[SCAM] Toshi.bet - Ignored Self-Exclusion & Lied about Account Limits $7000

[Catchedfis]

What happened:: Toshi.bet failed to honor a permanent self-exclusion request sent on December 2nd due to gambling addiction. Their official support and self-exclusion emails listed in their T&C are non-functional (confirmed by their own staff). Furthermore, they exhibited predatory behavior by reopening my account without any limits on Jan 9th after I had already disclosed my addiction, leading to a total loss of 7,276 USDC.

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3705145

Amount Scammed: 7,276 USDC

Payment Method: Cryptocurrency (USDC)

PM/Chat Logs: Email sent on Dec 2nd: https://www.talkimg.com/images/2026/01/15/UFbOYo.png

Additional Notes: The negligence of Toshi.bet is not just a technical failure; it is predatory.

1. Lying about technical limits: On Jan 9th, after I contacted chat, they closed my account but I had open bets. I asked for a "Withdraw Only" or betting limit. They explicitly lied, saying it was impossible to restrict betting without a total closure. They then reopened my account with zero limits, allowing an addict to continue gambling.

2. The Proof of Deception: After contacting some members from Bitcointalk related with Toshi I had my account fully closed on Jan 13rd. Today (Jan 15th), they reopened my account in "Withdraw Only" mode. This proves they lied on Jan 9th; they always had the tools to protect me, but chose to leave my account open so I would lose more money.

3. Non-functional Infrastructure: Their staff confirmed their support emails don't work. Advertising a "Responsible Gaming Policy" with fake contact info is a trap for vulnerable players. I demand a full refund of all deposits (7,276 USDC) made since my ignored request on December 2nd.

[_act_]

Have you complained on their official thread on this forum? https://bitcointalk.org/index.php?topic=5548092.0

So sorry about what happ to you, but it is better you battle and win gambling addiction because there are many other gambling sites that you  can use to continue gambling. Try to fight the the addiction yourself or you go for maybe medical help which I know is very effective if you give it a try, but this should be when you are unable to stop gambling. To lose in gambling is more than to win.

[Hatchy]

The amount placed on your title is misleading, you stated that you loses 7267 USD, which is about 72$ but your title says $7000.( Correct me if I'm not getting it right). Aside that, I know you do have a right to complain about the casinos technical failure to restrict you from continuing your gambling activities. But don't you think it's all on you to control your gambling urges? Weather they close it or not, there's still a chance that you will sign up on another casino so you can continue playing. I'm not siding the casino here because they as well played a part in your loss, but it was all on you to have stopped gambling.

My advice, since you simply cannot control your addiction get a good medical help like the user above already said. They will guide you on better ways to control your gambling activities and abstain completely..

[Catchedfis]

Have you complained on their official thread on this forum?

Yes, I have already posted a detailed warning on their official ANN thread to alert other potential victims about their non-functional support emails and predatory practices.

The amount placed on your title is misleading, you stated that you loses 7267 USD, which is about 72$ but your title says $7000.

To clarify: 7,276 USDC is exactly $7,276.00 USD. I adjusted the title now to the exact amount 7267 USD instead of 7000 USD

Regarding the "personal responsibility" argument: I took full responsibility on December 2nd by following the casino's own legal procedure for permanent self-exclusion due to addiction. This is a Breach of Contract case. A casino cannot:

• Advertise a "Responsible Gaming Policy" with fake/non-functional contact emails.
• Knowingly reopen an addict's account after a direct intervention.
• Lie about their technical ability to restrict an account (claiming "Withdraw Only" mode was impossible on Jan 9th, then magically enabling it today, Jan 15th)

I am seeking medical help, but that does not excuse a platform that operates with a broken infrastructure and lies to its users to profit from their condition. I expect professional accountability from Toshi.bet.

[ptaylor78]

So sorry about what happ to you, but it is better you battle and win gambling addiction because there are many other gambling sites that you  can use to continue gambling. Try to fight the the addiction yourself or you go for maybe medical help which I know is very effective if you give it a try, but this should be when you are unable to stop gambling. To lose in gambling is more than to win.

Responsible gaming and self-exclusion are not about “curing” gambling addiction. They exist to create friction between a player and unhealthy gambling behavior.  For many players, that friction is enough. Preventative safeguards like deposit limits, loss limits, cooling-off periods, and self-exclusion slow impulsive decisions and prevent behavior from escalating.

For some people, gambling addiction does mean they need urgent help and may need to stop gambling entirely. In serious cases, professional or medical support is necessary. But gambling addiction does not look the same for everyone, and it does not automatically mean a person must never gamble again.

For many players, it means they cannot gamble safely without limits or controls, or they need to permanently exclude themselves from a casino that lacks those safeguards.

That distinction stops mattering the moment a player requests self-exclusion. Once a player tells a casino they are struggling with gambling addiction and asks to self-exclude, the issue is no longer subjective. The casino does not get to interpret intent, debate willpower, or decide whether the request is justified. The obligation is clear. Deposits must be blocked. Play must stop. The account must be excluded or closed.

Responsible gaming only works if casinos act immediately and without judgment. Anything less defeats the purpose of self-exclusion entirely.

[_act_]

Responsible gaming and self-exclusion are not about “curing” gambling addiction. They exist to create friction between a player and unhealthy gambling behavior.  For many players, that friction is enough. Preventative safeguards like deposit limits, loss limits, cooling-off periods, and self-exclusion slow impulsive decisions and prevent behavior from escalating.

This could probably mean that you are not gamblin. If you are gambling, that means you have not been addicted to gambling or you do not know how gambling addiction is.

Self-exclusion is what someone that is addicted to gambling (and wishing to quit) will first think about going for but which might not be effective.

Also this thread is about someone that is addicted to gambling and going for self-exclusion, so I do not know what your long explanation is for which is not necessary and not true.

[ptaylor78]

This could probably mean that you are not gamblin. If you are gambling, that means you have not been addicted to gambling or you do not know how gambling addiction is.

Self-exclusion is what someone that is addicted to gambling (and wishing to quit) will first think about going for but which might not be effective.

Also this thread is about someone that is addicted to gambling and going for self-exclusion, so I do not know what your long explanation is for which is not necessary and not true.

What you’re saying doesn’t really make sense, and it reflects a very narrow view of gambling addiction.  Gambling addiction is not all-or-nothing. It doesn’t mean someone must quit forever or that anyone who still gambles “isn’t addicted.”

Self-exclusion and responsible gaming tools are preventative safeguards. They exist to create friction and stop unhealthy behavior before it escalates. For many players, that’s enough.

Whether self-exclusion is “effective” in your opinion is irrelevant. Once a player discloses gambling addiction and requests exclusion, the casino must act.

This thread isn’t about your personal definition of addiction. It’s about whether a casino must honor a self-exclusion request. That obligation is clear.

[Catchedfis]

UPDATE: Support is deleting messages and avoiding questions

I finally got a reply from live support, but they are still avoiding the main questions. You can see the evidence here:

https://www.talkimg.com/images/2026/01/15/UFOhCb.png

What happened in the chat:

The agent lied: At 10:44 PM, the agent "Coco" said it was impossible to limit an account without a ban. I told her that my account is currently in "Withdraw Only" mode right now, so I proved she was lying. After that, she deleted her message and stopped talking.

Fake Terms of Service: The agent said they don't accept emails for self-exclusion anymore. But their website and official "User Agreement" still tell players to use that email. This is a trap for people who want to stop gambling.

Predatory behavior: They lied to me on Jan 9th saying a block was "impossible". Because of this lie, I kept gambling and lost 7,276 USDC.

Thanks @ptaylor78 for the support. You are right: when a player says they have an addiction and asks to stop, the casino must act immediately. It is not about willpower, it is about the casino following its own rules. @act this thread is about a casino that lies to its players. I followed their legal steps to close my account, and they ignored me for 43 days to make more profit from my losses.

I am still waiting for the Toshi.bet representative @senorcrypteroni to explain why their staff is deleting messages/providing false info and why they have fake contact info in their Terms of Service.