation correctly:
- OP was arbitrage betting
- 2UP (like many other sites) say to have rules against arbitrage betting (as per the snippet from the customer service representative's response) but the actual Terms of Service do not seem to explicitly mention arbitrage being disallowed.
- 2UP blocked his account and seized all his funds.

This is a bit of a sticky one. As far as I know, arbitrage betting would not fall under the definition of fraud and it's definitely not considered a criminal activity in any jurisdiction, so I'm not sure what actual term of service would be breached here. Even if there is a breach in T&Cs, seizing all the assets without giving a player a chance to dispute could be seen as unlawful in many jurisdictions (while others may allow it, if the seizure is considered justified and is proportionate to the damage caused).
On the other hand, it's a sort of general knowledge that most of sport betting sites have restrictions against arbitrage, so it shouldn't be that much of a surprise.

If the site had arbitrage betting mentioned in its Terms of Service, I would be siding with the casino, but they don't, so we have a bit of a gray area here.
Perhaps a good solution would be for 2UP to allow the OP to withdraw his deposit but not the winnings (I assume the arbitrage is the only accusation here and no other T&Cs have been broken). Updating Terms and Conditions to explicitly mention arbitrage is probably a good move too. Referring only to "dishonest or improper activity" is way too broad and open to interpretation.

How do you want to prove arbitrage? Let's say you have three different providers, and the option you need is available at 2up, but you choose it because the other two providers have a limited selection. Is that called arbitrage now?