Cloudbet. No refund for sports betting due to an error in the line

[Askeras]

No refund for sports betting due to an error in the line.

I bet 135.82 USDT on a tennis match. Exhibition tournament Garden Cup.
Kyrgyos - Paul.

 I made a bet and a minute later I found out that the match was already being played and almost completed. And in cloudbet it was still in the line. As well as in other BC. It was impossible to sell the bet, the bet was lost.

 In the rules of cloudbet it is written that if there was an error in the line, then there should be a refund. However, a month has passed and there is no refund, and the support team says there was no error.

However, I have provided evidence:
 
In the official account of the channel that is the only one broadcasting this tournament, there was a post at 00:49 UTC, which shows that one set had already been played in the match. Meanwhile, the match was in the CLOUDBET`S line until 01:10. This further confirms that the time information for the match was incorrect on all websites, including yours. This indicates that I was betting on a match that was still in the line, but it had already started. Therefore, my claim for a refund is correct.
https://x.com/tennischannel/status/1998193190705262754?s=46

After that, I got ignored and haven't heard from them again. But I know I'm right.

my bet - https://cldbt.cloud/go/en/shared/sports/bets/c580ecf8-b8d8-55b6-b4ad-27e1fdcde1e1  (8664682f-b0ef-481c-97d5-803021e63bb3)

[JollyGood]

If we assume your version of events are completely accurate and you have already ascertained that Cloudbet are not helping, what exactly are you going to do in order for them to pay what you are claiming (135.82 USDT). I noticed your posts in their thread but they have ignored you there: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[Mahdirakib]

In the official account of the channel that is the only one broadcasting this tournament, there was a post at 00:49 UTC, which shows that one set had already been played in the match. Meanwhile, the match was in the CLOUDBET`S line until 01:10. This further confirms that the time information for the match was incorrect on all websites, including yours. This indicates that I was betting on a match that was still in the line, but it had already started. Therefore, my claim for a refund is correct.

I just checked the video on twitter, it was indeed posted at 00:49 UTC, where you placed the bet at 00:46 UTC. And the match was really scheduled to start at 1:10 UTC. That's why you had seen it in the betting line as a pre-match bet. You can check every single sportsbook or article to verify the actual schedule of the match. Maybe the match had started a little earlier for some reason, which the odds provider didn't follow. Anyway, it will be better if you submit a complaint on Askgamblers about this matter.