Multi-accounting accusations: who carries the burden of proof?

[Fiatless]

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

This is why we have neutral mediators that should determine who is at fault. The casino wants to avoid manipulation to enable them make a profit. So they can go the extra mile to ensure they block every form of abuse. Even reputable casinos can make mistakes, so we cannot assume that they are always right. This is why we need an impartial intermidiary that will look into the matter.  

[shawonngp]

Sometimes, the gambler is saying the truth because he's not aware that someone else is using the same router with him. However, I have seen someone that had two accounts in one same casino but didn't get banned because he didn't win big amount of money.

I feel that's when you win a good amount of money or the casino needs KYC verification that they do go on screening the account to see if the gambler has multi account or not. However, some shady casinos can use this as an excuse not to pay the gambler his win. Though, I haven't experienced this before since I started gambling.

Many casino sites follow their rules & regulations very strictly, even if you don't win a big bet. For example, I created a multi-account on a casino site because I forgot the password for one of the accounts. When I couldn't recover the mail, I signed up for a new account at that casino. My account was instantly suspended because it was on the same IP. Still, most of the casinos ask for KYC only when you win a big bet, but when you go to withdraw, you can't withdraw those dollars without your KYC documents. I don't think there is any need to open multiple accounts on one casino site when you have the option to register accounts on many other trusted casino sites. Those who open multiple accounts on the same site have other bad motives, such as trying to get first deposit bonuses or free spins, and want to abuse these.

[Woodie]

In the corridors of law they say "He who alleges must prove" , but funny thing is that they just throw this at their client's and look away because it's their word against yours and that leaves us at their mercy!! And when it comes to producing proof only 30% do provide it , and funny thing this only happens when it's time to withdraw funds even when account has been around for a while..

[Beparanf]

In the corridors of law they say "He who alleges must prove" , but funny thing is that they just throw this at their client's and look away because it's their word against yours and that leaves us at their mercy!! And when it comes to producing proof only 30% do provide it , and funny thing this only happens when it's time to withdraw funds even when account has been around for a while..

This is the reality on crypto casino although I never experienced being accused of multiple account but still it’s scary to think that you might experienced this without any way to proved that you don’t have multiple accounts.

It’s hard to made an argument virtually on case of multiple account. Casino should provide a very detailed proof on how they come up on the connection which I believe some casino done when the issue was raised on arbitration services.

[nimogsm]

I have never encountered this in many years of using various websites. I always keep the amount I am willing to lose in case of force majeure in my account on the website. Besides, I would not just let the situation go and would ask support how to avoid being banned and fix the situation.On reputable websites, I think this is unlikely to happen, and the probability of it happening is close to zero.

[davis196]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

Are the casinos required be the law or by the gambling regulators to disclose proofs of multi-accounting publicly?
Everything seems pretty clear here. The casino has a Terms of Service. If the casino states that the gambler had broken the Terms of Service, then it's up to the gambler to prove his innocence. How can a gambler use the same sensitive data like ID card, selfie and proof of funds to KYC verify several accounts at the same casino? Some parts of this info is being manually reviewed by the casino customer support and I don't believe that it's possible for someone to have several KYC verified accounts. Even if it does, there's a 100% certainty that those accounts will get banned and the funds will get blocked, so the reward isn't worth the risk for the bonus abusers.

[Royal Cap]

In fact, the position of casinos is not entirely unreasonable. They run their own business at risk, so they want to control who stays on their platform and who doesn't, Many times they make strict decisions to prevent suspicious behavior or system abuse but this is where the problem arises, because all players are viewed in the same way. A common person cannot understand when he or she has fallen into the risk list. In my opinion if the casino had openly stated the reason for the decision, there would not have been so much anger. The lack of transparency is actually the biggest problem which I think.

[Dunamisx]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

Before you're being accused, they must have monitored your account and found it under violation, you may be doing some things that could not be open to you that they can cause you being restricted, a good example is when the rules go against multi accounting, while you connect to someone on the same platform by sharing device or WIFI, which we may not know.

[Maslate]

In my opinion if the casino had openly stated the reason for the decision, there would not have been so much anger. The lack of transparency is actually the biggest problem which I think.

I think if a gambler is being honest with themselves, they already know when they’ve committed a violation, and in those cases it’s better to just accept it and move on. Unfortunately, some people have bad intentions and try to damage a casino’s reputation by making accusations that aren’t really true. They take advantage of the fact that this community values transparency, while casinos can’t always fully disclose everything due to privacy and compliance limits. That imbalance is where things get messy, and it’s not always easy to tell who’s actually in the wrong.

[MArsland]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

I've never experienced a problem like this at any casino, but if it does happen, there are several factors to consider first. I don't have multiple accounts at that casino, my account has a substantial balance, and most importantly, the casino operates or advertises itself on this forum.

I don't gamble at casinos that don't have a good reputation on this forum. By having them on this forum, we can raise this issue and draw everyone's attention. We must provide valid evidence and involve casino representatives to provide proof of the allegations.

[Eternad]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

I've never experienced a problem like this at any casino, but if it does happen, there are several factors to consider first. I don't have multiple accounts at that casino, my account has a substantial balance, and most importantly, the casino operates or advertises itself on this forum.

I don't gamble at casinos that don't have a good reputation on this forum. By having them on this forum, we can raise this issue and draw everyone's attention. We must provide valid evidence and involve casino representatives to provide proof of the allegations.

In fact, There’s no reported case about multiple account that experienced by reputable or high rank member here.

Multiple account accusations usually came from a newbie that just registered to write the complaint against the casino. You don’t need to worry much about this if you don’t use VPN or never connect on public internet while gambling because that’s the only way you can be involved to this mess.

Also a simple multiple account doesn’t automatically give you problem. A bonus abuse through multiple account what makes this situation serious.

[coinlary]

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

It's hard to side fr but there is a lower chance that a reputable casino will just close your account for no reason. You just mentioned one of the reasons they don't release the detailed evidence, but there could be other reasons. Yet, there's still no way to actually justify their actions.

I would suggest they run this check before a user makes a deposit on their casino. I don't know how long that might take, but a user who doesn't want to be accused of multiple accounts should be able to wait for the process to complete. For those who wouldn't be interested and are willing to face the risk, then a casino can make it optional and not mandatory. It's just a solution I think might work.

[AmoreJaz]

In my opinion if the casino had openly stated the reason for the decision, there would not have been so much anger. The lack of transparency is actually the biggest problem which I think.

I think if a gambler is being honest with themselves, they already know when they’ve committed a violation, and in those cases it’s better to just accept it and move on. Unfortunately, some people have bad intentions and try to damage a casino’s reputation by making accusations that aren’t really true. They take advantage of the fact that this community values transparency, while casinos can’t always fully disclose everything due to privacy and compliance limits. That imbalance is where things get messy, and it’s not always easy to tell who’s actually in the wrong.

As a gambler, your responsibility is to at least orient yourself with the terms of the casino. It is not the casino's fault if later on you will violation owed to ignorance of their terms. Because as a responsible gambler, you should at least read or browse their terms and read the critical sections that may affect your funds later on.

[Dr.Bitcoin_Strange]

A reputable casino would never come up with such accusation when the customer is innocent, I have used different casinos and betting sites for more than 8 years now and never have I experienced such situation where a casino would block my account and accuse me of cheating. If someone experience it, the casino is supposed to show a proof to the customer upon demanding for it.

[coin-investor]

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

The only way to do this is to take your case to arbitration, like Askgambler, which is willing to act as a third party. Reputable casinos will not charge or accuse you of multi-accounting without a valid reason, because when they enter an arbitration case, and the casino proves that they wrongly accused the gambler, they will easily lose their reputation.

The same goes if they refuse to arbitrate: a reputable casino will always be ready to undergo investigation or arbitration to prove their case to their community and the gambling industry.

[Haunebu]

So many sites(Reputed or Not) 100% abuse this particular point and some other points like arbitrage betting etc to avoid paying out winners every now and then depending on the amounts involved and anyone saying otherwise are naive as hell.

This sort of crap is usually common with offshore crypto gambling sites which is why they are more risky to play with when compared to regulated gambling sites where it's the opposite case.

[Japinat]

A reputable casino would never come up with such accusation when the customer is innocent, I have used different casinos and betting sites for more than 8 years now and never have I experienced such situation where a casino would block my account and accuse me of cheating. If someone experience it, the casino is supposed to show a proof to the customer upon demanding for it.

We’re definitely talking about scam casinos here. Legit casinos wouldn’t accuse gamblers of violating the TOS, like multi-accounting, if they didn’t actually do it. With scam accusations, they can easily hide behind their TOS and even fabricate violations just to make sure they keep the money, especially when a gambler wins big.

I honestly think this does happen, even if we don’t see many cases fully proven as scams. A lot of gamblers just give up, especially when they don’t have enough evidence anymore because their account is already blocked and they can’t access anything.

In those situations, it’s easy for the casino to get away with it quietly.

[panjul07]

I have experienced it like 2 times but I was accused to do multiple accounts so early, it was during registration.
Both cases are the same where I received a notification that I have multiple account after I clicked the register/sign up button.
Since I feel that I have never tried the casino before so I asked the support about the other account(s) they think that the account(s) is mine.
Did they give me the answer? No they did not give me the answer, since it was my first try and I have no balance at all so I just ignored it.

[Accardo]

As a gambler, your responsibility is to at least orient yourself with the terms of the casino. It is not the casino's fault if later on you will violation owed to ignorance of their terms. Because as a responsible gambler, you should at least read or browse their terms and read the critical sections that may affect your funds later on.

It's challenging atimes how accounts get restricted, shared Ip, actual multi accounts usage, and error could lead to a gambler's account getting restricted, which is the best reason for the player to lay complaints, the casino has no burden to carry since they'll assume their decision as the right choice in curbing boycotters from accessing the house or abusing bonuses or other devious actions.

After the complaint the service rep in charge would go through the player's dashboard to rectify or check what actually happened, in most situation the casino may be right, because players won't know where or how they went wrong over a period of time, but no error comes from trying to know the truth, a lucky player could get back their account after much follow up on the situation.