BC.Game locked my account and withheld 4200 USDT

[Emran101900]

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Hello BC.Game Team and BitcoinTalk Community,

I am the legitimate owner of my BC.Game account, and I am submitting this complaint with full and complete documentation.

Two days ago, BC.Game sent an official bonus email to all users. I received this email, claimed the bonus code, and was granted 20 free spins, which resulted in 19 BCD. I won this amount, and the winnings were credited to my account. I then converted the winnings to USDT and continued playing different games on BC.Game, legitimately increasing my balance to 4200 USDT.

After that, I submitted a withdrawal request for 4200 USDT. The withdrawal was successfully registered and showed the status “in transaction,” meaning it was accepted by the BC.Game system.

Screenshot – 4200 USDT withdrawal (registered but not completed):
https://imgur.com/a/bAwbOCs

Shortly after submitting the withdrawal, my BC.Game account was suddenly logged out and locked. Since then, every login attempt shows that my account is temporarily inaccessible.

Screenshot – BC.Game account locked / unable to log in:
https://imgur.com/a/kGZrWaP

I immediately contacted BC.Game recovery and support multiple times. I provided all requested information in a fully documented manner, including transaction details and proof of account ownership. After submitting everything, BC.Game support completely stopped responding.

Approximately one hour later, I received another official email from BC.Game apologizing and stating that the previous bonus was mistakenly sent to all users. This apology email was clearly sent to many users, not only to me.

Screenshot – Official BC.Game bonus email:
https://imgur.com/a/AcTVgd6

Screenshot – Official BC.Game apology email (bonus sent by mistake):
https://imgur.com/a/p73iGsQ

I immediately forwarded this official apology email to the BC.Game recovery team and explained that:

The bonus was officially sent by BC.Game

I did not exploit, abuse, or manipulate anything

I followed all system rules exactly as provided

I committed no violation or fraudulent activity

If the bonus was sent by mistake, this error belongs to BC.Game, not the user. Locking my BC.Game account and withholding my funds due to an internal mistake by the platform is not reasonable or justified.

In addition to the screenshots above, I confirm that I have complete and additional documentation, including:

Full transaction history

Proof of BC.Game account ownership

Original registration email

Communication records with BC.Game support

Any further verification required

Despite providing all evidence, my BC.Game account remains locked, my 4200 USDT is still withheld, and BC.Game support remains unresponsive.

I respectfully request:

1. Immediate reopening of my BC.Game account


2. Immediate release of my 4200 USDT withdrawal



I invite the BC.Game representative (bctokenbot) to review this case and respond publicly in this thread.

Thank you for your attention.


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[holydarkness]

First, I believe you can remove all of those hashtags, it has no meaning or trigger here, and it just made me feel like reading twitter post. Second, try to PM bctokenbot, they're the new rep's account that address cases against them. Unfortunately, they choose to have contact directly with their players, so, I think PM coming from you to invite them here holds more weight than mine.

[Coyster]

I don't know what's going on with BC game and "bonuses" these days. There is another recent case of them blocking a players account and witholding his winnings because apparently you need to deposit your own funds before you can withdraw your bonus plus any additional winnings, even after fulfiling the wagering requirement.

And now this. How do you even mistakenly send bonus to users, that is a huge error and you ought to own up to it. The players do not have to pay for your own mistake. It is just crazy. Have you sent a PM to bctokenbot?

[bctokenbot]

Please provide me with:

1. User ID (UID)

2. Account ownership verification

3. Withdrawal transaction details

4. Bonus and apology email screenshots

If you have already contacted our staff via email, please provide screenshots of the communication; and please describe the problem you encountered in as much detail as possible (the actual percentage of funds in the 4200 USDT in your account, when the account was banned).

I have already given the content of your post and the email address you provided in the private message (using a secondary account) to the recovery staff. Please check your inbox recently. Collecting the above information will expedite the processing of your request.

[The Cryptovator]

I am not sure what will be the outcome. As you already admit, it was a mistake by the BC game, and they sent an apology email to all users. But it seems unrealistic for users to suffer for BC Game mistakes. Users win but instead allow withdrawal; BC Game locked account. How would it identify if someone lost his funds along with bonuses? If users are lost, then probably no one even asks for a refund, but they get to ask for a refund since they send an apology mail.

However, I won't be strict on this case. Also seems BC Game support already responded here and is asking for the details. OP should comply with the support regarding necessary evidence. Account should be unblock and BC Game should give an compensation for this user since he win from gambling. He hasn't abuse the system anyway, you can't claim it was mistake after a win.

[Emran101900]

I am not sure what will be the outcome. As you already admit, it was a mistake by the BC game, and they sent an apology email to all users. But it seems unrealistic for users to suffer for BC Game mistakes. Users win but instead allow withdrawal; BC Game locked account. How would it identify if someone lost his funds along with bonuses? If users are lost, then probably no one even asks for a refund, but they get to ask for a refund since they send an apology mail.

However, I won't be strict on this case. Also seems BC Game support already responded here and is asking for the details. OP should comply with the support regarding necessary evidence. Account should be unblock and BC Game should give an compensation for this user since he win from gambling. He hasn't abuse the system anyway, you can't claim it was mistake after a win.

Yes, the site gave a bonus of 20 free spins to everyone, and I used them in good faith. I won 19 BCD, converted it to USDT, and placed bets in various games, which grew my balance to 4,200 USDT. When I tried to withdraw, the withdrawal was registered and in progress, but suddenly my account was logged out from the system. No matter how much I tried, I couldn’t access my account—it gave an error saying my account was banned.
I contacted support, but they were unresponsive and asked me to send an email. I sent the email with all supporting documents and evidence. They asked me to prove account ownership, which I did, and it was verified that I am the rightful owner. However, after that, they stopped responding and did not unblock my account. I have all the documentation to prove this.
I did not violate any rules. The site said the bonus was given by mistake and officially apologized to all users. Since the problem was caused by the site, why did they block my account? They could have simply canceled the 19 BCD bonus, but why block my account and take 4,200 USDT?

[holydarkness]

[...]Since the problem was caused by the site, why did they block my account? They could have simply canceled the 19 BCD bonus, but why block my account and take 4,200 USDT?

If I may jump in [again], to address solely and completely isolated in the topic of why blocking and not just cancel the 19 BCD bonus, based from my previous experience bridging BC with similar-natured case [although different in details], the answer is already implied by their rep, as I quote below

[...]
and please describe the problem you encountered in as much detail as possible (the actual percentage of funds in the 4200 USDT in your account, when the account was banned).
[...]

They most likely need to separate the actual fund of yours and the fund "tainted" by the bonus. So, they probably lock you out to temporarily stop you from playing, so the "tainted" fund doesn't spread much further, until a thorough investigation is done.

[yahoo62278]

[...]Since the problem was caused by the site, why did they block my account? They could have simply canceled the 19 BCD bonus, but why block my account and take 4,200 USDT?

If I may jump in [again], to address solely and completely isolated in the topic of why blocking and not just cancel the 19 BCD bonus, based from my previous experience bridging BC with similar-natured case [although different in details], the answer is already implied by their rep, as I quote below

[...]
and please describe the problem you encountered in as much detail as possible (the actual percentage of funds in the 4200 USDT in your account, when the account was banned).
[...]

They most likely need to separate the actual fund of yours and the fund "tainted" by the bonus. So, they probably lock you out to temporarily stop you from playing, so the "tainted" fund doesn't spread much further, until a thorough investigation is done.

It looks as though the whole amount was won from the bonus by the way I read what he said.

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Hello BC.Game Team and BitcoinTalk Community,

I am the legitimate owner of my BC.Game account, and I am submitting this complaint with full and complete documentation.

Two days ago, BC.Game sent an official bonus email to all users. I received this email, claimed the bonus code, and was granted 20 free spins, which resulted in 19 BCD. I won this amount, and the winnings were credited to my account. I then converted the winnings to USDT and continued playing different games on BC.Game, legitimately increasing my balance to 4200 USDT.

It's really a crazy situation as BC sent the bonus. Most sites would take the hit and pay users out what they won. Internally I would have an issue with my team or whomever released the bonus without making sure it was good to go. Triple check before clicking send ya know.

Not sure how many users were affected or won money from this bonus, but curious to see how BC handles the situation.

[Mahiyammahi]

OP, I can confirm that I’ve received a similar type of bonus from BC.Game as well. My withdrawal went through without any issues. That’s why I’m wondering whether your large win exposed an internal mistake, which led them to send an apology afterward.
If this was an error from their promotional team, it feels unfair to punish users for it. Blocking a user’s account and responding with only an apology email doesn’t seem reasonable. In such cases, responsibility should lie with the team that managed the promotion, not the player.

[Emran101900]

OP, I can confirm that I’ve received a similar type of bonus from BC.Game as well. My withdrawal went through without any issues. That’s why I’m wondering whether your large win exposed an internal mistake, which led them to send an apology afterward.
If this was an error from their promotional team, it feels unfair to punish users for it. Blocking a user’s account and responding with only an apology email doesn’t seem reasonable. In such cases, responsibility should lie with the team that managed the promotion, not the player.

Exactly, I completely agree with what you said. I’ve sent messages and emails to support, but they haven’t responded. I didn’t commit any violation, so why did they block my account? If the bonus was sent by mistake, then they should just take back the 19 BCD I received from the bonus. Why block my account and freeze my 4,200 USDT transaction? This is really unfair, and I don’t understand why there’s no response. I’m willing to present all my evidence and documents to the BC.Game support team right here on this site so the members can judge. If there was even the slightest violation on my part, I’m ready to pay whatever they say.

[Coyster]

OP, I can confirm that I’ve received a similar type of bonus from BC.Game as well. My withdrawal went through without any issues.

If you do not mind, how much were you able to accrue with the 20 free spins you received and how much did you eventually withdraw?

That’s why I’m wondering whether your large win exposed an internal mistake, which led them to send an apology afterward.

It would also help to know if you later received the "apology" email, even after you had withdrew your funds without any issue. That said, if you and the OP received the same bonus, but had different experiences, then maybe your quote above is correct and they paid certain users, but it is also possible that your bonus could be different from the OP's.

[Emran101900]

OP, I can confirm that I’ve received a similar type of bonus from BC.Game as well. My withdrawal went through without any issues.

If you do not mind, how much were you able to accrue with the 20 free spins you received and how much did you eventually withdraw?

That’s why I’m wondering whether your large win exposed an internal mistake, which led them to send an apology afterward.

It would also help to know if you later received the "apology" email, even after you had withdrew your funds without any issue. That said, if you and the OP received the same bonus, but had different experiences, then maybe your quote above is correct and they paid certain users, but it is also possible that your bonus could be different from the OP's.

Yes, exactly. I tried to withdraw 4,236 USDT, and the transaction was registered, but suddenly I was logged out and my account was blocked. I cannot access my account at all, and BC.Game support has not responded, despite me sending full documentation and proof of account ownership.
If the bonus was sent by mistake, I received 20 free spins, which became 19 BCD, and that should have been enough for them to simply recover the 19 BCD. So why freeze 4,236 USDT and block my account?
All my evidence and documentation are linked in my post, so you can see the full details. The issue is not the bonus itself, but why my account and funds were unfairly blocked

[Mahiyammahi]

OP, I can confirm that I’ve received a similar type of bonus from BC.Game as well. My withdrawal went through without any issues.

If you do not mind, how much were you able to accrue with the 20 free spins you received and how much did you eventually withdraw?

My Total Withdrawal amount was $100 , with 50 free spins I made 33$ converted this into 55$ and also from 30$ sports betting cupon made another $57 . Withdraw my fund in two parts .

That’s why I’m wondering whether your large win exposed an internal mistake, which led them to send an apology afterward.

It would also help to know if you later received the "apology" email, even after you had withdrew your funds without any issue. That said, if you and the OP received the same bonus, but had different experiences, then maybe your quote above is correct and they paid certain users, but it is also possible that your bonus could be different from the OP's.

No , since I received my withdrawal I did not received any kind of apologies. No bonus we're the same , it's just I received 50 free spins.

[holydarkness]

Yes, exactly. I tried to withdraw 4,236 USDT, and the transaction was registered, but suddenly I was logged out and my account was blocked. I cannot access my account at all, and BC.Game support has not responded, despite me sending full documentation and proof of account ownership.
If the bonus was sent by mistake, I received 20 free spins, which became 19 BCD, and that should have been enough for them to simply recover the 19 BCD. So why freeze 4,236 USDT and block my account?
All my evidence and documentation are linked in my post, so you can see the full details. The issue is not the bonus itself, but why my account and funds were unfairly blocked

I understand correctly that earlier you have 4,227 USD from your own account, deposits, and play, and then you got an email promo bonus, spin, and won 19 USD, bringing the sum of 4,236 USD? Or were you have zero fund, play with the bonus spins, and from the bonus, do a lot of things [and luck] that earn you 4,236 USD? OR, you have somewhere between zero to 4,236 USD, played the free spins, and then play other things later, and your final sum is 4,236 USD?

There are three scenarios here, and each lead to different intro and outcome, if you mind to enlighten us