Multi-accounting accusations: who carries the burden of proof?

[Russlenat]

When you use reputable casino to bet, you will never be worried about gambling problems and accusations from casinos because I know that when you are doing the right thing and you have never gone against anything that will make the casino to check your account for rule breakage,

Not all the time. There are reputable casinos that still end up doing selective scamming.
It’s definitely less risky playing with them since they have a reputation to protect, but it’s still not a guarantee that you won’t run into problems.

Just look at big names like Stake, BC.Game, or Betpanda. Even these casinos have plenty of scam accusations posted against them. That alone shows that size and reputation don’t automatically mean zero issues, it just lowers the risk, not removes it completely.

[Jatiluhung]

I have used more than 7 gambling sites on this forum, none of them have accused me of having more than one account. This makes me question that are the gamblers lying?

It is good not to use your family or friends router to gamble because if two or more people among you are gambling on the same gambling site, know that the gambling site will see it as multiple accounts. One household one gambling site is what is in the terms and conditions.

This is exactly what should be avoided. It is even better to use a private internet connection rather than public Wi-Fi, such as that provided at work. One of my coworkers has experienced this. From that, I learned that it is better to use a private internet connection. However, it is difficult to avoid sharing a router at home. Fortunately, I am the only one who frequently visits gambling sites. So far, there have been no problems.
And actually, the issue of websites revealing evidence also seems to slightly violate user privacy. So this is actually quite a complicated matter. Unless it is absolutely necessary to show it at a specific time.

[aioc]

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

The burden of proof should be on the casino, because the doctrine is that the accuser should be the one to sustain the proof, as that applies in a criminal case, as it is on platforms like casinos.

But the casino will not post anything that would expose their system; it should be handled by a third party. Both the casino and the gambler should trust the third party, and the result should be beyond a reasonable doubt, or the casino should have something to worry about its reputation.

[bhadz]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

I don't aim for the bonuses anymore and that's why this is not a problem to me. But being in this situation that any of your explanation proves you nothing should just be the sign to end it there. Most casinos won't give that explanation why they have blocked you, it's for the majority of them and they never disclose reasons.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

It might be a silent ban and if you've been winning consistently, then that tells a lot that they don't want you anymore.

[Kavelj22]

It is good not to use your family or friends router to gamble because if two or more people among you are gambling on the same gambling site, know that the gambling site will see it as multiple accounts. One household one gambling site is what is in the terms and conditions.

However, this alone cannot be a valid reason for suspicion. The possibility of two people using the same network is very likely high to happen. I was thinking that KYC procedures are sufficient to verify multiple accounts because one person cannot easily verify the identity of two accounts using the same network.

[alegotardo]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

Well, theoretically, yes.
The problem is that it is their site, so their rules apply and they are the ones in charge.
It really depend about  which site you are talking... if it is a site with better reputation so the things are easier, but if it is a site that does not care much about its public image, then they simply block you and you won't have much can do.

I think that in ideal scenario they should at least tell to you the real reasons for block, for example: what day and the time they detected the multi account and maybe even tell you what other nickname that they suspected was yours too.
Then based on that you can see if you were using a public Wi-Fi or from school or work where there were other people playing.

And even on sometimes an account belonging to a relative who was with you at your house.... See!? You can at least investigate and try to defend yourself.

But if they do not tell you anything, how are you going to contest anything? It is really difficult or impossible!!!!

One tip... always stay calm, it is easier to get information politely (even if theya re wrong) than if you confront them.

[Hispo]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

It does not matter actually.
If you read Terms of Service of most casinos,.you would realize they (in most occasions) reserve the right to interrupt their services to any gambler at their discretion. So if they want to close one's account they can do it without giving any further explanation to one.

Also, reserving the right of admission is not something exclusive from gambling industries, there are restaurants and attractions which legally reserve the right to kick out anyone they want without giving any further reason.

In the end, if the casino or the service does not want us to continue to deal with them, they have all legal tools to defend their position.

[Mandoy]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

It does not matter actually.
If you read Terms of Service of most casinos,.you would realize they (in most occasions) reserve the right to interrupt their services to any gambler at their discretion. So if they want to close one's account they can do it without giving any further explanation to one.

Also, reserving the right of admission is not something exclusive from gambling industries, there are restaurants and attractions which legally reserve the right to kick out anyone they want without giving any further reason.

In the end, if the casino or the service does not want us to continue to deal with them, they have all legal tools to defend their position.

Theoretically, the onus of proving a case against a casino should be on the casino in relation to a case of multi-accounting or bonus abuse. It is unjustified to block an account without providing any reasons. In reality, however, the majority of casinos hedge themselves against this by ensuring that in their Terms of Service, they are free to close accounts as they see fit. It is thus hard to legally contest this as a player. And that is the reason why reputation is very important: it is not that trusted casinos can misuse this power, whereas recurring complaints with smaller casinos is a common warning signal.

[Wind_FURY]

the casino RARELY makes a mistake about multi-account accusations.

That’s if we’re talking about legit casinos. But how about outright scammers who just use their TOS to protect themselves.

In some cases, a gambler lays out all the evidence they have, screenshots, transaction history, everything, while the casino only shows limited data and hides behind privacy reasons.

I'm definitely talking about LEGIT casinos. Because why would you, as a Bitcoin user, surrender control/custody of your coins to a shady service? I wouldn't be debating in the side of the casinos if I was talking about the scammers.

In that situation, who usually wins in the eyes of the community? Does the casino still get the benefit of the doubt just because they won’t release full details, or can the gambler actually win the case if their evidence is strong enough?

Do you actually believe ANYONE in BitcoinTalk would defend a scam? That would give those people a red trust-rating.

 

[Kelward]

I have been playing at crypto casino sites for as long as I can remember and I've never been hit with such. Imo, as long as you use these gambling sites like every other user with a good intention, you shouldn't have any issue. Issue only arise when you do something to try to outsmart the system put in place by these casinos.

This is why I can only use reputable casinos for gambling because I know that they are genuine businesses that won't just freeze somebody's funds if they don't have genuine reasons to do so. I don't use multiple accounts in a casino and I don't have any gambling friends that have had such issues with a casino so I guess that such cases must be very rare. If a reputable casino blocks your account I'm sure that they must have a very good reason to do so. Inasmuch as you're gambling accordingly with the TOS of a casino I don't think that you can have any problems in their site because they need you to deposit and gamble.

[hopenotlate]

When it comes to multiaccount accuse it is alwas a hard spot to settle because casinos are always very secretive about the security measures they put into practice  but if there are substantial sum of money involved I think there should be a limit to the privacy motivations that are often announced to end the litigation between player and casino.

the casino RARELY makes a mistake about multi-account accusations.

Long ago I was accused of being a multiaccounter by a reputable casino here ( which of course I wasn't) after winning a contest here on the forum,  I waited some days but the prize wasn't arriving, I contacted the manager of the content asking for updates and he answered casino told him I was a multiaccounter.
I think it was a genuine mistake on their side because their reputaton was rather solid ( and they are still around after like 10 years or so) and the money involved were nothing significant.

In that case I didn't even answer anymore cause I woulnd't bother wasting my time to prove I wasn't guilty of anything and lef that casino for good of course.

[cryptoaddictchie]

You’re raising a fair point OP, and the core issue really comes down to accountability versus transparency. While casinos can’t expose sensitive data, a reputable platform should still provide a clear, reasoned explanation of the violation rather than hiding behind vague accusations, otherwise trust erodes fast. Giving casinos the benefit of the doubt only works if they consistently show good faith once that balance tips, there are a lots of gray area easily becomes a tool for abuse rather than protection. I seen this happened and read here in forum that they were denied of their prizes and accused of something like this.

[dunfida]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

One of the best things is that we do have this forum specially if we do speak or talk about into those casinos which are crypto based. If the said gambler do able to provide out some evidence that he didnt do something or any violation then the community or people will definitely be looking for the words or opinion for the said casino. We do know that this forum has the biggest traffic when it comes to crypto and if the said casino wont be able to give up some words in regarding about such immediate confiscation or getting those funds or locking users funds then it will be that totally considered to be that a fraud or scamming and once the community would be having that finalization then it will definitely then it would be that red tagged and that would definitely be giving out that stain into their credibility and could affect the business.

This is why we do able to see whenever there are some issues that being raised on scam accusations here on the forum then the casino get involved do immediately give out some response for whatever reason in regarding about on the issue on which this proves out that this forum itself is a good place for you to raise up some concerns but of course you should be sure that you havent done something or else it would back fire into you. 

[Japinat]

You’re raising a fair point OP, and the core issue really comes down to accountability versus transparency. While casinos can’t expose sensitive data, a reputable platform should still provide a clear, reasoned explanation of the violation rather than hiding behind vague accusations, otherwise trust erodes fast. Giving casinos the benefit of the doubt only works if they consistently show good faith once that balance tips, there are a lots of gray area easily becomes a tool for abuse rather than protection. I seen this happened and read here in forum that they were denied of their prizes and accused of something like this.

They can do that as long as they give a valid reason for the action, even if it doesn’t favor the gambler, the problem is what we’re seeing here is limitation, casinos can’t really give full transparency. Because of that, we’re left weighing which side between the two parties is actually telling the truth, and in situations like this it’s easy to be biased since we end up judging based on partial information, especially when the casino side isn’t fully transparent.

[cryptoaddictchie]

Because of that, we’re left weighing which side between the two parties is actually telling the truth, and in situations like this it’s easy to be biased since we end up judging based on partial information, especially when the casino side isn’t fully transparent.

Yes usually cases like this has been discussed on Reputation board or left feedbacks by any users. Sometimes if the concerned casino is quite famous or popular and the one who complained are not a premium or reputable users in forum that tends to be bias towards the casino. Well thats quite normal here as reputation is always the basis in here but there are cases that their are actually right about their accusation. Just need a clear proof and more evidences.

[iv4n]

So where do we draw the line?

The burden of proof should be on the one who is making the accusation. But it's hard to draw any line here... Casinos are doing things in their own way, and mostly behind closed doors. We can say that casinos are the ones who draw lines, and in most cases, it's hard to oppose their decisions. And we alone can't do much in many situations, but many times we have seen how this community can make a difference...

[CryptoHeadlineNews]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

It's true that in other not to review the gamblers details to the public, their are certain data's that will not be allowed to be published online as proof without an order from a court of competent jurisdiction. But sometimes, people have to be extremely careful when handling cases like this. Because most times it's usually the the gamblers who are victim of such offense and yet may keep on denying that they never own multiple accounts or neither used trick while trying to outsmart the casino. And in other to avoid issues like this, is another reason why people need to prioritize only gambling on reputable casinos that has got good track record.

[Findingnemo]

Casino should be the one who should prove that the user is abused the bonus system or simply used multiple accounts but they don't do it with every case. But if a casino decides to block a high rank account with huge balance then they should provide valid evidence to the user or they might have to deal with legal issues and also casinoguru like platforms may see those sensitive data particular to the case and see who is at the fault here.

[Cyber_warrior]

Sometimes, the gambler is saying the truth because he's not aware that someone else is using the same router with him. However, I have seen someone that had two accounts in one same casino but didn't get banned because he didn't win big amount of money.

Most casino won’t even disturb themselves doing investigation either someone is having multiple accounts until you win big and you want to make withdrawal. If you haven’t win big they don’t have anything to lose, you are the one gambling, and you are the one losing, the casino are benefiting, but when you win big and you want to make withdrawal, then they will start investigating if you have violated any of their TOS, and if you don’t do anything wrong, they don’t have choice than to pay you your money.

Since have been gambling, no casino has accused me of violating any rules, so if a casino is a reputable one, before they going to ban your account for cheating, then you must have done that, or maybe there is mistake from the casino also, but I haven’t experienced that before.

[Wind_FURY]

When it comes to multiaccount accuse it is alwas a hard spot to settle because casinos are always very secretive about the security measures they put into practice  but if there are substantial sum of money involved I think there should be a limit to the privacy motivations that are often announced to end the litigation between player and casino.

the casino RARELY makes a mistake about multi-account accusations.

Long ago I was accused of being a multiaccounter by a reputable casino here ( which of course I wasn't) after winning a contest here on the forum,  I waited some days but the prize wasn't arriving, I contacted the manager of the content asking for updates and he answered casino told him I was a multiaccounter.

I think it was a genuine mistake on their side because their reputaton was rather solid ( and they are still around after like 10 years or so) and the money involved were nothing significant.

In that case I didn't even answer anymore cause I woulnd't bother wasting my time to prove I wasn't guilty of anything and lef that casino for good of course.

Can you tell us which casino it was?

I believe that it was a false positive, or the casino admins were lazy to find who cheated and who didn't, because with the contest, we can be absolutely sure that it was exploited by people making multiple accounts.

You're probably asking, "Make multiple accounts to chase a small amount?" - YES, they probably do it.