Casino ban after TOS violation: can they freeze your deposit too?

[MRY]

There are actually many kinds of TOS violations, if it is a geographical violation, the deposit may be returned and the account will be banned.
If the deposit is from criminal funds then the casino can freeze your funds, because they have the right to do so of course it must all be in the ToS as a statement in it.
More precisely you should look at the ToS of each casino in question, I'm sure it's clearly stated there.

One of the most common TOS would be that pertaining about Geographical locations, ip restrictions, transfer of funds from gambling sites and other which are indeed that very common. There might be some difference but it would be that mostly on the countries. For some they are accepting but others are restricting it. This is why its important that as a gambler you do know with these informations to avoid with these kind of locked up funds issues on which this will definitely be that a pain in the ass at the time that you would be able to experience those lock ups. There are just that those people who cant just that accept that they do made out a mistake. In speaking about lock ups then they do have the full rights on doing so since its been stated from the start that you had to remember or know on what are the donts. So if you would be that facing up such issues and theyve throw into the actual reason on why it do happen then there's nothing you can do but to keep silent and accept your mistakes.

It is quite understandable that each player may want to scrutinise geographic rules to the latter before committing valuable capital in any betting site in the contemporary world. You are correct, breaking the rules of the region or unauthorised IP address is something that is lethal and can lead to a balance freeze forever. Any risk that we take knowingly should be respected as part of personal responsibility of the already laid down policies. By knowing the legal limitations in our own country, we will save on the administrative losses which can very well be quite problematic and time consuming.

[Kelward]

From the few cases I saw, the casino will release your deposit but won't allow you carry out any other activity on the casino except just for you to withdraw your money, that's fair enough but some casino would never do that, you know that every casino has their individual rules and regulations, so if they already stated on their ToS and the customer broke such rule, they can use it as an excuse not to return the customer's money unless the person follow up the casino with the customer right protection agency.

I think it is fair for casinos to allow gamblers to only withdraw their funds if their accounts are frozen, they will restrict only gambling activities so the gambler won't have any use of their account. To avoid all the inconveniences of having your account frozen it is good to patiently read the TOS but unfortunately many gamblers are in a hurry to get started and they will overlook it. Some freezing can be justifiable like in the case of a proven money laundering. Reputable casinos wouldn't just freeze an account because they actually need gamblers to patronize them, it's only shady casinos that will want to scam gamblers to steal their funds and wins.

[coin-investor]

If you deposit in a casino and later they say you violated the TOS and ban your account, is it fair or even allowed for them to freeze your funds if most of it is just your deposit, not winnings? I get confiscating winnings in case of abuse, but keeping the original deposit as well feels questionable.

Some casinos return the deposit depending on the severity of the violation. If the violation is intentional, like trying to cheat the system, they might confiscate it as a form of punishment. If it's a duplicate account with no intention of having another account, they might return the deposits, but everything depends on the casino's discretion.

There are violations under the casinos' terms that warrant the confiscation of deposits and winnings. As a gambler, you should be aware of this. You can ask the casino you intend to play at for their take on this. Every casino has its own take on issues, so it's better to ask them about violations.
 

[letteredhub]

From the few cases I saw, the casino will release your deposit but won't allow you carry out any other activity on the casino except just for you to withdraw your money, that's fair enough but some casino would never do that, you know that every casino has their individual rules and regulations, so if they already stated on their ToS and the customer broke such rule, they can use it as an excuse not to return the customer's money unless the person follow up the casino with the customer right protection agency.

I think it is fair for casinos to allow gamblers to only withdraw their funds if their accounts are frozen, they will restrict only gambling activities so the gambler won't have any use of their account. To avoid all the inconveniences of having your account frozen it is good to patiently read the TOS but unfortunately many gamblers are in a hurry to get started and they will overlook it. Some freezing can be justifiable like in the case of a proven money laundering. Reputable casinos wouldn't just freeze an account because they actually need gamblers to patronize them, it's only shady casinos that will want to scam gamblers to steal their funds and wins.

The gamblers should on their part cultivate the attitude of doing the right thing when using any casino. There are two necessary things to look out for when about to register with a casino for the first time; your jurisdiction, if it's not restricted and deposit limit. No matter how lazy you can be in not reading the ToS to a commendable length you shouldn't extend the laziness to this two things I mentioned. All casinos don't operate on same rules and we don't expect that their response to issues such as this in the op would be dealt with in same manner. If they refuse to refund the initial deposit it doesn't make a scam conclusion about them.

[bakasabo]

I think it is fair to freeze deposit too if a person has violated ToS. Because a gambler would use them to win, make losses for casino. They are the instrument to commit rule violation. Look on situation from such angle: when police catch a criminal, they dont leave his belongings on the crime scene and dont return them back to places where they were purchased.

[Questat]

I think it is fair to freeze deposit too if a person has violated ToS. Because a gambler would use them to win, make losses for casino. They are the instrument to commit rule violation. Look on situation from such angle: when police catch a criminal, they dont leave his belongings on the crime scene and dont return them back to places where they were purchased.

I guess it really depends on the type of violation. If it’s just a simple KYC issue and there was no intention to cheat or abuse the system, then the funds should be released and the account can be locked if that’s what they want to do.

The problem is when banning an account automatically means freezing the funds for the casino’s benefit.
If that’s the default outcome, then honestly, there’s something wrong with that policy.

[Cryptomultiplier]

Well, I think a casino has certain rights due to their license agreement and region of operations. A casino can obtain license from Curacao and the TOS in that region allows such a casino to seize or freeze all funds including deposits, having found a player in violation of their rules.
However, in places like the UK, Malta, they have rules by their license regulators that prevents the player from having their deposits seized or frozen for any violations whatsoever.

I do however think there's no exception no matter the region, to having deposits seized or entire casino wallet frozen, if the owner of such an account is suspected of money laundering activities or ID fraud.

[Text]

it really depends on the violation, not all ToS breaches are equal if someone was clearly abusing bonuses, using multiple accounts or cheating the system then yeah confiscating winnings & even the balance tied to the abuse makes sense but if it’s something like KYC delay, document mismatch or a technical ToS issue w/ no intent to cheat, freezing the original deposit feels wrong that money isn’t casino profit it’s still the player’s funds. I don’t fully agree with the crime instrument comparison, gambling deposits aren’t illegal objects by default if casinos automatically keep deposits whenever they ban an account that creates a perverse incentive, ban first, ask questions later, keep the money.

[Jody.Drummer]

If the money in question is unrelated to casino winnings that could be confiscated due to rule violations, they shouldn't even accept your deposits anymore and should immediately return any funds that are not within what they are legally entitled to claim.

Whatever it is the decision is about this kind of issue depends on what is written on the casino's terms of service, some who said things about not returning deposits won't do so, it's important to scrutinize closely the kind of action a casino promises rule defaulters before depositing money in the casino.

I can't think of any mistakes that players could have made that would cause their deposits to be frozen, but perhaps there are rules that they have established with the update and because we didn't pay attention to them, we are unaware of the update. And if this happens, meaning a player made a mistake that affected their deposit, the casino might not freeze it immediately. They would need to explain the solution that needs to be taken to restore everything to normal. If there's no clarity, it might make the player feel uncomfortable or even lead them to seek out another casino.

[MainIbem]

If the money in question is unrelated to casino winnings that could be confiscated due to rule violations, they shouldn't even accept your deposits anymore and should immediately return any funds that are not within what they are legally entitled to claim.

Whatever it is the decision is about this kind of issue depends on what is written on the casino's terms of service, some who said things about not returning deposits won't do so, it's important to scrutinize closely the kind of action a casino promises rule defaulters before depositing money in the casino.

I can't think of any mistakes that players could have made that would cause their deposits to be frozen, but perhaps there are rules that they have established with the update and because we didn't pay attention to them, we are unaware of the update. And if this happens, meaning a player made a mistake that affected their deposit, the casino might not freeze it immediately. They would need to explain the solution that needs to be taken to restore everything to normal. If there's no clarity, it might make the player feel uncomfortable or even lead them to seek out another casino.

I think cases like money laundry could cause a casino to restrict a particular customer to have access to withdraal, well Accardo made a good point, "it depends on the level of offense" and if their TOS permits them to withhold the funds of a defaulter or require them to ask for KYC before releasing it then they'll do just that, I'm glad I've not had a serious issues with any casino that would make them withhold my money.

[junder]

What casino is this so that we can avoid?

Casino usually send a terms in their ToS which you violated when they ban your account. It’s unfair if they confiscated the funds without telling what terms your violated so that you can make amendments to their decision.

I never encountered inconvenience like this on crypto casino mainly because I only have account trusted casino. I only play on casino which a lot of forum members regularly playing without any issue encountered.

It happened at a casino outside this forum, perhaps what could be called a local casino in my neighborhood that operates online.
Yes, I felt annoyed and confused about the incident, but since the amount involved wasn't significant, I let it go and stopped visiting that casino. That incident made me more careful in choosing casinos, because even though we know the odds are against us, it's more painful and frustrating to be cheated.

[Patikno]

Quick question for discussion.

If you deposit in a casino and later they say you violated the TOS and ban your account, is it fair or even allowed for them to freeze your funds if most of it is just your deposit, not winnings? I get confiscating winnings in case of abuse, but keeping the original deposit as well feels questionable.

What’s your take on this?

First, I will ask what caused me to violate their casino rules. Second, I would try to clarify, as they might have made a mistake in their decision. Third, if I clearly violated their rules, then I  will stop making excuses. Whether it was fair or not, I will definitely try my best to get my deposit refunded. If there were any winnings in my bankroll, I would only ask for the deposit amount. I don't think it is fair to withhold everything, including my deposit, but I am sure a casino that wants to maintain a good reputation and provide a good user experience will at least refund the deposit amount.

[_act_]

First, I will ask what caused me to violate their casino rules. Second, I would try to clarify, as they might have made a mistake in their decision. Third, if I clearly violated their rules, then I  will stop making excuses. Whether it was fair or not, I will definitely try my best to get my deposit refunded. If there were any winnings in my bankroll, I would only ask for the deposit amount. I don't think it is fair to withhold everything, including my deposit, but I am sure a casino that wants to maintain a good reputation and provide a good user experience will at least refund the deposit amount.

If you did not try to cheat on the gambling site, there is no problem. What the gambling site will do for you is that they will merge all your gambling site accounts together. They may even pay you the money that you won. But most people are using multiple accounts just to cheat. That is the reason the gambling site will ban their accounts and not pay them the money they deposited.

Some cases may just lead to confiscation of the gambler's money. Example is when the gambler bought the gambling site account which already indicates that he is using it to bypass geolocation blocking or the person wants to use the account for fraudulent activities.

[Fiatless]

The gamblers should on their part cultivate the attitude of doing the right thing when using any casino. There are two necessary things to look out for when about to register with a casino for the first time; your jurisdiction, if it's not restricted and deposit limit. No matter how lazy you can be in not reading the ToS to a commendable length you shouldn't extend the laziness to this two things I mentioned. All casinos don't operate on same rules and we don't expect that their response to issues such as this in the op would be dealt with in same manner. If they refuse to refund the initial deposit it doesn't make a scam conclusion about them.

Ease of registration and fair bonuses are more well-considered by some gamblers than studying the terms of service. I wouldn't exempt myself from this fault since I have also done thesame.

Anyway in the case of the OP questions, it will depend on the offence that was committed. If it were a calculated attempt to cheat the casino, I think that the funds should be seized. The victim should receive some concession if it was an honest mistake. I know the question now will be how do we know if it was a conscious act or an honest mistake. We leave that answer to the casino and the gambler.

[Nothingtodo]

Quick question for discussion.

If you deposit in a casino and later they say you violated the TOS and ban your account, is it fair or even allowed for them to freeze your funds if most of it is just your deposit, not winnings? I get confiscating winnings in case of abuse, but keeping the original deposit as well feels questionable.

What’s your take on this?

I was in a situation where the terms and conditions did not mention that KYC is required for withdrawal. I made a deposit of $130 after creating an account but when I made a profit on a bet and was about to withdraw, KYC was mandatory.
Unfortunately, my dollars were stuck in that account due to my lack of documents and I was unable to withdraw my dollars from that casino. However, that casino site is currently inactive, meaning that my $140+ casino was stuck and I was completely unable to withdraw it simply because I didn't do KYC.

[shawonngp]

I gambled on a few casino sites without encountering any transaction-related issues. I signed up for a new casino site because it offered many attractive features and bonuses. I deposited $100, gambled, and won a good amount of money, but when I tried to withdraw, I saw that the withdrawal had been cancelled. They suspended my account permanently. When I contacted their support team, they said I violated their TOS but allowed me to withdraw my initial deposit; however, they didn't refund the amount I won. No casino site will freeze your initial deposit without any money laundering charges against you. Most casinos follow this.

[Bright0515]

Quick question for discussion.

If you deposit in a casino and later they say you violated the TOS and ban your account, is it fair or even allowed for them to freeze your funds if most of it is just your deposit, not winnings? I get confiscating winnings in case of abuse, but keeping the original deposit as well feels questionable.

What’s your take on this?

If you have deposited and you end up violating any of their rules, they are not supposed to ban you from making your withdrawals because you have not won or benefited from any of their free bonus. I don't know if anyone has experienced this but if someone have experienced this and wasn't able to withdraw his funds that means he used the casino welcome bonus when he was signing up.

[letteredhub]

The gamblers should on their part cultivate the attitude of doing the right thing when using any casino. There are two necessary things to look out for when about to register with a casino for the first time; your jurisdiction, if it's not restricted and deposit limit. No matter how lazy you can be in not reading the ToS to a commendable length you shouldn't extend the laziness to this two things I mentioned. All casinos don't operate on same rules and we don't expect that their response to issues such as this in the op would be dealt with in same manner. If they refuse to refund the initial deposit it doesn't make a scam conclusion about them.

Ease of registration and fair bonuses are more well-considered by some gamblers than studying the terms of service. I wouldn't exempt myself from this fault since I have also done thesame.

Not literally condemning it though but from now on you could add the above two suggestions as part of your list of considerations.

Anyway in the case of the OP questions, it will depend on the offence that was committed. If it were a calculated attempt to cheat the casino, I think that the funds should be seized. The victim should receive some concession if it was an honest mistake. I know the question now will be how do we know if it was a conscious act or an honest mistake. We leave that answer to the casino and the gambler.

But can we really know when the action is done with intent to actually cheat and if it wasn't. We can't really say. Perhaps that's why most casinos don't tolerate or accept a plea for ignorance because a gambler can pretend not to have done it on account of a honest mistake. It's a very hard situation to discern what's true and what's not.

[Jody.Drummer]

I can't think of any mistakes that players could have made that would cause their deposits to be frozen, but perhaps there are rules that they have established with the update and because we didn't pay attention to them, we are unaware of the update. And if this happens, meaning a player made a mistake that affected their deposit, the casino might not freeze it immediately. They would need to explain the solution that needs to be taken to restore everything to normal. If there's no clarity, it might make the player feel uncomfortable or even lead them to seek out another casino.

I think cases like money laundry could cause a casino to restrict a particular customer to have access to withdraal, well Accardo made a good point, "it depends on the level of offense" and if their TOS permits them to withhold the funds of a defaulter or require them to ask for KYC before releasing it then they'll do just that, I'm glad I've not had a serious issues with any casino that would make them withhold my money.

You're right, perhaps previously there was no KYC done and because there was a mistake, the option available was to do KYC to resolve it, so that makes sense. And if the player himself still wants his account to return to normal, there's no harm in doing the KYC requested by the casino. As far as I can recall, I've never encountered any serious issues with gambling, and even if something like that were to happen, I might just forget about it. Such an unpleasant experience might make me more cautious when gambling. But it's not unusual to make mistakes, I mean, if an error occurs, it's only natural.