Yes, I initiated the deposit — that is not disputed. However, once Betwinner accepted funds into a closed/self-excluded account using an address they generated and controlled, they assumed responsibility for those funds. User mistake does not transfer ownership of accepted funds to a casino. A compliant platform disables deposits on closed accounts or refunds incoming funds; Betwinner did neither. The funds are under their custody, and the only valid outcomes are a refund or restored access for withdrawal. Repeating personal attacks or “you should have known better” arguments does not change these facts. I will update the thread only when there is concrete action.
And The reality is clear: Betwinner accepted 700 TRX into a closed account and has not returned the funds.
Why not accept your own mistakes and requests for a resolution? Earlier I told you the address won't be deleted from the blockchain anyway, so the gambling platform won't prevent you from depositing on a self-excluded account; technically it's impossible. Unless Betwinner helps you, it's quite impossible to refund the funds. It's true the funds are in their custody, and they might trigger a refund, but it needs to happen in the right way. Because you agreed with their self-exclusion terms during the period of self-exclusion;
Important Notes: The self-exclusion period cannot be shortened or reversed once it is activated.
The Company shall have no financial liability and shall not be held otherwise accountable if you continue gambling or using a new Account with the Service under a different name or address.
Since then, there have been delays, vague replies, and responsibility-shifting, but no concrete action. This pattern looks like stalling tactics used to avoid refunding user funds.
I have documented evidence of the deposit, the closed account status, and all communication. I am waiting for a final result, but until the funds are refunded or made withdrawable, this behavior raises serious concerns about bad-faith conduct.
You can withdraw funds when your account is unblocked. The account should be only 'withdraw' mode, so you can't gamble anymore there. They have a terms regarding locked accounts, you can't use their features unless it's been unlocked.
If the Customer account is blocked for any reason, access to all websites associated with the Company will be restricted. This means that the Customer will not be able to login or access any of the services or features provided by these websites until their account is unblocked.
