First of all, thank you for raising this concern in a constructive way.
We sincerely apologize for any inconvenience experienced by users regarding fiat deposits or withdrawals. We understand that payment-related issues are sensitive and directly affect user trust.
Recently, we have received a significant number of complaints specifically related to certain third-party fiat payment providers, particularly involving users from India. It is important to clarify that BC.Game does not directly control local fiat agents or third-party payment merchants. In some cases, users may unfortunately encounter misconduct or fraud from independent payment processors.
That said, we do not take these reports lightly.
We are currently collecting evidence and reviewing all related cases to identify problematic merchants and take necessary action, including restricting or terminating cooperation where appropriate.
If any user believes they have been affected by a third-party fiat merchant (including suspected fraud, delayed withdrawal, or deposit issues), please contact me directly or reach out to our admin @bctokenbot with:
UID
Transaction details
Screenshots / payment proof
Relevant chat history with the merchant (if any)
This will help us investigate efficiently.
We also appreciate the efforts made by community members, including those who voluntarily assisted affected users. Community support is valuable, but resolution ultimately requires direct communication with our internal team.
We are open to creating a dedicated fiat-issue thread if that helps centralize reports and improve transparency. Our goal is to resolve legitimate cases and protect users from dishonest third parties.
BC.Game has no intention of ignoring user concerns. We are actively reviewing the situation and will continue to improve our fiat gateway monitoring and response process.
Thank you for your patience and for holding us accountable.
Does everything have to be painfully slow with you guys? Indian users have been getting fucked for 6 months and you guys are well aware of what the issue is, but haven't fixed anything. Termination of the current fiat payment providers and replacements should have been found. Users with issues should be helped much faster than you currently help as well. Seems you pop on once a week to reply if that.
