NR 47934 scammed by INR merchant on BC.GAME

[Reelmerchant]

Sir/Madam,

I withdrew NR 47934 on 23rd December 2025, where the marked the order as successfully withdrawn but I never received that amount into my bank account. This has been an ongoing scam where the INR merchant is taking advantage of bcgame's lack of support. I have all the proofs like the bank statement, video proof of banking app. But the bcgame has not given any support at all. They only say that the merchant has already paid and giving fake UTR. PLease help me to get the funds

My account details:

Username:
Biohdhaaeub

User ID:
3292159


My order details are as below

Order Details:
Withdraw Amount: 47934 INR
Order ID: F-1852271321472768707
Status(f4): Success
Fee: 1388 INR
Created Time: 23/12/2025, 09:49:46

[memehunter]

If you have a UTR number provided by the payment merchant, IMO, this is a clear responsibility of BC.GAME also. It is the duty of BC.GAME to complete the transaction and ensure that a valid UTR number is provided to customer. It is whole another matter if the money lends in your account and your bank freezes it (which is clearly not the case here). The payment merchants are well within the institutional boundaries of  BC.GAME, with whom you entered in a gambling contract.
Having said that it is more alarming (and raising the questions of professionalism of the casino) because we have heard similar cases where fake UTR is provided to a customer.
It is not the first time the payment merchants are not doing good job, but still BC.GAME continues to work with same payment merchants.
I suggest that BC.GAME should stop/pause the INR deposits until they have a solid INR payment processing team in place. 

[holydarkness]

If you have a UTR number provided by the payment merchant, IMO, this is a clear responsibility of BC.GAME also. It is the duty of BC.GAME to complete the transaction and ensure that a valid UTR number is provided to customer. It is whole another matter if the money lends in your account and your bank freezes it (which is clearly not the case here). The payment merchants are well within the institutional boundaries of  BC.GAME, with whom you entered in a gambling contract.
Having said that it is more alarming (and raising the questions of professionalism of the casino) because we have heard similar cases where fake UTR is provided to a customer.
It is not the first time the payment merchants are not doing good job, but still BC.GAME continues to work with same payment merchants.
I suggest that BC.GAME should stop/pause the INR deposits until they have a solid INR payment processing team in place. 

I believe it's not a case of fake UTR, rather clogged or something.

I'll level with you all here that I barely have any clue how fiat banking works in India [despite Bitcoin Smith abundance and very patient explanations to me, lol], but other cases with pending transaction --or which I recently called as batch #2-- were mostly cleared today when I assign it to other contact [my fiat contact is on leave, so I have to make-do with whomever skeleton crew I have].

I'll put OP's case on batch #4, I think, as his case is yet to reach 72 hours and the hour-72 will happen to be on weekend of this long holiday. So, I'll bring batch #3 once everyone on batch #2 confirmed their pending transactions are cleared, then I'll bring batch #3 right away to whoever contact is available for me. Then OP's, by early 2026.

[Bitcoin Smith]

~
I believe it's not a case of fake UTR, rather clogged or something.

IMHO, this must be another fake UTR case because as far as I know BC.game merchants uses UPI payment methods only for fiat settlements which are always instant, so if there is UTR (Unique Transaction Reference) then the transfer must be either success or failed, it is not possible to be in the pending status in 99.9% of the time.

OP can check the UTR is a valid one by contacting the bank customer support or by visiting the nearby branch.

[memehunter]

~
I believe it's not a case of fake UTR, rather clogged or something.

IMHO, this must be another fake UTR case because as far as I know BC.game merchants uses UPI payment methods only for fiat settlements which are always instant, so if there is UTR (Unique Transaction Reference) then the transfer must be either success or failed, it is not possible to be in the pending status in 99.9% of the time.

OP can check the UTR is a valid one by contacting the bank customer support or by visiting the nearby branch.

This is exactly what my apprehension was a UTR number is a kind of digital signature of the online fiat transaction in Indian banking system. If an UTR number is generated that means the transaction has been processed from payer's side. Any one (payer or receiver) can call the bank and check the transaction status by providing UTR (in case funds are not credited in receiver's bank account which is 0.01% chance as explained by @Bitcoin Smith). If I am not wrong, OP has already called his bank and get to know about the fake UTR number.
So, either it is a case of fake UTR or wrong UTR.

[Reelmerchant]

~
I believe it's not a case of fake UTR, rather clogged or something.

IMHO, this must be another fake UTR case because as far as I know BC.game merchants uses UPI payment methods only for fiat settlements which are always instant, so if there is UTR (Unique Transaction Reference) then the transfer must be either success or failed, it is not possible to be in the pending status in 99.9% of the time.

OP can check the UTR is a valid one by contacting the bank customer support or by visiting the nearby branch.

I have checked with my bank and they said there was no such payment towards my bank account. Also. UTR number can only be tracked by sender bank, not the receiver bank and we don't even know from which bank merchant paid the money. Also The IMPS payment is instantaneous. It will either go to the counterparty instantly or if it fails it goes back to the sender immediately. There is no getting stuck or getting clogged as such

[memehunter]

UTR number can only be tracked by sender bank, not the receiver bank

You can track the transaction attached to UTR number through receiver's account as well. I have done it myself during my pending INR withdrawal from 1win. Your bank can tell you if the transaction is pending or not.
If it can only be tacked through sender's bank, how can you say that the UTR number is fake lol

[Reelmerchant]

UTR number can only be tracked by sender bank, not the receiver bank

You can track the transaction attached to UTR number through receiver's account as well. I have done it myself during my pending INR withdrawal from 1win. Your bank can tell you if the transaction is pending or not.
If it can only be tacked through sender's bank, how can you say that the UTR number is fake lol

My bank confirmed that there is no transaction with that UTR number towards my bank account

[Bitcoin Smith]

UTR number can only be tracked by sender bank, not the receiver bank

You can track the transaction attached to UTR number through receiver's account as well. I have done it myself during my pending INR withdrawal from 1win. Your bank can tell you if the transaction is pending or not.
If it can only be tacked through sender's bank, how can you say that the UTR number is fake lol

My bank confirmed that there is no transaction with that UTR number towards my bank account

If what you are saying is true then let's wait for what the casino's support team is responding to this, because you cannot prove the UTR doesn't exists too since there won't be any kind of paper works is given other than just the information over the phone call or asking the bank executive in person.

As I always say, refrain from using INR deposits on crypto casinos.

[Reelmerchant]

If you have a UTR number provided by the payment merchant, IMO, this is a clear responsibility of BC.GAME also. It is the duty of BC.GAME to complete the transaction and ensure that a valid UTR number is provided to customer. It is whole another matter if the money lends in your account and your bank freezes it (which is clearly not the case here). The payment merchants are well within the institutional boundaries of  BC.GAME, with whom you entered in a gambling contract.
Having said that it is more alarming (and raising the questions of professionalism of the casino) because we have heard similar cases where fake UTR is provided to a customer.
It is not the first time the payment merchants are not doing good job, but still BC.GAME continues to work with same payment merchants.
I suggest that BC.GAME should stop/pause the INR deposits until they have a solid INR payment processing team in place. 

I believe it's not a case of fake UTR, rather clogged or something.

I'll level with you all here that I barely have any clue how fiat banking works in India [despite Bitcoin Smith abundance and very patient explanations to me, lol], but other cases with pending transaction --or which I recently called as batch #2-- were mostly cleared today when I assign it to other contact [my fiat contact is on leave, so I have to make-do with whomever skeleton crew I have].

I'll put OP's case on batch #4, I think, as his case is yet to reach 72 hours and the hour-72 will happen to be on weekend of this long holiday. So, I'll bring batch #3 once everyone on batch #2 confirmed their pending transactions are cleared, then I'll bring batch #3 right away to whoever contact is available for me. Then OP's, by early 2026.

Respected Sir,

Kindly help me to get my funds as its already been 6 days since I gave withdrawal request, also the same withdrawal had failed 2 days before the above said withdrawal and had got refunded so its already been more than 8 days. The live support is just giving me the stadard response that merchant is checking. Thank you so much for your response

[Shishir99]

Kindly help me to get my funds as its already been 6 days since I gave withdrawal request, also the same withdrawal had failed 2 days before the above said withdrawal and had got refunded so its already been more than 8 days. The live support is just giving me the stadard response that merchant is checking. Thank you so much for your response

It is kinda known that the BC game has terrible support. holydarkness is doing the job that is supposed to be done by the BC game support. But BC game support does not provide any extended support. They just answer you yes or no and provide some information. If you have issues related to transaction and your account, they just copy paste some generic answers and leave.

I think you will have to be patient this time, as the holiday season has begun and almost all staff are currently unavailable. I assume holydarkness also does not have enough time for the forum at this moment. I am sure holydarkness didn't forget about your case; he probably didn't manage to contact the BC game fiat department due to the reason I mentioned above.

[Reelmerchant]

Kindly help me to get my funds as its already been 6 days since I gave withdrawal request, also the same withdrawal had failed 2 days before the above said withdrawal and had got refunded so its already been more than 8 days. The live support is just giving me the stadard response that merchant is checking. Thank you so much for your response

It is kinda known that the BC game has terrible support. holydarkness is doing the job that is supposed to be done by the BC game support. But BC game support does not provide any extended support. They just answer you yes or no and provide some information. If you have issues related to transaction and your account, they just copy paste some generic answers and leave.

I think you will have to be patient this time, as the holiday season has begun and almost all staff are currently unavailable. I assume holydarkness also does not have enough time for the forum at this moment. I am sure holydarkness didn't forget about your case; he probably didn't manage to contact the BC game fiat department due to the reason I mentioned above.

"The merchant confirmed that this order still has no return.Please be informed that this withdrawal has been successful and there is no return, please see reference. UTR: 535704781007"

This was the response from bc.game twitter handle

I have checked the statement again and I confirmed with my bank and they said there hasn't been any payment with that amount/UTR number to my account and they also said that they can't check if it's fake or if it's failed or not because it has to be done by sender and it needs to be checked with Sender bank.

The INR Merchants are clearly robbing Indian players and BC.GAME isn't helping us

[Shishir99]

"The merchant confirmed that this order still has no return.Please be informed that this withdrawal has been successful and there is no return, please see reference. UTR: 535704781007"

This was the response from bc.game twitter handle

I have checked the statement again and I confirmed with my bank and they said there hasn't been any payment with that amount/UTR number to my account and they also said that they can't check if it's fake or if it's failed or not because it has to be done by sender and it needs to be checked with Sender bank.

The INR Merchants are clearly robbing Indian players and BC.GAME isn't helping us

We are aware of such cases. If you take a look at the scam accusation board, you will find more than 50 scam accusations against BC game in the last two months. 90% of them are about the INR deposit, and either the deposit wasn't credited, or the withdrawal was showing completed on the BC game, but the players didn't receive their money in their bank account. We have seen such cases before. Clearly, the problem is with the Indian merchants. The BC game is known for its shitty support. So, do not expect a solution from them. They copy-paste some pre-written responses.

[Reelmerchant]

"The merchant confirmed that this order still has no return.Please be informed that this withdrawal has been successful and there is no return, please see reference. UTR: 535704781007"

This was the response from bc.game twitter handle

I have checked the statement again and I confirmed with my bank and they said there hasn't been any payment with that amount/UTR number to my account and they also said that they can't check if it's fake or if it's failed or not because it has to be done by sender and it needs to be checked with Sender bank.

The INR Merchants are clearly robbing Indian players and BC.GAME isn't helping us

We are aware of such cases. If you take a look at the scam accusation board, you will find more than 50 scam accusations against BC game in the last two months. 90% of them are about the INR deposit, and either the deposit wasn't credited, or the withdrawal was showing completed on the BC game, but the players didn't receive their money in their bank account. We have seen such cases before. Clearly, the problem is with the Indian merchants. The BC game is known for its shitty support. So, do not expect a solution from them. They copy-paste some pre-written responses.

You are right bc.game live support sucks. However, I have recieved the refund to my bcgame count, thanks to the twitter admin of bcgame. I have again given withdrawal request and I will inform you if I don't receive the funds again to my bank account. Thank you very much for your support everyone

[holydarkness]

You are right bc.game live support sucks. However, I have recieved the refund to my bcgame count, thanks to the twitter admin of bcgame. I have again given withdrawal request and I will inform you if I don't receive the funds again to my bank account. Thank you very much for your support everyone

I'm... confused. Is your transaction still delayed and the issue still happening or have you managed to resolved it yourself with the help from twitter support? I'll appreciate a follow up so I can cross your entry from my notebook or escalate [when the time for batch 4 come].

[Reelmerchant]

You are right bc.game live support sucks. However, I have recieved the refund to my bcgame count, thanks to the twitter admin of bcgame. I have again given withdrawal request and I will inform you if I don't receive the funds again to my bank account. Thank you very much for your support everyone

I'm... confused. Is your transaction still delayed and the issue still happening or have you managed to resolved it yourself with the help from twitter support? I'll appreciate a follow up so I can cross your entry from my notebook or escalate [when the time for batch 4 come].

Yes. The twitter admin helped me to get the refund to my account . Thank you for your support sir