Multi-accounting accusations: who carries the burden of proof?

[terrific]

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

I think there's a limitation of giving them the reputation that they deserve.
If they keep crossing the line and the persons who have been said of doing this without having any solid proof, and the person is honest.
Both parties can be right on their own terms but the fight will be over for the person because, they're just there to gamble.
And it's still the decision of the casino to keep them in or away from their jurisdiction. It's hard to battle with that if the casino itself doesn't want you no more.

[PrivacyG]

It is good not to use your family or friends router to gamble because if two or more people among you are gambling on the same gambling site, know that the gambling site will see it as multiple accounts. One household one gambling site is what is in the terms and conditions.

The thing is that a lot of people are trying to hide their Gambling addiction from the people they are living with out of the fear of being judged or they know for sure that the people in their household will actively try to stop them.  This may be where the Terms are often broken.

[mirakal]

It is good not to use your family or friends router to gamble because if two or more people among you are gambling on the same gambling site, know that the gambling site will see it as multiple accounts. One household one gambling site is what is in the terms and conditions.

The thing is that a lot of people are trying to hide their Gambling addiction from the people they are living with out of the fear of being judged or they know for sure that the people in their household will actively try to stop them.  This may be where the Terms are often broken.

If you’re in the same household, then yeah, it’s possible that it could trigger a multi-accounting violation. That said, if you’re a bit techy, you can configure your router so a specific IP is only allowed to access a certain site, which helps avoid any issues. They’re also not forced to play on the same casino you’re using anyway, they can just play on other sites, so there are ways around it without causing violations.

[Wind_FURY]

When it comes to multiaccount accuse it is alwas a hard spot to settle because casinos are always very secretive about the security measures they put into practice  but if there are substantial sum of money involved I think there should be a limit to the privacy motivations that are often announced to end the litigation between player and casino.

the casino RARELY makes a mistake about multi-account accusations.

Long ago I was accused of being a multiaccounter by a reputable casino here ( which of course I wasn't) after winning a contest here on the forum,  I waited some days but the prize wasn't arriving, I contacted the manager of the content asking for updates and he answered casino told him I was a multiaccounter.

I think it was a genuine mistake on their side because their reputaton was rather solid ( and they are still around after like 10 years or so) and the money involved were nothing significant.

In that case I didn't even answer anymore cause I woulnd't bother wasting my time to prove I wasn't guilty of anything and lef that casino for good of course.

Can you tell us which casino it was?

I believe that it was a false positive, or the casino admins were lazy to find who cheated and who didn't, because with the contest, we can be absolutely sure that it was exploited by people making multiple accounts.

You're probably asking, "Make multiple accounts to chase a small amount?" - YES, they probably do it.

 I didnt want to mention casino name because I think it was a genuine mistake on their side or as you better worded a false positive and I don't want put bad light on them for this.

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I then tried to claim those free spins on their site but their code didnt work so I exchanged with their oficial acocunt a couple os private messages which you can see below



So they stated I was excluded from all promotions for bonuses abuses/multiaccounting despite me not playing there anymore for ages : so I let them go considering I was already not playing there and also because, back to the main topic of this thread, it would require so many efforts for me to demontrate something I didn't.

How could I show I wasn't multiaccounting? By what means could I have done it?

  ¯\_(ツ)_/¯

I don't know what to tell you. I believe that we would have to merely charge it to one of those RARE moments when you got struck by Lightning.

[qwertyup23]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

I do think that the rules of evidence differ when it comes to accusations on this level.

To explain, in general rules of evidence in criminal cases or in law, when you accuse someone of a crime, the burden of proof is on the person alleging such crime. This is also the reason on why you cannot make the defendant as a witness because he cannot be a witness against himself.

However when it comes to accusations in this level where the online gambling company can instantly close your account, the burden of proof is shifted to you in order to provide evidence to the contrary. Unfair as this may sound but this is the standard of practice in this kind of level.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

This is perhaps a difficult rule to change given that there are various jurisdictions and laws involved.

The question is, if you find that the online gambling company arbitrarily closed your account despite showing sufficient proof to the contrary, how would you enforce your claim? Are you going to enforce it in court? What if the online gambling company is located outside your country where it would be impossible to have jurisdiction over their person?

The answer here is simple- FEEDBACK TO THEIR WEBSITE.

As simple as it sounds, this is perhaps the only way in order to enforce your claim or to at least have the CR agent to reconsider their decision. In the event they fail to honor your proof despite everything, then I guess this would be the time to create a thread to various forums and WARN potential users about the practice of that gambling website.

[Botnake]

The answer here is simple- FEEDBACK TO THEIR WEBSITE.

As simple as it sounds, this is perhaps the only way in order to enforce your claim or to at least have the CR agent to reconsider their decision. In the event they fail to honor your proof despite everything, then I guess this would be the time to create a thread to various forums and WARN potential users about the practice of that gambling website.

But can we really expect a clear answer from them?

Some casinos are very conservative with their replies, they’re not like gamblers who can just say whatever they want. Every statement they make has to be carefully evaluated since it’s considered official. So if they’re not fully sure, or if the answer really depends on the situation, then most likely we won’t get a straight response.

And since it’s not clearly stated in the TOS either, all we can really do is observe actual cases and see how they handle them when they come up.

[Franklyn-wood]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

This is why we have amazing website like Bitcointalk gambler can express themselves about their own personal understanding why a casino will close their account because of multiple accounting issues. I know casinos can make a mistake which they can also admit of locking the wrong person account. Mistake can happen and I know that if I am the one this happened to, I will write to the in any way possible to tell them to check their system and stop the accusation.

[Dunamisx]

It is good not to use your family or friends router to gamble because if two or more people among you are gambling on the same gambling site, know that the gambling site will see it as multiple accounts. One household one gambling site is what is in the terms and conditions.

It is better to make use of a gambling platform that does not kick against multi accounting, because sometimes we may not be able to predict it, as any condition may warrant sharing wifi together within a particular household and there is nothing we can use to proof them wrong, because the system already detected for such, we have to read as from word to word on what has been stated on the casino ToS.

[KiaKia]

If a casino accuses you of something like multi-accounting or bonus abuse, even when you know you didn’t do it, and they already block your account, of course you’ll have your own explanation. But realistically, shouldn’t it be the casino that shows evidence that you actually violated their rules?

At the same time, I get that there are limits. Casinos can’t always disclose full proof publicly because that could expose sensitive details like user identity, IP addresses, or device data.

So where do we draw the line? Does this gray area open the door for abuse by casinos, or do we still give them the benefit of the doubt as long as the casino has a solid reputation? This is where things start to get tricky, in my opinion.

I don't even know how to judge this.

This is one of the reasons why reputation of a casino matters, because that's where you can rely on their judgement, you telling them to drop some proof is not in your right to do so, to become transparent is their choices.

This forum for example has it's way of knowing if a account is using a banned proxy IP for registration, now imagine asking them to show you proof, they really don't need to, because you just can't have full access until you either pay some Bitcoin to settle the ban or quit.

I understand that casinos can use this to their advantages blaming customers for something they don't do, and that's why every casinos with bad reputation needs to be avoided by all means.