Dispute for $579.65 worth of Bitcoin [RESOLVED]

[Coldstreak]

Hi respected forum members, please consider this as a dispute at the moment. Negative feedbacks could damage their reputation. Right now I don't see the need for it. I strongly believe their decision to void wins and losses over many days is ridiculous. Please share your opinions on who is right here.

tl;dr - Bitsrace want to remove $579.65 of my balance won by risking my capital. They don't have a good argument or evidence to justify this. I don't even know if their story is true, but they do sound genuine. They are saying they suspect their races were compromised, so they by themselves decided to void all my games across the day across all games across all rounds, even though they themselves acknowledge I am very likely innocent. I have bolded circumstantial evidence that supports my case. There should be hard evidence that I am innocent but that should be with bitsrace, because they have all the data.

(removed, as the dispute is resolved)

[memehunter]

OP, first of all I praise you for all your efforts that you have put in this topic to fight your case. I have to say not many can articulate their case in such an effective manner. Let's wait for the casino's reply to hear their side of story (although the conversation you posted is giving us a good idea of casino's unfair stance, if that is true).
You even offered them to pay out of your winnings for their time and efforts lol, unbelievable.
One thing I have to say that no reputed casino will ever make this sort of lazy solution to fix a real exploit (exploit which can be proven without doubt), let alone some imaginary made up exploit for just not paying the well deserved winnings (if that is the case).

This is like somebody broke into their house and took some of their money and they think it is completely alright to break into my house and take my money,

Well said and I agree if this story is all true.

I wonder if proof of funds (bankroll) might be a need of the hour. I mean at least it will ensure that casino has capacity to pay.  

[Rashlyowl]

Anything that happens internally within the casino such as hacks or exploits should not harm the user. It is a problem for them because they are not strict in site security. Approach taken by the owner is bad, I think they will lose their reputation soon (if they don't handle this problem immediately), by the way I have made a post in their investor search thread.

Hi investors, if you are interested in @OP idea, make sure you pay attention to Dispute against bitsrace.com for $579.65 worth of Bitcoin.

I wonder if proof of funds (bankroll) might be a need of the hour. I mean at least it will ensure that casino has capacity to pay.  

bc1qph6eqj8qmwgyvz8z4fdcvjmekztqk0973nhuuy → bc1qvcvweqt8u0esq04uz97hv5zcd0aj062qqjvm6y → bc1q3v2d5lfsyxqqrfqdqz8r4mz7h90xwemhaplr9g → bc1quf7lxvaahesfw0a0j40xj4w65seunvfu5x9gaj → bc1qfgrj9lmgh9ar57q90p085rqmglg3gjct0hjyna.

Teal colored writing: bros @Coldstreak sending address.
Brown colored writing: last destination address.

At the final destination address, there is BTC 0.0164 worth $1,442, assuming it was the site hot wallet. If they approved bros @Coldstreak withdrawal, they would lose more than half of their reserves.

[memehunter]

At the final destination address, there is BTC 0.0164 worth $1,442, assuming it was the site hot wallet. If they approved bros @Coldstreak withdrawal, they would lose more than half of their reserves.

Hmm, so as per industry standard practice, they should have a max win cap of $15(1% of funds)  . OFC, casino in question is free to post the proof of funds to establish this aspect of the story. If they do not want to be transparent about the whole funds (which they must as they are raising money), any hot wallet containing at least 50k would be at least a starting point to instil some confidence. Otherwise it is just another wild west cheap crypto show.

I have made a post in their investor search thread.

I have given a neutral tag as well for now for any potential investor/player.

[LoyceV]

Bitsrace owner:

I understand that it's not your fault and there is a possibility that you weren't using these exploits while wagering on the site.
~
As for you specifically, based on an analysis of your betting history and account, I don't believe you were exploiting the website. However, I can not know for sure so I can't honor your full balance.

What is this? A 12 year old opening an online casino? This is how I read it: there was a problem, there's no reason to believe it's OP's fault, but they took his money anyway. That's called selective scamming.

I believe this "casino" simply can't afford to pay OP:

We’re capital-constrained on two fronts:
1) Bankroll

@OP: you should create a Flag (type 3).

[Coldstreak]

Thank you @memehunter, @LoyceV, @Rashlyowl !!

I am not actually sure if there was an exploit or not (objectively, other than the email, there was nothing in the website, forum, or chat that said anything about this), on one hand the emails received appear genuine there is details and consistency I don't feel he is lying, but on the other hand there is contradiction in saying they don't have any logs at all while also saying they know their API was brute forced or something.

But I think there is a chance they have enough funds. It is possible we are looking at one address out of many. As a gambler, I did some research and talk with other players before depositing. I was able to talk to 2 players, and they received their withdrawals. Their bonuses, signature campaign, max wins, all indicate they have capital, and they might be seeking investors to raise the max win per bet further.

I think the casino owner is convinced that his decision is completely right.

Of course, I could be wrong. I will just wait a day or two. If they can fix their mistakes, I don't want to destroy what someone else built unless I am really getting scammed. If they don't do anything, I will follow your advice and create a flag.

[Coyster]

I think the casino owner is convinced that his decision is completely right.

I think he is completely wrong in this case. If there was a glitch or exploit as at the time you played and won, then it should be on the casino and not the player. From this conversation, the owner is also not sounding that very much professional as well. If a platform gets hit with an exploit, then the smart thing to do is to take it as a hard lesson, fix the exploit, pay out winnings as normal and keep your reputation.

Arguing with players like in this case, trying to convince them that they didn't do anything wrong but you cannot pay them doesn't always end well for the platform.

[Coldstreak]

Hi, updating that the dispute has been finally resolved  

I agreed to settle for $600 (out of $827 balance. Bitsrace had only agreed to refund $200 deposit before) and bitsrace accepted. https://blockstream.info/tx/f7bf6591a2c6caa3442aee69e9c2d72d62b645ef921c530ca2f6333d0bb376d8
$600 is not a loss to me because I decided to give up the bonus I received after completing wagering and the rakeback. I still got my deposit plus winnings.

This was only possible because you guys weighed in your opinions. Very much appreciated!!