BITZ.io Casino - Interesting Process "Required" for Blocking a Casino Account

[Cantsay]

How did you create your account in the first place when you are from a restricted region, you must have used VPN I guess now if you did, it then means to the casino the account is considered valid unless and untill you apply for self exclusions, the reason casinos give you time before enforcing self exclusions is because self exclusions in individual triggered which means the casino can not verify who is on the other side sending the request there for there is need for the application to under go some important verification and waiting period before the account can be closed.

I have seen gambling sites that don’t even allow you to even check their site at all if your traffic is coming from a restricted area, you’ll instantly get a notification that you’re accessing the site from a restricted, so if showed something like this and then the Op still bypassed it to create an account, then I would understand the misunderstanding that transpired with the support.

But from what the Op posted, I don’t think they actually have such a restriction set up. Meaning those accessing from a restricted location can easily do so without any obstruction of any kind and that my friend isn’t right. If they knew they didn’t limit access to restricted areas then they shouldn’t have requested that self-exclusion they did.

Blitz should make sure they work on this and get it solved so that people coming from restricted areas won’t be able to access the site; the only reason I feel they didnt set up that limit is probably because they don’t want to miss out on users that might be searching for gambling site that still allows people from restricted area to gambling even if they’d be risking their money since anything can happen.

[robelneo]

But in the end, the TOS is still there. Restricted countries are clearly listed, and once a player agrees to it, the responsibility is on the player.

Whatever method the casino uses to block restricted players, the fact is that they clearly state what countries are blocked and what they will do with your account; you cannot instruct the casino how to block accounts, not because you can access the casino and deposit, you are eligible to play.
I have seen many gamblers overlook the TOS and assume they can play because they can access it, only to end up sorry when they cannot withdraw their earnings. Many even open an accusation here when the cause is their negligence in reading the TOS.

[ptaylor78]

I’m curious whether anyone here has seen anything like this before.

In the attached screenshot, I informed a casino that I am a resident of a restricted country under their own TOS and asked for my account to be blocked on that basis. The response was that the account could only be blocked after a seven-day self-exclusion period, after a self-exclusion tool “under maintenance” was completed, and only after I then sent a separate email requesting the block.

Has anyone encountered a process where an ineligible player must first complete self-exclusion and then separately request account blocking before a casino enforces its own territory restriction policy?

It feels counter-intuitive. One would expect a casino to block an ineligible account on its own initiative once residency in a restricted country is disclosed. Interested to hear whether others have seen similar practices or if this is an outlier.

I think this is a very interesting topic.
You registered under a casino that has a rule of restriction on ineligible users from certain residency, and somehow, never got caught after this whole time. Now you turned yourself in and they still never saw anything wrong in breaking the rules, instead they gave you an ultimatum (which is normal) with hopes that you'd poke in within the week again so your ban request can be rejected. There are two things involved in this scenario: it's either you're a degenerate gambler with heavy stakes per game, or profile has a big dealership, or both.

I signed up for the Casino December 7. At the time of that December 8 conversation in which I asked to be blocked as an ineligible player, I had not deposited anything…

[TastyChillySauce00]

Or maybe they don't enforce their TOS and just let anyone play and the self-exclusion requirement was just a delay tactic?

It's a part of their delaying tactic. You were able registering on that site, though you know you came from the banned region. Once you deposit your money, they will apply TOS to your account, then ban your account. It's their trick to trap you. Just self-exclusion your account, then leave from there.

[Findingnemo]

If I am not wrong, your account is already under self-exclusion so the casino will block the account after it ends which is basically immediately. But I am just curious why someone should ask himself to be blocked by a casino from a restricted country because he was the one who bypassed the geo restriction and somehow registered and now blaming the casino? I don't understand the point here.

[ptaylor78]

Honestly, it’s hard to answer this kind of question because very few of us can really relate to self-exclusion. When we gamble, we usually believe we can handle the losses. Self-exclusion feels more like something for addicted gamblers, and for most of us here, I think we’re responsible enough to manage ourselves.

Still, thanks for bringing this up, even if it’s not the first time this topic came out.

I’m just curious though, what are you really trying to achieve with this post?

Every land-based casino I’ve played at, from the Wynn in Las Vegas to Casino Baden-Baden in Germany, has responsible gaming tools and offers self-exclusion. Every major reputable online casino, like Stake, has robust RG systems and self-exclusion mechanisms.

So spare me the sermon about how “most of us here can manage ourselves.” That line is nonsense. Responsible gaming exists precisely because the gambling industry, regulators, and operators worldwide recognize that self-control alone is not a safeguard. Pretending otherwise is ignorance, not insight.

If your contribution is going to be personal philosophy instead of facts or experience, feel free to put me on ignore. It would save me from having to read another response that substitutes opinionated fake news for basic understanding of how casinos actually operate.

[ptaylor78]

Or maybe they don't enforce their TOS and just let anyone play and the self-exclusion requirement was just a delay tactic?

It's a part of their delaying tactic. You were able registering on that site, though you know you came from the banned region. Once you deposit your money, they will apply TOS to your account, then ban your account. It's their trick to trap you. Just self-exclusion your account, then leave from there.

Unfortunately their self-exclusion tool has been under maintenance and non-functional for over 30 days and that tools is the only mechanism to self-exclude.  They claim for legal and technical reasons, they are not able to block any accounts manually.

[rezakurnia66]

Do you read all term of service that gambling platform before registering account? If your country restrict I don't easy recovery back from blocking account but sadly many casino gambling will block after you try to withdraw not for the first time account registering or before depositing fund. You break the rule if the casino term of service restrict access to your country but did Casino know well about your account detail come from?
By the you before account blocking do you have fund there or account still not deposit yet? if empty fund I think you can place bet at other casino gambling not restrict with your country. For the next time must be careful before registering casino account, read all term of service about the casino has any country restrict to create account?

[ptaylor78]

Do you read all term of service that gambling platform before registering account? If your country restrict I don't easy recovery back from blocking account but sadly many casino gambling will block after you try to withdraw not for the first time account registering or before depositing fund. You break the rule if the casino term of service restrict access to your country but did Casino know well about your account detail come from?
By the you before account blocking do you have fund there or account still not deposit yet? if empty fund I think you can place bet at other casino gambling not restrict with your country. For the next time must be careful before registering casino account, read all term of service about the casino has any country restrict to create account?

I think something is being lost in translation based on your response and others.  Do you guys not understand that I was admitting to the casino that I was an ineligible player so that they would block my account?

[yahoo62278]

I’m curious whether anyone here has seen anything like this before.

In the attached screenshot, I informed a casino that I am a resident of a restricted country under their own TOS and asked for my account to be blocked on that basis. The response was that the account could only be blocked after a seven-day self-exclusion period, after a self-exclusion tool “under maintenance” was completed, and only after I then sent a separate email requesting the block.

Has anyone encountered a process where an ineligible player must first complete self-exclusion and then separately request account blocking before a casino enforces its own territory restriction policy?

It feels counter-intuitive. One would expect a casino to block an ineligible account on its own initiative once residency in a restricted country is disclosed. Interested to hear whether others have seen similar practices or if this is an outlier.

I think this is a very interesting topic.
You registered under a casino that has a rule of restriction on ineligible users from certain residency, and somehow, never got caught after this whole time. Now you turned yourself in and they still never saw anything wrong in breaking the rules, instead they gave you an ultimatum (which is normal) with hopes that you'd poke in within the week again so your ban request can be rejected. There are two things involved in this scenario: it's either you're a degenerate gambler with heavy stakes per game, or profile has a big dealership, or both.

Some casinos have restricted territories just for show I think. I know a casino or 2 that doesn't care if you use a VPN to access the site and won't do KYC on a player unless they're just being shady.

It's all about the license in reality as far as what they can or cannot allow or will not allow.

[Judith87403]

A very precise answer: true, it does happens, yet it is still a poor practice.

Some casinos treat territorial ineligibility in an improper manner as an issue of personal exclusion instead of a compliance problem. Demanding a player who is restricted to gamble for about seven days or a total exclusion of self before getting to block the account has defeated the reason for geo restrictions. The moment a player reveals the ineligible residency, the one operating has to quickly restrict access on the initiative of its own. Such kind of process normally points to internal controls that is weak or an assist workflow problem, instead of a legal regulatory standard.

[rat03gopoh]

Unfortunately their self-exclusion tool has been under maintenance and non-functional for over 30 days and that tools is the only mechanism to self-exclude.  They claim for legal and technical reasons, they are not able to block any accounts manually.

What about your portfolio with that casino? I think it has something to do with it. Applying for self-exclusion is often a question on the casino's part. They generally like addicts who lose frequently. Unfortunately, honest reasons are often used as an opportunity to exploit players and keep accounts active for longer.

[VashaUdacha777]

Hi !

I’ve never heard anything like that. I’ve heard many times about casinos blocking players, but casinos refusing to block someone — that’s new to me. Maybe you’re a very important player for them and bring in a lot of profit .
Try writing to casino support again and tell them not only that you’re in a country where gambling is banned, but also that you have multiple accounts and you’re a bonus hunter. That might speed things up.

[Charles-Tim]

I’m curious whether anyone here has seen anything like this before.

In the attached screenshot, I informed a casino that I am a resident of a restricted country under their own TOS and asked for my account to be blocked on that basis. The response was that the account could only be blocked after a seven-day self-exclusion period, after a self-exclusion tool “under maintenance” was completed, and only after I then sent a separate email requesting the block.

Has anyone encountered a process where an ineligible player must first complete self-exclusion and then separately request account blocking before a casino enforces its own territory restriction policy?

How are you able to access the gambling site?

I asked the question because all the gambling sites that restrict people in my country from gambling do not allow people in my country to have access to their site.

But the gambling site supposed to block you immediately. They may not want to block you immediately but first investigate what is going on.

[Dr.Bitcoin_Strange]

I have not had this experience before and I don't know that casino would also have such a requirement to lock account, I don't think it should be done like that, some casino allows you to delete your account without even messaging support. All you have to do is go to the option that says "delete account." But I guess every casino has their own pattern too.

[swogerino]

I have tried the procedure of creating an account with a VPN of a restricted country to test such situation and big casinos did not allow me to even register while some smaller ones let me get through despite being with an IP of a restricted country. This led me to think that the cybersecurity team of the bigger reputable ones were spot on while these smaller ones I assume they lack the resources of bigger casinos. Still to the matter here even if the OP is in error the casino should immediately apply their policies especially when the client ask you to do so, no stupid bureaucracies like asking client for additional email and to wait 7 days before closing the account should be used.

[Fiatless]

I think something is being lost in translation based on your response and others.  Do you guys not understand that I was admitting to the casino that I was an ineligible player so that they would block my account?

Casinos should have means of blocking people who stay in restricted areas. Compelling the individual to go through a process of self-exclusion for seven days sounds strange to me. I thought reporting yourself to the casino would help them avoid regulatory or licensing issues. Some casinos may not care because they want to increase their profits. 

[ptaylor78]

I think something is being lost in translation based on your response and others.  Do you guys not understand that I was admitting to the casino that I was an ineligible player so that they would block my account?

Casinos should have means of blocking people who stay in restricted areas. Compelling the individual to go through a process of self-exclusion for seven days sounds strange to me. I thought reporting yourself to the casino would help them avoid regulatory or licensing issues. Some casinos may not care because they want to increase their profits.  

They do. Bitz_Casino simply chose not to use those means. Despite having the technical ability to block the account immediately, they refused to do so and instead insisted on a seven-day self-exclusion process tied to a tool they claimed was “under maintenance.” Eight days later, after escalation, they blocked the account outright without any self-exclusion period and without that tool. That alone confirms the seven-day requirement was never necessary.

[stompix]

What do you think you will achieve with this?

Like seriously, you spent two weeks writing on their topics with this, you opened complaints with casinoguru and askgamblers, what do you think you will achieve raising this question and have another batch of people who probably know 10% of the story giving their opinions?
Let me tell you what: NOTHING!

You went to a casino where you shouldn't have played, you asked them to be restricted and that didn't work, now that it's working, you want your account banned as soon as possible, as if 7 days of being locked would change something!

I'm really sorry for this situation, unlike most of the spammers here, you were an actual gambler with actual bets, not slots spinning, but despite your addiction, you must also be mature enough to realize this brings nothing, it's just a waste of energy and time-consuming depression!
Tell me you're not naive enough to think a topic on a forum would stop a casino from one of the best money-milking practices.

[ptaylor78]

What do you think you will achieve with this?

Like seriously, you spent two weeks writing on their topics with this, you opened complaints with casinoguru and askgamblers, what do you think you will achieve raising this question and have another batch of people who probably know 10% of the story giving their opinions?
Let me tell you what: NOTHING!

You went to a casino where you shouldn't have played, you asked them to be restricted and that didn't work, now that it's working, you want your account banned as soon as possible, as if 7 days of being locked would change something!

I'm really sorry for this situation, unlike most of the spammers here, you were an actual gambler with actual bets, not slots spinning, but despite your addiction, you must also be mature enough to realize this brings nothing, it's just a waste of energy and time-consuming depression!
Tell me you're not naive enough to think a topic on a forum would stop a casino from one of the best money-milking practices.

What do I think I’ll achieve. Accountability.

I’ve raised similar issues before when casinos’ loss-limit tools failed in real time, and those operators were held accountable. This is no different. Casinos publish terms, advertise safeguards, and profit from the trust those representations create. When those systems fail or are misrepresented, it is appropriate to challenge it.

It’s fine if you personally believe casinos shouldn’t be held to their own terms. That view is irrelevant here. No one asked for your advice, no one appointed you to police forum topics, and no one compelled you to read or engage with this thread. If you believe discussion is pointless, you’re free to disengage.

What I’m not going to do is accept the premise that calling out documented failures to honor published terms is a waste of time simply because it makes you uncomfortable or cynical about outcomes. That mindset benefits operators who rely on silence, not transparency.

If you see no value in scrutiny, move on. Others do.