BC.Game – Bonus Winnings Voided, Inconsistent Rules, and Unsafe “Manual Deposit” Direction via Telegram
Casino: BC.Game
Website: bc.game (and related domains)
Category: Online Casino / Crypto Gambling
Status: Ongoing dispute, unresolved
Third-party mediator: Casino.Guru (active case)
SUMMARYI am reporting BC.Game for voiding accumulated bonus winnings without clear disclosure, providing inconsistent explanations across Live Support and third-party mediation, and directing me via Telegram toward unsafe “manual deposit” procedures involving unverified accounts, which BC.Game’s own website flags as NOT official representatives.
KEY ISSUES1) Bonus winnings were voided despite no visible or explicit maximum win / forfeiture condition shown at the time of in-app VIP promotion redemption.
2) Live Support statements conflict with:
- In-app VIP / Prime Mission promotion terms
- Casino.Guru’s independent assessment
3) Telegram admins/bots (“Coco”, others) instructed me to make a manual deposit via accounts later flagged by BC.Game’s own verification page as NOT official representatives.
4) Users are muted or blocked when questioning these inconsistencies.
5) No single, clear rule reference has been provided explaining the forfeiture decision.
CHRONOLOGY (CONDENSED)- I participated in VIP / Prime Mission in-app promotions (Level ≥40 / VIP-only).
- Prime Mission Activity Terms shown in-app specify:
• 40x turnover requirement
• Withdrawal up to 100% of the bonus amount after completion
• No explicit max win cap or “excess winnings forfeiture” language visible at redemption
- After wagering, accumulated winnings were removed/voided.
- Live Support claimed “general bonus rules apply unless specified”, but could not point to where a max win or forfeiture rule was disclosed prior to redemption.
- Casino.Guru Complaint Specialist noted casino responses appear inconsistent and requested BC.Game to clarify:
• sequence of events
• rules in force at the time
• how those rules were disclosed
- On Telegram (BC.Game Sports Group):
• An admin/bot (“Coco”) stated a manual deposit was required via a named representative
• BC.Game’s official verification page later flagged those accounts as:
“NOT the official representative of BC.GAME. Do not trust this account.”
• Shortly after raising this issue, I was muted for “flooding”.
WHY THIS MATTERS- Industry standard requires any max win or forfeiture condition to be clearly disclosed before wagering.
- Directing users to manual deposits via unverified Telegram accounts presents a serious security risk.
- Conflicting answers across Live Support, Telegram, and Casino.Guru suggest systemic inconsistency or concealment.
EVIDENCE AVAILABLE- Screenshots of Prime Mission Activity Terms (in-app)
- Live Support transcripts
- Telegram chat screenshots (manual deposit instruction + mute)
- BC.Game verification page screenshots flagging those accounts as NOT official
- Casino.Guru complaint correspondence
REQUEST1) A specific rule citation showing where the alleged max win / forfeiture was disclosed prior to redemption.
2) An explanation for directing users toward unsafe manual deposit flows.
3) Restoration of legitimately wagered winnings, or a documented rule basis justifying forfeiture.
BC.Game representatives are invited to respond here with clear, verifiable references.
