Betwinner accepted TRX deposit on blocked account and locked funds

[Jengg7]

Hi everyone,

I want to warn the community about Betwinner:

- My account was BLOCKED before I deposited 700 TRX
- The system accepted the funds on 2026-01-16 18:13:54 (UTC)
- TxID: TXZJU3S-HPNKS-PXSQMG
- I cannot access my account or funds
- Support has ignored all my emails for 12+ days

This is a technical failure and constitutes unjust retention of funds.
All evidence (screenshots, TxID, timestamps) is available.

Please be careful

[Shishir99]

Hello.

Do you mind sharing some proofs?
Also, what is the link to the casino? Did you reach out to their support about the deposit? Also, do you know why they blocked your account? You should not have made your deposit without checking your account status. If you did it by mistake, the casino should refund the amount to you. I am not sure if they have any announcement thread in this forum. However, I would like to see some evidence first.

[albon]

Betwinner has had a bad reputation for years and continues to do so to this day and the majority of its customers have gone through negative experiences. Its customer service is ineffective, relying on generic and automated responses

Many have had their accounts suspended, and even their funds seized under alleged policy violations, often without clear explanations. Some have compared Betwinner to 1XBet, claiming it follows similar fraudulent practices.

On Trustpilot, this casino has a rating of 1.2 stars, with 92% negative reviews out of 605 total reviews.. This number of dissatisfied customers along with the company’s failure to resolve their issues, is more than enough to make anyone avoid this casino: https://uk.trustpilot.com/review/betwinner.com

Once again, do your research. There are many legitimate and popular casinos with good reviews and responsive customer service.

[logfiles]

On Trustpilot, this casino has a rating of 1.2 stars, with 92% negative reviews out of 605 total reviews.. This number of dissatisfied customers along with the company’s failure to resolve their issues, is more than enough to make anyone avoid this casino: https://uk.trustpilot.com/review/betwinner.com

The casino equally has very poor rating on Casinoguru and Askgamblers. This means that even when players make complaints in those platforms, most of the time they are not resolved.
This only means that OP is less likely to get money back.



OP how did you manage to access the deposit address, yet the account is blocked?

[Jengg7]

Hello,

Thank you for your replies.

To clarify:
- The account was already blocked before the deposit.
- The TRX deposit address was previously saved/registered in my account.
- I sent the funds directly to that address without realizing the account was still blocked.
- The system accepted the deposit on the blockchain (TxID available).

Currently, Betwinner support has confirmed they are willing to re-open my account. I am waiting for the account to be unlocked so the balance issue can be resolved properly.

I can provide transaction proof and screenshots if required.
I will update this thread once the account status changes.

Regards

[Shishir99]

Currently, Betwinner support has confirmed they are willing to re-open my account. I am waiting for the account to be unlocked so the balance issue can be resolved properly.

I can provide transaction proof and screenshots if required.
I will update this thread once the account status changes.

Regards

That is some good news. If they are willing to reopen your account and refund your deposit, I think that should solve the case. Did you have other funds in your account except for the deposit we are talking about? Did they informed you the reason of blocking your account? Did they tell you if they are re-opening just because they want to refund the deposit? Or maybe they will allow you to play again on their platform after re-opening the account?

Anyway, regardless of the situation, you should always submit proofs to back your claim. So, I think you should post some screenshots here as a proof.

[Jengg7]

Just to clarify one important point:

The account was previously self-closed at my own request some time ago. I honestly forgot about this at the moment of making the deposit.

However, the TRX deposit address was still active/saved, and the system accepted the funds on the blockchain. From a technical perspective, a deposit should not be accepted to a self-closed account.

I contacted Betwinner support regarding this issue. They replied that they are willing to re-open the account so the situation can be reviewed. At this stage, no refund has been made and no final action has been taken yet.

I will provide full proofs and screenshots once the

I want to see that I have a balance when a refund or an account is opened, but they have been extending the process for 12 days and they give distracting answers and disappear

[logfiles]

However, the TRX deposit address was still active/saved, and the system accepted the funds on the blockchain. From a technical perspective, a deposit should not be accepted to a self-closed account.

I think this is partly your fault. How is the casino going to block/stop a blockchain deposit when you already have the address to yourself minus accessing the account? Let's be real.

All you have to request for them now is a refund or access to your account so you can get your funds but blaming a casino for a transaction that got confirmed via the tron blockchain is a bit unfair.

[Jengg7]

The TRON address used for the deposit was generated by Betwinner and linked to my user account. At the time of the transaction, the account was already closed, yet the address remained active and the funds were accepted.

This indicates a failure in Betwinner’s internal controls. While blockchain transactions are irreversible, platforms are responsible for managing deposit addresses and user account states. The funds are held under Betwinner’s custody and should either be refunded or made withdrawable by restoring account access.

This is not a blockchain problem; it is a compliance and system design issue on the casino’s side.

[acroman08]

I contacted Betwinner support regarding this issue. They replied that they are willing to re-open the account so the situation can be reviewed. At this stage, no refund has been made and no final action has been taken yet.

So, as of right now, the case is still ongoing, and the casino is reviewing the situation and is willing to re-open the account and let you withdraw your funds. Seems like this will just resolve itself. Update us if anything happens.

[Jengg7]

At this point, there is no concrete update from the casino.

Although they replied, the account remains closed, no withdrawal has been enabled, and no timeline has been provided. So far, it appears to be only a verbal response without any actual action.

I’m waiting for a clear confirmation and account restoration. Until that happens, the issue remains unresolved. I will update the thread if there is any real progress.

[MotoLM]

At the time of the transaction, the account was already closed, yet the address remained active and the funds were accepted.

How will they reject the tx?

[Jengg7]

This is 100% Betwinner’s responsibility.

The TRON address was generated and assigned by Betwinner.
The account was already closed, yet the deposit address remained active and the funds were accepted.

No one is asking Betwinner to block or reverse a blockchain transaction. That argument is irrelevant.
Once the funds were accepted into a closed account, Betwinner became the custodian of those funds.

From that point, they are obligated to either:
   •   Refund the funds, or
   •   Reopen the account and allow withdrawal.

Anything else is just deflection.
The funds are under Betwinner’s control, and this situation exists solely because they allowed deposits to a closed account.

Until they take concrete action, Betwinner is fully responsible for resolving this.

[albon]

This is 100% Betwinner’s responsibility.

The TRON address was generated and assigned by Betwinner.
The account was already closed, yet the deposit address remained active and the funds were accepted.

That's correct. but you also bear some responsibility because you did not check the account’s status beforehand.. However, they are indeed responsible for returning the funds you deposited as this is what I see as a flaw in the casino’s system because the deposit address for the excluded/blocked account should have been disabled... If funds were deposited to this address as in your case they should have been transferred directly to the refund queue instead of remaining frozen and showing up in your closed account.

If they have indeed told you they will reopen your account, you should give them 24-48 hours to resolve the issue and wait patiently. Honestly, I don't expect them to respond to you at all given my lack of trust in this casino, so let’s wait and see what happens

[Zwei]

All evidence (screenshots, TxID, timestamps) is available.

I can provide transaction proof and screenshots if required.

I will provide full proofs and screenshots once the

just post the damn proof instead of keeping on saying you will over and over and over.

This is 100% Betwinner’s responsibility.

The TRON address was generated and assigned by Betwinner.
The account was already closed, yet the deposit address remained active and the funds were accepted.

...

The funds are under Betwinner’s control, and this situation exists solely because they allowed deposits to a closed account.

you know you can't "deactivate" an address? right? that's not how crypto works. if you send coins to a deposit address on a closed account, you only have yourself to blame.

Until they take concrete action, Betwinner is fully responsible for resolving this.

if betwinner is willing to refund the deposit or let you withdraw it, you will be lucky. in situations like this, you usually 100% lose the coins or have to pay a recovery fee to get a refund.

[Jengg7]

Dear Cengizhan,
Thank you for waiting.
We respect your decision and are ready to help you unblock your gaming account.
To do this, please send us an official email that you would like to re-open your account, and you are fully responsible for this decision.
Use the following sample:
"My name is
-. Hereby I confirm that I would like to
retrieve access to my account. I have no claims against the Bookmaker regarding this action, and any consequences of this decision will be my responsibility."
We will look forward to your reply.


———————————————

They sent me an email that feels like they are trying to push me into accepting full responsibility, possibly so they can later claim they have no obligation to return the funds.

Given the situation, this is very concerning.
For 12 days, there has been no concrete action: the account remains closed, the funds are inaccessible, and responses have been consistently vague and delaying.

This behavior strongly resembles stalling tactics and raises serious concerns about potential fraud or bad-faith handling of user funds.
The funds were accepted by the casino into a closed account, which makes this issue entirely their responsibility. Any attempt to shift liability to the user at this stage is unacceptable.

Until the account is reopened or the funds are refunded, these actions cannot be considered a legitimate resolution.

[The Cryptovator]

They sent me an email that feels like they are trying to push me into accepting full responsibility, possibly so they can later claim they have no obligation to return the funds.

What if they aren't ready to comply with you since you have self-excluded? I am not sure if they are responsible for any deposit for self-excluded accounts, have to read their terms. Because the address won't be dead anyway; if you send a transaction, then the blockchain will confirm it and keep the record. It's good to see they replied to you about unblocking your account. Definitely, you have to accept full responsibility since you closed your account yourself. Because likely later you will blame them when losing funds.

This behavior strongly resembles stalling tactics and raises serious concerns about potential fraud or bad-faith handling of user funds.
The funds were accepted by the casino into a closed account, which makes this issue entirely their responsibility. Any attempt to shift liability to the user at this stage is unacceptable.

Until the account is reopened or the funds are refunded, these actions cannot be considered a legitimate resolution.

Have they asked you to make deposit? I am not defending Betwinner, just asking you because you are ignoring your responsibility. Before make a deposit you must need double check where you are sending funds. Let's assume you send the funds to scammer then where could you claim back this funds?

If they aren't ready to direct a refund, then try to withdraw from the account after unblocking. Try to explain the situation through their support, hope they will help you. Don't just blame them; accept the mistake you have made and say sorry for that. Ask for the help instead of blaming; remind yourself of your responsibility as well.

[Jengg7]

Self-exclusion does not mean a casino can accept funds and then deny access to them.

Yes, I self-excluded the account — that is exactly why deposits should not have been possible.
The deposit address was generated and assigned by Betwinner, and it remained active despite the account being closed.

This is not comparable to sending funds to a scammer or a wrong address.
The funds were sent to an address under Betwinner’s control, not to a third party.

No one asked Betwinner to reject or block a blockchain transaction.
Once the funds were accepted into a closed account, Betwinner became the custodian of those funds and is responsible for resolving this properly.

I am not refusing responsibility for initiating the deposit.
However, accepting responsibility does not mean forfeiting my funds or waiving Betwinner’s obligation to either refund the deposit or allow withdrawal.

For 12 days, there has been no concrete action — only delays and attempts to shift full responsibility to the user.
Until the account is reopened or the funds are refunded, the issue remains unresolved and Betwinner remains responsible.

[Zwei]

Dear Cengizhan,
Thank you for waiting.
We respect your decision and are ready to help you unblock your gaming account.
To do this, please send us an official email that you would like to re-open your account, and you are fully responsible for this decision.
Use the following sample:
"My name is
-. Hereby I confirm that I would like to
retrieve access to my account. I have no claims against the Bookmaker regarding this action, and any consequences of this decision will be my responsibility."
We will look forward to your reply.

———————————————

They sent me an email that feels like they are trying to push me into accepting full responsibility, possibly so they can later claim they have no obligation to return the funds.

it's more likely so that if you gamble and lose after they reopen your account, you don't go back asking for a refund because they lefted your self exclusion.
your only option to get your coins back is to do as they say.

Yes, I self-excluded the account — that is exactly why deposits should not have been possible.

for the second time, that's not how crypto works.
they can't block a transaction to an address the same way they blocked your account.

The deposit address was generated and assigned by Betwinner, and it remained active despite the account being closed.

and it will stay active untill the tron blockchain die.

Once the funds were accepted into a closed account, Betwinner became the custodian of those funds and is responsible for resolving this properly.

not to defend them, but they actually aren't responsible for your mistake of sending coins to an address on a closed account.

However, accepting responsibility does not mean forfeiting my funds or waiving Betwinner’s obligation to either refund the deposit or allow withdrawal.

that would depend on their terms, and whether they would want to do the right thing. else, they can just consider those coins as a donation.

For 12 days, there has been no concrete action — only delays and attempts to shift full responsibility to the user.
Until the account is reopened or the funds are refunded, the issue remains unresolved and Betwinner remains responsible.

but the full responsibility is on you. you sent them the coins after you closed your account. i know it was a mistake, but you did it, they didn't ask you or force you to do that.
idk why you don't understand that.

and please use a better AI, because whatever you are using right now is dumb.

[SmartGold01]

But wait a bit Op, you said that your account was blocked and yet you knew that already? So what now propelled you to go make deposit after knowing that your account is blocked?
Does this look normal or what, and what was in your mind before you went ahead making deposit to that gambling site knowing too well that they have blocked your account. Don't know that if a gambling site blocked or restricts you from gambling on their site even though you went ahead making deposit they would freely accept your deposit without them rejecting it?