1win block my account and stole all funds

[Lukosbukos]

On 6th of December my account has been blocked. Because I can not log in, I can’t request for a withdrawal of my 8000+$ of which 5000+$ are my deposits. My few e-mails to them didn’t received any response.

I am very disappointed with this situation, because I was loyal client in this casino with long history of sport bets.
I didn’t break any rules, the account was used only by me. I’m able to provide any proofs for this.

So be careful for them guys. Your money are not safe in this casino!


https://imgur.com/a/WwudcwG
https://imgur.com/a/hY1lw0d

[Vaculin]

On 6th of December my account has been blocked. Because I can not log in, I can’t request for a withdrawal of my 8000+$ of which 5000+$ are my deposits. My few e-mails to them didn’t received any response.

I am very disappointed with this situation, because I was loyal client in this casino with long history of sport bets.
I didn’t break any rules, the account was used only by me. I’m able to provide any proofs for this.

So be careful for them guys. Your money are not safe in this casino!


https://imgur.com/a/WwudcwG
https://imgur.com/a/hY1lw0d

Bring this to this board https://bitcointalk.org/index.php?board=83.0...

Make sure to follow the proper scam accusation format. That way it won’t just look like a post made to damage the casino’s reputation.

If you’re really serious about the accusation, then provide all the evidence you have and let the facts speak for themselves.

[Agbe]

Casinos can't just banned a user account and there are many participants in that Casino and they can't just select yours and ban because you didn't do anything against the casino. The story from your side is not clear. The casino as stated that you violated rule 9.7 and you are saying you didn't break any rule. That clause in rule 9.7 is multiple accounts.

This is what you uploaded.

[DPHOR]

I do not know the reasons for having multiple topic created on this same scam accusations, at least you should have waited for the first one to be handled or looked into before having to create another topic in respects to this scam of this same topic.
However, I do not see reason why a casino will blocked your account without having to misused their terms on the site, of course when a casino restricts you or block you it shows that an illegality has been carried out on your account. So, to me you must wait for their response or you can contact their campaign manager if he has any connection to them to get you feedback quickly, I am not guaranteeing you that he would resolve it but just try to contact little mouse as their manager if there could be any solution.

[robelneo]

I am not guaranteeing you that he would resolve it but just try to contact little mouse as their manager if there could be any solution.

Brother Little Mouse is not their campaign manager; it's Royse777. We have one member providing support; he should post in the official thread. Nevertheless, it will be futile because it violates the rules. OP should have addressed the question of additional proof here, rather than creating a new topic.
He should not have acted on emotion by spamming this section if he wants his concern addressed

[jossiel]

Lock the other topic that you have made : 1win block account and stole all funds

You don't have to make two topics on this section. One is already enough as it contains you the same accusations. Soon, that other thread whether you lock it or not will be deleted.

And with the uploaded screenshot, the staff have provided you a strong reason for your ban and that's likely a fraud or multi accounting and the others have stated.

If you can provide more details to them that you didn't cheat on them, who knows if they'll give you some unban and release of funds.

[Mate2237]

On 6th of December my account has been blocked. Because I can not log in, I can’t request for a withdrawal of my 8000+$ of which 5000+$ are my deposits. My few e-mails to them didn’t received any response.

I am very disappointed with this situation, because I was loyal client in this casino with long history of sport bets.
I didn’t break any rules, the account was used only by me. I’m able to provide any proofs for this.

So be careful for them guys. Your money are not safe in this casino!


https://imgur.com/a/WwudcwG
https://imgur.com/a/hY1lw0d

This is from 1win.

"Hello. As the security team has already responded, all his new questions should be directed to security@1win.social. Blocking is never done without cause."

1win never block account without the gambler violating the rule (s) of the Casino. Op lied by saying he didn't break the casino rules.

[coin-investor]

1win never block account without the gambler violating the rule (s) of the Casino.

All casinos have that kind of policy. Since day 1, we have asked OP for additional information, but it's been two days, and he has never posted any transaction ID or screenshots.

Op lied by saying he didn't break the casino rules.

I guess this is the end of the line for OP his only recourse is to go to askgambler and request arbitration. Casinos have tracking tools to weed out cheaters; OP has to show something substantial that will prove his innocence.

[Nathrixxx]

On 6th of December my account has been blocked. Because I can not log in, I can’t request for a withdrawal of my 8000+$ of which 5000+$ are my deposits. My few e-mails to them didn’t received any response.

Are you sure you contacted them on the right email, secondly, are you also sure that you're not found in any form of violation to them, may r you will have to go back to their drawing board on policy and understand their conditions stated their clearly, lastly, use the right format for your accusation and other experienced members on this regard may look into it and suggest you with their opinion on it.

[impulse709]

On 6th of December my account has been blocked. Because I can not log in, I can’t request for a withdrawal of my 8000+$ of which 5000+$ are my deposits. My few e-mails to them didn’t received any response.

I am very disappointed with this situation, because I was loyal client in this casino with long history of sport bets.
I didn’t break any rules, the account was used only by me. I’m able to provide any proofs for this.

So be careful for them guys. Your money are not safe in this casino!


https://imgur.com/a/WwudcwG
https://imgur.com/a/hY1lw0d

That is quite an alarming state of affairs. It is not the way of any casino to block the account containing such a big sum of money and then neglect the emails. In case you did not breach any law, and would consider giving a verification they should at least give a clear reason. I would save all evidence and proceed to popularize this further, because online forums are usually quicker to respond to. Until this is dealt with, your experience is a good caution to all.

[aioc]

I would save all evidence and proceed to popularize this further, because online forums are usually quicker to respond to. Until this is dealt with, your experience is a good caution to all.

Unfortunately, he is not providing more evidence for what he claims. I agree $8k is a massive amount of money. If I were in this situation, I would update this thread as soon as I get a recommendation and response.
He violated the 1win rules, and the decision is now final. He needs to show that he had indeed played and deposited on 1win. I don't think there will be a reversal of this decision. He can go to arbitration if he believes he is clean. 1win has no valid scam reports so far.

[Lukosbukos]

Hello. Im sorry, I didnt respond for that long, but I am trully very depressed with this situation. This money they stole me is a lot for me. Of course in these days, I have also tried to write them another emails, but they keep answer me the same copy-paste messages without even explaining the reason of account blocking.
Of course, Im ready to provide here all necessary evidences. Regards

[robelneo]

Hello. Im sorry, I didnt respond for that long, but I am trully very depressed with this situation. This money they stole me is a lot for me. Of course in these days, I have also tried to write them another emails, but they keep answer me the same copy-paste messages without even explaining the reason of account blocking.
Of course, Im ready to provide here all necessary evidences. Regards

It's been a month since you last posted, something we don't expect from a guy who is serious in resolving is issue, and when you posted you still haven't provided anything that will back up your claim, are you really serious or you don't have anything to back up your claim, don't say you're ready just drop it or be gone and so we can conclude that you are guilty of what 1WIN is accusing you.

[Lukosbukos]

If someone stole $8,000 from you, you wouldn't even want to visit gambling sites. Meanwhile, I've been trying to resolve the issue by privately sending my concerns to a forum member who offered to help. Unfortunately, this time I also received a copy-and-paste response from the bookmaker's security department. Please tell me what evidence I should provide, and I'll attach everything I need here.

[aioc]

If someone stole $8,000 from you, you wouldn't even want to visit gambling sites.

Why? You mean you are justifying the action, or you are guilty? All the other complainants here want their issue resolve as soon as possible, so they post almost daily, some even every hour, and back it up with proofs

Please tell me what evidence I should provide, and I'll attach everything I need here.

Everything that proves that you actually play in the casino, conversation as a backup to your statement that they indeed rob you.

[robelneo]

.. I've been trying to resolve the issue by privately sending my concerns to a forum member who offered to help. Unfortunately, this time I also received a copy-and-paste response from the bookmaker's security department. Please tell me what evidence I should provide, and I'll attach everything I need here.

Do whatever will make you feel comfortable, leading to resolving your issue, but right now, any evidence matters; actually, we have a format for complaints, just provide details, and you are good to go.
Once you post your proofs, we can continue discussing your issues.

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

[CryptSafe]

On 6th of December my account has been blocked. Because I can not log in, I can’t request for a withdrawal of my 8000+$ of which 5000+$ are my deposits. My few e-mails to them didn’t received any response.

I am very disappointed with this situation, because I was loyal client in this casino with long history of sport bets.
I didn’t break any rules, the account was used only by me. I’m able to provide any proofs for this.

So be careful for them guys. Your money are not safe in this casino!


https://imgur.com/a/WwudcwG
https://imgur.com/a/hY1lw0d

This is from 1win.

"Hello. As the security team has already responded, all his new questions should be directed to security@1win.social. Blocking is never done without cause."

1win never block account without the gambler violating the rule (s) of the Casino. Op lied by saying he didn't break the casino rules.

1Win casino has never banned an account without any tangible reason at hand. I have not really seen much of a complaint against the casino because the casino is open and transparent. How come you got banned if you have not done something wrong and have failed to prove yourself beyond a reasonable doubt that you are innocent?
OP can contact the security team to further clarify with them if he claims he is innocent of the crime he has committed before his account got blocked by the casino. I think that best settles the matter for him to communicate them directly now.

[Lukosbukos]

What happened: On 6th of December my account has been blocked. Because I can not log in, I can’t request for a withdrawal of my 8000+$ of which 5000+$ are my deposits. My few e-mails to them didn’t received any substantive response (only copy-paste answers).

I am very disappointed with this situation, because I was loyal client in this casino with long history of sport bets.
I didn’t break any rules, the account was used only by me. I’m able to provide any proofs for this.

https://imgur.com/a/y4HKuCQ

Scammers Profile Link: 1win.io

Amount Scammed: 8000$+ (I am unable to provide the exact amount because my access to my account was suddenly blocked)

Payment Method: Crypto (USDT BEP20, USDC BEP20 and USDC Polygon)

Proof of Payment: https://bscscan.com/tx/0x45d62e8e261b25f0c5671cce5f899ac5aa367ff1b8b5fe59db51850eb5ff686e
https://bscscan.com/tx/0x52f3bdb320a7480507f8125266fa1b01f5e6fa59b7cf2478b4188f5865792e58
https://bscscan.com/tx/0x1eebbc14f0e05992ee3ff56f8a371fcb7727048cceceea70d9efcf95c234c61a
https://bscscan.com/tx/0xa41a29c63b40b6ae6f7b9d71cdb916ba92fe5a4c13050e4e770f4a124eba0c92
https://bscscan.com/tx/0x669180d361fedfd5acd0a2d7f88d4df81146e031f47fc9fe0bb27ce62c08fafe
https://bscscan.com/tx/0xf74de936765328121e807d332d80ba709777cf0d4f217ea6adaf3be37cef4527
https://bscscan.com/tx/0xa866fe296e4c92e12cdef1e9c332a6be24579bcef6c068b07accaa2895f91021

I managed to find these transactions without accessing the blocked account. However, I made at least two more deposits, with the total amount, including the ones listed above, definitely exceeding $5,000.

PM/Chat Logs: https://imgur.com/a/85Ba7pa
https://imgur.com/a/T3YgGm7
https://imgur.com/a/7r2KwKd

Additional Notes: I hope that someone competent and decisive in this company will finally look into my case, because it is a common fraud that does not befit a casino of this size.

[Mate2237]

What happened: On 6th of December my account has been blocked. Because I can not log in, I can’t request for a withdrawal of my 8000+$ of which 5000+$ are my deposits. My few e-mails to them didn’t received any substantive response (only copy-paste answers).

I am very disappointed with this situation, because I was loyal client in this casino with long history of sport bets.
I didn’t break any rules, the account was used only by me. I’m able to provide any proofs for this.



Scammers Profile Link: 1win.io

Amount Scammed: 8000$+ (I am unable to provide the exact amount because my access to my account was suddenly blocked)

Payment Method: Crypto (USDT BEP20, USDC BEP20 and USDC Polygon)

Proof of Payment: https://bscscan.com/tx/0x45d62e8e261b25f0c5671cce5f899ac5aa367ff1b8b5fe59db51850eb5ff686e
https://bscscan.com/tx/0x52f3bdb320a7480507f8125266fa1b01f5e6fa59b7cf2478b4188f5865792e58
https://bscscan.com/tx/0x1eebbc14f0e05992ee3ff56f8a371fcb7727048cceceea70d9efcf95c234c61a
https://bscscan.com/tx/0xa41a29c63b40b6ae6f7b9d71cdb916ba92fe5a4c13050e4e770f4a124eba0c92
https://bscscan.com/tx/0x669180d361fedfd5acd0a2d7f88d4df81146e031f47fc9fe0bb27ce62c08fafe
https://bscscan.com/tx/0xf74de936765328121e807d332d80ba709777cf0d4f217ea6adaf3be37cef4527
https://bscscan.com/tx/0xa866fe296e4c92e12cdef1e9c332a6be24579bcef6c068b07accaa2895f91021

I managed to find these transactions without accessing the blocked account. However, I made at least two more deposits, with the total amount, including the ones listed above, definitely exceeding $5,000.

PM/Chat Logs:



Additional Notes: I hope that someone competent and decisive in this company will finally look into my case, because it is a common fraud that does not befit a casino of this size.

I represented/resubmitted your case to the support team today and the respond from them is here.  And I quote:


"We have reviewed this case and would like to clarify that the user’s account was blocked in accordance with clause 9.7 of the Terms and Conditions.

According to the information available to us, the user has already received a detailed explanation regarding this decision.

Please note that our company does not block users unless a violation of the platform’s rules has been identified.

If the user has any further questions regarding this matter, they may contact our Security Team directly at security@1win.social".

[Lukosbukos]

The only explanation I received was a laconic one like the one above, which doesn't really explain anything.
I didn't break any of the rules in this section, or any other. Of course, no evidence was presented to me. However, a whopping $8,000+ was stolen (over 5000 was my deposits). This is completely ridiculous and disqualifies this casino. Later when I will back to home I will upload missing photos once again.

EDIT: As I double checked all links works. security@1win.social only response is the same copy-paste email which not explain anything.