Thank you for your discussion. I see your account has been restored and you can log in again. However, the withdrawal function has been closed because your KYC verification was ultimately rejected.
To comply with regulatory requirements, we kindly ask users to complete the Know Your Customer (KYC) verification process. This procedure helps us ensure the security and integrity of our services.
In certain cases, withdrawals cannot be processed if the KYC verification has not been completed. If you encounter any issues during the KYC process, please feel free to contact our online customer support team for assistance.
Please also note that the number of KYC verification attempts is limited. This measure is in place to prevent abuse of the KYC system resources.
You can refer to the following link for common reasons why KYC verification might be rejected:
https://help.bc.support/en/articles/11114036-guide-to-kyc-verificationHave you opened his re-KYC restriction? Because that's the core of his issue, not just the ban to 2099. He was undergoing KYC and failed multiple attempt and got banned for the result. If you just lift the ban and require him to perform KYC
without lifting the re-KYC restriction itself, we're running in circles.
Also, might worth to inform him [by PM if it need to be private] why his documents got rejected last time, so he can fix the issue with said doc and get a better --more correct and matching your requirements-- for his re-KYC.
