My bc game kyc got maximum attempt and got banned until 2099

[summerstyle900]

 My bc game kyc got maximum attempt and got banned until 2099

my UID:10468564

The system has detected that you are in a prohibited gambling period.
Please place bets after 30/12/2099 16:00:00 GMT.
Check more details

what im doing is the last attempt need to attached proof of address document and ID
i uploaded ID then after i submit it. i got notified i got restricted supposed to be ill sending next the
Proof of address my Bank Statement. now maybe this is a system error can you please someone help me.

https://gyazo.com/9fcadc2e31cd32785cdba1e42221ac1f
https://gyazo.com/42b183c8bbe7aace2687269837df38c6

its not acceptable ban year

can you please help me
@holydarkness @BC.Game Support

[holydarkness]

Did you happen to... put yourself in self-exclusion or perhaps set an account limitation? Mind to take a few steps back here and tell us what exactly happened or you did prior to this... unique situation so I can understand better and convey it to my contact with uhh... an understanding?

[summerstyle900]

Did you happen to... put yourself in self-exclusion or perhaps set an account limitation? Mind to take a few steps back here and tell us what exactly happened or you did prior to this... unique situation so I can understand better and convey it to my contact with uhh... an understanding?

BC Game Always giving a code to me in my email like i need to reach x15 wagered game
they give me  like $134.92 to play it then i reach the required wager $3372.93
after that they require me to verify my account since my account got verified the 1st stage verification
then they require me to verify my account using proof of address and 1 ID so i comply after that they give me 1 last attempt of verification
then after i submit it boom i got restriction i have remaining balance but i cant withdraw it since i got restriction idk whats going on i love my account
i use it for almost 4 years now. now i cant play it got banned for until 2099 support cant help i contact them already

[summerstyle900]

hope you'll going to help me bro. thanks in advanced

@holydarkness @BC.Game Support

[holydarkness]

Did you happen to... put yourself in self-exclusion or perhaps set an account limitation? Mind to take a few steps back here and tell us what exactly happened or you did prior to this... unique situation so I can understand better and convey it to my contact with uhh... an understanding?

BC Game Always giving a code to me in my email like i need to reach x15 wagered game
they give me  like $134.92 to play it then i reach the required wager $3372.93
after that they require me to verify my account since my account got verified the 1st stage verification
then they require me to verify my account using proof of address and 1 ID so i comply after that they give me 1 last attempt of verification
then after i submit it boom i got restriction i have remaining balance but i cant withdraw it since i got restriction idk whats going on i love my account
i use it for almost 4 years now. now i cant play it got banned for until 2099 support cant help i contact them already

Looks like a soft-ban from your description, if I may freely voicing my guess. Let me try to get the story from BC's side on why they ban your account and if there is a chance to get it unlocked if the violation is not that severe.

[summerstyle900]

thank you man! you the best!