Walking through the scam accusations section I had to understand that people in this forum are not usually given that priority to be attended to, knowing too well that here is there bedrock and starting point where they are doing their promotion. Do you think there should be law enforced on the gambling sites that are running their promotion to always give people that are from here a special preference whereby if they have issues they wouldn't be that hesitant to respond to their problem and solve the situation at hands with this they could gained wider support through the community, than just neglecting most complaints that could be coming from here and it doesn't make sense that way.
People on this platform are only a part of their customer base, casinos have other clients that are not here in the forum, do the support network should be strong enough to attend to all cases.
Although I have also began to understand that most of the users here do not like to report some casinos because either they are running promotions for them and wouldn't want to have personal issues with their managers so they could hide under the raider and make their complaint with a newbie profile with this they wouldn't know who does that and their chances of still working with same casinos are secure.
Even if you use a newbie account, it's only effective for those that receive their pay in their wallet address, for those who get their pay in their casino account balance, they can't really hide their identity.
There's no need to troll the casino actually, you can communicate the manager to help you get to the rep faster or even use their Ann thread.