Multi-accounting accusations: who carries the burden of proof?

[jcojci]

The thing is I will moves from that casino and will not back. I am not doing multi-accounting so if casino accuses me about that, I will ask for the evidence and prove that I don't do that. If they can't show the evidence, I will leaves the casino and not thinks about my deposit money. After all, the money is not too big for me.

Casino can abuses using that way. But that will only for gray casino which is not care with their members and only for money. Casino can do anything to their members, you should remember so you don't have to deposit too much money.

That is to avoid if something bad like that happens so you will not be too sad.

[Fivestar4everMVP]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

No matter how reputable a casino is, it's certain we know or understand the fact that they too can still make mistakes, mistakes is something no one is above and if casino will accuse me of operating multiple accounts, and I am very sure it's a false accusation, they will have to provide evidence because that is the only chance I have at proving that I am innocent of the accusation.

But then again as a gambler who wants to stay away from every casino related issues, it's very important we keep to the rules of the casino we are playing on, we must not allow little things like someone who plays on the same casino to use our internet Hotspot to access their own account on the same casino, as this could easily make the casino's algorithm believe we are operating multiple accounts, this simple mistake have made some gamblers to lose their accounts and the money they had on the account.

[YOSHIE]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account,

The case of multi-accounting in online casinos has become a matter of pros and cons nowadays, maybe I should give up in this case, honestly I don't know the main problem and where to start, both claim and defend each other.

Now let's put it this way, you/OP currently how many online casinos are there that you use to gamble and which casino is having a problem with you, I think if you are that's the one you need to sort out.
It's hard to know who's wrong and who's right. the accusations are many but I see a beginner, after all the accusations are not half-hearted $100k logic how he spent such a big budget on the casino, which is true.

[Orpichukwu]

No, most casinos never use such baseless accusation of multi accounting unless they find a valid proof that someone might be breaking their rules of multiple account not allowed. Multi accounting can impact casinos very badly especially when someone does that in order to abuse bonus.

Most casinos don't usually do accusations without proof. That doesn't mean that there are ones which don't do it. I can't remember the time, but I believe I have come across an accusation where the member said the casino accused him via live support of multiple accounts, which he did not admit to, and the casino never proceeded with it, as if they wanted to impose that allegation on him without evidence.

[FinneysTrueVision]

Casino’s hold the power to decide who can and can’t use their service. The burden is on the player, especially if you are somebody they can easily afford to lose. Your only choice is to appeal your case to them and if that fails you can still resort to a trusted mediator, although many casinos still ignore those rulings.

[Pandu Geddon]

This is where things start to get tricky, in my opinion.

Cases like that do become complicated if it happens to us, who honestly do not use multiple accounts in one casino. But I have also created accounts in several casinos, and none of them have accused me of using multiple accounts. 
Maybe what happens to other gamblers is different. Have you ever seen a group of people gambling together with their own devices in a hangout spot? They use their own devices, but might be accessing through the same network. That can become a problem without us realizing it, especially for gamblers who often lend their devices to friends for gambling. Even if they log in with their own account, if they are accessing the same casino, wouldn’t that eventually become an issue? 

Regarding how the casino must prove it, it would be better if everything were made public. Even if the casino has rules against doing so, if they can provide proof through emails sent, that could be much better.

[danherbias07]

I played in different online casinos, and it didn't occur to me once. Multi-accounting is so rare to happen unless you are playing on a rented computer or someone connected to your internet and gambled on the same website. But who does that nowadays? I mean, we can access it through our phones and can still play decently with either home internet or a data subscription, even if it's tough to use it.

If that did happen, I would ask the appropriate person to explain things. It doesn't need to be public. A private conversation will be enough to show proof that I made many accounts, and next to it will be proving it is not yours, by maybe showing your side of the proof.

[un_rank]

If I am a gambler who is accused of wrongly abusing the rules I would want some proof to be given of that. I know the accused users more often than not are guilty, but even if it's 1% that are wrongly accused it warrants some more information being given. The casino can give this information without exposing personal details in cases where it is possible to do so.

Another reason proof is important is some bans are automated and after more careful checks an error could be identified that would vindicate the user.

- Jay -

[asriloni]

It does open the door for casino to abuse it. However,  as a member, you have the right to ask the evidence to their support directly, and they will send the evidence privately. I believe casino won't ban user's account without being backed by legal opinion.

[Wind_FURY]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

The burden is still on YOU. Why? Because you have your account BLOCKED and your coins LOCKED in their custody. You can't tell them that the burden is on them.

Plus from the discussions that were made in BitcoinTalk, from a person who has some experience working with a casino, the casino RARELY makes a mistake about multi-account accusations.

[mirakal]

the casino RARELY makes a mistake about multi-account accusations.

That’s if we’re talking about legit casinos. But how about outright scammers who just use their TOS to protect themselves.
In some cases, a gambler lays out all the evidence they have, screenshots, transaction history, everything, while the casino only shows limited data and hides behind privacy reasons.

In that situation, who usually wins in the eyes of the community? Does the casino still get the benefit of the doubt just because they won’t release full details, or can the gambler actually win the case if their evidence is strong enough?

[Gozie51]

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

Casino may not reveal all the facts that they use to catch a cheater, unless those obvious facts like use of VPN if they are not allowing it or duplicate account. The reason I feel that casinos will not reveal everything is that they want to still catch those using such means to cheat. Gamblers are smart people that want to win by all means and so they would device other means if their initial cheating strategy is revealed and casinos don't want much complications in having hold of their cheater.

Despite not being the party that proves but the casino know that a cheating gambler knows he has cheated and so shifts the burden of proof to the gambler to prove he didn't cheat on the accusation of the casino.

[Fivestar4everMVP]

It does open the door for casino to abuse it. However,  as a member, you have the right to ask the evidence to their support directly, and they will send the evidence privately. I believe casino won't ban user's account without being backed by legal opinion.

Don't doubt what casinos can do bud, scam casinos can ban a user for whatever reason or for no reason at all, or maybe winning too much than the expected is a good enough reason for them but for we the gamblers, this is not a reason to ban a user..
Some casinos are always ready to take money from we the gamblers but are never really ready to give the money back the luck turn around to favor us, this is why as a gambler, you must be conscious of the casinos you choose to gamble on, losing money to games is already a pain enough, you don't want to find yourself gambling on a casino where you manage to win a couple of dollars after lost hundreds or even thousands, the casino turns around to ban your account claiming you broke their terms when in reality, you broke nothing, they are just angry you won.

And speaking asking the casino to share evidence in private, I believe any evidence can still be shared publicly, all that needs to be done is for the casino to edit out or blur parts of the evidence with sensitive information.

[Charles-Tim]

Casino’s hold the power to decide who can and can’t use their service. The burden is on the player, especially if you are somebody they can easily afford to lose. Your only choice is to appeal your case to them and if that fails you can still resort to a trusted mediator, although many casinos still ignore those rulings.

Gambling sites does not ignore the trusted mediators, they just want to show that the customer is at fault and not them, but there have been cases that mediators helped also, but not in something like cheating.

The gambling sites also do not just ban someone, they are following the rules.

Casino may not reveal all the facts that they use to catch a cheater, unless those obvious facts like use of VPN if they are not allowing it or duplicate account. The reason I feel that casinos will not reveal everything is that they want to still catch those using such means to cheat.

Casinos will not reveal everything because they do not want to violate the privacy protection of the user which the user can use against them.

[Antotena]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

I have not experience this with any casino but if I become a victim, I will ask for explanation and why they block my accounts. Most often, casino that do give bonuses to users are well Kyc implemented casino, it's not possible for any casino to accuse an account to be operated by the same person. However, if a casino that is no Kyc based and did give out bonus then they have their self to be blame, there must be a way to avoid abuse so it doesn't later result to things like this.

As a gambler, try and avoid chasing bonus from casino, most of the accounts casino locked are the ones with history of giveaway abuse. There is nothing bad if you claim bonus and other promotions in the casino but if you doing so doesn't change anything. Haven't seen anyone as a gambling expert that has used bonus to win a significant amount of money from casino, the owner of the casino knows better that the money is coming back to them.

[retreat]

From what I know, casinos will not provide any evidence to users when they accuse them of having multiple accounts, but they have strong evidence to be able to accuse users of having multiple accounts, and if they are in that position the user can appeal through a third party mediator and later the mediator will review the evidence from both parties, both from the casino and the player. And in most cases, it's usually the casino that wins.

[Sticky Bomb]

It does open the door for casino to abuse it. However,  as a member, you have the right to ask the evidence to their support directly, and they will send the evidence privately. I believe casino won't ban user's account without being backed by legal opinion.

Don't doubt what casinos can do bud, scam casinos can ban a user for whatever reason or for no reason at all, or maybe winning too much than the expected is a good enough reason for them but for we the gamblers, this is not a reason to ban a user..
Some casinos are always ready to take money from we the gamblers but are never really ready to give the money back the luck turn around to favor us, this is why as a gambler, you must be conscious of the casinos you choose to gamble on, losing money to games is already a pain enough, you don't want to find yourself gambling on a casino where you manage to win a couple of dollars after lost hundreds or even thousands, the casino turns around to ban your account claiming you broke their terms when in reality, you broke nothing, they are just angry you won.

Scam casinos can do anything to clients since they are only there to scam people, we've had various experiences in the past with casinos we consider scam. However operating a casino without sufficient capital has more possibilities of being seen as scam in the nearest future since it may not be able to pay a big win. Some casinos may have started out with genuine intentions, but lack of good funding made them appear as scams in a short while.

They are entirely different with reputable casinos placing a ban on client's funds, although I am not entirely saying those casino are without errors

And speaking asking the casino to share evidence in private, I believe any evidence can still be shared publicly, all that needs to be done is for the casino to edit out or blur parts of the evidence with sensitive information.

It is a breach of their own service agreements and can work against them and their reputation.

[Pmalek]

Multi-accounting problems can happen accidentally. It happened to me not that long ago. I forgot which email I used with a casino account. Resetting the password through email didn't work so I opened a second account by mistake while trying to access my old account. As soon as I realized it, I contacted customer support and told them what happened.

If you have other people using your internet connection to gamble on the same site as you do, casinos will look at that as multi-accounting. They see the same IPs accessing their platform from different accounts. Some people tell the truth, claiming it wasn't them, it was their brother/cousin/father/friend..., but others also abuse this loophole and are guilty of using multiple accounts to abuse bonuses, overcome betting restrictions, etc.

Third-party mediators are a decent compromise. It's still a trust-based system, though. You will have to trust someone. Either the casino or the third-party mediator.

[VashaUdacha777]

I’ve been playing at different online casinos for over 10 years and I’ve never had my account blocked. I guess that’s because I’m the only one in my family who plays. But a friend of mine has been blocked many times — he lives with his parents, and they also like to play online casinos. Because of that, they keep getting blocked. I’m already tired of explaining the rules to them.

[Dave1]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

Yes, the burden should be in the casino themselves. But the thing is that they are somewhat protected by their proprietary fraud system that they have. And they can reason out that they can't disclosed what methods they used. They will tell that their system flag that account.

Unless the gambler will go and fight it out with a 3rd party mediation and then that 3rd party will see who is telling the truth. As far as I know, some casinos will reveal their method to them only and then they will judge base on the merit whether the casino has wrong doings or not.